Nashville hotellit Midtown / West End / Music Row

Plussat: Lobby is very nice with lots of tables.

Miinukset: AC was noisy

Plussat: The spacious room and kitchen..the cleanliness was on point, and the staff was to die for..very very personal

Miinukset: There was absolutely nothing I didn't like..I wish I could have stayed another night.

Plussat: The proximity to the Vanderbilt campus was great.

Miinukset: Our room we not vacuumed every day that we were there.

Plussat: Location and front desk staff

Plussat: Front desk staff and housekeeping were fantastic. A special shoutout to Maria and the entire food service department for their professionalism, hard work and positive nature!

Plussat: Breakfast was good. complementary water was very nice touch. front desk staff was very pleasant and helpful

Plussat: staff was great hotel employee at the frontdesk was awesome as well as valet staff and shuttle drivers

Miinukset: delays in getting my room cleaned

Plussat: Staff was great and the usage of the shuttle to downtown

Miinukset: No

Plussat: The room was beautiful and I liked the parking deck

Miinukset: Wasn't aware of $34 valet parking or $31 self parking, plus having to tip valet. Added an additional $44 to cost of staying there for a medical trip.

Plussat: Great location and friendly staff, and very clean

Plussat: The large room.

Miinukset: The hotel staff did not let me know I would be getting charged for parking until I checked out. I was not aware at booking that the hotel charged for parking at all. I would not stay at this hotel again.

Plussat: Nothing

Miinukset: Everything

Plussat: Lounge area was warm and inviting. They have live music playing from 4pm.

Miinukset: My husband and I stayed at the Hutton Hotel for 3 nights. My main problem was lack of hot water and poor communication by the reception staff. On the first night we showered at midnight and the water was cold. In the morning I went and complained to reception. The man at the reception desk asked if I knew how to switch on the shower as its 'quite tricky'. I explained that the water was hot in the morning but cold at night. I have a degree, I work for an airline so travel a lot and have stayed in 100s of hotels I am able to work out how to switch a shower on. On the second night at midnight we had another cold shower. So the next morning I went back down to the reception desk. Once again they said they had no idea why there was no hot water and promised to send an engineer to inspect the shower in our room. On the third night we went back to the hotel early to shower. I got in the shower once again there was no hot water. I got dressed went down to the reception desk. Once again the man at reception was 'surprised' to hear it was our third night without hot water. He sent up the engineer who told me I had to run the shower for 10 minutes as the hot water comes up to the floors in pipes near the lift in the centre of the hotel. Water then flows down the pipes to the rooms on the floor. As our room was near the end of the floor it takes longer for the hot water to reach the room. How come the reception staff did not 'know' this? How come there wasn't a message in the room suggesting guests leave the shower running for 5-10 mins to get a hot shower? This hotel put a message in our room offering us £5 discount per night if we opted to not have our room cleaned to 'save the environment' and then wants us to run a shower for 10 minutes to get hot water. Wasting water is not good for the environment. On our departure the front desk took $20 off our bill. Would I go back to Nashville? Definitely! We loved Nashville.

Plussat: Lovely hotel and really friendly and helpful staff. Located not too far from downtown (30min walk)

Plussat: Checking out and getting away the bad attitudes

Miinukset: The fact that we couldn't get checked in and most but not all of the staff acted like they were better than us. We waited for a while at the bar but the bartender was more interested in writing the next big than getting us drinks. I like to be greeted with a smile even if it's fake rather than with a condescending attitude.

Plussat: Comfortable, and quaint lobby. Location is excellent

Miinukset: No

Plussat: The location and service was amazing. They had a complementary valet service for getting to downtown.

Plussat: Bathrooms were very nice. Beds comfortable and clean. Staff was very accommodating

Miinukset: Very noisy. Parking was unclear on valet and self park. Also very pricey

Plussat: Hotel was great

Miinukset: We signed up and were told we had complementary breakfasts up to the value of $30 When we got home we found that we had been charged around $47 each day for breakfast. Not happy!!! Yes they gave an bill, but when you're rushing to get to the airport there isn't time to go through it. Feel that we were duped. We will be contacting the hotel to see if this can be resolved.

