Hotel Hugo

We loved the location of the hotel. The hotel staff welcomed us with a rose wine bottle as we were there for a very special occasion as we informed them in advanced. Very nice. Our room (904 if I remember correctly) had a view of little part of the New Jersey’s skyline: great view at sunset!

The hotel is very dark, too dark. Still the light was enough to see that the room wasn’t very well cleaned: full of dust and suspicious spots (blood?) on the wall. We told the reception to please clean better the room, but nothing changed during our stay. Most of the staff was friendly, except the manager that we met at the end of our stay. He got rude when he asked us for feedback, and received more negative responses than positive ones. The whole staff can definitely improve and become more professional (listen to their feedback, greet them every time they come to the reception,...). Furnitures in the room are too much: desk, another desk, desk chair, round table, another chair,... We would have preferred more space, empty spots in the room, or better a bigger and more comfortable bed. Too much alcohol is in the room: little and big bottles of all kind of alcohol outside and inside the fridge. Probably we were also not in the right hotel. That in general, at least that was our feeling, seems to be more focused on getting guests to party and drink at their rooftop (and in their rooms). Still, we think that with some more effort, a better management, and more professionalism this hotel could be a nice stay for everyone.

I was racially profiled and asked more then once did I belong there.

The staff make an unconscionable amount of noise every morning outside the rooms, talking on phones, shouting to each other down corridors, arguing with their managers. A very frustrating hotel.

Nothing the room they gave us was unexceptional

The room with the wall for a view and rooms are tiny

I liked the decor of the place and the location. Also the bed were confortable. They have a nice rooftop to have some drinks

I had a lot of problems with the hotel since the moment I booked the room. They cancelled one of my rooms without noticed me, after that, I booked again and they hold a deposit to secure the booking, the deposit was not added to the bill at the end of our stay and I havent got back that money yet. They also made extra charges for the room after we left without knowing why and when I asked for the statement, the charges they made weren´t there, so I have no idea why they charge me extra. I have called several times to ask them to release the deposit of the room and I have not received an answer. Its been almost a month. In conclusion, the hotel is a mess regarding administrative matters. If you are going to stay there make sure to pre pay your stay