Newcastle upon Tyne hotellia

Plussat: Location, room size comfortable bed, clean, friendly staff ...will definetly stay again

Miinukset: The room was a bit hot, but what can you do its was hot outside

Plussat: Rooms and surroundings were clean, well designed and there was good access and facilities.

Miinukset: We had noise guests ip stairs that woke us at midnight and talked loudly for ages......after a long drive not helpful. In the morning we rose about eight and realised we could not shower as there was no hot water....all had been used....disappointing and not my usual experience of your chain. Will be going yo Newcastle again but has coloured mm/our experience in a negative way.

Plussat: ideal location in city centre. close to casino, football ground, train station, bars

Plussat: politeness of staff, cleanliness, good breakfast, excellent value,

Plussat: The location of the hotel is ideal. It's definitely an adult only hotel well at the weekend anyway. Male members of staff are miserable apart from that it's a great hotel

Miinukset: The Hotel bar should be 24hr

Miinukset: Decent sized room. Liked the 12 noon checkout

Plussat: Very clean hotel, staff were friendly and helpful, good location to city.

Plussat: Location and friendliness of staff

Miinukset: Some noise from other rooms during early hours

Plussat: It was very central to city centre and train station, people in Newcastle where all very helpful

Miinukset: Found restaurant cold in mornings when having breakfast

Plussat: Comfortable beds and nice clean rooms with modern furniture

Miinukset: A couple of large groups on stag weekends etc made alot of noise at night. There was a very noisy party in one of the rooms on our floor.

Plussat: Modern airy rooms

Plussat: Excellent breakfast, good location

Miinukset: expensive parking!

Plussat: kohtuulliseen hi, ei joudu koskaan lääväänntaan taattua Jurys Inniä. Homma toimii ja on siistiä. Huoneiden ja hotellin viihtyisyys on kolmea tähteä.

Miinukset: sijainti on ehkä hivenen syrjäinen, toki kävelymatkan päässä keskustasta.

Plussat: Siisti hotelli.

Miinukset: Aamiainen voisi kuulua hintaan.

Plussat: nice rooms friendly staff and very central

Miinukset:

Plussat: facilities

Miinukset: no

Plussat: Good location

Miinukset: Pay for internet connectivty

Plussat: close to city center

Miinukset:

Plussat: Good location

Miinukset:

Plussat: Great place to stay. Ideal for Newcastle races

Plussat: purpose of visit was for christmas shopping trip, leisure facilities were a benefit to us

Plussat: very comfortable room, nice and warm, nothing too much trouble

Plussat: The room was spacious and very comfortable. Although we didn't have a chance to use the leisure facilities they looked very good.

Miinukset: We were kept awake until 5 am by the people in the next room.

Plussat: Pleasant staff, good breakfast buffet

Miinukset: Not as good as our last stay. Queen rather than king size bed and small room at the noisy front of hotel. Felt we would have got a better room if we had booked directly with hotel.

Plussat: Staff were friendly, the hotel was clean and so were the rooms. There were excellent facilites available such as swimming pool, hair salon and squash courts.

Miinukset: The room service food was not good at all the curry was watery and the salad had stones in it. I complained but nothing was done about it and i was still charged the fool amount of the meal.

Plussat: Rooms very comfortble and clean and a super breakfast in the morning

Miinukset: Bit a mix up with my booking as there was another person with the same name as myself this caused a bit of a delay in getting into my room also had to use the leasure services area to get showered as i was going to the race meeting.

Plussat: Excellent, friendly staff with lovely clean spacious grounds with fantastic facilities.

Miinukset:

Plussat: Service excellent. Breakfast good and plentiful. 3Rd night free!

Miinukset: Rooms very small for Marriott standards. Net curtains dingy and double glazing window frames filthy! A complimentary bottle of water should be provided as in all Hilton hotels. The television was a very small crt television and I have not seen one of these in a hotel room for years! Usually they all have large lcd or plasma televisions! Husband very disappointed. Rooms need updating!

Plussat: Nice friendly staff, concierge very helpful and tasty breakfasts. Bedroom spacious and comfy bed.

