Newcastle upon Tyne hotellit lähellä Cathedral Church of St Nicholas

Plussat: Room was clean and exactly what we needed for an overnight stay in Newcastle. Hotel decor is great and looks clean and tidy.

Plussat: Modern hotel close to local restaurants/bars. Quick walk to shopping area or down to the river. Good room and a nice bar area.

Miinukset: Can't really fault anything. It would be nice to have a cooked breakfast buffet, but not a big problem.

Plussat: Friendly.. check in ..staff helpful great location

Plussat: Comfortable, modern rooms that were well-equipped. Good central location, comfortable bar area.

Miinukset: Choice of foods at breakfast a little limited. Coffee from the machines was very strong and not pleasant.

Plussat: Clean, walking distance to everything and night security

Miinukset: The room was very tiny

Plussat: Great location but I felt the room was a little basic for the price

Plussat: The location is perfect , central to everything, in fact you don’t even need to leave high bridge street for food and drinks. The staff are excellent and on hand to help. The rooms have everything you need

Miinukset: Nothing but would suggest the bar at the weekend has a drink special , like 2 different ones

Plussat: The staff were exceedingly friendly and helpful. The close location to the theatre was great. I liked the decoration and colours. It was close to eating places and shops too. Buffet breakfast was varied and acceptable. Shower was great.

Miinukset: Beds were a bit soft.

Plussat: We didn't have it

Miinukset: Nothing There was nothing to fault

Plussat: Great staff who were always friendly and happy to help, cannot fault them at all. Lots of communal space both indoors and outside with beautiful comfy chairs and a well stock bar! The rooms are compact but the bed is so nice I didn't want to leave. Lovely big shower area too Very close to some great restaurants and bars

Miinukset: It's in the heart of the city, which is great if you're into the nightlife here, not so good if you like to be in bed by 11pm. The music was so loud from other guests and outside bars, we didn't get any peace and quiet until 5am! Would've liked to see triple glazing, again you can hear everything happening in the streets below. Very noisy neighbours, but you can't select who you get put next to sadly

Plussat: Was too late for me to get it.

Miinukset: Bathroom could have been cleaner.

Miinukset: Made to feel welcome , lovely room

Plussat: The Hotel was modern and clean, We had issues with our room on Friday evening and allowed to move rooms on Saturday afternoon. Also due to the problems we had with our rooms they didn't charge us for the 4 drinks we had paid for at the hotel bar.

Miinukset: At check in 5pm Friday evening after a long drive, 1 member of staff was checking people in and dealing with 1 person before me, she asked a 2nd reception colleague walking passed to assist with something and she said she couldn't. The 1st receptionist behind the counter then led the man before me away somewhere to show him something I presume. The 2nd receptionist then returned, ignored myself and several other people now at check in and walked into the office behind, we all then had to wait for receptionist 1 to return to the desk. The 2nd receptionist then served me a drink at the bar later that evening …….. just like a Travelodge !! On the rooms Friday, Fridge was locked after having charged card on room, Toilet flush was faulty and the seal on the shower door was wrong so. Couldn't move rooms Friday night. All night long there was a loud sound of running water behind the bathroom wall and the smoke alarm was flashing. Couldn't be moved until people move out on Saturday, which was dealt with by the hotel and experienced the same problem with the fridge again but never bothered this time just waited to leave.

Plussat: The shower was amazing, the beds were comfy, loved the mirror that you could pull towards you in the bathrooms, the fact we got robes and slippers to wear. The pool, steam room, and jacuzzi were amazing! All the staff were lovely and really helpful. The hotel was very easy to find and only a short walk to the centre and the station.

Plussat: Check in staff were helpful - bed comfortable - decor good

Miinukset: Toilet didn’t work - continuous flushing - hairdryer didn’t work - raised with housekeeping - the hotel was very rowdy / noisy - domestic disturbance in room next door - screaming / shouting - banging against walls - called reception and duty manager / security checked - just not what i’m Used to with crown plaza brand - expensive disappointment. We had visited Newcastle for first anniversary - out a note on booking - no reference to it by staff / hotel

Plussat: Room was nice and location excellent

Miinukset: Tv sound was so low on the tv on the night you weren’t able to hear it. I can understand not to disturb other guests but it was so low we weren’t able to hear the tv. We already had to call reception as the tv wasn’t working on some channels. Didn’t want to call again to sort out the volume as we just wanted to relax

Plussat: Not much.

Miinukset: Overcooked eggs, poor croissant and coffee. Typical chain hotel restaurant brakfast - underwhelming as usual

Plussat: Very friendly welcome from staff, extremely comfortable and in good location.

Miinukset: Nothing.

