Palermo hotellit lähellä Teatro Massimo

Plussat: We really enjoyed our stay at Massimo Plaza. Great location and super friendly & helpful staffs. Special thanks to Francesca!

Miinukset: An elevator to the hotel would help but not sure if local government will allow that. Other than that, it is a great hotel.

Plussat: The stay was wonderful due mostly to the exceptional customer service of John Luca and his female colleague at the front desk. We had an issue with the date of our booking and the hotel staff made us feel welcome and ensured that we had a room to stay in. The room was exceptionally clean and with a view of Teatro Massimo. They catered to our every need, from holding our luggage and providing excellent recommendations to offering a late check-out and scheduling a taxi to the airport. Highly recommend due to the excellent staff - they deserve a raise!

Plussat: The hotel is just off the main road, 30 seconds from the bus stop and well signed posted. The rooms are spacious and our balcony was facing the sun. Check out time was excellent 12pm

Miinukset: Nothing

Plussat: Room ok. AC control impossible

Miinukset: Italian military vehicles parked outside hotel day and night. Bad feeling. Wanted to stay 3 more days but hotel got expensive and felt unsafe walking around

Plussat: No frills but clean rooms and good location.

Miinukset: Small shower

Plussat: Location Internet Valet parking (extra charge) Breakfast

Miinukset: Nothing really

Plussat: Loved the location

Miinukset: Breakfast was poor, coffee was bad, selection was poor

Plussat: the stuff The room The willing to help

Plussat: The staff was very helpful and spoke English well. The room was clean and comfortable. They arranged the trsnsfer from the airport late at night.

Miinukset: Our room was at the front of the hotel and the street noise was loud. We never got the internet to work.

Plussat: It was a very nice property, some of the rooms are spectacular, breakfast was also very nice. I would consider going back as long as they have heat and hot water....

Miinukset: We should have been informed at check-in about that there was no hot water and no heat. We overheard a guest complaining at check-in and we where sold that it was resolved and everything would be OK within a few hours. To add insult to injury I was given a room that did not resemble anything that I booked although immediately after complaining I was shown another room that was what I did book. (And it was spectacular.) But this new room was cold, very cold, we went out to diner and when we returned a couple of hours later it was still cold. They did immediately help by providing us another room that was much hotter. I understand that issues such as this happens, what I find distasteful was that the gentleman at check-in downplayed it and was deceptive about reality. We should have been informed and allowed us to have a choice.