Nashville hotellit Hillwood / White Bridge

Plussat: Staff was very friendly and loved the breakfast.

Miinukset: Nothing

Plussat: The staff was very friendly; the lobby decor was fun and interesting, and the building interior was attractive overall.

Miinukset: Would have preferred if the sink had been behind a door with the toilet and tub.

Plussat: The location was great for what we were planning to do. Also, the breakfast was standard, but good.

Miinukset: I called to ask if a crib could be set up in our room for when we arrived, since we were arriving late. The staff didn't even know if they had cribs and said they'd have to go check in the attic. We never got a crib.

Plussat: Walking distance to Kroger, right off the Interstate, clean rooms, kind and courteous front desk staff

Miinukset: Housekeeping. Woke us up at 9:30, hardly spoke English, kept repeating my room number to me. Went down to lobby for breakfast and to verify checkout wasnt until 11. They knocked again at 10:50. Felt like we were being rushed out.

Plussat: Friendly staff

Miinukset: I booked a different address than what I was assigned. Hallway carpet was dirty and needs replaced.

Plussat: From the comfort in the room to the continental breakfast everything was awesome!

Plussat: Location: Very close to Vanderbilt university

Miinukset: None

Plussat: Bed was comfortable, the shower was nice and the hotel was quiet.

Miinukset: In the first room that we were assigned the TV was not working properly. We requested to be moved to another room was told there were no other rooms. The hotel staff attempted to bring in another TV, two to be exact, but they were not compatible with the cable connection. We were then told that there was now another room available so we moved. The TV worked in this room but the refrigerator did not. The breakfast was not comparable to other Holiday Inn Express hotels that we have stayed in. The hot items were not hot, just barely warm and the juice machine was more water than juice. The carpet in the room was smelly. They are currently updating the hotel so hopefully conditions will improve.

Plussat: Price

Miinukset: We left a day early and could not get reimbursed for the night we did not stay at the hotel.

Plussat: Location was the best part

Miinukset: Undergoing a renovation that is much needed for the price of the room....$179 was quite steep in my opinion.

Plussat: The young African-American lady on duty at check-in was VERY PLEASANT and hospitable.

Miinukset: Sunday morning from @ 2:30-5:15 there were annoying, unsettling, perturbing noises-running, slamming doors, jumping,furniture moving from the room above us. At 4:19 I called the front desk; noise continued. Noises should have been further investigated.

Miinukset: My room was downgraded so the price was suppose to go down; however, I was still charged the amount of the king room. When I asked they said they would not given a receipt because booking.com will. I never received the the receipt from booking.com