Pigeon Forge hotellia

Plussat: We did not know there was a breakfast. I guess next time

Miinukset: That the in door pool and spa were not open. But we know it is not your fault

Plussat: Location and staff were fantastic!! Beautiful property, trolley to park was perfect and huge plus!

Miinukset: Honestly, it was almost perfect! The only thing was the outdoor pool could be bigger or even offer more for older kids/teens. That's all I can think of if anything!

Plussat: Liked the access passes that we got. The sundaes were great and the price was definitely great for it.

Miinukset: Room was a little small but it was a great stay.

Plussat: Hotel was very nice and staff was friendly

Miinukset: Beds were hard and pillows hard

Plussat: Song & Hearth Buffet has the best food I've had in a buffet. Definitely not your typical fare. It was awesome to have fast passes for the park as part of the stay.

Miinukset: Only a 4' wide section (if that) of medicines and other toiletries. Would be nice to have a larger selection. I had to run across the street to the gas station since there wasn't any cold/flu medicine

Plussat: We felt very comfortable, the total visit our stay, dinning, and park we felt Covid safe. Everyone was wearing mask, temp checks before parks, sanitation stations everywhere, you must use before entering transportations.

Plussat: Beautiful hotel. Everyone was delightful and helpful. Very relaxing atmosphere.

Miinukset: I can not think of one negative thing about the hotel.

Plussat: The rooms are beautiful. We loved that our room had bunk beds for the kids! Room service food was very good. Song and Hearth breakfast was very good as well. Our entire family enjoyed the beautiful pool. It took a while to get a drink at the pool, but I think that was just due to the number of people there at the time. Overall we really enjoyed our stay and will be back soone!

Plussat: We loved EVERYTHING about our stay!

Plussat: The room itself was normal. It is the hotel employee touches that made it special. Fast pass to rides and front rower at shows was great. Shuttle door to door open as a nice perk. Everyone had that southern charm. Liked getting a discount to for

Miinukset: Being in a suite with a bunk bed instead of a table or couch was not conducive to a couple without kids. It also meant other family noise was right next door. The heater blasts cold air before heating up. Faced a parking lot. Limited drawers.

Plussat: The place was very clean! Very nice and the place was definitely worth it.

Miinukset: I experienced racism from one of the Trolley drivers which made my experience less than perfect.

Plussat: Friendly staff, Clean rooms, amazing pool and so many fun activities! We absolutely loved our stay!

Miinukset: We loved everything!

Plussat: The staff was extremely friendly. The location couldn’t be beat.

Miinukset: Indoor pool area on the small side.

Plussat: The location is fantastic, and the hotel is beautiful! The staff went out of their way to make everything perfect. We will be back!

Miinukset: The only things were that the pillows were a little too soft, and we wished for biscuits with our breakfast.

Plussat: very friendly staff and free breakfast was better than average. Plus there is a parrot !

Plussat: It was a very clean facility with friendly staff and located in the middle of the attractions.

Miinukset: It needs more elevators.

Plussat: Wonderful staff. Hotel was CLEAN!!!! Great breakfast.

Plussat: Friendly staff, very clean, and rooms are decorated so cute! Good breakfast and cookies in the evening. Kids loved the pool and hot tub! The whole place smells so fresh!

Plussat: Staff was extremely friendly. We thought we were booked at the Margaritaville Hotel and was bummed when we found out it was at the Inn but once we got there we were impressed by your facility and will definitely recommend to others and visit again

Miinukset: The outdoor pool closing a bit later and the indoor pool not so hot in there

Plussat: It was very clean and the staff was very professional.

Miinukset: The only thing I had a problem with, is guests at the hotel were in the hallways talking loudly up till around 4 in the morning. This is nothing to do with the staff or hotel, just some people are rude.

Plussat: The location was great we will definitely stay again

Miinukset: Small queen beds

Plussat: Loved the beachy theme! Hotel was tastefully decorated. Enjoyed the hot tub.

Plussat: Room breakfast clean

Miinukset: A dog barking in a room next to me

Plussat: Clean friendly staff

Miinukset: No restaurant no bar and I will room heard a lot of road noise to about midnight

Plussat: I liked every single thing about this hotel. Everything was spotless and brand new. I arrived after 1am and the woman at the front desk was so nice and friendly and make checking in quick and easy.

