Newcastle upon Tyne hotellit lähellä Discovery Museum

Plussat: Room was clean and exactly what we needed for an overnight stay in Newcastle. Hotel decor is great and looks clean and tidy.

Plussat: Extremely chic, location is perfect. For the price I’m paying expected more, but everything was just so perfect

Miinukset: I really liked it

Plussat: Clean, walking distance to everything and night security

Miinukset: The room was very tiny

Plussat: Lovely hotel, receptionist Was very friendly and informative, wonderful decor, rooms small but did the job. Great location.

Miinukset: came back to the hotel and decided to have a drink at the bar before heading up to bed. Ordered two cocktails at £8.50 a piece and the bar staff explained that he wasn’t too sure how to make the cocktails so for us to take a seat and he’d bring them over to us. We didn’t mind this, everyone has to learn, but when they arrived they were not how they should be at all. I ordered a passionfruit martini and this was simply vodka and syrup mixed, no garnish and no side of Prosecco. A different member if staff came on to the bar so we ordered more drinks and again when they came, no garnish as advertised. Didn’t say anything to the staff as didn’t want to make a fuss. They were drinkable but just of a low standard for the price we paid for them

Plussat: Very central 2 minute walk from Monument station

Miinukset: Location and comfort

Plussat: It has a very modern feel, clean and helpful staff The room was a bit smaller than others but there is plenty of space downstairs in the bar / lounge area if you need it

Plussat: The location of this property is 5*. Literally walk around the corner and your in the middle of the Newcastle town. The staff were extremely friendly and let us leave our suitcase at the desk until we had to fly even though we had checked out!

Miinukset: I booked a king size room, which when on arrival was to single beds pushed together! Not many channels on the tv. No fridge to put milk in if we wanted a cuppa in the morning. Not enough hanging space (had to live out of the suitcase) as could only hang 3 items up!

Plussat: Attractive position on the quayside very close to restaurants and the Sage. Was upgraded to superior room at no extra cost. Staff courteous & helpful. Breakfast was of a high standard

Miinukset: Nothing really

Miinukset: £92 for breakfast which I believed was included, both the hotel and get a room blamed each other and left the customer in the dark. We avoided breakfast in the hotel and the hotel still tried to charge for it Suite had a standard double bed rather than a king or queen Hotel Bar tries to move guests around in Bar once settled at a table claiming tables not marked as reserved were reserved Generally a bad experience

Plussat: I booked a room for my son and his new wife for the night they got married , I sent a message to the hotel beforehand to tell them they were newlyweds and if possible to give them a little bit of special treatment. They gave them a fabulous room overlooking the river and bridges . They scattered petals on the bed and left them a bottle of chilled bubbly ! Absolutely amazing hospitality. They were thrilled with their surprise. They thoroughly enjoyed their stay there and the delicious breakfast next morning . So Thank you so much Malmaison Newcastle for this lovely gesture .

Miinukset: Nothing

Plussat: Great location, nice hotel comfortable beds.

Miinukset: I took a better room which had more room space not the view o we expecting over the river.

Plussat: Staff were amazing the manager was fantastic we would definitely recommend this hotel

Miinukset: Nothing at all,everything was fantastic

Plussat: An amazing experience

Miinukset: All good nothing to complain about

Plussat: Great location

Miinukset: Cramped dining

Plussat: Hyvä sijainti ja erittäin ystävällinen ja avulias henkilökunta.

Miinukset: Huone oli kolmelle hiukan ahdas ja aamiainen olisi saanut olla monipuolisempi

Plussat: Breakfast was very good and so was the choice. Bar and reception were an efficient team.

Miinukset: No complaints.

Plussat: Ease of getting in and out of the city, excellent location for us.

Miinukset: The bed could have been bigger. Saying this though it was comfortable enough....................

