Palm Springs hotellit Twin Palms

Plussat: The food was good most of the staff was great. One staff member was very rude to us but the manager (Jason) promptly dealt with the situation and did everything he could make it better.

Miinukset: Never had working WiFi.

Plussat: Huone oli ihana, retro ja selkeästi tarkoitettu nuorison makuun. Hotellin ravintola ja baari oli hyvä, joskin myös aivan ihana aamiaisravintola Elmer's oli kävelymatkan päässä.

Miinukset: Hotellin uima-allas ja ympäroivä alue olisi voinut olla siistimpi, nyt vesi oli hieman sameaa ja osa kalusteista kuluneita.

Plussat: Nothing.

Miinukset: Room is dirty and small. Beds are not comfortable. Services are lousy: the house cleaning staff knocked on our door three times and shouted, on the day we were checking out, after being told we were checking out. This is just one example. Dark and small bathroom. Inconvenient designs. Everything looks cheap. The famous pool is really no big deal. This is the first time I left comments on any hotel, but I really would like to send warnings, knowing how great reviews it has been received. This is not shabby chic. This is shabby, ridiculous and totally uncomfortable. This is probably the worst hotel I have ever stayed in.

Plussat: Waiting staff and food very good in restaurant. Reception staff not particularly helpful but did their job. Rooms comfortable.

Miinukset: Not enough sun loungers in the shade, hotel noisy on Saturday night.

Plussat: Very relaxed vibes at the ACE.

Miinukset: One tiny thing: Windows to our room could not be closed from inside, so theoretically room was accessible by anyone.

Plussat: Most of the staff was nice and the food (when it came) was great. The property looks cool but is very outdated.

Miinukset: The cleanliness of the pools is borderline disgusting. I have attached pictures of the bugs that are floating in the pools at night. I understand nature can be a hassle at times yet skimming a pool does not take much effort. I even asked the front desk and the maintenance staff multiple times if I could just do it myself and they said it would be done - it wasn't. Why not just have a skimmer out next the lifeguard for when it is needed? On top of the bugs at night, the amount of people smoking in the pool was astounding. When we asked the lifeguard if that was allowed, they said no and that they would have them stop. They did ask one guy to not stand in the middle of the pool smoking and had him just use an ash tray by the edge however seeing ashes in the pool and the added danger of a lit cigarette next to people swimming is not only gross but scary. Room issues galore... Our first room was #314. When we checked in on Thursday night, after a long day of driving, we were so tired that we just wanted to sleep. The room seemed clean however it had an odor from what I assume was people previously smoking pot and it was just a stale smell. The A/C unit was extremely loud all night and sounded like a washing machine spinning an uneven load. The next day, we left the hotel early and came back to get ready for the the welcome party for the wedding. In the process of getting ready, the shower handle broke off and when my girlfriend tried to call the desk to have someone come help turn off the shower, she found out the phone did not work. I came back tot he room and turned off the water and went to the front desk to get help. We were offered an upgrade to switch rooms and did. We moved into room #528 and quickly got ready to head out. When we left, I made sure the A/C was on as it was very hot in the room. When I returned around midnight, the room was even hotter than when I left and it was clear the A/C was not working well.

Plussat: Bed was great

Miinukset: N/a

Plussat: Located in an existing modernist building just outside the center of palm spring. nice design. Nice pool and pool-bar. Nice music on the pool. My favorite Ace hotel so far.

Plussat: Finally a boutique hotel with style and character ! Choice of 2 outdoor pools with a different atmosphere - amazing playlist Great delicious food (salads and breakfast) Beautiful outdoor fireplaces (even with the heat, our kids were able to enjoy s’mores !)

Miinukset: Our room (King Lounge) was a bit dark (small bay window on very small patio)

Plussat: Excelent design! Makes one feel transposed into another time, a time of relaxed refinement.

Plussat: great location - great vibe, good food - pool was perfect

Plussat: Did not eat it

Miinukset: Rooms upgraded

Plussat: Every thing else was satisfactorily!

Miinukset: They charge 15 dollars for pet HR. For late check out

Plussat: I liked the refrigerator, sink and stovetop in the room. Balcony was nice

Miinukset: The furniture is old and run down. The front door had too many gaps around the entire door. Nothing was keeping bugs out. The towels are old and completely worn.

Plussat: I have been visiting this hotel for many years, the staff apart from the reception is very friendly.

Miinukset: The very uncompromising receptionist

Plussat: The bed was very comfortable, except mattress kept sliding.

Plussat: The pool was nice. We had a little patio with a gate to the pool. Outside area was nice. We like that parking was right outside our room

Miinukset: The hotel needs updating. The rooms should have hair dryers. No cream, sugar or cups for the coffee in the room.

