Riika hotellit lähellä Latvijas Nacionālais mākslas muzejs

Plussat: Beautiful rooms, great restaurant and great waiting staff in the restaurant.

Miinukset: We booked this hotel to get ready for our wedding. The receptionist (I think his name was Leo) was rude. First of all he "doubted I had booked two rooms" (I had), and then when he finally found the booking (I had to show it to him on my phone), told us if we needed anything (like an extra duvet) we need to say so now so that we don't disturb housekeeping staff later (it was 6pm so not late). At that stage we hadn't even seen the rooms so had no idea what we might need ... As we were getting ready for a wedding we had many bags - no offer to take them up to the room and didn't even show us where the lifts were. Also didn't give any information about breakfast, facilities etc. Completely ruined the whole experience for us all.

Plussat: Rauhallinen sijainti ja sänky mukava.

Miinukset: Aamiainen ei vastannut 5 tähden hotellin tasoa

Plussat: Location

Miinukset: Breakfast Gym Bar

Plussat: Location and staff

Miinukset: Breakfast by far too expensive!!! Fitness could have been better!!!

Plussat: great location. VERY good room : big, comfortable, kitchenette, pod-coffee maker, valuables safe. I usually book with one of the large hotel brands - but this time the preferred local hotel was quite a bit more than Bergs. Was a great decision to book Hotel Bergs.

Miinukset: no key required to access lift - but that's about it. was a great place to stay.

Plussat: Hieno, loistohotelli, erittäin isot ja tylikkäät huoneet.

Miinukset: Kaikki oli loistava.

Plussat: Bergs is a lovely hotel situated close to the attractions and just outside the old city. We had a spacious room, good bathroom, complimentary chocs, parking 100 metres away and lovely people. Pleasant varied breakfast, we were 100 yards from a lovely park. 3 blocks from the opera house and in easy reach of the old city though another beautiful riverside park. The Trends restaurant did imaginative modern cuisine. Restaurants in the old city were 10 to 15 minutes walk depending on where you want to eat. The Art Nouveau area is close by too. The staff were brilliant. The waiter at Trends got soaked moving us off the terrace when there was an unexpected downpour. We stayed quite dry. A receptionist came in the car with us to make sure we got to the parking lot OK. Riga is a very elegant city.

Miinukset: We did not care much for the associated Berger restaurant but there are plenty of other options.

Plussat: It was super clean and in a good location, close to the restaurants and bars.

Miinukset: Can’t think of anyhing that I didn’t like

Plussat: everything

Plussat: The room is very comfortable and with some very nice snacks, which is important when you work a lot and do not have much time. The staff is extremely kind and helpful. I will be back for sure.

Plussat: Spacious rooms. Great location.

Miinukset: Cleaner stole money from us. One member of staff at breakfast very rude, didn't realise we understood Latvian. Reported to front desk. No action taken. Stayed here several times over the years. Will reconsider staying here in future.

Plussat: The staff (especially at the reception and in the breakfast room) were very engaged and helpful. The suite was large and the bed enormous

Miinukset: Struggled with connecting with the WiFi. The room we had (324) was outfitted to care for disabled which is a good thing for those needing it. For me it was a bit annoying in that they had installed a ‘support arm/handle’ next to the toilet that due to its location almost made it impossible to reach the toilet roll... ... and the shower rod was way to short. I like to stand under a shower, not hunker down to do my hair.

Plussat: Good breakfast, great location, comfort for travelers with car, parking near hotel, parking cost 2 euro per night, it is cheap and save option comparing other hotels in Riga. Rooms are quiet and clean.

Miinukset: Restaurant is closing by 9-10 p.m., working hours could be definitely longer.

Plussat: Staff at reception were efficient and pleasant. Also the staff in the restaurant were supurb. I felt that they did more than make you feel welcome. Thank you.

Miinukset: Nothing

Plussat: Kuntosali oli aonakin tällä kertaa hiljainen ja hyvät laitteet.

Miinukset: Hotelli liian arvokas kyseisessä maassa. Kun hotellissa ei ollut edes sauna ja uinti mahdollisuutta. Liikenne melu kuului huoneeseen selvästi.

Plussat: Very nice, clean and comfortable hotel close to old town in Riga. We had a balcony with fantastic view of the setting sun. Both room and bathroom clean and functional. Fantastic breakfast offer with broad variety of food and beverages. Parking very close to the hotel for only 4€/night.

Miinukset: None.

Plussat: Good location from airport and for walking to city center

Miinukset: Parking is full despite the fact that it was for extra fee. Climate control was out of service.

Plussat: Bbreakfast was very good.