Plussat: Beautiful property - great staff. Would definitely stay again.

Plussat: Great location & funky hotel with friendly, helpful staff. Would happily stay there again.

Miinukset: Check in was at 4 and they did not have a room ready until 7 PM no apologies.

Plussat: Loved the location, friendly staff & the room.

Miinukset: Parking

Plussat: Quirky friendliness. Very quiet even on 2nd floor on weekend. Loved big shower. Artsy decor is interesting.

Miinukset: I do not like coverlets/comforters that cannot be separated from their covering sheets if you get hot at night. Parking was comparable to NYC. Since it's close to Vanderbilt U, to discourage long term parking, street parking is $1.75/hr. Ouch!

Plussat: The staff was very helpful , great people

Miinukset: Nope

Plussat: Great location and staff. Relatively new hotel so everything was great. Would have loved to experience pool/terrace on 8th floor, but closed due to COVID-19

Plussat: staff was very nice. great location

Miinukset: parking is ridiculously expensive and the hotel is expensive for what you get

Plussat: Aesthetically pleasing

Plussat: Very clean, very nice hotel.

Plussat: Super location in the middle of the Vandy night life. Great restaurants within walking distance. Great room and bathroom.

Miinukset: No

Plussat: Enjoyed my stay at Kimpton Aertson. The hotel staff was friendly and accommodating. The hotel was quiet also not a lot of hustle and bustle.

Miinukset: Nothing

Miinukset: Parking/valet is really tight. Hard to turn into during rush hour. Caused traffic to backup. Mainly due to location in a congested busy area

Plussat: The complimentary social hour was great!

Miinukset: N/A

Plussat: Quiet room in a great location. I did appreciate the large shower and the guitar pick table.

Miinukset: Gym was a little small and there wasn't any kind of lounge chair in the room.

Plussat: Very well decorated. Lots of things to see in the common areas and room. Nice shower. Very large TV. Check in was very easy.

Miinukset: The front desk agent at check out let someone interrupt us and then the agent started helping them. Absolutely baffling behavior. I will not return based on that. The number of hotels in Nashville is not going down anytime soon. Parking ticket robot=emtpy

Plussat: Location and free breakfast.

Miinukset: $22.00 per day parking fee.

Miinukset: Bed very uncomfortable, bathroom water intermittent pressure, toilet kept running Will not return in future

Plussat: Loved the staff, and the General Manager!!!!! Too bad covid continues and that's the only reason for lower marks in other areas; however, the team did the very best to make up for it. Thank you so much and really value them both!!

Miinukset: Fridge not cold, air challenged to set for cooler temp, view horrible (construction), didn't realize where it would be downtown-awkwardly positioned, not a fan of garage but I should have thought downtown, hard to reach front desk to know what to expect.

Plussat: Staff was friendly, room was clean, bed super comfortable.

Miinukset: TV reception wasn't great, wifi was a bit flaky.

Miinukset: I was disappointed that the breakfast was not available. I hope it returns before August 2020

Plussat: nice location

Miinukset: breakfast was a nightmare, with a huge line. I would suggest that you offer a spot to just pick up something quick, as opposed to waiting in line for 30 minutes to have someone serve.

Plussat: Inside clean an staff nice.

Miinukset: Should tell about paid parking on site. Should list that most things closed an no breakfast on temp link on website. Parking garage is poorly lit for some thing you have to pay for.

Plussat: Very large room and very comfy bed.

Miinukset: Parking is odd...but not a big problem. It’s connected to hotel - just low ceilings and tight curves.

Miinukset: PARTY AT THE BAR WAS AUDITABLE UNTIL 3 AM :(

Plussat: I love that breakfast was included. As a mom of 2 small children, that was one less thing I had to think about!

Miinukset: None

Plussat: Location, cleanliness

Miinukset: The added parking fee and the lack of the breakfast although I realize that’s from corona

Plussat: Everything, room was fantastic, plenty of room, very homie. Staff was excellent.

