Newcastle upon Tyne hotellia

Plussat: Great breakfast!

Plussat: Easy to locate and park. Staff are friendly and welcoming. Room was well appointed and comfortable. The evening meal was fair.

Miinukset: I thought breakfast was disappointing. There were no cereals or fruit juices to-hand and there was a long wait to receive the cooked order, with nothing to eat while you waited. On receipt, I felt the bacon was overcooked and the rashers tiny in size. The poached eggs had an overwhelming presence of vinegar. I like to have cereal before my light cooked serving and this could easily be provided. There was no condiments available e.g. marmalade.

Plussat: The food was outstanding. Staff very friendly.

Miinukset: The very noisy fan left on all night, in I think the kitchen.Stopped me sleeping properly !

Plussat: Food was sensational, roll top bath was lovely, a real luxury

Miinukset: The tiled area behind the bath was rather dusty and there were a few hair pins from the previous guest on the floor too. The bedside table was sticky down the drawers from a spilled drink from the previous guest and the throw cushions were marked in several places. Underneath the bed was extremely dusty.

Plussat: Bath in the room, nice and warm temperature, smart TV, exquisite food.

Miinukset: The bed wasn't very comfy and it was quite high, the noise of the guests & staff didn't quiet down til about 1 am. Had a hiccup when ordering a meal, as we queried an item on the menu. We asked if we could have a single person sharer board. The waiter said yes no problem that's fine. So after the meal we weren't happy to be charged for 2. We had to explain 4 times infront of the whole resturant and in the end I had to get up to leave as it Was terribly embarrassing. The manager was just as embarrassed as us and totally understood our side to it. Had to ask for certain information instead of it being available in the room.

Plussat: Good location on the roadside just outside Ponteland. No road noise in the room when the windows are shut. Brilliant evening meal and fantastic breakfast too despite electricity issues.

Miinukset: Room 1 with Roll Top Bath is directly above the kitchen, which has a huge extractor fan, you can hear this constantly whilst it’s on and it doesn’t go off till after 11pm and is back on early morning. Roll Top Bath a lovely feature but very small, not much room for your feet unless your only 5ft. Room needs new pillows as no stuffing left in them! Minor things but unfortunately they had electricity problems whilst we stayed, power went off 3 times whilst we were getting ready. Came down to dinner and the bar had no electric. They turned away all customers apart from residents for dinner, which was just us. We had a really good meal but unfortunately no atmosphere due to the lack of music and other customers! We were then woken just before midnight to a constant alarm coming from the pub downstairs. Rang the duty manager and around 30 mins later the alarm was turned off. No apologies in the morning about the disruptive sleep. Fantastic breakfast but let down by the lack of decent coffee! Unable to pay our bill before we left but they are going to ring for our payment once they’ve got sorted with the electricity. Nice venue, shame about the issues and lack of apology for the interrupted sleep! We put up with a lot of little issues and paid £110 for one night, which was meant to be a relaxing child free night away for a birthday treat in the “fancy” room which didn’t live up to expectations!

Plussat: Everything

Miinukset: Plumbing failure

Plussat: Felt like home. Relaxing and friendly. We enjoyed our three days' stay very much.

Miinukset: Nothing

Plussat: Everything about the hotel

Miinukset: A bit far from Center

Plussat: The suites are conveniently located. Very helpful friendly staff (Jason on reception was great). Our room was lovely, great views, very clean and had everything we needed. Contemporary decor throughout, warm and bright. Lovely breakfast too!

Miinukset: It was a little pricey but we booked at short notice and our usual places were booked up.

Plussat: Good spacious suite. Very well equipped could easy stay for a week.

Miinukset: Paying for parking. Thought that was unnecessary given the price paid for room

Plussat: Staff are cheerful and welcoming. My room had the facilities of a studio apartment including a lounge area and kitchenette. In addition, midweek social events provide a chance to mingle with other guests, along with free food and drinks. There is also free all day access to a coffee machine in the main lounge. The price was almost the same as a similarly located standard budget hotel.

Miinukset: Parking was an extra £8.

Plussat: This is a perfect example of a hotel. Everything was perfect, from the people, to the service, to the food, to the location. I will definitely stay here again if in this location.

Plussat: Perfect for our needs and surprisingly spacious, well equipped and comfortable. Would wholeheartedly recommend!

Plussat: Stunning common areas. Was there for a wedding and was truly stunning. The grounds are beautiful too. Drinks were good and reasonably priced, breakfast was good too.

Miinukset: The breakfast menu had no mention of any veggie or vegan options, would be good to shout about these! Especially as you had them, feel like your doing yourself an injustice! I do feel the room was a little steep price-wise. Don't get me wrong, I appreciate the grounds are beautiful etc. Common areas are stunning. But £200 for a night I was expecting a more modern room or something with a bit more personality.

