Pigeon Forge hotellia

Plussat: The Christmas decorations and breakfast

Miinukset: My room on the bottom floor. This was my 7th time staying at the Christmas Inn. Myself and my husband have spent thousands of dollars there and look so forward to coming back each year with a pastoral leadership conference. I brought a friend this year - to show her how great it is. Booked it two months in advance, requesting a balcony. We were put on the first floor just up from the cafeteria. It was just a bit disappointing.

Plussat: Decorations and overall ambience.

Miinukset: Disappointed with the breakfast.

Plussat: Everything!!!!!!!

Miinukset: Nothing. Loved it all!!!

Plussat: Room was very comfortable, bathroom in need of painting and or updating.

Miinukset: Bathroom needed a paint job.

Plussat: An amazing place! Clean & orderly, great view & location, great beds,and a fantastic breakfast buffet! Already booked our next trip with them!

Plussat: The breakfast was wonderful & very delicious! The omelets were the best!! Staff was excellent!

Miinukset: Cider

Plussat: They called a week in advance to see if we were celebrating anything. We were a birthday. My husband's name was up on a scrolling board, they gave us a first time ornament for visiting, and they sent us cookies and an ornament personalized for hubby.

Plussat: Beautiful and festive

Miinukset: The front desk doesn’t provide basic amenities such as toothpaste. It’s an expensive place to stay so I feel that those needs should be met.

Plussat: Christmas decor and spa tub also activities

Plussat: Breakfast was very delicious

Miinukset: No

Plussat: The staff was very friendly and rooms was beautiful

Plussat: Testing overall experience best hotel stay I've ever had

Plussat: Pools room and breakfast

Miinukset: No

Plussat: Amenities were great! The best breakfast we have had at any motel.

Miinukset: No complaints!

Plussat: Friendly staff, very comfortable, clean rooms. Great warm indoor swimming pool and jacuzzi! Cookies and popcorn each evening is a nice touch. Good eateries close at hand and not far from Dollywood.

Miinukset: Nothing

Plussat: Clean and the staff were very helpful. Breakfast was a plus.

Plussat: It seemed like a 3 star hotel because it was immaculate!

Miinukset: Nothing!

Plussat: Its always clean, friendly, and we love the outside pool area for our Granddaughter.

Miinukset: No.

Plussat: Breakfast was good pool was nice

Miinukset: Seating for breakfast staff a little more friendly better pillows overall good nice location

Plussat: Very accommodating. Very clean and breakfast bar was great, lots of choices!

Miinukset: No complaints

Plussat: Location, the staff and very clean!

Miinukset: It was great. We only stayed one night but we will come back. It's a great location.

Plussat: Clean. Great location. Good hot breakfast.

Miinukset: Hard mattress.

Plussat: Location is wonderful. We loved the breakfast, balcony and pools! We will definitely be back!

Plussat: Staff was very friendly. good snacks. Good breakfast!! Hotel was a little noisy but that is to be expected.

Miinukset: Just noisy at moments. Doors slamming. But that is it.

Plussat: Nice and clean

Plussat: My kids loved comp. tea and popcorn served n the lobby. The fireplace was great place to relax and let kids play board games. Indoor pool with the bonus pool floats and balls was great addition Our room was clean/fire pit area very nice No carpet n rooms which was great

Plussat: My family and I were very pleased with the Hotel. This was our first time to stay here. The room was clean, the breakfast was excellent, and our balcony view was beautiful. Enjoyed sitting by the outdoor fire pit and making some new friends. We will definitely stay here again. I would recommend this Inn to everyone.

Plussat: Everything!!! I have nothing but positive things to say. Absolutely will be back.

Miinukset: Zero

Plussat: Very friendly and knowledgeable.

