Newcastle upon Tyne hotellia

Plussat: All the food i consumed was 5*. Staff where very nice and helpful. I will definitely be booking again and recommending to all coworkers and friends.

Plussat: Food, room, staff all excellent

Plussat: Room was very nice, very clean and good facilities

Plussat: Excellent food Breakfast and Dinner

Plussat: Good stop off point, Rooms were nice and bed comfortable.

Miinukset: Restaurant more than a chill out place to enjoy a relaxing drink and stay.

Plussat: Rooms were very comfortable, clean and well equipped. Restaurant food was delicious, staff were helpful and friendly although service was a little slow to begin with as they were extremely busy.

Miinukset: Public toilets in the bar/restaurant were not good. Restaurant prices are expensive.

Plussat: The room was spacious, the bathroom shower in excellent condition, the tub in the room a very nice touch, and most important a very comfortable bed. Dinner in the restaurant was of fine quality. The staff very friendly and overall the place is a good stop for a person on business in Newcastle or Ashington.

Plussat: Food was excellent

Miinukset: Room was very hot so could do with a fan

Plussat: Very nice little Inn and the breakfast was really good.

Plussat: The cleanliness and setup of the room itself was immaculate. The king suite was lovely with a huge big window, bathroom and amazing kitchen with fantastic cooking facilities.

Miinukset: The smell when we first entered the room was like a sour smell

Plussat: Clean & comfortable room. Spacious with fully functional kitchenette & even a reclining sofa. On site carpark with step-free access into the building was definitely appreciated with our 4 big suitcases. Staff were friendly and helpful. Breakfast (included) had a good selection and was yummy

Miinukset: Somehow didn’t manage to find napkins at breakfast but no biggie. Only sad that we stayed for just 1 night. Would definitely book again if back in Newcastle :)

Plussat: Location, staff, comfort

Miinukset: Nothing

Plussat: We liked the quality of the whole hotel, excellent staff, rooms and food. There was a very calm, serene feel to the hotel. It was in a quiet area of Newcastle but within 10 minutes walk of the city centre.

Miinukset: The Staybridge Suites were perfect for our visit to Newcastle for the Great North Run. We were impressed with the welcome from the staff, the complimentary pack to help us on our run upto the race. The room was amazing, it was an apartment wirh kitchen area,lounge ,bedroom and bathroom. The bed was exceptionally comfortable. A complimentary pasta evening was held on Saturday evening. The breakfasts were of a high quality, plenty of choice in all areas. We will definitely return to this hotel as it was in the centre of Newcastle and close to shops, the Metro and the start of the Great North Run. Brilliant hotel.

Plussat: Location is great, rooms are lush and staff can't do enough for you!!

Miinukset: Loved everything

Plussat: Brilliant place for several days stay with kids. Own kitchen was great.

Plussat: Everything, perfect in every respect.

Miinukset: Not applicable

Plussat: Room was a good size everything you needed and very clean. The view was brillant too.

Plussat: Clean, lovely apartment excellent breakfast, free use of washine machines and dryers. Great location for Newcastles quayside.

Miinukset: The lady who checked us in didnt smile throughout our visit she was polite but a smile would of made you feel more welcome

Plussat: Staff are cheerful and welcoming. My room had the facilities of a studio apartment including a lounge area and kitchenette. In addition, midweek social events provide a chance to mingle with other guests, along with free food and drinks. There is also free all day access to a coffee machine in the main lounge. The price was almost the same as a similarly located standard budget hotel.

Miinukset: Parking was an extra £8.

Plussat: Rooms very comfortable and spacious. Very good breakfast, good location near quayside and very friendly staff.

Miinukset: Nothing

Plussat: The location was great.

Miinukset: It was freezing, was told the air conditioning is set to blow out cold in the summer and hot in the winter, so the dial is just for show and doesn’t work and was handed a heater to carry upstairs, which of course does not regulate the room temperature, so either too hot or too cold. The room was small pillows were uncomfortable, paper throwaway cups, so could only have one cup of tea, no glass for water or bedside table to put it on. No draws. No mirror by a table and chair for drying your hair or putting your makeup on. For £338 for two nights without breakfast I wasn’t impressed at all.