Miinukset: There was nothing I didn’t like about this hotel.

Plussat: The location is simply amazing. The smoky mountains are right interview. The rooms are great in size and there is so much to do Steps from the hotel. The pool and staff are super friendly. We cannot wait to come back.

Miinukset: I wish we stayed longer. We were only there for three days and I think you need five or more days .

Plussat: Location

Miinukset: The noise coming from the village (music, people talking, kids screaming) made for a very unpleasant experience. Also, adding to this is the zero soundproofing of doors (entry and balcony). Laying in bed up until after 11pm, kids and people were also talking loudly in the hall, running up and down the hall and basically making it such between the noise coming from the outside “village corridor” and the hallway it was impossible to rest until well after 11pm. Then again in the morning the piped in “village” music starts again and the whole routine repeats itself. The party I was traveling with in the second room said it is quieter staying in NYC! Shower water pressure is poor - a shame because the bathroom is nice. Don’t bother trying to use the gimmick of the margarita machine. It’s a chore to use and for the $65 the hotel charges for ingredients and hit/miss quality of the actual drink go have yourself a margarita in a restaurant. The machine margarita was foamy and a waste of money. If I went back, the only room I would consider here would be the back side stream facing rooms, but that would not eliminate the possibility of kids and uncouth parents yelling and screaming in the hallways incessantly. The room prices are top of the chart for this area so one would expect a different caliber of guest and hotel in general, but it is what it is. Lipstick on a pig comes to mind.

Plussat: Nice area, room had balcony and fireplace

Miinukset: Room was filthy, hair and dirt all over the floors and one bed had not been changed and had food crumbs in it. Coffee shop had no idea how to make an americano and was extremely rude when I asked them to remake it because it looked like tea.

Plussat: Cleanliness and staff

Miinukset: Nothing was wrong with this hotel

Plussat: The location and room design was awesome. I did expect better fitting bedding. We had a bottom sheet for our top sheet.

Plussat: I enjoyed the surrounding restaurants and the friendly staff.

Miinukset: I feel the price is a bit to expensive. However it had a good time.

Plussat: We stayed on the river view side and it was perfect. Absolutely no noise from the village side. Very relaxing to sit on the balcony and listen to the gentle rolling river and watch the birds.

Miinukset: Due to covid, there’s no housekeeping/turn down service so we basically had to empty our own trash and ask for everything else we needed or ran out of and our room was never cleaned. But times are different right now and I’m sure that’s not the norm without covid. Also be mindful of hallway noise.

Plussat: Great location, great staff. Overall a great experience

Miinukset: None

Plussat: Everything especially the staff, room, and Location

Miinukset: It’s nothing I didn’t like !

Plussat: Location

Miinukset: I checked in went to my room. The comforter had orange cheese puff stains. The crumbs still there from the people before me. I told front desk they sent house keeping which couldn’t come in room because of covid 19 and handed me linens to do bed my

Plussat: Room was nice size and pretty quiet. Beds were very comfortable. Location was ok but not what I had originally booked. The staff was super friendly. The pool area was exceptional and very nice.

Miinukset: I had booked a River view but we were put in a room with the balcony overlooking the shopping called the village. I didn't like all the light that came in at night through the balcony doors. It was also noisy until the shops closed and everyone had cleared out of the area. I didn't like the fact that we stayed for 9 nights and we couldn't get our room cleaned because the staff wasn't allowed in the rooms at all. We had to ask for towels and other necessities everyday. You had to be in your room in order to get the towels and necessities.

Plussat: Rooms were very clean and spacious. Staff were helpful.

Plussat: Overall great hotel. Only wish they had a hot tub and a better breakfast

Plussat: Room was nice and clean. Bed was comfortable. Shower was nice. Location was convenient to everywhere we wanted to go. Really impressed with all the plug ins for devices. Pool was very nice looking and big even though we didn't get in it. Hard wood floors.

Miinukset: At check in the lady didn't tell us our room number or where the elevator was. Customer service was nonexistent. Pillows were Uncomfortable. Walls paper thin. Very loud for an upscale establishment.

Plussat: Location!

Miinukset: Nope! Thanks

Plussat: Great staff, great rooms, great location!

