Newcastle upon Tyne hotellit lähellä St Mary's Cathedral

Plussat: Room was clean and exactly what we needed for an overnight stay in Newcastle. Hotel decor is great and looks clean and tidy.

Plussat: Clean, walking distance to everything and night security

Miinukset: The room was very tiny

Plussat: Clean budget hotel centrally located. Friendly helpful staff

Plussat: The city centre location, cheap nearby parking, helpful staff, and check in was done in about 1 minute.

Miinukset: Could do with a selection of food during the day/evening, and the bar prices were very steep.

Plussat: The staff were amazing! Very helpful & efficiant.

Plussat: Good location for public transport, good price for an overnight city visit, interesting city to visit

Plussat: Staff friendly and helpful. Breakfast good choice and quality.

Miinukset: It feels basic

Plussat: Good security(ie use room card to activate lift)

Miinukset: all was fine no conplaints

Plussat: Hotelli oli uuden tuntuinen, siisti ja mukava. Sijainti hyvä rautatieaseman ja keskustan kupeessa. Aamiainen monipuolinen. Henkilökunta ystävällistä ja auttavaista.

Miinukset: Brittituristit, jotka ovat yöllä baarista tullessaan kovaäänisiä :)

Miinukset: Not the fault of the hotel but the noise from revellers returning from clubs outside the hotel went on until 4.30am on Monday morning 27th August. Police need to be made aware & patrol on appropriate nights.

Plussat: The service by the hotel staff

Miinukset: It was to hot in the room!!! The ventilation was really bad :(

Plussat: bathroom light and modern, mattress comfortable

Miinukset: 2 sides to hotel, road (noisey) and square (quieter), given road room, air con not working so room very hot and opening window made it v. noisey, got moved after complaining to manager

Plussat: Continental breakfast was excellent and plentiful. Hotel room was exactly as described and pictured on website.

Miinukset: nothing.

Plussat: Staff so very helpful and friendly. Our stay was most enjoyable

Miinukset: Nothing, its lovely.

Miinukset: £92 for breakfast which I believed was included, both the hotel and get a room blamed each other and left the customer in the dark. We avoided breakfast in the hotel and the hotel still tried to charge for it Suite had a standard double bed rather than a king or queen Hotel Bar tries to move guests around in Bar once settled at a table claiming tables not marked as reserved were reserved Generally a bad experience

Plussat: Parking of Car for the last night was paid for by Hotel.

Miinukset: Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!

Plussat: The ambiance of the hotel, very peaceful and relaxing.

Miinukset: A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.

Plussat: Its excellent location,good breakfast,helpful staff

Miinukset: The decor was purple, grey and black - altogether too gloomy

Plussat: I really liked the comfort of the rooms.

Miinukset: To be honest I had no problem with the hotel as such.

Plussat: large room, comfortable bed.

Miinukset: parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.

Plussat: Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.

Plussat: Excellent facilities and service. Fantastic breakfast!

Miinukset: None

Plussat: Bar and Bistro staff very good service indeed. Nothing was too much trouble

Miinukset: Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.

Plussat: Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate.

Miinukset: We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.

Plussat: Staff were excellent

Miinukset: Hotel rooms were too hot

Plussat: Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.

Plussat: its location and the high standard of the hotel.

Miinukset: I would have liked to check in an hour earlier.

Plussat: Location was just what I wanted

Miinukset: Meeting friends and enjoying a very nice meal in Chinatown The Dragon House

Plussat: It's proximity to the city, you couldn't get closer to the shopping and sights if you tried!

Miinukset: The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!

Plussat: We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great.

Miinukset: we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,

Plussat: friendly staff

Plussat: Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain

Plussat: Friendly staff and easy parking

Plussat: Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice

Miinukset: Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.

Plussat: Location.

Miinukset: Expensive.

Plussat: Locallity to city centre , right size room and amenaties were on hand.Evening meal was good value

Plussat: Hardly anything, the hotel was 'tired' and in need of major refurbishment on the website I was led to believe this was a 4* establishment, from my experience it was only 2*

Miinukset: See above

Plussat: It was handy to newcastle where we were visiting for the evening

Plussat: The Imperial was easy to get with clear instructions on the booking confirmation. The staff were friendly. I stayed in a single room which was niceley decorated and the bed was huge!. The Imperial provided everything I needed for my overnight stay!