Miinukset: Breakfast was disappointing. Had the Northumbria breakfast, unfortunately the black pudding was burnt and dry and the egg fried bread was tasteless. Spoilt the experience somewhat.

Plussat: We had a very warm welcome and a lovely room in this fantastic hotel. Everything ran like clockwork and they know what they’re doing, unlike the previous nite where we had a cold, disorganised stay elsewhere. And we were offered porridge and kippers for breakfast. No boxes of Ricicles here :-))

Miinukset: We arrived for breakfast at 9-40 - there were no glasses for juice no croissant no pastries. However the cooked element was excellent.

Plussat: The food in the hotel was excellent. The staff were very friendly and helpful and the facilities were great.

Plussat: Very pretty

Miinukset: Having to pay for latte

Plussat: Friendly staff, comfortable and clean plus very good breakfast.

Miinukset: Dining in conservatory not so great as the service was very slow

Miinukset: No lift in the new house.

Plussat: Loved the setting. The pressure of the water in the shower was great. Friendly , helpful staff

Plussat: Just really nice

Miinukset: The very low toilet

Plussat: The location was very nice and lovely for a nice early morning walk/jog into the woods and the history of the place was very interesting....close to the metro to get into the city each day/evening and made the trip relaxing, also just found the local people very friendly and helpful as well as your staff.

Miinukset: Nothing my trip was 10/10 very helpful staff and relaxing and we wished that we had booked another 2/3 days to explore the city more and have a longer run around the woods and into the city ,we will defiantly be coming back one day maybe in the summer months .

Plussat: Room was clean and exactly what we needed for an overnight stay in Newcastle. Hotel decor is great and looks clean and tidy.

Plussat: Super central location; clean and contemporary hotel; daily newspaper.

Miinukset: Two small things - the shower has no door or curtain, so it's hard to prevent the bathroom getting splashed; during heavy rain the gutters near my room were very noisy at night!

Plussat: Funky-feeling hotel in the middle of Newcastle with all the essentials in your room that are in good condition - bed, bathroom, TV, hairdryer. Working for a charity, the room rates are important to me, and this fitted our budget.

Miinukset: I found the bed linen a bit scratchy, but that might be me....

Plussat: Clean, walking distance to everything and night security

Miinukset: The room was very tiny

Plussat: Great location, really friendly staff and lovely inside.

Plussat: The breakfast at the hotel is amazing, such a great selection and all really fresh products. We only had it on the last morning and if we’d known how good it was we would have had it every morning of our stay! Our room was great too, loved that we had an espresso machine in the room for a morning coffee.

Plussat: Lovely non standard hotel bedroom

Miinukset: Bed had sharp edges which I caught myself on. Nespresso lively touch but would like to make an ordinary cup of coffee also. Received someone else’s receipt which when I looked at after had their address (and a cheaper room rate) I hope no one got my address - poor Data Protection.

Plussat: Wine selection

Plussat: The hotel is set in a beautiful old building with lots of character. The rooms are all individually named and have lovely bedding. We had a walk in shower as well as a roll top bath. The rooms come will equipped with a Nespresso machine as well as a kettle for tea. Our dog was made feel very welcome - there was a dog bed and water bowl provided in the room. The whole place felt cozy and warm on a horrible wet and cold day. The staff were very nice, particularly the night porter who served us drinks and chatted to us after we returned from our night out.

Miinukset: Limited free parking onsite.

Plussat: Kaunis vanha talo, jolla historiaa. Ympärillä hyvin hoidettu puutarha. Rauhallinen. Huone näppärän kokoinen ja muutenkin vastasi tarpeita. Continental-aamiainen monipuolinen. Lähistöllä pari mukavaa ravintolaa.

Miinukset: Ympäröivä kylä ei kovin kävelijäystävällinen; kaikki keskittyi vilkkaan autotien varteen.

Plussat: Nice and tidy

Miinukset: Na

Plussat: Everything was just perfect..

Plussat: Love the Hedgefield Hotel it’s a little different and we love that. Amazing bath, massive room and lovely views. Will be going back for 3rd visit.

Miinukset: Mattress uncomfortable.

Plussat: Excellent location, clean room, comfy bed, lovely continental breakfast and friendly staff. Highly recommended!

Plussat: Really quirky, friendly and spotlessly clean, this is a great place and fantastic value.

Plussat: Breakfast was amazing Bed was so comfy, slept better than I do at home Bathroom was spacious Staff went above and beyond, even gave me a lift to the wedding I was attending

Plussat: Very welcoming staff, comfortable beds and beautiful walks. My husband and I are both vegan and they couldn’t have been more accommodating and provided us with a delicious breakfast both mornings. Would highly recommend!