Plussat: There was nothing that stood out about this hotel.

Miinukset: Had almost no staff. Entire hotel was filthy, not once during our 3-day stay did anyone come and wipe anything down in the common areas during Covid.

Plussat: Location was convenient.

Miinukset: The noise of the outside. Was in a room by the road. Lots of car noise.

Plussat: The staff was amazing. Everyone we came in contact with was helpful and professional. The bartender was the best part of the whole experience. She was sociable and kept everyone laughing. The pool and fire pit area were beautiful.

Miinukset: The beds were the most uncomfortable thing I've ever slept on. The pillows were just has horrible. The air conditioner in the room all though it kept the room at the right temperature also created a lot of moisture and your clothing felt damp.

Plussat: Perfect location right off the strip. The room was clean and very updated!

Miinukset: No complaints

Plussat: Excellent place nice few !

Miinukset: Could have use Air-conditioning the elevators and Would have been nice if the bar was open at like noon Instead of 3 pm for afternoon cocktails , but not real problem .

Plussat: The location was not in a crowded area. The hotel room was very clean.

Miinukset: It did not meet my expectation of a 4 star hotel. It was equivalent to any three star hotel I’ve stayed at in the past. Nothing wrong with it, just not what expected when I booked. Standard room. Nothing that stood out. The pool was for small child

Plussat: Location

Miinukset: Nothing

Plussat: It was in walking distance to a lot of things, good price, the pool was awesome, the staff was very polite as well...

Miinukset: Our Air didn’t work the entire time we were there, we had to buy a fan from Walmart just to help with the stuffiness in the room, we called the office multiple times, they had to flip the breaker to get it to work again but it only came out as fan air not cool ac air... Other than that, it was good

Plussat: Staff were friendly. Rooms were clean.

Miinukset: We had a bunch of party people next door. Didnt get to sleep till around 3 every night. Disrupted my granddaughters sleep habits. Didnt have very good internet.

Plussat: Pool

Miinukset: A/C leaked in the room getting our bags wet. Bed very uncomfortable, shower was horrible, door knob on bathroom door hanging off! Burnt outlet and only 4 channels on tv.

Plussat: The location

Miinukset: Everything

Plussat: Close to stuff

Miinukset: Very outdated and stinky, doors got stuck and we couldn’t get into our room!

Miinukset: No house keeping. Police was there every night for something different. Our toilet wouldn’t flush all the way and they give you one pillow to sleep on

Plussat: The location was great! The staff was extremely friendly!!

Miinukset: The pool was nasty! It had wads of hair floating around and cigarette butts all over the place.

Plussat: The only good thing was location

Miinukset: The rooms were dirty and I mean turn your socks black dirty. The doors did not close, my husband had to get tools and actually fix our door because they didn’t have a maintenance man on staff and would not give us a refund. The pool is way smaller

Plussat: The staff are great and super nice plus the location is wonderful.

Miinukset: The rooms were not cleaned good at all. There was dirt piled onto the corner of the bathroom floor otherwise it was good for the value I suppose.

Plussat: Location is great. Within walking distance to many different attractions

Miinukset: Fire alarm ripped out of wall. Door had a gap underneath and didn’t shut well. Bathroom door didn’t latch. Soaps left on shower from previous guest. Floor turned your feet black. Mattresses were horrendous. too pricey for what we got.

Plussat: Location was nice that's it

Miinukset: Room was dirty fridge was left open from whenever last used so water was everywhere around it the shower only had cold water and the beds are not comfy at all

Plussat: The pool was nice

Miinukset: The floor in our room was filthy. No housekeeping due to covid and no break fast

Plussat: Best breakfast setup during covid.

Miinukset: Not as advertised. Not clean.

Plussat: The staff was simply amazing! Every time I passed any employee in the building, they were eager to help and make sure we were well taken care of.

Miinukset: Not a single thing!

Plussat: The southern Hospitality that the hotel far exceeded my expectations!

Miinukset: Some of the repairs to the room seemed kinda cheap.

Plussat: Lobby was beautiful

Miinukset: We had half of shower and toilet kept running all night but from all that it was a ok stay

Plussat: The beds were great.