Plussat: Room was clean and exactly what we needed for an overnight stay in Newcastle. Hotel decor is great and looks clean and tidy.

Plussat: City centre location; room was quiet.

Miinukset: Room was advertised as a Queen Room but charged an additional £15 for double occupancy! Difficult to regulate the room temperature; no bedside cabinet/table to place personal possessions and/or a mobile phone for charging; no rubbish bin provided apart from one in the bathroom.

Plussat: Location cleanliness and some of staff

Miinukset: Barman , paper cups , pillows

Plussat: Not far from the train station and close to the centre of city.

Miinukset: The rooms were a bit small but due to the age off the building I can understand. Also would like more variety at breakfast.

Plussat: Great shower

Miinukset: Was all great

Plussat: Very friendly staff. Nice and comfortable bar area.

Miinukset: The continental breakfast provided was fine but it would have been nice to have the option for a cooked breakfast or more options with the continental.

Plussat: Good location, friendly staff. Could check in earlier then normal

Miinukset: I stayed in room 109, and there is some sort of ventilator blowing from 06:00-22:00. It’s so loud that I woke up and couldn’t sleep

Plussat: Clean, walking distance to everything and night security

Miinukset: The room was very tiny

Plussat: Everything. The bed was really comfy and the hotel just exceeded my expectations. Complete value for money.

Miinukset: Couldn't have breakfast because it was full

Plussat: Cleanliness ,staff and food beautiful grounds

Plussat: The food in the library restaurant was amazing

Plussat: The facilities were excellent, all but one of the staff were exceptional. The evening meal we had was delightful. My wife tells me the shampoo and conditioner in the showers are amazing.

Miinukset: This was our 1st wedding anniversary, we were expecting quality. Upon arrival we were simply given a room keycard and had nothing explained to us, we wouldn't have know this was any different had we not walked past reception when other guests were checking in and witnessed the highly informative service they received by a different member of staff (thankfully we listened in and were brought up to speed). Sadly the same member of staff checked us out and we had no opportunity to voice our concerns regarding the room, hence this review. The bed was wide but short.... I'm not sure if it had been put back the wrong way round as the width matched the headboard, but I slept uncomfortably with my feet hanging over the end. The room whilst being full of character was let down by cobwebs hanging from the roof trusses and a constant noise from some kind of machine/fan in the area below. The breakfast was a massive disappointment, the portion size is measly and not value for money. Given the reputation of this establishment and the prices it charges for a stay we were expecting a much better experience than we received.

Plussat: An outstanding period property standing in its own grounds amazing location and scenery

Miinukset: I couldn’t fault anything

Plussat: I had contacted the hotel to check that vegan options would be available. However I was told at breakfast that there were no hot vegan options (staff had checked with the chef). I had to suggest beans, grilled tomatoes and grilled mushrooms. The previous day I ordered room service and asked for vegan options. The person I spoke to asked me what vegans can eat! Thousand of things is the answer!!! Eventually I was offered a mushroom risotto. Veganism is a fast growing market and it's very disappointing that despite prior assurances, provision was very poor as was the knowledge level of staff.

Miinukset: See above. Also when I ordered room service I ordered a large bottle of still water which did not arrive. When I checked out I mentioned this and was simply told that it hadn't appeared on the order and so hadn't been charged for it. No apology. That's poor customer service.

Plussat: Amazing setting

Miinukset: Far too expensive, rooms need serious update.

Plussat: Fridge in room with milk and water

Plussat: The convenience of being able to pop into the spa which always seemed to be quiet when we were there. The little newsletters that were daily posted under the door each morning, telling you what was on and which restaurants had different specials etc. The choice of 3 places to eat within the same hotel.

Miinukset: There didn’t seem to be a comfy bar to relax in, other than the conservatory although that could have been because we didn’t find it. Not that many places to sit around the pool at the spa but it was never busy so it wasn’t a problem.

Plussat: Wonderful hotel in an absolutely stunning location staff were so helpful friendly and professional

Miinukset: Not applicable

Miinukset: Table was awkward near the radiator so very warm and no beans on the cooked breakfast!