Plussat: Clean budget hotel centrally located. Friendly helpful staff

Plussat: All good, friendly staff, great central location

Plussat: Marc on reception was very helpful

Plussat: Hotel tired in comparison with Holiday Inn Express I have previously stated in (Bristol). Dining room good; breakfasts ok- no reception for tv - hotel staff knew and did not mention on check in; when I reported it they said it didn’t work in many if the rooms! The following day the gentleman in charge remedied it by replacing the TV. It was unacceptable that they withheld the information until I reported it!

Miinukset: I have just commented in that - but it was a little shabby and not up to the standard I expect from the Holiday Inn group / I was disappointed

Plussat: Clean Tidy basic

Miinukset: Air conditioning difficult to control.

Plussat: Clean

Plussat: The hotel room has a simple stylish design providing everything you need for a very comfortable stay. The staff are friendly polite & very helpful. I travel a lot & this is an excellent hotel!

Plussat: This was my 3rd stay here everytime it's been lovely. Staff friendly breakfast very good. Hotel very clean. Will be staying again.

Plussat: Staff were very helpful. Rooms clean and functional.

Miinukset: Nothing.

Plussat: Plenty of space

Miinukset: Toilet didn’t flush properly. No bath. Breakfast was average.

Plussat: A good place for a night or two when all you need is a bed. OK size room, central location and cheaper than the branded hotels. I would use again.

Plussat: Comfy beds, nice bar and friendly staff.

Miinukset: Room was a bit cold

Plussat: Nick the bar man was an absolute crease. Poor lad needs a raise.

Plussat: Great hotel we will definitely be staying again

Miinukset: Can’t fault anything

Plussat: Breakfast

Miinukset: /

Plussat: Welcoming, comfortable, excellent breakfast with very pleasant staff.

Miinukset: No hair dryer in room, not easy to keep temperature of room even.

Plussat: Room great size and had everything needed

Plussat: The hotel could do with a bit of modernization, at the top floor room you can hear water pressure when somebody is having a shower or using it. Breakfast staff and location 10/10

Plussat: We have stayed here before and we like the hotel as a rule and find the facilities, cleanliness, staff and location to be excellent but not this time sadly

Miinukset: It was bloody freezing - on a day when the temperatures were very low we arrived in the early afternoon and the room was freezing and the bathroom as ice box! We went out and left the heating on to warm the room up for our return. We came back and despite leaving a card in the slot the heating hadn’t worked. We contacted reception and the stand in General Manager came up to confirm we had put the heating on correctly - we waited for over 3 hours as we didn’t want to go out on the evening but despite him visiting the room 3 times and bringing a tiny heater the room was still terribly cold and the bathroom like a fridge. We went into the hallway and it was very warm. We went into the lift and another gent said he had the same problem and his room was freezing too. The General Manager said he wasn’t surprised the other gent had the sand problem as he was on the same side of the hotel as us?!!? He said he had no idea why our heating system would not produce warm air. We had been in the room 4 hours and it was no warmer. We went to reception and complained and said we were going to take a taxi and go to a nearby restaurant despite having already eaten. The GM said it was a mystery and that when we checked out tomorrow someone would meet us to speak in this regard. We weren’t offered a room change or anything other than a tiny heater. We went back a couple of hours later after getting warmed through and after several coffees and the room was like a furnace - we switched off the fire and got into bed but within an hour the room was freezing again and we woke and had to reset the heater. Then get up and switch it off. I had 4 hours of uncomfortable sleep and was shattered and unable to go back off to sleep. You can imagine our disappointment the following day when we went to check out and they said “you’re good to go” and nobody knew anything and despite the empty promises there were no management to meet us.

Plussat: Great value, friendly staff, great breakfast.

Miinukset: No complaints at all.

Plussat: The size of the bed was great and some of the facilities such as tea & coffee and having an iron was great

Miinukset: The room was overlooking a wall with small windows so no views. The room was a little small and felt dark. Bathroom needs updating still had a shower curtain which is not ideal

Plussat: Reception bar and breakfast area pleasant. Free car parking.

Miinukset: The room , the check in, no house keeping.

Plussat: Lovely room

Miinukset: Better pillows