Miinukset: Bathroom was to small

Miinukset: That the pool stayed open all night

Plussat: Movie and popcorn nights for the kids. Great for families.

Miinukset: Pool was smaller than anticipated in the pictures.

Plussat: Everything in public areas appeared to be clean and the staff was very nice

Miinukset: The grab and go breakfast I understand that they are only doing what they have to do to keep people safe.

Plussat: Friendly workers

Miinukset: Beds were not comfortable . We waited over an hour for the teenagers who were just sitting on the outside of the hot tub to move so we could get in (which they never did) . I picked this place because of the pool and hot tub and couldn’t use them

Plussat: Friendly staff Nightly movies by the pool with popcorn Free breakfast

Miinukset: Due to covid regulations breakfast wasn't normal buffet and there were no options everyone got the same thing.

Plussat: We loved everything. Very beautiful

Miinukset: The pool is so crowded. I feel like there should have been a time limit on the hot tub so others could enjoy it. That’s the only reason I personally wanted to stay there and we never could get in.

Plussat: Always love the location.

Miinukset: They didn’t have hot breakfast like they always did before and that’s why we stayed there this time. But we know it was because of the covid-19 so we wasn’t to disappointed.

Plussat: Everything

Miinukset: Nothing

Plussat: The location can't be beat. I also liked that it wasn't smashed up against another hotel and it had a nice rock wall versus another hotel. Many of the other hotels have no privacy and are stacked on top of each other. The staff were all very courteous.

Miinukset: The room was not clean. There were not ANY signs of bedbugs or roaches. However, the pillows were old and the sheets were not clean. Many had cigarette burns in them. The furniture has dust on it. Behind and around furniture was not clean. Walls had marks

Plussat: The price

Miinukset: My main problem was that the key cards they give out are garbage and we kept having to get new ones.

Plussat: The location was great and the pools were nice. The rooms were just average, but pretty clean.

Plussat: We were very pleased with our stay. The staff was exceptionally friendly.

Plussat: Indoor and outdoor pool , location is great , and the night receptionist offered us pool towels even with a late arrival . Also love that pools were open later than most places . 11pm

Miinukset: Didn’t like that there were balcony chairs for each room .... kind of had to share them. Also with covid no breakfast ( that could be fixed by doing some sort of grab and go breakfast)

Plussat: Location was good. Bed was comfortable.

Miinukset: Breakfast didn’t start until 8 so not good for early risers. WiFi was almost nonexistent. Room needs some maintenance.

Plussat: The location

Miinukset: The smell and cleanliness Had to get them to come and clean the room again after check in Fan in the bathroom didn’t work Water pressure was awful Smell was disgusting Owner and manager were unreasonable

Plussat: The suite that we stayed in was really nice. The indoor pool and fire pit was a huge plus for our stay. We loved it!

Miinukset: When we checked into our room, the coffee filter was left in the coffee maker from the previous guest. Also I wish we would have had a broom in our closet to sweep the floors during our stay.

Plussat: When we moved to room 3000.

Miinukset: The first night the bed was bad.

Plussat: The bed

Miinukset: Cleaning the coffee maker And the breakfast that I paid for and didn’t exist

Plussat: Small hard to get in locked door

Miinukset: Scary parking lot . needs more light bad neighbors in back

Plussat: The location was great. I just wish breakfast opened earlier. I missed it every morning because I had to leave by 6:30

Miinukset: Breakfast time

Miinukset: The room was in need of major repair! The dresser drawers were falling out of the dresser. The bathroom light was very dim...the room was very hot...air was not working good at all! Mattresses were hard, very uncomfortable. No door latch. I normally love staying here, but not this time!

Plussat: Location was excellent. Right downtown and could walk to many things.

Miinukset: Floor in the room was very dirty. Cleaned it myself with some towels as it had not been cleaned in a long time. The rest of the room was very clean and nice.

Plussat: I liked the location and how convenient it was to the Great Smokey Mountains.

Miinukset: I didn’t like the room. It was just dirty feeling and not kept up. I feel that it was defiantly overpriced for what the quality of room it was. The walls were peeling the bathroom tile if coming up and the tub was peeling.

Miinukset: Parking was very poor.