Plussat: Beautiful accommodation, extremely welcoming and friendly staff

Plussat: Lovely comfy mattress we both had a great sleep lovely helpful , friendly staff , fabulous evening meal and breakfast, great value for money

Plussat: Breakfast was cooked to order and very nice.

Miinukset: Very disappointed that we weren't informed earlier that the dining room is not available, luckily we made alternative arrangements. The room was very small and the bathroom dingy with poor selection of toiletries.

Plussat: The staff were so friendly and helpful from arriving until leaving which helped to make our stay special.

Miinukset: No complaints at all.

Miinukset: £92 for breakfast which I believed was included, both the hotel and get a room blamed each other and left the customer in the dark. We avoided breakfast in the hotel and the hotel still tried to charge for it Suite had a standard double bed rather than a king or queen Hotel Bar tries to move guests around in Bar once settled at a table claiming tables not marked as reserved were reserved Generally a bad experience

Plussat: Breakfast options were fist class. Overall the hotel provided a quiet and relaxed atmosphere. Location very good for access along the quayside and only a short walk over the Tyne to the Baltic Flour Mill. Quaylink bus was regular and provided efficient service right into the centre of Newcastle.

Miinukset: Nothing - hotel met all our needs.

Plussat: Staff were great- friendly and attentive. Room was comfortable and quiet. Great location for town centre.

Miinukset: Phones didn't work in room.

Miinukset: It was a little too hot in the room all the time & too dark!

Plussat: An amazing stay here definitely recommended this Hotel staff are amazing Dale in restaurant was fantastic last night !! Fantastic Food Breakfast was amazing.

Miinukset: You could not find any fault with his place Amazing

Plussat: Perfect location, excellent staff and room

Plussat: Very comfortable. Nice shower.

Miinukset: At 1.30am I was woken up with squeaky floorboards coming from the apartment next door it was very loud.

Plussat: Very clean and the lady on the front desk was very open and friendly.

Miinukset: A 10pm curfew for anyone not staying over for the night

Plussat: Very friendly and helpful staff. Great room with excellent facilities

Plussat: Beautiful rooms and amazing surprise for our anniversary. We were made to feel so welcome and we thoroughly enjoyed our stay.

Plussat: Perfect location, not too close to noisy area but walkable to city centre. Great size room and such great amenities.

Miinukset: Nothing to complain about.

Plussat: Lovely spaces with all the comfort you’d expect. Great condition internally and externally and the staff were very helpful

Plussat: The location was awesome, the staff was helpful and proficiant with there knowledge. The price was awesome and generally my wife and I both enjoyed our stay

Miinukset: There was some grime in the bath room that was around the general joints of connecting parts of shower and sink area. But this did not ruin our trip

Plussat: Everything was great, friendly staff, clean rooms and public areas and excellent breakfast

Plussat: Location was ideal for the evening

Miinukset: There was a constant droning sound emitted from the vent for the air-conditioning which was so bad it was difficult to get to sleep. This kept us awake throughout the night & was reported to reception both during & on leaving which we did early well in advance of check-out & without having the pre-paid breakfast.

Miinukset: Kolmannen matkustajan sänky pelaamatta, patjalla punaviini jälkiä. Vaihdettiin vastaanottovirkailijan toimesta. Pyyhkeitä vain kahdelle varattu. Korjattiin pyynnöstä.

Plussat: It was 2 of our birthdays and they gave us a glass of fizz on arrival which was a nice touch x

Miinukset: We booked for 3 of us in one room but on arrival the sofa wasnt made up and only 2 mugs etc so it seems someone wasnt told to make room up for 3 people.

Plussat: The hotel is so close to the train station and it’s a 10minute walk in to the town centre staff we’re lovely and rooms were very clean

Miinukset: N/a

Plussat: Spotless room, perfect location, staff extremely helpful, free late checkout. Definitely would return!

Plussat: Spacious room with panoramic views over city. Comfortable bed. Spotlessly clean.

Miinukset: Only one thing - I did not like the transparent bathroom door. This really was an issue for me.

Plussat: Palveluhenkilökunta oli erittäin avuliaita ! Aamiainen oli hyvää! Joulu yllätykset olivat huomaavaisia:)

Plussat: Hyvä sijainti ja erittäin ystävällinen ja avulias henkilökunta.

Miinukset: Huone oli kolmelle hiukan ahdas ja aamiainen olisi saanut olla monipuolisempi

Plussat: location was perfect, very pleased with everything. staff very helpful and polite. could not have asked for more. breakfast very good. will recommend to family and friends. had a really good weekend.

Miinukset: No electricity socket beside my bed!