Plussat: Dinner Cocktail lounge

Miinukset: Leisure centre Swimming pool murky Gen feel of unclean feel

Plussat: Everything

Miinukset: Everything about the hotel was fantastic.

Plussat: I loved it all

Plussat: I spent little time in the hotel but from what i seen it was clean, friendly & the beds were very comfortable. Late check out option is an added bonus.

Miinukset: There was no straws in the whole building.

Plussat: Brilliant location,across the road from station, in the heart of the city.

Plussat: Location Plenty of seating at breakfast Good breakfast choice

Miinukset: Bed and pillows a little bit hard!

Plussat: Was clean and comfortable, plus great location

Miinukset: Iron leaked and water droplets v hot. Pillows uncomfortable. No staff checks on customers at breakfast.

Plussat: The location was awesome, the staff was helpful and proficiant with there knowledge. The price was awesome and generally my wife and I both enjoyed our stay

Miinukset: There was some grime in the bath room that was around the general joints of connecting parts of shower and sink area. But this did not ruin our trip

Plussat: Allowed early entry to room. Close proximity to the station.

Miinukset: Marks on the chair in bedroom.

Plussat: great location, lovely big rooms, very comfortable bed

Miinukset: breakfast v average.

Plussat: A party broke out in the room next door to us at 8.30pm. I spoke to the reception staff and they had us moved to another floor immediately.

Miinukset: Would have liked electrical sockets next to the bed to charge phone next to me overnight.

Plussat: Central location.

Miinukset: Parking was a problem, no pull up areas outside and checkin was on the second floor so not easy if driving with luggage.

Plussat: Very noisy on a Saturday night but given location that’s not a surprise. Good centrally located basic hotel.

Miinukset: Kolmannen matkustajan sänky pelaamatta, patjalla punaviini jälkiä. Vaihdettiin vastaanottovirkailijan toimesta. Pyyhkeitä vain kahdelle varattu. Korjattiin pyynnöstä.

Plussat: Palveluhenkilökunta oli erittäin avuliaita ! Aamiainen oli hyvää! Joulu yllätykset olivat huomaavaisia:)

Plussat: Breakfast was excellent. Room was lovely - really big. Perfect location and excellent value for money.

Plussat: The ambiance of the Hotel was excellent, staff friendly and efficient, plenty of storage in bedrooms.

Miinukset: The bedroom had some peeling paper and paintwork needed touched up, chip in bath enamel.

Plussat: Isot, mukavat sängyt. Ystävällinen henkilökunta ja viihtyisät huoneet. Hyvä sijainti.

Plussat: Overall Setting, security for vehicles, Central location & very friendly staff.

Plussat: Restaurant bar and location and staff

Miinukset: Nothing really

Plussat: Location was great, the whole atmosphere was one of luxury. Highly recommended

Miinukset: Nothing

Plussat: Location for me was key , nice quality hotel to test my wife for an enjoyable weekend in Newcastle

Miinukset: Staff friendly, doorman mark very helpful

Plussat: A stylishly designed hotel in a good location but unfortunately that’s where the positives end.

Miinukset: Staff were abrupt and unhelpful at both reception and concierge. The answer to any questions we had at reception were, without exception, “you need to ask” another department. While I acknowledge there could be someone else we could ask, surely at a hotel which projects such a high-end image (with prices to boot), it wouldn’t be out of the realms of possibility for reception staff to pick up the phone and help their guests? The valet parking is a nice touch but the gentleman who seemed to be running the operation was, for some reason, quite unpleasant. On asking whether we could leave our car for a few hours at check-out, the keys were quite literally thrust into our faces with a simple “12 o’clock” response. Again, we don’t expect the earth but at a hotel aiming itself at a certain market, it’s very odd that staff feel they can be rude to guests. Wifi in the room was dreadful and constantly showed as having little or no connection. We also enjoyed a lukewarm shower on a cold October morning as, for some reason, the water temperature doesn’t seem to rise above tepid. The cosy Maven restaurant is a nice place to sit with a cup of tea in a morning but save your cash to avoid the poor quality English breakfast. Perhaps they could raise the quality of ingredients by not offering a buffet for the hot food? All in all, this hotel has the potential to be a very special place to stay but is let down by the poor approach of frontline staff and small details like wifi and water temperature. For the same money we’d recommend staying elsewhere in the city.

Plussat: Staff were great, room was perfect

Plussat: Receptionist was very helpfull

Miinukset: Everything was perfect,

Plussat: Location was next to Quayside with excellent views

Miinukset: I liked everything

Plussat: The staff were great and the location fabulous and the bed was extremely comfortable.

Miinukset: The room decor was not the best ... a little dated and some of the wallpaper looking as if it could come away from the wall. I was a little disappointed...