Miinukset: Duvet too heavy, but was changed on request by obliging staff. The fridge provided space only for minibar, which was scarily expensive. Room service quickly provided jug of iced water no bother.

Plussat: Very comfortable room

Miinukset: TV Channels - would like to have seen Freeview/Sky News

Plussat: Good value for money, very comfortable bed. Clean facilities.

Miinukset: Breakfast could have been better. Good cereal and pastries selection but cooked breakfast was very limited.

Plussat: We stayed during a bad snow spell therefore travel was limited but the staff were so helpful in booking us taxis to the metro centre and then to the train station the following day to ensure we caught our train home.

Miinukset: We booked a non smoking room but were given a smoking one. You could smell stale smoke in room on arrival but we opened window and it was okay after a few hours.

Plussat: standards of room, cleansliness etc

Miinukset: breakfast, we visited last year and it was a cold breakfast with toast, this year it changed and the egg was discusting, much greater choice last year

Plussat: Clean and friendly.

Miinukset: could do with a better hot breakfast

Plussat: friendly staff near to shopping centre and cleanliness and comfort ofroom and although did hear soem noise during the night outside there was no noise in the hotel itself normally you can hear other quests moving about

Miinukset: some bacon at breakfast but onlky personally preference as breakfast was good

Plussat: Friendly staff, clean rooms and modern. Great breakfast and fab location.

Plussat: Had an excellent wekend, enjoyed friendly, helpful staff.

Miinukset:

Plussat: Staff were helpfull and friendly.

Miinukset: Not enough staff during late evening

Plussat: easy reach to the shopping centre, public transport close by if needed

Miinukset:

Plussat: Location

Miinukset: Hen nights!!!!!!!!!!!!

Plussat: east access to main road, hotel bar

Miinukset: slightly isolated from other restuarants and nearby pub was shut

Plussat: Very close to the airport

Miinukset: That my 05:15 wake up call was actually made at 03:15!

Miinukset: £92 for breakfast which I believed was included, both the hotel and get a room blamed each other and left the customer in the dark. We avoided breakfast in the hotel and the hotel still tried to charge for it Suite had a standard double bed rather than a king or queen Hotel Bar tries to move guests around in Bar once settled at a table claiming tables not marked as reserved were reserved Generally a bad experience

Plussat: Parking of Car for the last night was paid for by Hotel.

Miinukset: Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!

Plussat: The ambiance of the hotel, very peaceful and relaxing.

Miinukset: A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.

Plussat: Its excellent location,good breakfast,helpful staff

Miinukset: The decor was purple, grey and black - altogether too gloomy

Plussat: I really liked the comfort of the rooms.

Miinukset: To be honest I had no problem with the hotel as such.

Plussat: large room, comfortable bed.

Miinukset: parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.

Plussat: Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.

Plussat: Excellent facilities and service. Fantastic breakfast!

Miinukset: None

Plussat: Bar and Bistro staff very good service indeed. Nothing was too much trouble

Miinukset: Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.

Plussat: Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate.

Miinukset: We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.

Plussat: Staff were excellent

Miinukset: Hotel rooms were too hot

Plussat: Locallity to city centre , right size room and amenaties were on hand.Evening meal was good value

Plussat: Hardly anything, the hotel was 'tired' and in need of major refurbishment on the website I was led to believe this was a 4* establishment, from my experience it was only 2*

Miinukset: See above

Plussat: It was handy to newcastle where we were visiting for the evening

Plussat: The Imperial was easy to get with clear instructions on the booking confirmation. The staff were friendly. I stayed in a single room which was niceley decorated and the bed was huge!. The Imperial provided everything I needed for my overnight stay!

Miinukset: the hotel was not good value for money and the breakfast was very poor

Plussat: Friendly staff

Miinukset: the decor, could do with a revamp

Plussat: Friendly staff.

Miinukset:

Plussat: Easy to find, nice sized room

Miinukset: Very warm - no air-con

Plussat: We have stayed at this hotel several times and on each occasion the staff have been very helpful. The hotel will oreder a taxi for you and the service is excellent. The cabbies are friendly and will advise where to go and what to see.

Miinukset: The hotel is a tad dated, and will obviously benefit from the re-furb that's taking place.

