Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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8,4
Plussat: Easy dropoff
Miinukset: Picking up was confusing. Felt they were trying to upsell us. We were fine with our little manual car (4 Americans with 4 big pack backs). Wouldn’t want a bigger car on the little roads
arvostelut:
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5,6
Plussat: The car was nice enough.
Miinukset: The drop off location on our contract was closed when we arrived before the agreed time so we could not leave the car. The 4 phone lines we could find were either unattended at the time we called, or blocked to international callers (we have a US number). Other location in Dieppe was also closed.
arvostelut:
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2,0
Muy mala experiencia
Plussat: Hicimos reservación por Internet, cuando llegamos a europcar en Paris, nos costaba el doble, de la tarifa seleccionada por internet.... Intentamos anular la reserva al número de teléfono que brindaba la empresa TRANSPORT'CARHIRE... que nos cotizó el sevicio.... pero ese telefono no funcionaba... Y como si fuera poco nos cobraron el total del importe como si hubiéramos tomado el auto... Ya comenzaremos las acciones legales pertinentes... Atte Gustavo Giuliani
arvostelut:
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10,0
Smooth experience
Plussat: Quick car delivery Professional service Exactly the car that I wanted
Miinukset: Clerk made a comment that I "should have" picked up the car at the terminal in my booking (2E) instead of 2A. First time I hear a remark like that from a car rental. For me that is one of the reasons why I only rent directly with one of the major rental companies to avoid surprises...
arvostelut:
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8,8
Good service and car, drop off needs work
Plussat: They gave us a good car and a good deal.
Miinukset: CDG airport drop off location was confusing and there was nobody there to help.
arvostelut:
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9,6
The overall experience was simply superb.
Plussat: The overall experience was great. From the pick up to the drop off inclusive of the car itself. The staff was very friendly, professional and helpful.
Miinukset: Since I am not an EU resident, I was not aware that I should be carrying my UAE driving license along with my International driving license which I did prior to departure. The staff at Europcar needed to see my UAE driver's license and I was lucky to have an e-copy on my phone..Please ensure you mention this on your site to avoid issues with clients.. Nothing major but an important detail to highlight to future customers
arvostelut:
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2,8
Plussat: Picking up the car in Germany was a very easy, straightforward experience.
Miinukset: Trying to find the after-hours drop-off point was extremely--and unnecessarily--difficult. There was no "Europcar" sign visible anywhere on the outside of the station so I circled several times before pulling into an unmarked driveway. Amazingly, it turned out to be the right driveway because at the bottom of the ramp I noticed a small "Europcar" sign. I then drove through the garage following the "rental return" signs, but there was no central rental return area or instructions for dropping a car after hours. I drove through the parking lot for about 15 minutes looking for a drop off area then got to a gated exit where I could go no further. As a result, I parked the vehicle in a nearby vacant Europcar stall. I then went looking for the office on foot, finding it after a full half-hour of walking the entire station. The office was (obviously) closed so I telephoned the help numbers on my agreement. The person I was ultimately able to speak with told me to simply leave the keys in the mail slot. But there was no mail slot. So I took the key to my hotel and returned the next morning to check-in the car. It was a frustrating, tedious experience and the worse possible way to begin a visit to Paris.
arvostelut:
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10,0
Smooth experience
Plussat: Quick car delivery Professional service Exactly the car that I wanted
Miinukset: Clerk made a comment that I "should have" picked up the car at the terminal in my booking (2E) instead of 2A. First time I hear a remark like that from a car rental. For me that is one of the reasons why I only rent directly with one of the major rental companies to avoid surprises...
arvostelut:
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8,8
Good service and car, drop off needs work
Plussat: They gave us a good car and a good deal.
Miinukset: CDG airport drop off location was confusing and there was nobody there to help.
arvostelut:
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9,6
The overall experience was simply superb.
Plussat: The overall experience was great. From the pick up to the drop off inclusive of the car itself. The staff was very friendly, professional and helpful.
Miinukset: Since I am not an EU resident, I was not aware that I should be carrying my UAE driving license along with my International driving license which I did prior to departure. The staff at Europcar needed to see my UAE driver's license and I was lucky to have an e-copy on my phone..Please ensure you mention this on your site to avoid issues with clients.. Nothing major but an important detail to highlight to future customers
arvostelut:
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5,6
Plussat: The car was nice enough.
Miinukset: The drop off location on our contract was closed when we arrived before the agreed time so we could not leave the car. The 4 phone lines we could find were either unattended at the time we called, or blocked to international callers (we have a US number). Other location in Dieppe was also closed.
arvostelut:
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2,0
Muy mala experiencia
Plussat: Hicimos reservación por Internet, cuando llegamos a europcar en Paris, nos costaba el doble, de la tarifa seleccionada por internet.... Intentamos anular la reserva al número de teléfono que brindaba la empresa TRANSPORT'CARHIRE... que nos cotizó el sevicio.... pero ese telefono no funcionaba... Y como si fuera poco nos cobraron el total del importe como si hubiéramos tomado el auto... Ya comenzaremos las acciones legales pertinentes... Atte Gustavo Giuliani
arvostelut:
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2,8
Plussat: Picking up the car in Germany was a very easy, straightforward experience.
Miinukset: Trying to find the after-hours drop-off point was extremely--and unnecessarily--difficult. There was no "Europcar" sign visible anywhere on the outside of the station so I circled several times before pulling into an unmarked driveway. Amazingly, it turned out to be the right driveway because at the bottom of the ramp I noticed a small "Europcar" sign. I then drove through the garage following the "rental return" signs, but there was no central rental return area or instructions for dropping a car after hours. I drove through the parking lot for about 15 minutes looking for a drop off area then got to a gated exit where I could go no further. As a result, I parked the vehicle in a nearby vacant Europcar stall. I then went looking for the office on foot, finding it after a full half-hour of walking the entire station. The office was (obviously) closed so I telephoned the help numbers on my agreement. The person I was ultimately able to speak with told me to simply leave the keys in the mail slot. But there was no mail slot. So I took the key to my hotel and returned the next morning to check-in the car. It was a frustrating, tedious experience and the worse possible way to begin a visit to Paris.
arvostelut:
