Palermo hotellit lähellä Piazza Pretoria

Plussat: We stayed there for four nights. Staff were very friendly and helpful. Also very efficient. Breakfast was nice enough. The location was good and the room was large. We enjoyed our stay!

Miinukset: It would have been greater if there were a coffee set (a small electric kettle, coffee cups, spoon) in the room. The room was also dark, but we were outside most of the time anyway...

Miinukset:

Miinukset: Nothing

Plussat: Really nice staff! The rooms are nice and comfy.

Miinukset: Breakfast is not really diverse but it taste good and was fine

Plussat: It was a very nice property, some of the rooms are spectacular, breakfast was also very nice. I would consider going back as long as they have heat and hot water....

Miinukset: We should have been informed at check-in about that there was no hot water and no heat. We overheard a guest complaining at check-in and we where sold that it was resolved and everything would be OK within a few hours. To add insult to injury I was given a room that did not resemble anything that I booked although immediately after complaining I was shown another room that was what I did book. (And it was spectacular.) But this new room was cold, very cold, we went out to diner and when we returned a couple of hours later it was still cold. They did immediately help by providing us another room that was much hotter. I understand that issues such as this happens, what I find distasteful was that the gentleman at check-in downplayed it and was deceptive about reality. We should have been informed and allowed us to have a choice.

Plussat: Nothing

Miinukset: 1. Front desk guys lacked customer service skills. They were rude and unwelcoming. 2. Overall appearance of hotel looks old and dirty. It would benefit from major renovations. The furnishings, fixtures and decor were outdated, the bed was uncomfortable. the bed spread looked old and dinghy. 3. Thank goodness we stayed only 1 night.