Miinukset: Nothing.

Plussat: That they had a shuttle that you could use.

Miinukset: One of the employees behind the front desk.

Plussat: The whole stay was great from the valet parking to checking out. It was the best hotel experience we have had in a long time.

Miinukset: The only thing we did not like is they did not have a swimming pool and my son was upset about that.

Plussat: the continental breakfast was awesome. the rooms were roomy and comfortable.

Miinukset: coke machines didn't take dollars.

Plussat: The staff was excellent. Very nice and welcoming. The hotel was above par. Everything was wonderful. I would definitely recommend this to anyone.

Plussat: Great location! Excellent value! Friendly staff!! Very comfortable bed!! We would definitely recommend this property to others and stay there again!

Plussat: The room I reserved was stunning. The location is very good and the access is also very good.

Miinukset: My only concern is the parking and garage. I was one of the unlucky customers to be located adjacent to the garage. On this particular stay, another guest, owner of an extremely loud Harley, made numerous trips in and out of the parking structure. Being adjacent to the garage gave me a front row access to the power and volume of his machine, all night. No fault of the hotel, but be sure to get a room on the side AWAY from the garage. Just in case...

Plussat: Cleanliness and friendliness of all staff. Also ease in extending stay was excellant,due to unfortunate circumstances. Would recommend this Hotel to anyone requiring service at local hospital

Miinukset: Probably the inconvenience due to Cornia virus were choices of continental were limited and kitchen was closed otherwise our extended stay was good

Plussat: Close to the action, easy and inexpensive Uber ride to where ever you want to go. Quiet bar onsite with live music.

Miinukset: Nope

Plussat: Similar to a basic chain like Holiday Inn. Staff is very nice, location is about a mile from Broadway and is a $5 Uber ride. Restaurants around the hotel are within walking distance. Breakfast is limited to muffins, fruit, and drinks, no hot food like eggs. Overall a safe, clean, hotel in a good location.

Plussat: The front desk staff were always helpful and friendly. The valet parking guys were attentive and fast in having our car ready. We had our dog with us and everyone made the stay with LuLu much more enjoyable! The beds were great.

Miinukset: It was perfect!

Plussat: the staff was very friendly!

Miinukset: I thought the water pressure in the shower could definitely be improved.

Plussat: Staff was so friendly and helpful.

Miinukset: No

Plussat: Location and lower cost than the rest of the downtown Nashville hotels

Miinukset: Room service menu stated it would go until 1am, we ordered and they called back and stated that they couldn't deliver to hotel because it only went until 11pm. No shuttle, called for a cab and cab never showed up. Rooms need updating.

Plussat: Location

Miinukset: Staff not friendly.

Plussat: Not much.

Miinukset: That my 2 and 1/2 year old found a Qtip within 2 minutes of entering our room. We were there 4 nights and although someone made our beds, nobody every cleaned. They checked on us once to see if we needed more towels and overall the staff was not very helpful or attentive. It was not worth the money we spent to stay there.

Plussat: Quiet, not too busy, fit all my accommodations.

Miinukset: No microwave in room. Garage not attached to building.

Plussat: Location

Miinukset: Needed a ladder to get in bed

Plussat: Location

Miinukset: Hotel key had to be re-keyed six times - up and down elevators.

Plussat: Shuttle service

Miinukset: No

Plussat: Great location! Everyone was super friendly and helpful. Would definitely stay here again!

Plussat: The room was clean and spacious.

Miinukset: Unable to use balcony due to heat from a motor blowing extremely hot air onto the balcony.

Plussat: The Hotel was well located for my needs, right near Vanderbilt University.

Miinukset: $22 per day charge for outdoor and unsecured parking that was not advertised. Soap and other toiletries were not replenished everyday. The free breakfast was not available on the first day of our stay. Staff was not very nice at all. 2 star hotel.

Plussat: Very Comfy and clean

Miinukset: Had to pay for breakfast

Plussat: Clean and near medical facility.

Miinukset: Room had weird smell. Mattress too soft. No body wash in shower dispenser.