Plussat: Lovely property. Very relaxed and made to feel very welcome. Rooms are gorgeous! Loved the bathroom!

Miinukset: We were on the ground floor next to a wedding so was a little noisy.

Plussat: Good standard room large comfortable bed

Miinukset: Very noisy in annex constant sound of machinery maybe connected with the office in the same building meant I couldn’t sleep when I had paid extra for a good nights sleep breakfast poor value

Plussat: Comfy bed in good sized room

Plussat: Lovely clean well equipped rooms. Lashings of hot water, well stocked mini bar. Beautiful garden and surroundings. Friendly and efficient staff. Excellent prepared and presented food.

Miinukset: There is nothing to dislike about this property.

Plussat: Lovely luxurious hotel, super friendly staff and an excellent evening meal. A great experience all round and I couldn't fault it.

Plussat: Excellent location, superb building. Very clean and comfortable. Can't comment on food as we didn't have breakfast.

Miinukset: I thought it was very expensive. £198 for a single occupancy room for one night with no breakfast was outrageous. The double room was the same price - still expensive! Staying here was essential as we were attending a wedding and live 70 miles away. Possibly not enough rooms in wedding package. £18 per person to add breakfast!

Plussat: Warm welcome, beautiful room, friendly staff - nothing too much trouble. It’s a beautiful hotel with lovely food.

Miinukset: Nothing - all good.

Plussat: location was fine

Miinukset: hotel is very dark and not well lit on the interior

Plussat: Everything was perfect and in excellent condition.

Miinukset: Nothing

Plussat: I didn't stay for breakfast but the staff and service i did receive was excellent.

Miinukset: The hotel is in a great location if you fancy a jog and the character of the building is exceptional.

Plussat: The most unusual hotel I’ve ever stayed at. It could have been a bit cleaner, as for the rest all’s perfect.

Plussat: Beautiful room, but poor customer service, bar area and general staff behaviour. No confidence in booking tables / getting drinks orders correct etc.

Miinukset: Bar area very cramped with only one staff Member serving lots of people , forgot my drinks, and forgot to book me a table for my evening meal

Plussat: A lovely little boutique hotel packed with personality, only minutes walk away from Newcastle city centre. The breakfast was excellent, as was the attention to detail in the rooms.

Miinukset: This is very much a B&B. There was no fitness facility.

Plussat: Breakfast team was so much better then dinner team. helpful and on time service...

Miinukset: it was just like any other hotel Vin... room was dusty...window blinds and Lamp were full of dust... I had to use my asthma inhaler...it was that bad. we were so tired driving all day, I didn't have no power to go to reception and talk about it. service was extremely poor in restaurant. I have order apéritif cocktail before my starter,I have got my drink after my starter.I have ordered dirty martini; both were exact opposite. second was absolutely not even close to be proper dirty martini.... we have waited over 30 mis for someone to take our drink order. my wife felt so uncomfortable placing complaint. so we had to sit and wait. when I have booked the hotel, info was parking on site but didn't know it was not free... over all; not happy... food was ok. it didn't blow my mind away.

Plussat: The hotel was as we expected from a Hotel du Vin.

Miinukset: Not a reflection on the hotel but it was further out then we thought

Plussat: We travel the the UK and Europe to music venues and have a vast experience of the range of hotels, Hotel Du Vin Newcastle is the very best hotel we have stayed in, every area is excellent.

Miinukset: There is nothing i can be critical of

Plussat: The room was quirky, comfortable. The staff accommodating and friendly Food fab and a 20% discount for those taking part in GNR. Overall excellent experience.

Miinukset: £10 overnight parking fee.

Plussat: All great except the parking.

Miinukset: Parking on site is a real issue. The car park is much too small and it is easy to get trapped by other vehicles. They also can park 4 vehicles in their entrance. As they take the car keys and charge £10 per night, we would avoid this hotel in future due to the loss of flexibility.

Plussat: Gorgeous boutique hotel, rooms were absolutely stunning! Very clean top of the range hotel

Plussat: Interesting and different room layout with bathroom in a separate level with open view to bed. Very nice breakfast.

Miinukset: Quite hard bed. I missed a workout room.