Plussat: Nothing

Plussat: check in went well & check out

Miinukset: cleanliness of room was no good did not give us clean bedding

Plussat: Maintenance staff, who had to make multiple trips to our room to fix the A/C (which never worked right), were friendly and helpful. Room clean, once we got in it.

Miinukset: A/C didn't work right in our room, even after being replaced and the new unit worked on twice. Only A/C from shared adjoining room kept ours cool enough to sleep in at night. Elevator and sidewalks dirty, not enough parking.

Plussat: They done an excellent job with the breakfast and keeping us in clean towels.

Miinukset: The beds were smaller than I thought they would be

Miinukset: Did not have a pool

Miinukset: Bathtub was dirty

Plussat: It was close to all the attractions great place to stay and clean and will fit your budget great place to stay

Miinukset: Wi-Fi

Plussat: Clean, great price, perfect location, comfortable beds, great service, & American owned and operated!

Plussat: I love this property it’s walking distance to almost everything the Island is right across the street next door is an indoor mini golf park and go karts track the pool is open and has had a major redo since we were here last year

Miinukset: I loved everything will always be my go to place when in town

Plussat: Location,

Miinukset: Room had Nats everywhere. The time limit on the jacuzzi went to 60 minutes but turned off before 20 mins every time. The trash trucks slam the metal garage bins when they pick up trash at 4am half the time we were there. Not the most pleasant staff at front desk. Website didn't say breakfast would be closed during our stay. It had showed a few week period that would be closed, but that was expiring before our visit

Plussat: The location was perfect.

Miinukset: Although the exterior and lobby areas had been updated, sadly the rooms had not. Our room was clean but dated. The door to the adjoining room was flimsy interior type door, a strange a/c unit hung from the wall in bedroom, there was a view of a hvac uni.

Plussat: location was great, rooms were clean, staff was friendly, pool was good, price was good

Miinukset: nothing that I can actually think of

Plussat: That they provided breakfast.

Miinukset: Smelled musty inside. Will not return.

Plussat: The fire pit, the Elvis impersonator, close to the island

Miinukset: Needs to be cleaned better

Plussat: Close to restaurants

Plussat: Location to The Island

Miinukset: Very small bathroom! Had to go into bathroom to close door. Extremely noisy! You could hear other people outside, traffic, and others in surrounding rooms near.

Plussat: The beds are comfortable and the pillows are big and comfy as well I love this hotel how everything is right at you

Plussat: Breakfast was not offered due to remodeling

Miinukset: Could have more parking

Plussat: price clean

Miinukset: location parking

Plussat: They changed our room and refunded Stay

Miinukset: Booked 3 Day vacation, assigned a Room with Black Mold. (Have photos) Vacation was ruined due to getting sick. Management should pay for vacation ruined.

Plussat: This is definitely not a 3 star hotel and nothing was good about it.

Miinukset: Bad smell thru out and not so friendly Staff

Plussat: Bed was comfortable.

Miinukset: Location. Staff wasn’t very friendly. Balcony was full of bird poop. Pigeons living above the balcony where the soffit was missing.

Plussat: Friendly staff that worked with me in changing my stay dates. Comfortable bed! Cleanliness.

Miinukset: I requested a walk in shower if available which was on me. It was pretty small. I've actually had smaller, but would not make this request again. It was really, really hot in the hallway.

Plussat: Location and room was acceptable for our needs.

Miinukset: Smokers all around us making our room stink.

Plussat: Very clean and comfortable. Smelled fresh and clean.

Plussat: It is very clean and the staff was great. It is conveniently located. My husband tried the breakfast they provided and said it was really good.

Miinukset: The beds are really firm and uncomfortable, they are rough on a back problem. The pool is on the small side.

Plussat: Good breakfast but not a lot of seating. Great staff.

Miinukset: Bathroom door needed to be fixed

Plussat: Definitely one of my better hotel experiences at Pigeon Forge! We enjoyed our 2 night stay. Good location and nice place to stay

Miinukset: Breakfast wasn't great but that's not what we paid for anyway

Plussat: Nothing

Miinukset: BEDBUGS!!!! We even showed the staff one of the bugs and all the bug bites we had. The front desk said they would send someone up to look at the room. NO ONE CAME TO THE ROOM. We complained to Management and they moved us to another room. HORRIBLE!!!

Plussat: Great location. Large quiet room. Comfy bed.

