Now Amber Puerto Vallarta Resort & Spa

Food was okay. Staff was just horrible. They are scammers and will harass you for money the minute you arrive.

RUN AWAY, FAR AWAY WHILE YOU CAN. This place is HORRIBLE. DO NOT ever have or plan a wedding here or even book a stay here. They harass you for money from the minute you arrive until the second you leave! I have been to a TON of resorts and I have NEVER in my life experienced such terrible customer service from everyone at this resort. My husband and I came for my sister's wedding and they were treated HORRIBLY by staff! I don't even know where to begin. The wedding planner PATRICIA is TERRIBLE! She scammed them into signing a fee when they were DRUNK on their wedding day. Then they tried charging guests for day and night passes over $100 each, even though the wedding guests were already paid for in the wedding fee! I can't even make this up. We had over 100 wedding guests and they treated every single guest horribly. They left a guest outside at 4am and told them to pay $80 if they wanted to come inside. THIS PLACE IS A SCAM. I have so much more to say and add to the horrid experiences we all had here, but I think this alone says it all. DO NOT book here. There are so many there beautiful resorts with delicious food to go to in the area. Again, DO NOT book this scam!

Food was not good

Your staff is awful, disrespectful, no English, not polite, not helpful, I can go on and on, this is most terrible experience I have ever encountered. They need to be retrained. I hope the manager that knows English will read this and keep this in mind. Unprofessional people!!!!