Plussat: The garden

Miinukset: No bathrobes for tehe shared bathroom

Plussat: Wonderful place, excellent gardens, staff very friendly and accommodating, room spotless, breakfast fab! Highly recommend

Miinukset: Nothing

Plussat: Kaunis vanha talo, jolla historiaa. Ympärillä hyvin hoidettu puutarha. Rauhallinen. Huone näppärän kokoinen ja muutenkin vastasi tarpeita. Continental-aamiainen monipuolinen. Lähistöllä pari mukavaa ravintolaa.

Miinukset: Ympäröivä kylä ei kovin kävelijäystävällinen; kaikki keskittyi vilkkaan autotien varteen.

Plussat: Great price, lovely house and gardens. Continental breakfast was very good, although coffee could be better. That’s a minor quibble, though - enjoyed my stay

Miinukset: BBC channels not available on the TV for some reason

Plussat: Very old style heritage and gardens

Miinukset: Nothing

Plussat: Lovely quirky place, excellent facilities and loved the decor in the rooms & throughout, staff so accommodating. Will stay again. Thank you

Plussat: The location ambiance and setting of the property was ideal in terms of providing us with a location which exceeded our expectations. The room, its bathroom, and the bedroom furnishing were superb and contributed to the overall luxurious impression that the property presented. The staff was professional, efficient and friendly and contributed to making us feel as if we were at a home in stead of lodgings. Also included was a full continental breakfast with all the trimmings; to include hot croissants.

Plussat: Everything perfect as always

Miinukset: Liked everything

Plussat: The location was perfect for my needs. It is a lovely base to explore the area. The staff were really good always around but not in your way. There is a really good Chinese restaurant within a 10 minute walk and an Italian. Public transport links are very good.

Miinukset: I thought that there would be an en-suite bathroom and think that the room info was a bit ambiguous. however there are lots of really clean modern bathrooms.

Plussat: Lovely old house. The room we stayed was huge as was the ensuite. Totally unexpected.

Plussat: Lovely Large room, quiet surroundings, comfortable beds, great ensuite bathroom and super breakfast. The breakfast selection was very nice.

Plussat: Decor was nice

Miinukset: We booked a room for our wedding night and it was a very underwhelming. We asked for a bottle of prosecco for the room which we didn't get. We also asked to pay in advance as we didn't want deal with that on our wedding night but they didn't communicate very well and we had to prove to them that we had indeed paid. Decor was nice but for us the staff could of been a bit more helpful and friendly. We also found a toenail on the bathroom floor which put us off wanting to use the shower

Plussat: The rooms are amazing and not like other reviews we didn't mind the walk between rooms and lounge. The colt course is one of the best I've played. The staff are great from the golf staff to the bar staff to the groundsmen. Everything was fantastic and hopefully we will be back.

Miinukset: The only thing maybe the breakfast choice not too clear but it was lovely.

Plussat: The enormous bedroom/ sitting room room was luxurious.the standalone bath and heated floor tiles was amazing.

Miinukset: The toiletries were a bit mean for two people.

Plussat: Beautiful setting and great accommodation.

Plussat: The setting is excellent, and the rooms are spacious.

Miinukset: Limited range of channels on the television.

Plussat: How big the room was for the price which included breakfast. Extremely comfortable beds. Bar terrace. Easy check in and departure.

Plussat: Luxurious rooms in a beautiful settings

Miinukset: Nothing

Plussat: Bedrooms excellent. Golf course excellent.

Miinukset: Lack of a separate dining room in the clubhouse for those eating dinner a la carte - the No 19 restaurant is in the bar area. The distance and road gradient from the courtyard bedrooms to the Clubhouse / dining. Not ideal for ladies in high heels.

Plussat: Nice situation in middle of golf course, quiet, well kept grounds

Miinukset: Restaurant ok, but a bit disappointing

Miinukset: £92 for breakfast which I believed was included, both the hotel and get a room blamed each other and left the customer in the dark. We avoided breakfast in the hotel and the hotel still tried to charge for it Suite had a standard double bed rather than a king or queen Hotel Bar tries to move guests around in Bar once settled at a table claiming tables not marked as reserved were reserved Generally a bad experience

Plussat: The room itself was nice

Miinukset: I had prepaid on booking.com but a member of staff at reception charged me again. This hotel was already rather pricey for one night , and so being charged twice was quite inconvenient. The price itself was also too high, it was a niceness hotel however I am struggling to see what justifies the exceedingly higher price.

