Hotel Libertel Gare de l'Est Francais

We have stayed at this hotel three times now, and enjoy it. This time we forgot to ask for a courtyard room - so with the window slightly open there was a lot of traffic noise - this part of Paris never seems to sleep! Staff welcome is always friendly and efficient, and they are willing to give any help needed. Breakfast is very good, with an attractive breakfast area, attentive staff and plenty of variety. We appreciate the historic building, with its amazing Parisian doors, yet the hotel has been modernised within, with very comfortable beds, modern shower and tiled bathroom, and spotless bedlinen and towels. Very close to the Gare de l'Est and Metro and buses for exploring Paris.

We liked everything about our stay

Very convenient to the train station! The breakfast was very nice!

There was remodeling going on and a mess in the hallway. Somebody had left their dog in the room alone and the dog kept howling at a very late hour. When I called the front desk, the agent snapped at me at probable frustration from what I imagine the many calls he’d already received. Still, not an excuse to snap at a patron of the hotel. The bathroom had not been cleaned completely and the shower gel had been been refilled. No shampoo or conditioner. A previous tenant had left their own personal body gel in the shower and it was still there.

Excellent location opposite the Gare de L'Est train station, clean comfortable rooms and very helpful staff. Deserves to be a three star hotel!

Wished there had been tea/coffee making facilities in the room

Convenience to everything including transportation and daily needs. A very budget-wise hotel and location. Friendly and helpful staff. Secure area during our stay. Merci beaucoup!

Not being able to speak enough French. Je me suis vraiment bien amuser (moi et ma femme). Paris was how you say C'est magnifique!? Your staff (Arnaud and Eric) were very helpful and understanding in that regard. My wife however did take a fall when decending the staircase to the lobby when we first arrived. She thought she had reached the main floor when the carpet run ended thus falling over the remaining steps of the marble staircase. Fortunately, she wasn't injured seriously and was helped by a relative who happened to have walked through the door as she was falling. I thought the staff could have responded to this situation a little better although they might have been busy or preccuppied with other concerns.

Location ideal for train and metro sations. Neat rooms and helpful staff. Very small balconies but gives a good view to the local street and station. Reception open till 1 am and can welcome guests almost 24 hrs.

Breakfast may cost extra.

The location is excellent, within easy walking distance from the Gare de l'Est, even closer to the Metro station, and next door to the Monoprix supermarket- very handy if you need to buy a mains adaptor at 2100h. The staff were friendly and helpful, the room comfortable, and the bathroom spacious and airy.

Being English I would have welcomed tea-making facilities in the room, but being Paris, there are plenty of places nearby to get a drink.

Staff is very helpful, location for travellers via Eurostar is nearly perfect, comfort is good.