Miinukset: No

Plussat: We just visited for a 3 nights stay and I just had to do a review. This place is awesome. Very comfortable stay. Super comfy beds. The breakfast was phenomenal and the afternoon tea and water station was perfect when returning from our morning travels. The kids loved the evening popcorn and 24 hour hot chocolate stand (tea and coffee also). The fire pit at night was so relaxing and fun. So much to do in walking distance to the hotel. We would definitely stay here again. ⭐️⭐️⭐️⭐️⭐️

Miinukset: The air vents are directed right at the bed and are not movable. Was pretty cold laying there.

Plussat: Great breakfast, beautiful location, sweet tea and water available in lobby 24/7, fresh popped popcorn every evening and a trolley stop right outside the hotel!

Miinukset: Nothing

Plussat: The room was wonderful and smelled lovely each time we walked in.

Miinukset: There was no fan in the bathroom, but that was minor.

Plussat: Bed & pillows were comfy, staff was friendly. Very clean.

Miinukset: No Bacon on the breakfast bar. Better biscuits.

Plussat: The bed slept wonderful especially after a full day of driving and the breakfast was fantastic.

Miinukset: No complaints

Plussat: balcony view of river, staff was very friendly and helpful.

Miinukset: Beds were uncomfortable to us. The beds are much softer than what we are use to. Just preference though.

Plussat: Nice complementary hot breakfast.

Plussat: The hotel is new and beautifully designed. The indoor pool is a big plus for cold season. The room was stylish and beautiful. The bed was comfortable. Christmas decorations in the lobby were gorgeous! Nicest people as well!!

Miinukset: Some bits of hair in the bathroom.

Plussat: 24 hourn coffee bar and pool. Christmas decorations were beautiful. It was super clean. Quiet and. Beds were. Very. Comfortable

Miinukset: There was no bathroom in indoor pool

Plussat: Location

Miinukset: Parking

Plussat: Friendly staff, great location.

Miinukset: none

Plussat: Always went out of the way to make you feel welcomed. Great hotel room was clean and the bed was was so comfy.

Plussat: Just a beautiful place.

Plussat: Everything!!! But the Location. It was close to everything! Very modern

Miinukset: No

Plussat: Everything!

Plussat: It was clean and the indoor pool was awesome

Miinukset: The tiny little fridge in the room wasn’t big enough for a week of snacks and drinks.

Plussat: We loved all of the amenities such as in-door pools, arcade room, washer and dryer, workout facilities, etc.

Miinukset: Breakfast served earlier. We had Volleyball tournaments all weekend and had to be at the convention center by 6:45. Breakfast at the hotel didn't start until 7:00am. Would have been great to have some cold breakfast options available.

Plussat: location perfect, enjoyed indoor pool in cool weather, beautiful lobby, fireplace, cookies in lobby one day, fruit in water containers in lobby , live saxophone player in lobby over weekend, large rooms, friendliness of all staff

Miinukset: continental breakfast not included, workers painting wall behind fireplace during morning so lobby around fireplace was closed all morning

Plussat: Everything about the place from check in to checking out. Friendly faces and the place was spotless all the way through.

Plussat: The whole facility was great! Mattress was very comfortable. Parking was excellent, loved the atmosphere

Miinukset: The pillows were too soft

Miinukset: Loud music the hotel was playing below our room is the only complaint I have.

Plussat: Perfect location

Plussat: Everything else was great..

Miinukset: Parking could be a little better ..

Plussat: Conveniently located in the heart of many our favorite Pigeon Forge attractions. Easy check in. Comfy beds and great views.

Miinukset: Breakfast could incorporate a few more options like a waffle maker.

Plussat: Location

Plussat: Indoor pool and hot tub. The breakfast was good and the staff was so friendly and helpful. Loved the lobby. Overall a great experience.

Plussat: The staff was awesome. Great room, comfortable and super clean.

Miinukset: Breakfast was just ok.

Plussat: Had a great stay, all the staff we encountered were excellent. Very friendly! Beautiful property, we will be back!