Plussat: All great and wonderful staff

Miinukset: Perfect

Plussat: The view

Miinukset: The room was dusty hairs in bath and very noisy on the morning

Plussat: Friendly staff, comfy bed, hot water

Miinukset: Decor was a bit too dark, made it feel a bit dingy

Plussat: Very friendly atmosphere generated by staff

Miinukset: Nothing

Plussat: The standard quality and food outstanding

Miinukset: Expensive drinks and food to be fair £8 for a prosecco is bit excessive

Plussat: Perfect all round. Very friendly staff, great food and drinks. Breakfast was great value for money. Staying here made my weekend even better

Miinukset: Nothing

Plussat: Very comfortable bed and pillows. Was upgraded to a suite without even asking and the room was enormous and quiet. Staff in the bistro at breakfast very friendly. Yoghurt and homemade granola and compote were delicious. Room service food was excellent too. Recommend it.

Miinukset: Understand not using small plastics etc but they should add in similar to what they have for shampo and hand soap and have wall dispensers. No free water which is a shame. Service in spa was good and my therapist very friendly but the chairs for pedicure very uncomfortable as had to keep holding your leg up in position. Not very relaxing for a luxury pedicure.

Plussat: Being able to look out over The Tyne

Miinukset: The pillows

Plussat: Reception staff on arrival were fab, really friendly and helpful, and again in departure. Room was fine, average in terms of facilities for the price

Miinukset: Whilst it was a busy weekend in Newcastle, to be told at 7pm there was no room for us to eat in their restaurant was very disappointing. Barely an apology, just ‘we’ve taken walks in so can’t help until 21.30, could have been handled differently. Bar service also very slow despite only 8 people in the bar and 4 staff members

Plussat: The staff were very friendly and welcoming. The food was lovely. The bathroom was so small it was impossible to shower, I am a size 14 and would need to diet significantly to be able to use the bathroom.

Miinukset: The bathroom was impossibly small

Plussat: breakfast was spot on ,location was a bit off the beaten track and their was a hen party playing loud music most of the night in the chalets behind but it was still a lovely place.

Miinukset: Bathroom door. Not a proper sort and no lock. Hallway lights on all night, shining under the door.

Plussat: Staff were incredibly helpful and even took us down in their car to the wedding when the taxi was going to be half an hour.

Miinukset: N/A

Plussat: Really nice inside the and well laid out. Staff are amazing really friendly and the food was as good as any top restaurant I’ve been too. 10/10

Miinukset: Nothing to say all good.

Plussat: The restaurant area

Miinukset: Poor room Poor bed... Two singles pushed together Very small In need of redecorating

Plussat: Fantastic service ! Very friendly and helpful at reception. Excellent value for money. Will definitely recommend this hotel. Thanks for a lovely stay !

Plussat: Set in a very rural position this is a very comfortable and welcoming hotel. We dined in the restaurant and the food was lovely and service was very quick. Breakfast was included in the deal and was excellent. We would recommend it fir those who like the peace an quiet of the countryside and there are places to go for a walk including woods.

Miinukset: Nothing it was great

Plussat: The staff were very friendly, the breakfast was 10/10 ... one of the most comfy beds I’ve ever slept in

Plussat: Loved the coach house the staff were very friendly and the food was delicious would definitely come again

Plussat: Very well located with excellent rooms and very helpful staff.

Plussat: The apartment we stayed in was exceptional value for money large clean well equipped couldn't praise it more. All the staff we encountered were friendly and couldn't do enough for you. Well done guys and gals your a credit to the team.

Miinukset: It was slightly too warm in our room

Plussat: amazing location and value for money! spotlessly clean and comfortable

Miinukset: nothing, everything was amazing

Plussat: The room was spectacularly good value for money, I didn't think the room would live up to the pictures but it did that and then some!

Miinukset: We happened to be in a basement level room so there wasn't a huge amount of natural light, but that's being seriously picky and I think we were in the only room at this level.