Plussat: Clean and well equipped

Miinukset: Options and wishes made in booking were not checked and respected. Parking was small and crowded and with extra charge. Mirrors were stolen there so no surveillance either. Breakfast okay but not as good as expected

Plussat: Very good hotel, modern decorated, clean and comfortable. Friendly staff. Not in the heart of city center but 15-20 minutes on foot or 5 stops by tram next to the hotel

Miinukset: No breakfast included in price, and the parking was also used as a public parking not only private. There was a mistake at hotels system so the reception charged us more money for the room, but after we give them the booking confirmation they apologized for that and charge us with the correct amount

Plussat: Very good hotel, modern decorated, clean and comfortable. Friendly staff. Not in the heart of city center but 15-20 minutes on foot or 5 stops by tram next to the hotel

Miinukset: No breakfast included in price, and the parking was also used as a public parking not only private (not secure enough). The room next to us they were shouting loudly until 3 am, so we couldn't sleep, but that wasn't hotels faults

Plussat: Everything

Miinukset: Nothing

Plussat: We liked that there was an air conditioner and TV in the room. And we also enjoyed free toiletries.

Miinukset: The room and the bathroom were not very clean. There was lots of dust everywhere and the carpet was dirty. The towels were not replaced and the beds were not made the next day. We also bought some hot chocolate for our child but it was stolen, which was very surprising.

Plussat: Aamiainen, huoneen siisteys, parveke

Miinukset: Vähän liian syrjässä Riian palveluista

Plussat: Sijainti on loistava, vanhan kaupungin reunalla, lyhyt matka kaikkialle.

Plussat: Aamiainen oli monipuolinen ja sitä oli riittävästi. Lasi shamppanjaa kruunasi täydellisen aamiaisen. Huone oli siisti ja ulkoa ei juuri äänet kuuluneet. Sijainti oli aivan rautatieaseman, bussiaseman ja vanhankaupungin vieressä.

Miinukset: Sängyn patjat olivat huonot ja tyynyt liian pehmeitä ja kuluneita. Naapurihuoneen äänet kuuluivat liian selvästi. Kylpyhuoneen suihkumekanismi oli liian jäykkä, eikä toiminut kunnolla.

Plussat: Fantastic location on the edge of the Old Town and the spa and massage services available!

Plussat: Very clean, spacious room, good breakfast buffet, modern interior design, near the old town

Miinukset: --

Plussat: Nice luxurious room, all conveniences you can expect. Great breakfast !

Miinukset: Can´t complain about anything.

Plussat: Room was very nice and clean and also big.

Miinukset: Service was bad and very rude. Not 4star...

Plussat: Stayed many times. Never disappointed. I always ask for nice & quiet room and always getting it. Thank you ☺️ Staff very nice and professional, friendly

Plussat: Spa area is really relaxing. Room is big and clean.

Miinukset: English language skills of the personel is lacking. I've asked for parking place with was crucial for me, didn't received information before arrival that there won't be available. If I knew it before I would change the hotel.

Plussat: Nice spa, comfortable rooms

Miinukset: Staff not the most friendly

Plussat: aamiainen oli hyvä, muttei mikään ylitsevuotava. Paikan sijainti erinomainen vanhankaupungin vierressä ja lähellä ratatie- ja linja-autoasemaa.

Miinukset: Luulin, että SPA:ssa olisi ollut uima-allaskin

Plussat: Sijainti

Miinukset: Maksullisesta ”spa”:sta

Plussat: Monipuolinen aamiainen. Kahvi oli 1. aamuna koko ajan loppu, tai kone vaati pesua,

Miinukset: Hotellin ravintolassa tarjoilija unohti tulla myymään sikarihuoneeseen sikaria, odotimme 20 min.

Plussat: The location next to parks and old town and the nice breakfasts and the old architecture and the welcoming staff.

Miinukset: Same kind of breakfast everyday but it was very good in general

Plussat: Hyvä aamiainen. Sijainti eriomainen. Hotellilla oma parkkipaikka.

Plussat: Megija is the best receptionist EVER

Plussat: A classic 4* hotel in the historic centre of Riga just next to the Old Town and other places of interest. Railway and bus stations are both within walking distance. Rooms comfortable and air-conditioned (not ubiquitous for Riga). Staff very friendly.

Plussat: There are a lot of positive things about Europa Royale Riga : the staff is very helpful, the location is very central,, the breakfast buffet has a rich offer and you are in a building Art Nouveau, a style that made Riga famous worldwide.

Miinukset: The only negative thing is that the hotel is somewhat old and would need some repairing : door handle falling in the bathroom, room door difficult to close etc...

Plussat: Huoneemme oli iso ja siinä oli korkea katto mikä teki siitä todella avaran. Myös aamiainen oli todella hyvä, erityisesti maukkaat hedelmät.

Plussat: The location is ok, friendly staff, the hotel is located in the center of Riga.