Plussat: The location was the best! Comfy place to crush. Was there with my kids n husband, no noise, clean, great deal...extra parking

Miinukset: No complaints at all

Plussat: location

Miinukset: carpet was dirty breakfast menu was not very good food was below par

Plussat: Location

Plussat: Cleanliness, Friendly and helpful staff

Miinukset: Nothing

Plussat: A wonderful place to stay. Staff is very friendly and helpful. Definitely recommend this to all a true Dollywood experience!!

Plussat: Song & Hearth Buffet has the best food I've had in a buffet. Definitely not your typical fare. It was awesome to have fast passes for the park as part of the stay.

Miinukset: Only a 4' wide section (if that) of medicines and other toiletries. Would be nice to have a larger selection. I had to run across the street to the gas station since there wasn't any cold/flu medicine

Plussat: Playing cards was available to borrow. Plenty of room for us to play cards an game boards downstairs.

Plussat: DreamMore is a fantastic resort!!!

Plussat: We always take the kids around Christmas. The rooms are spacious and great for families. The holidays are great there. The decorations and atmosphere are top notch. There are Christmas activities everyday for the kids including visits from Santa.

Plussat: People were all very friendly and helpful.

Miinukset: No coffee in the lobby.

Plussat: It was a very peaceful place to stay. Very clean and beautiful area.

Miinukset: Everything was fine on this trip.

Plussat: Location and staff were fantastic!! Beautiful property, trolley to park was perfect and huge plus!

Miinukset: Honestly, it was almost perfect! The only thing was the outdoor pool could be bigger or even offer more for older kids/teens. That's all I can think of if anything!

Plussat: The bunk beds were extra comfy and we LOVED being WELCOMED by your staff and accommodations for large families. We have 4 children and, most of the time, get eye-rolls when we walk in. Thank you, THANK YOU, for your kindness.

Plussat: Top quality accomadations, expert staff and willingness to go the extra mile for my families comfort.

Miinukset: Nothing

Plussat: Speedy check in and super friendly and helpful staff. Restaurant and shops are amazing. Beautiful grounds

Plussat: Good mattresses on bed. A block off main road so had no road noise. Easy access to side road so able to miss a lot of main road traffic. A sink inside the bathroom and another sink outside the bathroom helped everyone get ready. Nice stream outside.

Plussat: Very clean

Miinukset: Could use minor maintenance

Plussat: Clean room fast main service

Miinukset: Well pleased

Plussat: This was a repeat stay at Twin Mountain. I am impressed with cleanliness, bathroom arrangement, balcony overlooking the river. The property is quiet and conveniently located.

Miinukset: Continental breakfast, but is ok, not a big breakfast eater.

Plussat: The rooms were clean and the staff was very friendly.

Miinukset: I loved everything about it.

Plussat: Breakfast was really good with good selection.

Miinukset: Room carpet needed to be vacumed at least once during our stay it was not.

Plussat: Yes

Miinukset: Nothing

Plussat: Great location, great price!

Plussat: The room has a king size bed, a hot tub, a view of a creek behind the hotel. It was not on the main drag. A quite location near the Dolly’s Dixie Stampede. Breakfast was good.

Plussat: Location and the staff was amazing

Miinukset: I found nothing wrong at all

Plussat: Good location, nice room with a pretty view of the river.

Miinukset: No, I liked the place. If I âm ever in that part of the country again, I would probably stay again.

Plussat: Loved the view from the balcony and the fireplace, the front desk person was so nice and pleasant and even asked about our wedding, he was so friendly and super helpful

Miinukset: Wish there was more handicap parking closer to the elevator, there was only one which was always being used , the rest was around front . Also twice people pulled in and blocked the handicap ramp and cart ramp , making it impossible to use ,

Plussat: The bed was good very good in all

Miinukset: There was nothing I didn't like I will for sure stay here again

Plussat: the room was fine. it was quite for on the strip. staff members we're nice and helpful

Plussat: Location, loved quilts on the beds staff was great

Plussat: Cute decor. Warm comfortable rooms. Lots of great snacks too

Miinukset: Nothing

Plussat: This is my family’s favorite place to stay!

Plussat: Great staff. Free snacks.

Miinukset: Nothing

Plussat: Great location and staff

Miinukset: Beds were not comfortable

Plussat: Loved everything about this place. Would definitely recommend to anyone!!

Plussat: Location was great since we like to do a lot of walking it was perfect for us, Very friendly staff real down home people, Like you knew them all your like. Highly recommended See you next Fall!

Miinukset: I could see daylight under the entry door

Plussat: Always clean. Friendly staff.

Plussat: Customer service, great location between Gatlinburg and Pigeon forge. Also room cleanliness.

Miinukset: Not really!!

Plussat: We loved the location, near The Island but off the parkway. The breakfast was nice with all we needed. Staff was helpful and friendly. Nice clean hotel.

Plussat: The location was excellent as well as the breakfast. Couldn't have asked for a much nicer place, will be staying here again. It is fantastic that pets are welcome as well, it is a very safe place for fur babies with special needs.

Plussat: Beds and pillows were very nice. Location was right across from the Island which was so convenient.

Miinukset: Nothing

Plussat: Walking distance to major attractions. Just park and go

Miinukset: None

Plussat: It was very clean and up to date. We had a room at the end of the hall so it was very quiet even though the hotel was totally full. Loved the kitchen, the generous amount of outlets for charging and the storage space. Loved that there were 2 pools.

Miinukset: Would love to see other warm options for breakfast, such as scrambled eggs or french toast sticks like at Hampton Inns. The main thing I disliked was the barn door on the bathroom. The door doesn't seal & the gap kept it from feeling private. Hated that.

Plussat: Convenient location, but off the busy parkway! Clean and spacious rooms! Could not have been happier with our stay.

Plussat: Great location !

Plussat: Friendly staff. Cleanliness and the location

Miinukset: Nothing

Plussat: The place was beautiful and the staff was very friendly. Everything was clean and comfortable.

Miinukset: NA

Plussat: Spacious room. Very clean.

Miinukset: Eggs tasted like powdered. Fruit tasted packaged, plastic.

Plussat: Loved the size of the room. For four girls who pack a lot, there was enough space for us to move and get ready in before heading out.

Miinukset: The beds. We had stayed at this hotel before and we loved everything about it, including the nice, comfy beds. Our visit this time was not as comfy. Two in our group have bad backs and were uncomfortable the whole stay.

Plussat: All the amenities. The little store. The coffee and tea in the lobby. Staff was friendly and knowledgeable. Easiest check in and out we ever had.

Miinukset: The refrigerator was kind of loud but we got used to it.

Plussat: Room was pretty nice. Bathrooms were redone. Did have a couple of plumbing probs but were quickly taken care of.

Miinukset: Elevators slow. Not enough ice machines. Pool is not terrific.

Plussat: The proximity to the Island . The homey touches . The breakfast voucher for Reagan's pancake house . The heated pool so even though it was unseasonably cool I swam .

Plussat: Helpful staff

Miinukset: One ice maker for entire hotel, located on first floor, breakfast is across a busy street, Keys not cards, slow elevator, run down.

Plussat: Bed was comfortable. Convenient location to many attractions. Friendly staff.

Miinukset: Could use some upgrades and been a little cleaner.

Plussat: Everything! Location, room, bed, jacuzzi in bathroom, refrigerator, chairs around firepit, s'mores, great staff.

Miinukset: The only fault I would find with hotel is that the bathroom sink didn't have a soap dish for the soap - had to lay it on the granite counter.

Plussat: It's in a great location.

Miinukset: No

Plussat: The linens are clean and the beds and pillows are very comfortable. The wardrobe is very roomy. The shower, despite it's design (no door), is very nice (a shower bench would make it a little nicer). Location is super, and the grounds we nicely landscaped. The fire pit and smores was nice, but it would have been nice to have a fire pit that we could have just enjoyed the scenery without the entertainment. The abundance of luggage carts was awesome, and the staff was very nice, fun and helpful. I loved that the lobby offered 24 hour coffee and snacks. The heated pool was very clean and looking very inviting with towels poolside. The heat and air worked well. We loved the shared balcony, and the view is nice. The free laundry room is a nice surprise.

