DoubleTree by Hilton Sacramento

The front desk, housekeeping and bellman were terrific. The chocolate chip cookies fabulous!

I called & asked for another chair with wheels, as we were going to eat in room at desk and visit. I explained if that wasnt available, a stationary chair was fine. Lady on phone agreed to send 1 or the other, but never did. I had to sit on edge of bed as big chair in room too far away from desk, we used as table. There was no regular coffee in room, just decaf, nor extra toilet paper. I called for the coffee and it was delivered promptly and politely. When I stopped the housekeeping lady in the hallway for extra towels and a bath mat, she could not have been more accommodating. There was no microwave or small fridge. Last time we stayed, we had those, so we counted on them again. The pillows were awful, like bags of concrete. For god sakes will the Hilton's please go and buy some decent pillows. You can get some pretty good ones through Marshalls or Ross's. I don't think you'd find Kathy or Paris sleeping on these pillows. I don't think you would even see their pets being forced to sleep on one . These are the worst pillows I've ever seen in my life or laid on. My roommate was horrified. She rolled up her robe, & tried to use that. Thank God I had brought my own from home. There was no bath mat to step out onto after a shower, so we had to use a hand towel. There was an inadequate amount of paper cups, just one for 3 days for two people. It's as though the room had been vacated and no one bothered to stock it. The most egregious problem was the fact that the sliding door which opened onto a parking lot 1st floor, had a security lock that did not work. It would take a construction worker coming in there and replacing the lock so that it would latch. Not having good security is a serious issue in this busy area in Sacramento California. I think that's inexcusable. Also there was no screen on there, so you were stuck with having It Wide Open, even if you just wanted a little air.

Room service

It looked very old like it has never been remodeled

The location is great.

The hot tub and pool needs more shade. Our toilet was clogged. The ice machine was beeping down the hall most of the first day we were there. The blackout shades did not close all the way.