Miinukset: Elevator out of service. Door to stairway propped open. While location felt safe there was no security locks on back exit door.

Plussat: None covid 19

Miinukset: The water in hot tub didn't seem the cleanest and it had a muggy smell.

Plussat: Great location for walking town, comfortable beds, several restaurants and attractions within walking distance

Miinukset: No

Plussat: Staff was very friendly and the location was perfect. Every room had a balcony with a view. And the price was perfect. Right across from the island and other attractions were close.

Plussat: Clean and very comfortable. Great location very friendly staff. Nice indoor outdoor pools with slide. Jacuzzi and fire.

Miinukset: None everything was great.

Plussat: Everything about the hotel was surpassing the 2.5 star! Our second visit and we will return.

Miinukset: Nothing.

Plussat: Room was very clean. Staff was friendly.

Miinukset: Shower water pressure was a trickle. Room lighting very poor. Picture and description of pool/lazy river very deceiving.

Plussat: cleanliness

Miinukset: The main reason we stayed was the hot breakfast and because of the virus issues, there was none.

Plussat: Great location!

Miinukset: Breakfast wasnt provided due to covid-19.

Miinukset: Sorry that breakfast wasnt being served.

Plussat: Pools and hot tub were great.

Miinukset: Staff was extremely rude. We booked this hotel with the promise of free breakfast but due to covid they closed it down. I completely understand but at the same time for a family of 5 thats a big unexpected expense! They should definitely inform people of that ahead of time.

Plussat: No breakfast right now due to COVID!!!

Miinukset: Our stay was great people were friendly and hotel was very clean

Plussat: Close to attractions

Miinukset: Bed was hard ,pillows where the size of a throw pillow . Checking person was very rude .

Plussat: Everything!!! I have nothing but positive things to say. Absolutely will be back.

Miinukset: Zero

Plussat: Great location near attractions and restaurants. Nice view of the river from balconies and the outdoor patio. Will be an attractive looking place when remodel is done. Personnel were all great to speak with. Rooms are clean and beds are comfortable. Bring your own pillow.

Miinukset: Hotel was advertised as newly remodeled, but is currently in the process of. Crews and equipment every where. The New shower in our room leaked all over the floor, so much we had to use the bath towels to soak it up. Breakfast was mostly cold. Syrup was out, but no pancakes or waffles. The New hard floors in the hallway made it noisy on our floor and the one above us. Pillows are flat.

Plussat: Recently remodeled really nice set up. The only thing that I would say needs to be fixed when they installed the new showers they have half walls and water splashes out of the shower all over the floor they look really nice but I think it was just a design flaw from the builder. Besides that really enjoyed our stay, very clean up to date

Plussat: Very friendly and knowledgeable.

Miinukset: No

Plussat: Everything was very clean, neat, and nice. Also the staff was very kind and accommodating. They had free cookies, complimentary popcorn at night 7-10, and continental breakfast at a convenient time in the mornings. We got a room with 2 queen beds on the side opposite of the river and it was very nice and cozy!

Miinukset: The shower and that they were under construction. Also, the turn out can be quite dangerous depending on the traffic and there is only one entrance.

Plussat: We just visited for a 3 nights stay and I just had to do a review. This place is awesome. Very comfortable stay. Super comfy beds. The breakfast was phenomenal and the afternoon tea and water station was perfect when returning from our morning travels. The kids loved the evening popcorn and 24 hour hot chocolate stand (tea and coffee also). The fire pit at night was so relaxing and fun. So much to do in walking distance to the hotel. We would definitely stay here again. ⭐️⭐️⭐️⭐️⭐️

Miinukset: The air vents are directed right at the bed and are not movable. Was pretty cold laying there.

Plussat: Great breakfast, beautiful location, sweet tea and water available in lobby 24/7, fresh popped popcorn every evening and a trolley stop right outside the hotel!

Miinukset: Nothing

Plussat: The food was cold and the grits not done . Great coffee. Offered only 1 kind of meat so if you did not like sausage link you were out of luck.

Miinukset: Well the beds were to hard. People roamed the hallways . The patio out back was the best thing about the Inn.

Plussat: The beds were super comfortable. The food was decent and the popcorn at nite was good and open drinks through the day was things I enjoyed.