Miinukset: Facility is somewhat dated, but I understand that they are renovating. The carpet was a little dingy, and a few of outlet stopped working. The shower design allowed water to splash onto the floor. The "kitchen" area is cluttered (not enough countertop). The elevator is too small for the facility and number of guests. The freezer needs to be defrosted. The room door needs a childproof latch, and the bathroom door doesn't have a lock at all.

Plussat: Everything

Miinukset: Nothing

Plussat: We love that the property is so close to The Island.

Miinukset: There isn’t anything that we didn’t like!

Plussat: Big room. Gorgeous bath convenient . Outdoor firepit with smores

Plussat: Clean, comfortable and a great location! Won’t stay anywhere else!!

Plussat: The staff Very clean Close proximity to attractions

Plussat: Nice front desk service . Clean and cozy

Miinukset: mothing

Plussat: I love the breakfast and the indoor heated pool.

Plussat: We really liked this hotel. The breakfast was great, rooms were comfortable and roomy. The location was great, and the pool hours were wonderful. We will definitely stay here again!

Miinukset: The elevator was slow!

Plussat: Check-in process was super smooth. Guy at the front desk was friendly and helpful. Breakfast was nice. Sufficient utensils and silverware in the kitchen. Great view from the room of the distant smoky mountains.

Plussat: The location-how it was further away from all the busy traffic

Plussat: the room was amazing

Miinukset: a little to far off strip

Plussat: Very nice, good location.

Miinukset: No complaints

Plussat: Very clean and price was very affordable!

Plussat: Everything

Plussat: The staff were very nice and the suite was clean.

Miinukset: Apparently, there were several assorted ball teams staying....we were on the main floor....maybe some thought should be given to booking the more “energetic” customers on the lower floors so that the less “energetic” customers can rest better on the floors ABOVE them. It was very hard to sleep with all the sprints and tackles that appeared to be happening on the floor above us. Other than that, the stay was pleasant. We would stay again, just not in a ground floor.

Plussat: Location and settimg

Miinukset: Slow elevator

Plussat: It was very nice, clean, staff was kind and helpful. Location was close to everything but not right in the middle of the business. It was very convenient and quiet. We will be back!

Plussat: Very comfy and cozy! Staff was top notch!!

Plussat: Cleanliness

Plussat: The variety of the breakfast, and the amount of selections. The location was OUTSTANDING!!! we were able to get anywhere within 10-15 minutes. Clean rooms, friendly people, just really great overall!

Miinukset: Nothing really!

Plussat: Very clean the staff was helpful with any questions we had and very friendly. We arrived early and were allowed to check in. The location is so convenient easy to get in and out of. We will definitely stay here again.

Plussat: Super nice facility with all accommodations superb!!!!

Miinukset: There was nothing I didn't like!

Plussat: Nice breakdast

Miinukset: Outside fireplace inoperable One entrance/exit blocked off

Plussat: The breakfast was very good, great variety each day. staff was very friendly . location was excellent and close to shopping, great food, Dollywood. Trolly pick up right in front of the hotel which very convenient

Miinukset: The room was clean however, the smell in the bathroom was like mildew. I did report to the front desk.

Plussat: Multiple pools and hot tub, fresh baked cookies and beautiful breakfast bar.

Plussat: clean, great location.

Miinukset: outdoor pool not working

Plussat: The Location was great for all things Pigeon Forge. Breakfast was wonderful and the staff was very sweet to assist with special dietary needs.

Miinukset: The Indoor Pool is not heated. It was VERY cold and unpleasant for our family. The front desk clerk was not very kind on checkin. She definitely didn't represent the hotel very well. Everyone else was extremely kind, however.

Plussat: Extremely quiet, excellent free buffet , comfortable seating areas

Plussat: The breakfast was great.