Nashville hotellit Midtown / West End / Music Row

Plussat: breakfast

Miinukset: hotel shuttle

Plussat: Lobby is very nice with lots of tables.

Miinukset: AC was noisy

Plussat: Everything was great ! Would come back

Miinukset: There was no safe

Plussat: Kitchen was nice

Miinukset: It would have been better if booking.com or the Hampton inn would have informed me that there was a planned demolition of a building across the street along with planned no power period. I would have stayed someplace else for 275 dollars per night plus 38 dollars of parking. Never again. They said I wasn’t told because I booked through a 3rd party. Not cool.

Plussat: Biggest room didn’t seem as roomy in main area as we thought but it worked! Maybe separate rooms next time? Accommodated our graduation celebration brilliantly!! Thanks for letting us use your lobby space, we really appreciate it

Plussat: Staff was great and the usage of the shuttle to downtown

Miinukset: No

Plussat: Nice facilities

Miinukset: Need a Bar/restaurant

Miinukset: Wasn't aware of $34 valet parking or $31 self parking, plus having to tip valet. Added an additional $44 to cost of staying there for a medical trip.

Miinukset: Parking was $35 per night which I though was very high. I was supposed to stay 3 nights and my credit card was charged over $900 upon check in. When I asked why so much, they told me it was because they charged everything up front plus extras and would credit me what I didn't use. We checked out the next day and went to the Hampton Inn at Opryland.

Plussat: Very clean and updated. Our room was in good clean condition and very comfortable for a family of 6.

Miinukset: Parking area. The valet parking received priority which didn’t make sense since the cars were being valleyed. And the ridiculous fees to park. The hotel wasn’t as close to the Nashville amenities as it’s made out to be.

Plussat: Food options for breakfast were good but same as everywhere else. Nothing to set you apart from others. I liked that you kept coffee out all day. I liked the kitchenette features, but did not realize the room had them when I booked it as it was not obvious to me in the description. This is a great feature! Staff extremely helpful and friendly!!! This was your most outstanding feature and most important!!!!

Miinukset: The carpet looked worn which gave it a an unclean look. Housekeeping needs to be more conscientious as our bed was made up with the sheet end hanging out at the foot of the bed, the bed skirt was bunched up under the mattress at the foot of the bed, and there were blood stains on one side of the bedspread. This set the whole tone for the room tidiness and cleanliness being subpar. The blanket was also very worn out. Sheets were clean and smelled freshly laundered. Had I not been so exhausted I would have called for the blanket and bedspread to be replaced.

Plussat: Very friendly place clean went out the way to make my stay as comfortable as possible only complaint is they should include parking in price

Miinukset: Parking

Plussat: Needs a shuttle bus to downtown

Miinukset: Location far from everything great except for location

Plussat: Spacious room and bathroom

Miinukset: I think the price was higher than what the hotel offers. For example, there's no in-room coffee/tea. Usually with this price and star rating, hotels provide in-room complimentary water, coffee and tea. There was even no complimentary water bottles upon arriving into my room. Additionally with this price usually you find bathroom equipped with a bath tube. But here there was only shower. For breakfast, you to order your meal. The restauran doesn't provide a continental breakfast buffet that one finds it in other hotels.

Plussat: Perfect location

Miinukset: Valet gave me misleading info on hotel parking. Concierge said “it’s free,” but front desk said “No, it isn’t.” What? Also found a used athletic bandage under the covers in my bed. Gross!

Plussat: The staff were AMAZING! The room was lovely and clean. The wine hour appreciated.

Miinukset: There was a lot of noise after midnight from the booze trucks going around town. Not the hotel's fault, but it would impact our decision to stay there another time.

Plussat: all the food was exceptional--Henelys was beyond exceptional

Miinukset: I am planning to write CEO with my suggestions--no time now. I will make this comment--the spa needs to lower their prices and it was impossible to get an appointment. I travel within the states and out of the country and was shocked at the cost of their services--some were even laughable. This could been an issue to be addressed with them.

Plussat: The staff was wonderful,it was very clean we indeed to Jimmy think alley.There was a great pizza place across the street called two boots

Plussat: it was a very clean and updated hotel. loved the tea and complimentary wine.