Plussat: Friendly, helpful staff and a good breakfast!

Miinukset:

Plussat: The hotel room has a simple stylish design providing everything you need for a very comfortable stay. The staff are friendly polite & very helpful. I travel a lot & this is an excellent hotel!

Plussat: A good place for a night or two when all you need is a bed. OK size room, central location and cheaper than the branded hotels. I would use again.

Plussat: The hotel was really well situated. The staff were very approachable and friendly. The room was also very clean and well equipped

Miinukset: The bar attached to the hotel seemed a little busy and loud. For a hotel bar I like a nice calm atmosphere to relax with a drink later in the evening.

Plussat: Location is great Reception area and bar look great Staff are friendly

Miinukset: Rooms are tired looking and small

Plussat: The location in the city centre oppersite the train station i used

Miinukset: 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.

Plussat: Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.

Plussat: Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane.

Miinukset: No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got

Plussat: The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably.

Miinukset: Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.

Plussat: the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds

Miinukset: can i stop longer

Plussat: Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite.

Miinukset: The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.

Plussat: Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious.

Miinukset: Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.

Plussat: The location of the hotel

Miinukset:

Plussat: central to town centre

Miinukset:

Plussat: good location, good breakfast

Miinukset:

Plussat: Clean budget hotel centrally located. Friendly helpful staff

Plussat: The city centre location, cheap nearby parking, helpful staff, and check in was done in about 1 minute.

Miinukset: Could do with a selection of food during the day/evening, and the bar prices were very steep.

Plussat: The staff were amazing! Very helpful & efficiant.

Plussat: Good location for public transport, good price for an overnight city visit, interesting city to visit

Plussat: Staff friendly and helpful. Breakfast good choice and quality.

Miinukset: It feels basic

Plussat: Good security(ie use room card to activate lift)

Miinukset: all was fine no conplaints

Plussat: Hotelli oli uuden tuntuinen, siisti ja mukava. Sijainti hyvä rautatieaseman ja keskustan kupeessa. Aamiainen monipuolinen. Henkilökunta ystävällistä ja auttavaista.

Miinukset: Brittituristit, jotka ovat yöllä baarista tullessaan kovaäänisiä :)

Plussat:

Miinukset: Not the fault of the hotel but the noise from revellers returning from clubs outside the hotel went on until 4.30am on Monday morning 27th August. Police need to be made aware & patrol on appropriate nights.

Plussat: The service by the hotel staff

Miinukset: It was to hot in the room!!! The ventilation was really bad :(

Plussat: bathroom light and modern, mattress comfortable

Miinukset: 2 sides to hotel, road (noisey) and square (quieter), given road room, air con not working so room very hot and opening window made it v. noisey, got moved after complaining to manager

Plussat: Continental breakfast was excellent and plentiful. Hotel room was exactly as described and pictured on website.

Miinukset: nothing.

Plussat: Staff so very helpful and friendly. Our stay was most enjoyable

Miinukset: Nothing, its lovely.

Plussat: Good location

Plussat: Nice boutique hotel in the centre of the city with an SLH feel. Good car parking close by

Miinukset: Shower was very poor and needs upgrading, mattress sloped down in side so not a perfect sleep, very noisy particularly Friday night

Plussat: Staff went out of their way to help me with all the problems I encountered with the hotel.

Miinukset: Too many to detail here! See the reviews on TripAdvisor too.

Plussat: Central location

Plussat: Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants.

Miinukset: Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.

Plussat: The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.

Plussat: The room was very clean and comfortable and newly furnished, staff very helpful.

Miinukset: The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!

Plussat: Yleisesti hyvä hotelli, tilava huone. Sisustus miellyttävä.

Miinukset: Liikenteen äänet kuuluivat kadun puoleiseen huoneeseen selkeästi. Korvatulpat turvasivat unen.

Plussat: The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner.

Miinukset: The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.

Plussat: Great location

Miinukset:

Plussat: I was impressed with the Grey Street Hotel and will definitely be staying there again.