Miinukset: There was a huge population not enough seating for breakfast. There was all these crowds in the pool never any time to enjoy the hot tub kids running around wet floors and lack of courtesy. It definitely was a tourist hotel. On line it looks like a hotel that on the River in a nice area not in a infested traffic all tourists attraction area! The staff wasn’t helpful much nor very friendly but they definitely were over worked and perhaps not enough staff for such huge crowds of customers in this hotel. The interior also was scuffed up on the outside of rooms just looked not very much like a 4 star hotel as advertised or a number one hotel in Pigeon Forge

Plussat: Newness

Miinukset: Breakfast needs upgrade.

Miinukset: A/C was not working properly

Plussat: Nice complementary hot breakfast.

Plussat: Location was good. Had shaded parking spots. Pool was clean.

Miinukset: Rooms need updating. No usb plugs for charging devices. Very little plugs in the rooms for charging devices.

Plussat: My grandkids loved the pool. They would have stayed in all day. Right across from Hard Rock Cafe and Wonderworks. Also across from Hatfields and McCoys.

Miinukset: No breakfast but cold cereal but I know it was not their fault. Maybe take a little off of price of room while no hot breakfast.

Plussat: Everything just as we wanted

Miinukset: Liked everything

Plussat: The staff was nice and friendly. Location is close to attractions but just far enough away not to be right in the middle of everything.

Plussat: Cleanliness of the room

Miinukset: Way to overpriced for a basic motel room. cold food at the continental breakfast.

Plussat: Close to everything my son and I visited and he was happy that the pool was open til 11pm

Plussat: Pet friendly, close to activities, clean.

Plussat: The rooms were above expectation and very reasonable price. Kitchen and sink was very useful. Staff exceeded expectations and treated us like family

Miinukset: No complaints

Plussat: Location. Set up of the room, especially the mini kitchen which is very useful. Also the room service is great.

Plussat: Basic, inexpensive stay for a night.

Plussat: Great Hotel. I visit Pigeon Forge about 3 or 4 times a year, and I don’t look at any other place. Always very clean and I feel save .. The staff are super friendly and kind. Alway a great stay while in Pigeon Forge.

Plussat: There was no breakfast because of Cov.19

Miinukset: There was trash still in the room from the previous people that stayed in the room. Desk clerk came in and swept the room after we complained.

Plussat: I have stayed at this particular Microtel before and the staff is always very nice, the rooms are always very clean and comfortable and they allow me to bring my dog.

Miinukset: Nothing

Plussat: Very nice room with a cushioned seating area at the window. Good breakfast first day. Plenty of parking in a great location.Fair rates.

Miinukset: Towels were a bit worn and rough. Second day breakfast was not good at all. Bathroom was a little cramped in the way it was designed.

Plussat: Location

Miinukset: Rooms are outdated very dirty very nasty

Miinukset: The furniture could be a little bit nicer the chairs were wobbly. The outside door where the laundry room was that area was dirty. And there was a couple people at the front desk that wasn't very friendly or talkative at all.

Plussat: Good location between major attractions Pigeon Forge and Gatlinburg. Also walking distance to several nice restaurants.

Miinukset: Room was a non-smoking room however the room smelled of smoke.

Plussat: The air barely worked soap dispenser didn’t work beds were hard cleaning people came in while we were gone and left a cigarette in the floor (we do not smoke)

Miinukset: Everything

Miinukset: They took a date of the hundred dollars out of my account because they said that I smoked in the room when I did not I couldn't reason with him and I can't even dispute it these establishments should not have that kind of power to do whatever they want

Plussat: Made me feel comfortable

Miinukset: Nothing

Plussat: Perfect location and the ac stayed really cold!!

Miinukset: There was a thick layer of dust on surfaces they must have thought people don’t pay attention to, found hair in the bed, soap dispensers in shower did not have anything in them

Plussat: Location was great .

Miinukset: The place needs maintenance . The elevator was slow and sounded like it was going to break . The pool could use a cleaning . The whole place needs some fixing .

Plussat: It's was available at the last minute

Miinukset: Smelled like mold

Plussat: Booked 7 rooms on 1 hour notice. Staff was very helpful to ensure everything was ready for the group. Rooms were clean and comfortable.

