Newcastle upon Tyne hotellit lähellä Gateshead Millennium Bridge

Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.

Bar and Bistro staff very good service indeed. Nothing was too much trouble

Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.

Parking of Car for the last night was paid for by Hotel.

Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!

Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate.

We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.

the black mould all over the bathroom ceiling!!!!

Checking out

Everything

Situation of hotel.easy access to shops,bars.cleanliness

Breakfast was freshly cooked.

Was difficult to find - situated in an area that 'has alot to be desired' Outlook was of a rail bridge and underneath it's arch's - the 'homeless' living. Not recommended for a saturday night stay - unless you like the noise/music until 3am of the pubs and clubs.

Location of hotel

Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working

Staff very friendly and helpful

Public areas very worn

Excellent location in the Quayside area of Newcastle. Staff were very friendly and helpful.

Room wasn't prepared and shower head was missing when we checked in. We had to be moved to a another room. A brighter decor would improve the atmosphere.

Breakfast & free parking.

No complaints at all.

The peresonnel were really courteous, and helpful and the room was comfortable. Great breakfast... thank yuo againa to wonderful staff

Nothing that springs to mind - it was a good experience all round