Plussat: Clean budget hotel centrally located. Friendly helpful staff

Plussat: It’s location is within close distance to the train station and the city center

Miinukset: Had to keep my finger on the switch to get the kettle to boil. But it wasn’t a show stopper

Plussat: Clean and well kept

Miinukset: Breakfast at 08.15 had dried out bacon, beans and sausages. Very poor

Miinukset: Breakfast

Plussat: Bed was very comfortable!

Plussat: Very close to the airport

Miinukset: That my 05:15 wake up call was actually made at 03:15!

Plussat: Food was ok staff were pleasant & helpfull. Hotel was easy to get to from airport

Miinukset: Arrived 1.30am after long flight tired & just wanting to go to sleep. Room 109 which we had reeked of cigarettes and carpet around bed and was wet and stained. Complained to reception & told they couldn't give refund as we booked with booking.com so they were trying to arrange some points off next booking but haven't seen them so far

Plussat: The staff are very friendly and helpful and it is a lovely place to stay

Miinukset: I think the menu should be more choice and not as expensive.The same applies to the drinks, very expensive

Miinukset: The bath mat blocked opening the shower door

Plussat: Location, room comfort

Miinukset: Staff charged me twice when I arrived, desk person was not trained well enough and did not engage with me or know what she was doing.

Plussat: Breakfast good. Rooms clean The reason for not perfect or good reason stated below

Miinukset: It’s unfortunate that I got the room I did otherwise the ratings would have been very different. The big issue is that although spacious and clean room. In my room the aircon started making a loud noise similar to running water at full blast at 1am Called reception various times to help but only after two hours of the noise in which triggered my migraine was I reallocated (3am) Lost 3 hours of good sleep with no apology or sympathy from staff. I had a life changing meeting in the morning in which main reason was to get good night sleep prior! In addition that room plugs were faulty and and iron. Would have flagged it normally but as the room and experience was bad need to feedback!

Plussat: Good location for Newcastle night out, 10min taxi. Away from stag parties in centre of town. Staff very friendly. Room comfortable

Miinukset: Seal on shower faulty so water going across floor

Plussat: Staff at front desk were nice & welcoming. Very easy checkout. Will definitely stay again. I love going Fratello's Italian Restaurant in the hotel. Their Bolognaise is amazing. I highly recommend trying it. Heidi has served me both times that I have been there. She was lovely both times. Very pleasant & friendly lady.

Plussat: 3 minutes walk from the airport

Plussat: It was just a 3 minute walk to the airport! The staff were very friendly. Our room was large and clean and the bed was so soft. The bathroom is great with a rain can shower over top. You even get a refrigerator. The gym was nice too and empty on a Sunday.

Miinukset: I wish there was an outlet on both sides of the bed.

Plussat: Location was perfect, Room spacious and comfortable, linens spotless and fellows nice and soft, reception was very friendly and efficient, staff were all helpful,On site bar and resteraunt were of a very high standard.

Miinukset: No.

Plussat: Very good location, friendly staff.

Plussat: Everything. Location staff and the apartment

Miinukset: Nothing

Plussat: loved the fact we could just all be together, we got a take away, and a bottle of wine and just enjoyed spending quality time together, which isn't quite so easy if i'd have just booked a hotel. it was absolutely perfect for us. spotlessly clean, maintained to a very high standard. we couldn't fault it and we will definately be back. lovely ladies on reception. 10/10

Plussat: Location was good but extremely noisy during the night. Reception staff at Quayside apartment helpful. Housekeeping staff were excellent, didn’t get their names but were so helpful - supervisor & male cleaner.

Miinukset: In need of a refurb. Had 2 apartments (1&3), carpets in 3 felt dirty & all could go with a paint. Shower room extremely small. Only 1 hairdryer between 6. Extra bath mats would have been good.

Plussat: Was clean

Miinukset: The cost of everything is listed not a great first impression

Plussat: everything

Miinukset: nothing

Plussat: these apartments are astonishingly good. The decor, facilities, comfort, it feels like being at home. Great staff, extremely well located. I’ll definiteky go back again.

Plussat: Loved all the ladies on reception they were all very helpful and lovely!

Miinukset: The man on night shift on 31-10-2019 was diabolical. Absolute disgrace. Think his name was Paul? So rude and very aggressive. Told me several times I will not receive my deposit back (which I still haven’t) and was very aggressive to me and my boyfriend when we came back after a night out. I wrote 4 girls to stay on the paper however my boyfriend surprised me so 2 girls of my friends and me and my boyfriend went back which is allowed as I paid for 4 people to stay. And there was hell, it was like world war 3. I even offered my boyfriends ID for him and I would sign a new paper to change the names of who stayed but yet again got told I won’t receive my deposit back. He ruined my Halloween.