Nashville hotellit Hillwood / White Bridge

Plussat: Breakfast, good. Bed , slept good...plenty hot water for shower.

Miinukset: The remote for theTV, or the TV itself did not work good.several channels showed not available.could not change channels, volume controls.

Plussat: The staff was very friendly; the lobby decor was fun and interesting, and the building interior was attractive overall.

Miinukset: Would have preferred if the sink had been behind a door with the toilet and tub.

Plussat: Walking distance to Kroger, right off the Interstate, clean rooms, kind and courteous front desk staff

Miinukset: Housekeeping. Woke us up at 9:30, hardly spoke English, kept repeating my room number to me. Went down to lobby for breakfast and to verify checkout wasnt until 11. They knocked again at 10:50. Felt like we were being rushed out.

Plussat: Friendly staff

Miinukset: I booked a different address than what I was assigned. Hallway carpet was dirty and needs replaced.

Miinukset: No service toilet. Stopped up they told me I had to go buy a plunger to fix they did not have one .service tech not available so we just checked out next morning and went some place else

Plussat: Location: Very close to Vanderbilt university

Miinukset: None

Plussat: Pillows were great. Breakfast was supposed to start at 7, but was told 6. Staff said they will bring it out early.

Miinukset: Bed a little too firm for me. Eggs cold

Plussat: Bed was comfortable, the shower was nice and the hotel was quiet.

Miinukset: In the first room that we were assigned the TV was not working properly. We requested to be moved to another room was told there were no other rooms. The hotel staff attempted to bring in another TV, two to be exact, but they were not compatible with the cable connection. We were then told that there was now another room available so we moved. The TV worked in this room but the refrigerator did not. The breakfast was not comparable to other Holiday Inn Express hotels that we have stayed in. The hot items were not hot, just barely warm and the juice machine was more water than juice. The carpet in the room was smelly. They are currently updating the hotel so hopefully conditions will improve.

Plussat: Price

Miinukset: We left a day early and could not get reimbursed for the night we did not stay at the hotel.

Plussat: The young African-American lady on duty at check-in was VERY PLEASANT and hospitable.

Miinukset: Sunday morning from @ 2:30-5:15 there were annoying, unsettling, perturbing noises-running, slamming doors, jumping,furniture moving from the room above us. At 4:19 I called the front desk; noise continued. Noises should have been further investigated.

Plussat: Clean,quiet. Hot showers, good breakfast

Miinukset: Loud exhaust fan in bathroom, no table next to bed, chair.

Miinukset: My room was downgraded so the price was suppose to go down; however, I was still charged the amount of the king room. When I asked they said they would not given a receipt because booking.com will. I never received the the receipt from booking.com