Arlo SoHo

Actually the location was the only thing I liked. The hotel was not able to even get the most basic standards in terms of customer service right. Really really disappointing.

So we were three friends, staying at Arlo 2 nights. We came early, around 10am, so check in was not possible as it was too early. Which is fine and which we knew, so we just dropped our luggage. We came back two hours after check in time, but still, one of the rooms were not ready. They mentioned they gave it to another person who checked in at 3pm - although we were there at 10am. They should have taken a note. My room was still full of trash when I entered, half full paperclip with could coffee, empty bottles and a note for the former guest... So I went down again and got a new room. My friend who's room was not ready dropped her luggage into my room as she needed to change before dinner. After I cam back from dinner at around 10pm I tried to get her luggage transferred from my room to her room - the receptionist said "I'll be up I 5 minutes and do that". No one showed up, after 30 min. I called reception, I explained to the lady on the phone and she promised to send someone immediately - no one came. So after an hour I went down to reception, but no one was there. So I went to bed as it was already late. My friend didn't get her luggage until the next morning. There were a few more things which I don't go into detail here. Overall they should not say they do something when they don't. At check out my invoice was not ready so right now I am waiting to get it via email - also here they promised "you'll get in within 30 minutes via email". I still son'z have it 2 hours later. So I am not only disappointed, but almost angry about the situation. For a room that cost 300 USD per night I expect a different service level. Oh, and then they told us they have a happy hour and our room rate includes that - but as we wanted to have a drink, we were told that it is not included. What a rip off.