Miinukset: I like my checkout being at 1 if possible.I was unaware if I got complimentary breakfast

Plussat: We liked the location. The decor was nice.

Miinukset: The pillows were extremely flat. They need new ones. We were rained in and ate in the restaurant. My fish was rubbery and my Husband's rice was crunchy. He did not like his dish. There was no water pressure in the sink. Hotel was not managed well.

Plussat: The staff were awesome!!! Crystal (Valet) was so very helpful and kind. She’s the best!!!!

Plussat: Bed was extremely comfortable. The bathroom is designed very well and makes showering easy and enjoyable

Miinukset: The toilet sounded like it was running the whole time but I believe that's how it's supposed to be

Miinukset: I booked this hotel to be able to enjoy the pool. Unfortunately, it was completely packed. The room was nice and staff were really nice. We also like their restaurant.

Miinukset: Front desk staff were minimally helpful.

Plussat: The location is amazing!!!! Parking valet and shuttle bus both excellent service The whole staff are very friendly and helpful.

Miinukset: Was hard to find at first. But it’s right across the street from a cook out and that helped.

Plussat: shuttle service

Miinukset: seating for breakfat

Plussat: Great location! Beautiful, clean facilities! Delicious breakfast!

Miinukset: Nothing!!! We have found our new Nashville hotel!

Plussat: Friendly helpful staff! Amazing rooms with a great view

Plussat: The room was large and the beds were soft

Miinukset: They could of told me about the charge for parking and then it we would of been up to me if I wanted to stay there

Plussat: Beds were comfortable and it was clean

Plussat: Variety

Miinukset: Have to ask to turn up tv’s

Plussat: Awesome hotel and staff

Plussat: The room was nice. Loved the bed and bath.

Miinukset: Parking cost is to much, plus you tip the valet. Front desk was not inviting.

Miinukset: A personnel named Jeff sent us out from the hotel and claimed that we did not book the hotel. Even when we showed him the passport, he did not bother to take a look at it, and when we showed him the email of booking, he claimed that it was another hotel like half an hour away and made us walked with big suitcases. It was until we called the booking. com to confirm that we had got the right hotel and then we could walk all the way back and checked in. But that had already wasted a lot of our time to join an academic conference!

Plussat: Staff was great

Plussat: The staff were incredibly kind and helpful. We loved the complimentary shuttle - it made getting around Nashville super easy and convenient.

Plussat: Staff super friendly, great location, free parking is a huge plus.

Miinukset: Room very small, bathroom even smaller. Room was very bland in general. One of the better priced hotels in the area yet still ridiculously overpriced.

Plussat: I loved the value of the included breakfast and location near Vanderbilt and several restaurants.

Miinukset: I had a king room and the windows were really small.

Plussat: Shuttle to where ever and return from where ever.

Miinukset: All good

Plussat: The location was great

Miinukset: The rooms needs to be updated, the bed was broken down, toilet handle was already broken and the bath tub handle wouldn’t shut off. Really shocked me about Hampton probably the worse one we have stayed in.

Miinukset: the toilet was a very slow flush, took a couple of flushes sometimes.

Plussat: Close to downtown.

Miinukset: One reason we spent a little more for the room was the shuttle that was offered. We were told it ran every 20-25 minutes. Waited almost an hour then opted for Lyft.

Plussat: Every employee was extremely helpful. The breakfast staff, cleaning, shuttle bus and front desk were very kind. The pool was clean. I have stayed at several Hampton Inns but these guys were all fantastic.

Plussat: Nice location. Very comfy beds

Miinukset: Nothing

Plussat: Excellent location. Decent breakfast. Shuttle drivers were great! Clean room, comfortable bed.

Plussat: Easy access from freeway and food

Miinukset: Nothing really.

Plussat: Hotel empllyee checked us in. She was extremely friendly and helpful.

Plussat: The location and the free parking. Nice pool. Breakfast was good.

Miinukset: I did not think that the beds were comfortable at all. The bedding was clean and comfortable, but he mattress was not.

Plussat: Valet parking is comfortable, although a little expensive. The shuttle service takes you downtown for free!

