Pigeon Forge Motellit

Plussat: Really wasn't anything i didn't like

Plussat: good location ,clean rooms

Plussat: I’ve stayed at this place several times throughout the many years an since the new owners I’ll have to say I won’t be back .. roaches and the room was not cleaned .

Miinukset: Taking out all the jetted tubes which is the only reason I pick this one over the Many there. I’ll not be back

Plussat: Good location. Close to town center.

Miinukset: Toilet problems. No one to unclog the toilet. They had us to come to the front desk to get a plunger to un stop it ourselves. Other guest were having the same problems.

Plussat: LOCATION WAS CONVENIENT FOR ALL THE THINGS WE WANTED TO SEE & GO TO IN THE AREA

Miinukset: THERE WAS MOLD ON WALL BY SHOWER AS WELL IN GROOVE OF THE SHOWER. HAD TO WAIT 15 MINUTES BEFORE WE GOT HOT WATER OUT OF THE SHOWER. THE EGGS & SAUSAGE WERE TERRIBLE AT BREAKFAST, EGGS WERE WATERY & SAUSAGE & BACON WERE TERRIBLY GREASY. POOL WATER WAS CLOUDY. WHEN I CHECKED OUT I ASKED FOR A RECEIPT & THE CLERK COULDN'T PRINT ONE OUT BECAUSE THE INTERNET WAS DOWN, SHE ALSO WAS MORE ENGAGED IN CONVERSATION WITH A FELLOW EMPLOYEE THAN WAITING ON ME.

Miinukset: Was not a clean hotel and didn't have hot water had to get another room to take showers

Plussat: Nothing

Miinukset: Graffiti inside elevator walls scratched into the stainless steel walls, paint chipping on window seals, room had crumbs on floor and chair when we moved in, door to balcony warped, door on rear enterance of hotel could be opened by anyone, because latch was missing, and dish with dirty cat food at front enterance .

Plussat: The View the clean room and the nice staff.

Miinukset: The View And the Location.

Plussat: Loved the peaceful balcony overlooking the water and the ducks and geese. Employees very friendly

Plussat: Location was great and it was clean.

Miinukset: DENISE at the front counter was absolutely TERRIBLE. 10/10 would never stay there again simply because of her. Arrived at the hotel at 3PM which is their check in time. Checked in and was sent on our way up to our room. We get ourselves and our belongings up to the 7th floor to find our room door standing wide open, dirty towels on the floor, no sheets on the bed, etc. House keeping hadnt even started cleaning it yet. Okay, so we walk down stairs where DENISE is VERY rude about the situation. When I was explaining to her what was wrong she was like "ITS NOT MY FAULT, I DID NOT KNOW IT WASNT READY I HAVE NO WAY OF KNOWING THAT" I wasnt even that mad, just wanted to know when our room was going to be ready and she was super defensive and taking no accountability for sending us up there to a not ready room. And I'm almost positive she had a way of knowing if our room was ready or not. Okay so moving on, we were given another room. We get all the way up to that room and once again the door is standing up, but this time DENISE gave us a double bed room and not a KING room like we PAID FOR. So we went back downstairs and she was like "my manger told me to give you that room, I did nothing wrong" again taking no accountability for her actions. I asked to speak to a manager and she told me over and over "my manager told me to give you that room" and nearly refused to call him until I had to get hateful. When the manager comes downstairs he was like "no I told you to put them in room number *** you should know room number *** isnt a king room" she began arguing with her manager in front of us. This lady was just absolutely RUDE. We werent offered anything for all the problems, even though check in took us a total of an hour and we were late to our first day plans. 10/10 would never stay here again all because of rude employees like DENISE. I'm attaching pictures to prove all of this.

Plussat: The staff was great! Very friendly! The breakfast was hot. The pool was clean and so were the rooms! I loved the fire pit and the little pigeon river view. The patio on the back was a cherry on top!

Miinukset: Nothing. It exceeded my expectations!

Miinukset: Was only one elevator for whole hotel. Was very crowded. Very overpriced for the value.

Plussat: food good and hot.

Miinukset: we would have liked a sofa or extra seating in room... only a small table and 2 chairs... we booked , through computer for a king room with balcony facing river and handycapped bath... when we arrived had king bed with balcony on parking lot side and reg bath... we were going to go elsewhere but the staff at the desk was very nice and gave us the room with queen beds and balcony at creek, but no handicapped bath. she was very nice, housekeeping wonderful and havae them sweap porch as many spiders and sand on porch.. we have stayed there before when smokey memories.. will stay again

Plussat: Motel was convenient to the "action".

Miinukset: Everything in Pigeon Forge is so expensive.

Plussat: The breakfast was the usual fare but tasty.

Miinukset: One of the beds had bugs in it. There was no shampoo in the bathroom and we could not stopper the tub.

Plussat: STAFF WAS VERY FRIENDLY.