Miinukset: the hotel was not good value for money and the breakfast was very poor

Plussat: Friendly staff

Miinukset: the decor, could do with a revamp

Plussat: Friendly staff.

Plussat: Easy to find, nice sized room

Miinukset: Very warm - no air-con

Plussat: We have stayed at this hotel several times and on each occasion the staff have been very helpful. The hotel will oreder a taxi for you and the service is excellent. The cabbies are friendly and will advise where to go and what to see.

Miinukset: The hotel is a tad dated, and will obviously benefit from the re-furb that's taking place.

Plussat: Friendly, helpful staff and a good breakfast!

Plussat: Great location for the town, room had everything we needed.Staff were great.

Miinukset: The corridor fire doors banged constantly, they need damping . Shower drain a bit whiffy.

Plussat: Friendly staff. Good food. Value for money.

Miinukset: Breakfast was poor. Some cheese would do the trick!

Plussat: Made to feel welcome and our needs as a family were responded to very efficiently and with genuine willingness

Miinukset: Our room was too hot on night one although when I asked for a fan we were given a different and cooler room

Plussat: The staff were friendly and helpful. The location was excellent, right on the quayside and close to town. The room was spacious and had a lovely view. I would stay here again.

Miinukset: The shower was quite poor which was a shame. An updated bathroom would really transform the place. Although I’d placed the ‘do not disturb’ card on the door the cleaning staff came in the room which almost made for an awkward encounter!

Plussat: The location.

Miinukset: Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!

Plussat: The location of the hotel was excellent and the room was adequate and the reception staff were helpful.

Miinukset: This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/

Miinukset: nothing

Plussat: Location for city centre

Miinukset: the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful

Plussat: The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again.

Miinukset: Nothing there isn't anything I can find fault with

Plussat: General ambienece and location

Plussat: Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river

Plussat: Everything

Plussat: Close proximity to the city centre and the river views from the room

Miinukset: Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).

Plussat: very comfortable bed communal areas very smart and pleasant

Miinukset: bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor

Plussat: Location, room size comfortable bed, clean, friendly staff ...will definetly stay again

Miinukset: The room was a bit hot, but what can you do its was hot outside

Plussat: Rooms and surroundings were clean, well designed and there was good access and facilities.

Miinukset: We had noise guests ip stairs that woke us at midnight and talked loudly for ages......after a long drive not helpful. In the morning we rose about eight and realised we could not shower as there was no hot water....all had been used....disappointing and not my usual experience of your chain. Will be going yo Newcastle again but has coloured mm/our experience in a negative way.

Plussat: ideal location in city centre. close to casino, football ground, train station, bars

Plussat: politeness of staff, cleanliness, good breakfast, excellent value,

Plussat: The location of the hotel is ideal. It's definitely an adult only hotel well at the weekend anyway. Male members of staff are miserable apart from that it's a great hotel

Miinukset: The Hotel bar should be 24hr

Miinukset: Decent sized room. Liked the 12 noon checkout

Plussat: Very clean hotel, staff were friendly and helpful, good location to city.

Plussat: Location and friendliness of staff

Miinukset: Some noise from other rooms during early hours

Plussat: It was very central to city centre and train station, people in Newcastle where all very helpful

Miinukset: Found restaurant cold in mornings when having breakfast

Plussat: Comfortable beds and nice clean rooms with modern furniture

Miinukset: A couple of large groups on stag weekends etc made alot of noise at night. There was a very noisy party in one of the rooms on our floor.

Plussat: Modern airy rooms

Plussat: Excellent breakfast, good location

Miinukset: expensive parking!

Plussat: kohtuulliseen hi, ei joudu koskaan lääväänntaan taattua Jurys Inniä. Homma toimii ja on siistiä. Huoneiden ja hotellin viihtyisyys on kolmea tähteä.

Miinukset: sijainti on ehkä hivenen syrjäinen, toki kävelymatkan päässä keskustasta.

Plussat: Siisti hotelli.

Miinukset: Aamiainen voisi kuulua hintaan.

Plussat: nice rooms friendly staff and very central

Plussat: facilities

Miinukset: no

Plussat: Good location

Miinukset: Pay for internet connectivty

Plussat: close to city center

Plussat: Good location