Crowne Plaza Newcastle - Stephenson Quarter

Being charged twice and more then to be told it would be a 7 day refund not everyone is a millionaire joke

The property is really conveniently located and if your new to Newcastle it’s ideal! The hotel boasts luxury and you really feel like your getting your money’s worth with little things like hotel free toiletries and just the general layout of the rooms and facilities is lovely.

Upon check in I was greeted by who seemed to be a lovely gent, while waiting in the queue the person he spoke to prior to myself was basically saying as they’d already stayed they didn’t need to know anything so when I was first in line I expected a completely different experience. I wasn’t told of any information at all, booking.com offered a room upgrade and the unlimited breakfast and snacks option for an additional £30, he claimed they didn’t have any rooms and nobody had contacted about this when I’d rang in prior. So charged me £50 deposit and advised me it depends on availability? He told me the £30 upgrade would come out of the deposit. Due to not being made aware of facilities I missed out on the swimming pool and sauna and there’s no information about these in the room, only the spa treatments which cost extra - which I also wasn’t informed of or I would’ve prebooked. The fire alarm went off that morning for testing and as someone who has issues with light sensitivity and loud noises it would’ve been good to be prewarned of this so I could leave the hotel as the siren that’s goes off in the room and the lights are unbearable and good for it there is a fire, but anxious nausea feeling me legged it out the fire escape which triggered the emergency door to go off making myself like an idiot and my anxiety just grew, I made the receptionist aware there’d been a fire alarm and she said “this is a test”. I was never made aware and when I’m busy packing to be dropped that was honestly a nightmare. So all in all, hotel is nice, make sure you find out when the fire alarm is or what time the facilities are or just every bit of information you want, don’t bother with the room upgrade of £30 thrown in with the lounge access as despite the lady in the lounge being amazing the whole process is a joke and I wish I’d have stuck with a regular room and no club access as it made no difference yet paid £30.