Miinukset: SMELL, NOT CLEAN, SMOKERS EVERYWHERE INCLUDING IN THE ROOMS

Plussat: The bed was comfortableand the llocation was great.

Miinukset: The carpet was dirty mold in the shower and the chairs were falling apart.

Miinukset: Everything was dirty

Plussat: It was a good value for the money.

Miinukset: The man who called me when there was a problem with my credit card could have been friendlier.

Plussat: The price was good.

Miinukset: The room was a non-smoking room but smelled of smoke. There was a switch for a fan in the bathroom but it didn't work. The toilet flushed REALLY slowly and eventually got clogged. Unfortunately, there was no plunger in the room and this happened after 10pm, which is when the front desk person leaves, so we had a non-functioning toilet until after 8am the next day. So, don't try to check-in after 10pm or have any issues because there's nobody there. I get this is a small motel, but I've never stayed somewhere that didn't have a person onsite 24hrs for issues, etc. Parking was also very limited, if it's busy like when I stayed there, there didn't seem to be enough spaces for all guests...

Miinukset: Overall rating is bad, the rooms are stinky and bad odor, AC not working properly. Not a value for money. I don't suggest this lodge for anyone. Overall a bad experience for my family

Plussat: Very nice place to stay friendly staff king bed was comfortable had the room in back it was very quiet I would stay there again

Plussat: Breakfast was fast but limited. Eggs and bacon would have been welcome.

Miinukset: Eggs, bacon, bagels.

Plussat: The room was nice and clean We had the room close to the stream in which we enjoyed feeding the ducks and geese very peaceful The staff were nice and location was within walking distance to places to eat and attractions we will stay there again

Plussat: 1.The pools. 2.Location 3.Hot water

Miinukset: 1.Dirty Walls 2.Poor houseeping 3.Nasty Breakfast

Plussat: Everything

Miinukset: Its a great place to stay been doing it for years. Love it

Miinukset: The mattress was too hard for us.

Plussat: Facility was good. Most things in walking distance.

Miinukset: Staff needs to practice a little on their customer service and be more informed about the aera.

Plussat: The breakfast was very good.

Miinukset: Air conditioner leaked water and kept the carpet wet.

Plussat: Breakfast was great, room wasn’t clean

Plussat: Great location and good price.

Miinukset: We stayed there 5 days and our sheets were only changed once! I told the housekeeper and they said they did change them but the same stain was there for 2 days. Wifi didn’t work and when I called about staff was very rude.

Plussat: Very nice and clean, the staff is very nice and helpful, the Continental Breakfast has a good selection and the location is very well positioned near everything.

Plussat: Inn was clean and the beds was so comfortable and the pool was very nice and clean will stay there again love it

Miinukset: Having to leave

Plussat: Room was comfortable, balcony faced trees and a creek which was nice, bed was comfortable, A/C was cold

Miinukset: Plastic chairs on balcony, dodgey gaps between tub and floor in bathroom, coffee cupboard in bathroom, filthy elevator, filthy windows at end of hallway, breakfast subpar(gravy in slow cooker cold)

Plussat: This Hotel is in a pretty good location on Parkway

Miinukset: I didn't like the fact that we specifically asked for a lower level room due to having a disabled person staying that has trouble walking and standing and was given a room 2 floors up where the only way up is climbing two steep ramps.

Plussat: Super friendly-this was my husbands trip and he was very happy with the experience

Miinukset: Nothing. It was all good

Plussat: Maybe the fact that the beds were comfortable, but other than that nothing. Very dirty inside and out, definitely getting what you pay for.

Miinukset: No one at the front desk for almost 15 minutes while trying to check out. Watch yourself. Not a decent location and did not feel safe without my husband with me at all times. Trying to tell you to get a car tag at one of the other desks just for that person to try to convince and harass you to sit through a timeshare seminar for a free or discounted show.

Miinukset: Bedbugs

Plussat: I liked the location and that is is very pet friendly. Our room was clean and staff was very nice.

Miinukset: The lighting in the room could have been better.

Miinukset: Loud was on 3rd floor and no housekeeping

Plussat: Right on the strip and easy access

Miinukset: The hotel did not manage the parking and there was a Jeep convention going on and the lot was full with no place to park. And it was full of cars with no parking tags.

Plussat: Didn’t like that I had a death in my family and I had to travel over 3 1/2 hours before they would cancel my room.

Miinukset: The WiFi didn’t work and they seemed like they didn’t care about the customer

Plussat: Nothing

Miinukset: Employees and general manager

Plussat: Breakfast was good. Beds on and housekeeping were ok.

Miinukset: The shower, water pressure and handicap parking that had no empty spaces due to show cars parked in them. No coin changed or laundry soap in the laundry room. We were informed at the front desk that if see needed quarters we would Have to go to a bank.

Plussat: Location was nice.

Miinukset: Fridge and microwave did not work. Smelled like pets.

Plussat: The Breakfast Voucher was one of the best perks to staying here