Miinukset: Used room, parking outside the hotel.

Plussat: Very good location, just 10 minutes walk to the old town. Room is spacious and elegant.

Plussat: Very nice, classical rooms with a marvelous interior. If you are looking for something classy, you are at the right place.

Plussat: Location and breakfast were excellent. The staff was very friendly and everything was very good.

Miinukset: Nothing was wrong

Plussat: Clean and comfortable very large room. Lift. Quiet. English speaking reception. Friendly helpful reception. Easy walking distance to rail station and old town. Breakfast extensive. Elegant furnishings from time of construction (the late 19century). Off street parking. Highly recommended.

Plussat: Breakfast was good. Location was convenient.

Miinukset: 1. I was promised a room with a view - and wasn't given one on check in. I changed the room twice, but found myself each time on a higher floor, with exactly the same view. The exercise was futile. 2. I had swiped my Standard Chartered Bank (SCB) debit card at the Europa Royale hotel on July 22nd 9:34 PM Riga time (July 23rd 00:04 PM IST) for EUR 303.45 = INR 24,580.63. The receptionist mentioned the transaction failed, hence I swiped a second time. Again I was told the transaction failed, hence I swiped a third time. Having swiped my card three times, I got a notification from SCB about the amount of 24,580.63 being deducted thrice, instead of once, I.e. INR 73,741.89 . When I asked the hotel to refund the two transactions that were swiped in error, they clarified they have not received any payment at all so far. The proofs they had provided, included the transaction declined slips, and the declined code 100, lastly all the credits the Europa Group received on July 22nd- and it is missing an amount of EUR 303.45. I logged a complaint with the with my bank specifying that the transaction was declined at the time of transaction but the debit has been made from my account three times and SCB should investigate. While SCB mentioned this will take upto 10 working days to investigate, I was scheduled to depart from the hotel on July 25th and the hotel staff and I were confused about how to settle the issue- which could not wait for 10 working days. Thereafter I approached the Front office Manager - Agnis and she was extremely rude (unfit to be in a front office job). Then the General Director Vytautas Stankevicius, met me and said this is not his problem, I was stunned. How can this have have been resolved by me alone? He was rude and un-cooperative. I then made the payment in cash mode, took a letter of acknowledgement of payment from him and requested SCB to expedite the permanent reversal of the 3 amounts payed by me electronically to the Europa Group.

Plussat: The hotel is located in a park and has a very good location - close to public transport, which takes you to 2 stops in the center and the old town.

Miinukset: Poor quality of room equipment, rooms looking like from 90`

Miinukset: Reception was polite in general except of one person - Iveta - whose way of communication is not very friendly. I believe that she will benefit from taking some customer care training.

Plussat: Comfortable rooms

Miinukset: Breakfast is a bit overpriced.

Plussat: Aulassa hieno akvaario. Kuntoiluhuone oli pieni mutta ihan hyvä. Puisto vieressä jossa oli hyvä lenkkeillä, ja raitiovaunulla pääsi kaupungille heti hotellin edestä.

Miinukset: Gluteenitonta ruokaa mm. Leipää ei ollut esillä. Kaikki piti erikseen käydä pyytämässä, mikä ei ole nykypäivää.

Plussat: Very good restaurant, kindly recomend!

Plussat: location and breakfast but only without tour groups at the hotel

Miinukset: room rates!

Plussat: Tilavahko huone, ilmastointi, suihkutilat, aamupala melko hyvä

Miinukset: Hieman syrjässä mutta sopiva autoiluun

Plussat: Service and the food, plus location

Miinukset: nothing at all

Plussat: aamiainen loistava , ilmastointi huoneessa loistava , pysäköinti loistava , julkinen liikenne hotellille hyvä , siisteys hyvä wifi hyvä ,huone hyvä samoin wc , vuoteet loistavat

Miinukset: kahdelle hengelle liian vähän vaatteille kaappi / säilytystilaa ( lisähyllyt huoneisiin ? ) yöpöytä edes pieni toiselle puolelle sänkyä lisäksi toteaisin että aamiaisella joillekkin asiakkaille oli tärkeintä pakata paljon aamiaista laukkuunsa ?!?!

Plussat: Good location close to a big park and free parking.

Miinukset: Not friendly and inexperienced staff, except for the top floor restaurant. At the check in I told them that I want to have a tab on the room. Later that evening I tried to buy a beer in the bar and ofc they denied me. I had to go down to the room where my daughter was sleeping, get my wallet, go to the reception and again say that I want to have a tab. Then the next morning my wife with my dauther tried to have breakfast and again denied. It worked the third time.

Plussat: Hyvä aamiainen Iso parkkipaikka

Miinukset: Ravintolan ja baariin aukioloajat