Plussat: The room was clean and had plenty of pillows and everything we needed. The location was good too!

Miinukset: The bed was hard and the room was a little small but it was all we really needed.

Plussat: I’ve stayed at this place several times throughout the many years an since the new owners I’ll have to say I won’t be back .. roaches and the room was not cleaned .

Miinukset: Taking out all the jetted tubes which is the only reason I pick this one over the Many there. I’ll not be back

Plussat: Indoor pool

Miinukset: there was renovation going on so right at elevator was always dusty.

Plussat: Breakfast was awesome and the king sized bed was very comfortable, and the staff was very friendly

Miinukset: The floors were very dirty; the carpet especially needed a deep cleaning and should be taken care of ASAP

Plussat: big room, loved the location and the balcony overlooking the creek.

Miinukset: the carpet needs cleaned or replaced, was stained and had sticky stuff on it in places. also watched a cleaning person take a small (one of those ones in the spin buckets) and put it up on the coffee counter and clean it with the mop !

Plussat: Staff at desk was friendly

Miinukset: Was looking forward to the breakfast, Did not know it was grab and go. Should have had buffet and take to room. could not get extra pillows, no housekeeping. Decrease room price if no breakfast, An apple, banana and whatever else in bag is not breakfast for this southern girl

Miinukset: Was not a clean hotel and didn't have hot water had to get another room to take showers

Plussat: Sack breakfast. It was ok. Muffin, granola bar, banana and apple.

Miinukset: Beds could've been softer. Bathroom is very very tiny and was dirty! Elevator is SUPER slow! Better furniture needed on balcony and carpet needs to be replaced!

Miinukset: Dirty parking lot in the back. Keys kept getting deactivated.

Plussat: It was a poor bag breakfast that didn’t even include water

Miinukset: It was very poor and overpriced for the conditions, all of the construction around and things were a mess, one night the staff literally locked us out side of the pool area while having a drink! We had to go up 2 floors just to get ice because our floors ice machine was out of order.

Plussat: The staff was great! Very friendly! The breakfast was hot. The pool was clean and so were the rooms! I loved the fire pit and the little pigeon river view. The patio on the back was a cherry on top!

Miinukset: Nothing. It exceeded my expectations!

Plussat: Right by the river

Plussat: Loved how friendly the front desk staff was! Beds were amazing. Room was huge.

Miinukset: Booked a king room with a balcony with a river view...we did have a balcony but it was on the side not facing the river.

Plussat: I love Everything abt this hotel down to the Pool slides kiddie pool and snack bar that was so convenient

Plussat: All of the personell were supperb

Miinukset: Nothing

Plussat: The location was great and the staff very friendly.Morning breakfast was very good, but crowded.There were plenty of tables and the eating area was quite large compared to other hotels.Didn't have a problem finding a table. I would stay here again.

Miinukset: Two issues with this hotel.Room had microwave but it wasn't plugged in.The cord was too short to reach an outlet.Had to pick it up and place on floor near outlet to use.Let staff know when checking out.Stain on blanket and bedspread needed washing.

Plussat: Peaceful and quiet!!

Miinukset: Needed more of a Breakfast menu for dieting people!

Plussat: Centrally located. No traffic sounds , even when on balcony.

Miinukset: Christmas tree and all the decoration are white. - just add some pops of color!!!

Plussat: So close to all the attractions

Miinukset: Nothing

Plussat: COVID 19 farce made it more difficult to enjoy. Grandson liked the water park but closing down every 2 hours made it hard to enjoy the water.

Miinukset: The price, not really worth it right now.

Plussat: I loved the room , my grandchildren loved the pools. The staff was pleasant.

Miinukset: The water park seamed bigger in the advertisement than it really was. The complimentary breakfast they brought to our room each morning was very cold.

Miinukset: Breakfast

Plussat: Room was clean and comfortable. Great location. Breakfast was great.

Plussat: All staff we interacted with were very friendly. Breakfast was much better then I expected and service with an absolute smile! Checking and checkout was so easy and we were given cookies “for your trip home” Excellent experience!

Miinukset: Could hear noises in the hallway but not so bad that I wouldn’t stay here again

Plussat: Breakfast was really nice in the morning.

Miinukset: None