Miinukset:

Plussat: handy to town centre

Miinukset:

Plussat: Decor is chic and position is terrific

Miinukset: Breakfast service was hit and miss. No room for an armchair in the bedroom

Plussat: The location was awesome, the staff was helpful and proficiant with there knowledge. The price was awesome and generally my wife and I both enjoyed our stay

Miinukset: There was some grime in the bath room that was around the general joints of connecting parts of shower and sink area. But this did not ruin our trip

Plussat: The look and feel of the lobby and rooms. Facilities available on site, large TV in the room.

Miinukset: The noise from the pub downstairs carried up the floors as did the people coming up from the pub in the early hours. The single pillow was too flimsy and the bath sheet a bit too well worn.

Plussat: spacious comfortable room

Miinukset: some of the cooked breakfast items were cold

Plussat: The location was good and the room was very quite with no traffic noise which ensured we had a good nights sleep

Miinukset: The mouldy bag of banana skins left in a carrer bag on the shelf with the spare pillows.....!! General couldn't care less attitude of staff, hearing the manager tell off waiting staff in front of guests at breakfast.....list continues

Plussat: staff, accomodation, food all excellent, hotel was everything that was described in promotion. a fantastic break for a very affordable price.will use hotels again, possably at another dlocation.

Miinukset: no complaints.

Plussat: Location good. Staff very helpful. Lively hotel. Good breakfast. Clean and comfortable rooms.

Plussat: Excellent facilities and staff were very friendly and helpful. Like the bar area which felt like a 'local' rather than hotel bar. Food good with a variety of choice.

Miinukset: Although car park was huge it was still difficult to find parking as there were several weddings taking place and the leisure club is open to the public.

Plussat: i loved everything about my stay apart from the fact that there was a lot of noise from the room above ours and this is the only thing that would stop me staying there in the future which is a pity as i do a lot of travelling for business too and was great location

Miinukset: the room above there was a lot of fighting and arguing and did not get any quietness until 5:30 am

Plussat: All of it

Miinukset: Think service in bars could be improved

Plussat: leisure facilities

Miinukset: reception on arrival not very welcolming, too many children allowed to run around freely in the hotel with poor behaviour hopefully a one off as had a boxing competition hard on staff when children out of control some where sent out off pool, in dining area taking fruit out display taking a bite and putting it back!

Plussat: the staff and pleasant surroundings

Miinukset:

Plussat: The location is very convenient - right next to the airport. The staff were very friendly and helpful. I was ok with the hotel considering the price was reasonable.

Miinukset: The hotel looks dated, and feels dated. It was a little dirty in places, including very off-putting places like the bathroom. The shower was simply dangerous-both my wife and I nearly hit the ground trying to get out of the shower, and I managed to cut my foot on a mysterious pipe sticking out of the tub.

Plussat: My wife and I like both its location for both a nights relaxation before flying and for a city break.

Plussat: convenience to airport

Miinukset: There is no longer a courtesy bus and the paths from airport to hotel were totally uncleared of snow. We abandoned trolley in snow and then I fell trying to drag cases through deep snow in the dark. Nearby Premier Inn had clear pathways.Have used Brittannia hotel many times but not again

Plussat: Staff were excellant, plenty of parking and walking distance to the airport

Miinukset: The hotels decor is perhaps a bit tired looking and could do with an update

Plussat: location .warm.should think about a smokers shelter

Plussat: Staff were very polite and helpful. Breakfast was very good and worth the money.

Miinukset: I thought the room could have been warmer and also that the carpet looked as if it needed cleaned. This is not a complaint.

Plussat: helpful staff

Miinukset:

Plussat: Friendly, helpful staff reasonable price and reasonable rooms

Miinukset: no

Plussat: The staff was friendly and helpful

Miinukset: The main dining area had only a buffet and the bar area did not have enough seating. We ended up ordering room service but would have liked a choice from the menu in teh main dining area

Plussat: breakfasts!

Miinukset: The complete lack of hot water on our first day, the situation improved after complaining, but only on day 2!

Plussat: Good location

Miinukset: Food selection was not very inconvenience

Plussat: Great hotel, close to rail station and city centre. Clean, quiet, good food in the restaurant and helpful attentive staff. Would gladly book again.