Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.
In Fashion Hotel & Spa - Adults Only sijaitsee keskustassa, ja Nuestra Senora del Carmen sijaitsee muutaman askeleen päässä ja Playa del Carmen Main Beach sijaitsee 3 minuutin kävelymatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva vastaanotto, kielitaitoinen henkilökunta ja matkatavarasäilytys. Hyödynnä maksulliset lentokenttäkuljetukset (menopaluu) rajoitetusti.
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