Plussat: Very clean and friendly staff. The location was not too close to the downtown/broadway area but they have a shuttle that will take you anywhere within 2 miles!

Miinukset: Parking a large SUV was not optimal in the squeezy parking deck. I have also never had to pay to park in a hotel parking deck- the $27 was excessive in my opinion.

Plussat: I like everything It was quiet

Miinukset: All good

Plussat: The room was extra clean, lots of space, and very quite!

Miinukset: The beds could have been a little softer.

Plussat: Very clean and convenient location as well as comfortable

Plussat: The room was great very big,bed comfy, shower head was amazing and gym was nice size and very clean as well

Miinukset: PARKING was terrible to have to pay to park after paying for the room was very upsetting!! I almost wanted to leave

Plussat: It smelled wonderful in the hotel. Meeting room was awesome!

Miinukset: 1st room wasn’t clean 2nd room wasn’t the room we booked 3rd room ok

Plussat: Flavored water, free shuttle, comfy bed, nice couch and kitchen.

Plussat: I loved how spacious the suite was. The location is awesome, close enough to walk downtown or music row, and having Cook Out across the street is amazing. The breakfast is great too, I love all the hot options. Our view of downtown was beautiful. The shuttle is convenient.

Miinukset: I wish the pool was opened later. A hot tub would have been good. Paid parking is a little pricey, and same price for self vs valet is a bit odd.

Miinukset: I thought the hotel was expensive. I can book a JW Marriott in another city for less. The price. For its location and the fact that it was a Residence Inn I felt it was a bit pricey however I understand that Nashville is quite pricey these days.

Plussat: We love the facility and location.

Miinukset: The only complaint that we have is that they would not let us use the government rate/military rate. It should not matter what event is going on because that rate should be available daily.

Miinukset: Bed very uncomfortable, bathroom water intermittent pressure, toilet kept running Will not return in future

Plussat: The made to order omelets and breakfast were amazing. It was my birthday so I chose to spend it in Nashville. The manager found out it was my birthday and delivered an amazing desert to my room. I truly enjoyed my stay.

Miinukset: N/A

Plussat: Absolutely loved the free reception drinks every night, this really made the stay for us. Really comfortable hotel and big rooms which really suited us. Everything was just really easy there was no major complaints with anything.

Miinukset: The breakfast was good however we stayed at Embassy Suites Boston the night before and their selection of foods were much better. This is about the only negative I can think of for our trip.

Plussat: Lovely hotel and lovely friendly staff. Rooms spacious and clean. Loved atmosphere in hotel. Although not in downtown, plenty of good eating spots nearby and complimentary shuttle bus to wherever you wanted to go.

Miinukset: Nothing I didn"t like about this hotel

Plussat: good location loved the shuttle service, helpful staff, large rooms

Plussat: We always love the breakfast!

Miinukset: Wish there was a pool!

Plussat: The breakfast was great. The shuttle service could not have been better. The drivers were fantastic.

Miinukset: The hotel was dirty, our room was dirty. It looked as if they never dusted or mopped. Never enough towels. The mattress was lumpy, pull out sofa was not comfortable. Did not provide shower caps. Housekeeping staff could not speak English. The location of the hotel was not close to where the action was.

Plussat: Friendly staff, cleanliness of not only our room but entire hotel. Delicious breakfast.

Plussat: Great location, very good breakfast, staff was pleasant

Miinukset: I booked a double room with two beds. They ended up giving me a king room with pullout sofa and the bathroom was handicapped

Plussat: Had a great stay, like usual at Embassy suites . Always enjoy the breakfast . My only complaint is that I booked it through booking.com for $178 a night, and I believe I was charged a $256 a night cancellation charge for all three nights .

Miinukset: I had booked it from booking.com for $178 per night and I was charged $256 per night I believe for some type of cancellation fee computer glitch .

Plussat: I love that breakfast was included. As a mom of 2 small children, that was one less thing I had to think about!

Miinukset: None

Plussat: Nice breakfast. The staff at happy hour was awesome.

Miinukset: The room price seemed a little high even for a downtown hotel.