Saint Louis hotellit Central West End/Grove

Plussat: Wonderful from stepping inside, movie theater was great, pool was so nice n clean.

Miinukset: All was good.

Plussat: Nice that they had a movie theater on the premises. Made it a convenient option for an evening activity.

Miinukset: Staff did not respect my request for privacy despite having a "DO NOT DISTURB" sign on my door. Staff knocked incessantly and when I chose to ignore the knocks due to being in the middle business calls, the staff took it upon themselves to just go ahead and enter my room regardless. This happened on more than one occasion and it left me feeling concerned not just for the security of my belongings but for my personal safety (I'm a young female) because their blatant disregard for my request for privacy. On the second occasion that this happened, I had just stepped out of the shower and was starting to get dressed in my bedroom, only to hear the tail end of a faint knock, then to suddenly hear the door open and see a hotel staff member starting to enter the room. When I objected to their presence by yelling in shock, they just backed out of the door and closed it without even saying a word which added to the scariness of it. This is absolutely unacceptable behavior by hotel staff.

Plussat: The location is perfect! Mike was in the front desk, he was outstanding!

Miinukset: I like everything!

Plussat: Clean, pretty rooms. Newly renovated. Good location for our needs.

Miinukset: Don’t like the charge for valet and self-parking!

Plussat: Love the Chase because of it's location in St. Louis. Have stayed last two years for an annual college girl friends get together and we get a suite and have all we need if we don't want to leave at all--restaurant, pool, movie theater and Straubs grocery store next door. Just a beautiful place for gathering friends to visit. Lots of shopping nearby and central west end bars and restaurants are close by as well.

Miinukset: Leaving when the trip was over!

Plussat: Location. Amenities.

Miinukset: My room had a terrible view but other than that it was great. And there was no mention of the 25.00 cost to park overnight.

Plussat: I love this hotel it is beautiful and the pool is wonderful, we have been here many times. We had breakfast at their restaurant and it was great! much improved, Could not say that before. Since Sonesta bought the hotel it is really looking great. Really hope they open the concierge lounge again soon. A home away from home. Seriously disorganized but I am sure the transition is not easy so we will be back and continue to be patrons of this hotel.

Miinukset: Somehow the two rooms, a double queen and a king. 3 beds I booked were not in their system so I ended up with a king apt for 5 ( way too small) then moved to 6 different rooms till we found a fit. Still just two beds then one room smelled like smoke then the next smelled like someone died in it and then finally we found two rooms after about an hour and a forty minutes of moving around and dragging our bags with three children through the hotel. Then after the first night the room was not cleaned and after not complaining but stating to the manager that this was the case at 5 pm after coming back from the day , then left again only to arrive at 10pm to a room that was still not cleaned.

Plussat: Convenient on site parking garage.

Miinukset: Expensive parking garage for self parking, $25/day. I personally dislike this charge unless in an urban city such as New York City or San Francisco.

Plussat: Beautiful spacious room Great bed

Miinukset: No carts available on check in or check out Pillows pretty mushy

Plussat: We love this hotel. It’s got such old world charm, while having all the modern amenities. The new remodeled rooms are fantastic. The pool is amazing! And the food was great at both The Preston and the Chase Lounge. It’s our favorite hotel!

Plussat: The lobby renovation is wonderful, and the amenities at this hotel are fantastic (pool, multiple restaurants and even a movie cinema). The room was large and comfortable. All the staff I interacted with were terrific. It also in a great area.

Miinukset: Compared to the updated lobby the room decor was a bit tired, but overall a great hotel for the money.

Plussat: Rooms are emaculent

Miinukset: It took 24 hrs to get help with our air conditioning

Plussat: Convenient and safe location

Miinukset: None.

Plussat: The breakfast was nice, the staff was on point.

Miinukset: Wish I new renovation was going on before I booked.

Plussat: The manager was very helpfull when I needed to change my reservation. They also did a good job limiting the impact of ongoing construction.

Plussat: The bed was comfortable. The one person we saw was nice.

Miinukset: The room had popcorn under the bed, no microwave and the remote for the TV didn’t go to the LG TV. Also, there was construction go on.

Miinukset: Room was disgusting. Had clerk cancel, we left and drove 60 miles to stay at an acceptable hotel. Did not arrive at other hotel until 1 a.m. it was a Holiday Inn Express also, in Vandalia, IL. It was great.

Miinukset: Your reviews are too long..short a.d sweet is best...I don't need 6 questions about the room..

Plussat: The staff were very nice and helpful. Despite being under construction to remodel the hotel - our room was quiet and met our needs.

Plussat: The breakfast was amazing. Lots to choose from and it was all delicious. Location was good across from the Zoo and away from the hustle & bustle of the stadium. Walking distant to shops bars & food.

Miinukset: It was under construction so it was messy which was not told to us ahead of time, the room was very small for telling them we had 2 people. The staff wasnt very informative so we had to guess where are rooms were, what time breakfast was.

Plussat: All was fine. Spacious clean room and bathroom. Good breakfast. Pretty quiet. A simple touristic class hotel, nothing extraordinary, but fully OK. I wish it had been a bit less expensive.

Plussat: Breakfast was very good. The staff’s customer service is awesome!

Miinukset: Construction activities kept me awake. Pay for parking? Let customers know ahead of time.

Plussat: Breakfast was average but good. Alot to choose from. Though the hotel was under construction it was still clean.

Miinukset: Charge for parking.

Plussat: Location

Miinukset: Old, dated, poor breakfast. This was an old comfort inn.