Royalty Copacabana Hotel

Employees were polite

1- surprise service Tax of 82 reais not mentioned in the deal 2- had to fight for a place in the garage with again extra tax of 65 reais 3- toilet seat in very bad shape 4- breakfast bad, hotel charge 550 reais and has the indignity of charge 5 reais extra for an egg 5- elevator is in bad shape the door looks like a horrible movie 6- coffee machine doesn’t work well 7- tv has only propaganda and religious channels not even Globo it has 8- air conditioning when working looks like a helicopter 3- check in is 15:00 but checkout is 12:00 Seems like every little money they can squeeze from you they will do. Unbelievable

Location is very good, as the hotel is located 3-minute walk from the main street by the beach of Copacabana. Also, the connection to Copacabana shopping is very good. The air conditioner in the room was working.

The below criticism reflect the price paid for the hotel (stayed 4 nights) and the star count which would normally warrant relatively high-class facilities and level of service: -Very poor choice and quality of food for breakfast - Definitely not 4 start level. Every morning the food was the same comprising - bread, ham, cheese, bun, and cut fruit. They also had eggs, but you have to pay per egg - 5 real, which is a ridiculous price (nevermind the fact that they don't provide eggs for free) - especially for a 4-star hotel. Majority of the staff put no effort into service or politeness. -When we arrived, the room had 1 cup with no plates or cutlery. When we asked for 2 pieces of cutlery, extra cup, and 2 plates - the hotel management explained they cannot provide us with that - such is the policy. In a 2/3 star hotel, I would understand that as the price reflects the service and facilities, but I didn't expect that there. Also, there was no kettle. -The room window was broken and didn't close. -The room was not properly cleaned, there was a lot of dust, and the floor was dirty (after walking barefoot for a few minutes - you'd see dark dirt on your feet). You could see the dirt layer under the bed - has been there for a very long time. -The shower walls were dirty - with long term blackness between tiles, and the nob of the shower was functional but broken.

The location was brilliant

The hotel was very dated, towels were thin, WiFi did not work in room, no option for early checkin/ late checkout had to book for an extra night

I liked the staff and the location. Nice walk to the beach in the morning and shopping mall not that far away. And all the other popular attractions were close by.

The key to the room stopped working all the time. There was a funny smell in the whole hotel. Simple things like good towels and lightbulbs were nowhere to be found. The breakfast was a big joke because they took extra money for something as simple as an egg and the juice tasted like papertowels. And they also took extra credits for EVERYTHING, like a safety boxs and some extra staff fees and what not. It was ridiculous. On the page when I booked there was a price and we ended up paying 500 reais more. I'm not satisfied, sorry.

The location is convenient, some staff speak English although they are not at all friendly.

Firstly they add 15% to your booking on arrival this is not mentioned at all prior to getting there. Then they take a deposit in case you break or steal anything. The bed linen, towels and mattresses are so old, threadbare and stained. The mattresses are actually conked out. All these things desperately need replacing and are long overdue to be replaced, well well passed there sell by dates. The lifts are dodge they bump the lift shaft on there way up and down. One lift got stuck banging doors on my floor until i woke up. Small thing just so you know eggs cost extra at breakfast. There is no distinction between smoking and non smoking rooms all come with ash trays. Although they possibly gave me the worst room on my first night it was dirty, damp and the patio door did not lock and there was no wifi in the room at all. They changed my room after i asked to a room higher up. This room was more pleasant felt safer but the one matress seriously belongs on a rubbish dump and the shower leaked terribly in fact tbe bathroom became a danger zone after showering. Curtains bedspread etc are very very shabby. The venue was not welcoming and i would not recommend staying there.