Plussat: Nice place

Plussat: Nothing

Miinukset: The property was infested with flies/insects, complained to staff and were told that is how it is in Palm Springs. With stagnate water outside the room door , just the place for breeding more. Breakfast room floor was covered with the flies as was the food , not the best Apart from that the room was quite spacious and good bed again apart from flies in it Would i go back again, not a hope in h____

Plussat: We usually have an excellent experience, this was not the normal.

Miinukset: Pool needed to be cleaned. Lots of bugs on the bottom of pool. When we left the next day they were still there. Ants were in the tub area of the bathroom.

Plussat: I like the neighborhood of this hotel. It's adjacent to palm canyon drive where a strip of shopping and restaurants are available. Staff is friendly and overall ambiance of the property is acceptable.

Miinukset: The hotel is mediocre. I thought the overall cleanliness of the room is not good. I felt like the sheets are dirty, and there are questionable stains on the couch.

Miinukset: After settling into our King room (205) we realized that the floor in the bathroom was caving in. To use the toilet you actually had to sit practically side saddle. We were moved to a second room, w/two dbl. beds, not what we wanted, but had to settle for. Second room 217), after settling in, to our disappointment the air conditioning was not working and there wasn’t anyone on the property to fix it. Had to be moved a third time, mind you, we unpacked and repacked each room. None of this was convenient for any one.

Plussat: It was good enough for one night. Just passing through Palm Springs Had a waffle for breakfast. Bed was comfortable.

Miinukset: Had mold in shower. Not very many options for breakfast. Smelled moldy in room and tv remote did not work. Very old hotel, needs upgrade bad! Looks like everything is original. Carpet was very dirty.

Plussat: This was my first time in Palm Springs and thankfully my experience was a positive one. The entire staff is super friendly and VERY helpful. They have bicycles that you may borrow to ride around town. They also have a water yoga class, which we took advantage of, and a meditation class. Overall, our stay was pleasant and relaxing.

Miinukset: Overpriced pool drinks :( Hopefully they don't increase once the entire hotel is up and running. Also, it's a little noisy, not the hotel's fault, but if you're trying to sleep in, will probably not happen. They let dogs stay in the hotel, I don't like that either. I am not a pet owner and I like to get away to get away from my noisy, dog barking 24/7 neighborhood for some barking peace and quiet. While there was not excessive barking, I was awakened by a large dog's bark. :(

Plussat: Main pool area, staff friendliness, bar by pool, good concept and should be a nice place once completed. Nostalgic.

Miinukset: Under construction, unorganized, trying to do too much all at once. Toilet and shower issues, had to move rooms, they did upgrade us for the hassle.

Plussat: The V Palms Springs Hotel was a great experience. Everyone was more than helpful, cool room decor and had a DJ for the 10-5 frame. Will definitely stay there again.

Plussat: Location and facilities, price reduction promotion. Cute style for an old&small size room. Nice bathroom with direct outside light.

Miinukset: They have night lamps that are high and heavy given that is an earthquake zone that can topple and hurt the bed occupants. The large pool water temperature was a bit to chilly for December.

Plussat: The staff made it more than worth it. Very clean, good food and drinks.

Miinukset: Useless gym

Plussat: Loved our stay and enjoyed the modern appearance and design of the grounds and rooms. Fabulous pool and lounging area with bar and fire pit. Excellent service received from all the staff. Would recommend!

Miinukset: Nothing!

Plussat: The staff was excellent. Nice modern lobby. Upgraded older hotel.

Miinukset: I believe pets are allowed here. There was dog feces on the walkway but staff cleaned once they were made aware of it. There was also broken glass on the stairs. The parking was limited.

Plussat: We loved everything about this hotel. The beds were one of the best beds I've ever slept on while traveling. The pool area is intimate and great DJ.

Miinukset: The drinks and food were over priced for what it was. They told us they would call when our room was ready but we never got a call and had to follow up ourselves. They ran out of towels at the pool.

Plussat: Beautiful modern room, USB ports, cement floor (no carpet), cushy bed with down comforter, cozy terry robes, private patio (a bit austere), central pool and fire pit. Comfy outdoor seating with a great view of the mountains. Interesting bar food, reasonably priced and e exulted adequately. Very friendly, accommodating staff.

Miinukset: Techno music piped loud til 10pm. No sign outside, hard to find in the daytime, there's a dogleg turn to make off the main road to get into the parking lot. A big V lights up at night, easier to see. Full restaurant isn't open yet. Watch out for extra resort fee on booking. Mine was all included in the kayak and getaroom rates, but I've seen other complaints.

Plussat: My Fiancé and I had a wonderful 2 night stay at V Palm Spring, March 13 - 15. The staff, from reception to Elixir (the pool bar) to housekeeping were wonderful. Bruce at Elixir deserves a special mention for his passion for mucilage ans terrific customer service. Try the Small Sombrero and Bloody Mary/Maria.

Plussat: Room was very modern and clean. Lots of comfortable seating around pool.

Miinukset: Room was small. Listed bikes for loan weren't available.

Plussat: Comfortable bed

Miinukset: Grounds and building could use updating.