Plussat: Staff were great! Service was very good, location excellent

Miinukset: Mattress was a bit hard

Plussat: Location the size of the room and the cleanliness.

Plussat: Cleanliness

Plussat: I liked the friendliness of the staff. James was awesome. I also liked the location. It was about 6 mins away from everything I needed to get to. The toilet in our room wasn’t working properly, so after the first night they moved us to a new room.

Miinukset: I didn’t like that there was no breakfast. The restaurant in the hotel was closed. I also didn’t like that while we were in the pool, a homeless man somehow got in. He was drunk and continued to drink upon entry. He was extremely sweaty. While we were playing in the pool, he jumped in fully clothed. He still had on his shoes and everything. He then proceeded to clean himself. We immediately got out of the pool and left. The hotel staff was coming out as we were leaving to ask him to leave; however, at that point our pool time was ruined.

Miinukset: Too far from downtown Nashville if you don't have a car.

Plussat: Your very friendly staff and the shuttle to the 'honky tonks'

Miinukset: We only stayed for 2 nights and we should have stayed for 4! We were celebrating our wedding anniversary and the hotel 'upgraded' us to their executive floor - but no one told us about the executive lounge, perhaps a missed opportunity to impress?

Plussat: This hotel has live music every night which, while not significant for us, might be attractive to others. It is very close to Vanderbilt University which is a major plus for us.

Miinukset: The air conditioners in each room are noisy.

Plussat: It was nice and clean, sooooo convenient location, good quality breakfast.

Plussat: Nicely updated hotel--very close to Vanderbilt University, the reason for our trip to Nashville

Miinukset: low water flush toilet had to be flushed 2 to 3 times on certain occasions.

Plussat: Very helpful staff, great location and wonderful to have a shuttle available for nearby commuting. Very clean. A 4-5 star experience.

Plussat: The hotel itself was beautiful. Staff were knowledgeable about tourist attractions and things to do. I did like the parking garage aspect.

Miinukset: However, with that above being said, nothing in the hotel was open and there was no room service. I had to ask for towels and toilet paper. So I paid $300+ for a room that I had to basically take care of myself. I think I should have gotten a discounted rate due to the fact that I couldn’t do anything in the hotel. I was not told of anything being closed upon booking the hotel.

Plussat: The location was fantastic - close enough to downtown, but felt much more relaxed being in Midtown.

Miinukset: There was an odd antiseptic smell in the elevator and lobby area. It was off-putting. It was not in our room, thankfully.

Miinukset: Room was hot

Plussat: Location close to the hospital. Very nicely decorated room. Very quiet. Desk clerk was very helpful and friendly. Minimal amenities available due to COVID.

Miinukset: Shower handle looked like it had been broken and repaired in a way that made it difficult to operate. TV would not work intermittently. There were no complimentary waters as we were told would be there. Room 314

Plussat: I liked everything about it The atmosphere was wonderful, as well as the wonderful staff going out of their way to make our stay a comfortable and pleasant one. I would definitely stay there again.

Plussat: Great location

Miinukset: Parking was expensive. WORSE PART THE AC Broke.

Plussat: The location.

Miinukset: There was no hot water available in the morning. Also the air conditioner did not respond to the in-room controls.

Plussat: The room was great.

Miinukset: No.

Plussat: Close to hospital

Miinukset: Possible safety issues

Plussat: Front desk staff were very nice.

Miinukset: For the price of the room, they could give breakfast and free parking.

Plussat: Dog friendly, no additional fee.

Miinukset: Seemed a little dirty in the main areas and elevator. The room we were initially given smelled like marjiuana.

Plussat: How clean it was

Miinukset: One way in

Plussat: The staff was fantastic! We had a wonderful room that was one of the coolest rooms we have ever stayed in! The location was great and it was very easy to get downtown. The lobby had live music and featured a variety of very good artist! The whole hotel went above and beyond our expectations, and had a very cool vibe.

Miinukset: The only negative is that we had a light out in the shower but the staff was extremely quick at getting it fixed!

Plussat: Good location freiendly helpful staff

Miinukset: Paying for parking