Plussat: Clean, spacious and modern

Miinukset: Nothing in particular

Plussat: Friendly staff. Easy check in and out. Rooms very clean and roomy. Excellent location.

Miinukset: N/a

Miinukset: Carpet in basement was a little uneven and you could feel th floor underneath.

Plussat: Lovely spaces with all the comfort you’d expect. Great condition internally and externally and the staff were very helpful

Plussat: Friendly and helpful reception staff

Plussat: The rooms were great! Very clean, good standard, nice decor, a lot bigger than expected too. We stayed on ground 0 so we had a nice old Victorian range cooker as decor with beamed ceilings.

Miinukset: Although it had just been a very hot weekend (August bank hol) the penthouse room was ridiculously hot where my friend was staying. I thought our room would’ve stayed cool as we were in the basement but I woke up at 1:30am with it being quite hot in the room. They did provide us with fans but as times are changing and hot weather becoming more frequent in the UK they may want to think about investing in some air con machines. Maybe even free standing ones so they can be used only when guests require! This was the only thing that let the stay down.

Plussat: Got an upgrade and the rooms were high modern quality. Very clean also.

Miinukset: The building work outside started quite early and were quite loud

Plussat: It was all a excellent experience

Miinukset: I think the cost was high I know it's the Great north run but

Plussat: Very good exprience

Miinukset: nothing

Plussat: Loved the waffle machine at breakfast! Very clean and comfortable hotel in a brilliant location for the train station.

Plussat: The location was awesome, the staff was helpful and proficiant with there knowledge. The price was awesome and generally my wife and I both enjoyed our stay

Miinukset: There was some grime in the bath room that was around the general joints of connecting parts of shower and sink area. But this did not ruin our trip

Plussat: Great central location, modern rooms, fantastic value

Miinukset: Nothing

Plussat: Excellent breakfast.

Miinukset: Bed was too hard

Plussat: For this price range the best hotel we ever stayed in. Great location, modern, comfy with wonderful staff

Plussat: Central location was excellent

Miinukset: Nothing

Miinukset: Late advice that the Dining Area was under refurbishment and that Breakfast was in a temporary area. Unfortunately in this area it was difficult to finde seating.

Miinukset: Kolmannen matkustajan sänky pelaamatta, patjalla punaviini jälkiä. Vaihdettiin vastaanottovirkailijan toimesta. Pyyhkeitä vain kahdelle varattu. Korjattiin pyynnöstä.

Plussat: Twin room with queen sized beds super shower

Miinukset: No faults found

Plussat: Everything clean.Beds comfy, lovely white fluffy towels. Plenty of choice at breakfast.

Miinukset: Could have had another chair in the room. Twin room but only one chair.

Plussat: Hyvä sijainti ja erittäin ystävällinen ja avulias henkilökunta.

Miinukset: Huone oli kolmelle hiukan ahdas ja aamiainen olisi saanut olla monipuolisempi

Plussat: Great location, lovely staff.

Miinukset: The price of the room.

Miinukset: The bed seemed to be quite small for a double

Plussat: Location

Miinukset: Breakfast was very poor choice no fried egg mushrooms or tomatoes the scramble egg was tasteless it seemed like powdered egg

Plussat: Comfy bed

Plussat: I appreciated the extra efforts made for the people taking part in the great North run i.e race pack and extra buffet afterwards.

Miinukset: The bed! Far too hard.

Plussat: Breakfast OK, busy plenty of choice on offer. rooms as you would expect, fine

Miinukset: quite expensive

Plussat: The fruit salad at breakfast was excellent, together with the choice of cooked breakfast. The Irish waiter was so pleasant and helpful as my husband needs a gluten free diet.

Miinukset: I can't think of anything.

Plussat: Spotless,staff were lovely,bedroom was lovely, so clean,the whole of the hotel was spotless,would highly recommend,just booked again...

Miinukset: Only thing was the lights in room are not very bright for us woman doing our makeup,apart from that the is nothing you could complain about.

Plussat: Clean budget hotel centrally located. Friendly helpful staff

Plussat: Good location, just outside the main hustle and bustle of city centre. Great choice of breakfast available and included in price, as well as price being really good value for money.

Miinukset: No shampoo or condition in room and hairdryer didn't work.

Plussat: Staff were great

Miinukset: Decor was a bit shabby and room with 2 kids was a bit cramped

Plussat: Very relaxed atmosphere. Perfect location as I was in Newcastle for The Great North Run so very convenient for the station and the start of the run

Plussat: had good choice of english and continental /gym facilites room service if required/seating spread out

Plussat: Great hotel, close to rail station and city centre. Clean, quiet, good food in the restaurant and helpful attentive staff. Would gladly book again.

Plussat: Near to the waterfront, walking distance to the bridges. Hotel was lovely, the staff helped us dry out our coats as it was pouring with rain! Found a Lovely craft and local art gallery the morning after and a good breakfast nearby.

Miinukset: avoid football match days. Intimidating atmosphere out and about. The we would recommend avoiding match day as the area was overwhelmed with post match revellers. Found a nice dinner but it wasn't great walking around the area on that occasion.

Plussat: Big twin beds - extra comfy

Miinukset: Could do with a fan in the bathroom

Plussat: Location, relaxed and friendly atmosphere and friendly, helpful staff.

Plussat: Very friendly staff who spoke to you in a very natural way, not like they were just going through the motions. It is nice to see people trying to engage with customers and have a bit of a laugh doing it.

Miinukset: Nothing - the hotel was great

Plussat: We had little expectation of what to see and we’re pleasantly surprised at all aspects of the hotel. The room was a great size, with fittings & fixtures that were of great quality. Everything was clean and well presented. The staff went out of their way to be of assistance.

Plussat: Really friendly staff who gave great personal service

Miinukset: Nothing

Plussat: The staff were very friendly and extremely helpful

Miinukset: Our keycards failed on 3 occasions during our 24 hour stay. The phone in the room didn’t work. The WiFi code wasn’t available in the room and had to be obtained after check in from reception.

Plussat: Very friendly and helpful. We came for the Great North Run and we impressed with the large table of water, bananas and Mars Bars. Not come across other hotels that do this and we’ve stayed in a few for the Great North Run over the years. It was a lovely touch. Breakfast fabulous.

Plussat: Proximity to the airport

Miinukset: Marking can be difficult later on an evening.

Plussat: The evening meal, in the bar, was lovely.

Miinukset: Nothing

Plussat: Beds very comfy

Miinukset: Ongoing work being carried out at hotel

Plussat: The bed perfect. The room clean and comfortable. Iron and board in room. Delicious complimentary cookies. Staff very helpful and friendly.

Miinukset: Not enough milk for tea and coffee. Receiving a text from booking.com at 1am asking if I was happy with hotel, which some me. The lift making a dingdong noise every time people got on or off it, we were close to lift, the movement of the lift was no problem, couldn't hear that.

Plussat: Very comfortable, clean and staff welcoming and efficient. Also extra care taken for Great North Run participants including snacks, safety pins etc. All greatly appreciated!

Miinukset: Nothing!

Plussat: Very comfortable bed and room nice size and very clean. Metro just next to hotel so very handy for transportation into city centre only took about 20mins. Also airport next door and also has parking onsite cost £8.50 per night. Would use again and very good for running great north run.

Miinukset: Food was good but thought expensive for what it was. Also service a wee bit slow. Would also book table for dinner as can get busy and become hard to find a table neither in restaurant or bar area.

Plussat: Room was spacious, tastefully decorated, and very clean. Bed was very comfortable, as were the pillows etc.

Miinukset: Shower seemed to not be working properly. Or, if it was, shower was not very good. Spat water out like someone dribbling on you.

Plussat: I could not fault anything

Miinukset: Nothing

Plussat: 3 minutes walk from the airport

Plussat: It was just a 3 minute walk to the airport! The staff were very friendly. Our room was large and clean and the bed was so soft. The bathroom is great with a rain can shower over top. You even get a refrigerator. The gym was nice too and empty on a Sunday.

Miinukset: I wish there was an outlet on both sides of the bed.

Plussat: Perfect location.

Miinukset: The staffs in front desk are a little bit passionless.

Plussat: Excellent for the early leaving to the airport .