Saint Louis hotellit Downtown

Plussat: Pretty hotel on the inside. Nice view of the river. Close to casinos.

Miinukset: Super loud. Cars rev their engines all night long, I guess because the hotel is right by the casino. Based on the outside noise and the sub-par location, I wouldn't think that this hotel should get any more than 4 stars.

Plussat: Typical Four Seasons attention to detail and customer service.

Miinukset: The restaurant was not up to Four Seasons standards.

Plussat: The location was central to all the tourist attractions.

Miinukset: Except for front desk, all other staff were unwelcoming and not helpful. Also they only provided one bar of soap that had to be used for both the sink and the shower.

Plussat: Had an amazing view of the City with a roof top pool! The restaurant was lovely!

Plussat: All staff were great, Valet, front desk and anyone you came across.

Plussat: In general everything. Big fan of Four Seasons, and in St. Louis this is the only five-star option that merits the prices. Beautiful views of the arch, river, and downtown. Very friendly and helpful staff, nice spa and wonderful gym.

Miinukset: Got stuck here for a week... there was not a single day or night where service was seamless. From not restocking the coffee bar, to the bed being way too soft, to the key cards getting demagnetized and losing 20 mins going up and down in the elevators, to the terrible restaurant downstairs (service, food, kitchen wait times), to room service continuously burning our breakfast toast, a million of tiny details that had they been individual one-off's wouldn't have been a big deal. But one week. Every day and night, these tiny things added up to a constant annoyance and frustration, which was more annoying when the final check out and bill arrived (which again took 20 mins to correct the info we told them we needed on it when we originally checked in). Very disappointing experience from Four Seasons. We also skipped actual spa treatments, between difficulty booking times and the outrageous prices. Been to Four Seasons and their spas around the world, these spa prices in St. Louis made no sense.

Plussat: Clean room, superb staff

Miinukset: I wish they would have told us bottled water was included

Plussat: The Lounge area was or is special. Especial a great view of the ARCH

Miinukset: Parking was confusing

Plussat: Amazing Hotel. Fabulous room. The view was amazing, extra requests catered for in style Loved the pool.

Miinukset: The outside bar was shut Some fillming being done

Plussat: The shuttle to the game

Miinukset: A pool waiter who took it upon himself to correct us regarding where we were sitting outside! When there were very few people outside!

Plussat: The staff, especially the front desk and room service personnel

Miinukset: I was enjoying my late checkout 10:00 and the alarm went off while i was in the shower, I got out quick grabbed everything and my dog and walked down 7 flights tilll someone told me in was a practice drill. I left the hotel without the crispy bacon and English muffin, so I left rushed unable to enjoy the suite for the last two hours, no breakfast, and lost a 100 bill at the front desk, this is a premier hotel which( should have tried harder to make up for their scheduled drill which ruined my stay

Plussat: Smells good, lovely facility! The spa is amazing.

Miinukset: The extra charge on room service is unreasonable. The initial desk attendant checking us in was dull and unwelcoming.

Plussat: Location and comfy beds.

Plussat: Location

Miinukset: Shower was horrible

Plussat: Everyone very friendly at desk and helped with whatever we needed. Also parking is 20 a day but it’s strictly for the guests of the hotel and the elevator to take you to your room is close by to any location you park.

Miinukset: nothing to say really.

Plussat: Nice, classic hotel that’s been around as long as the Gateway Arch. Friendly staff, long breakfast hours starting at 6am. I would definitely stay here again. Nice view of Gateway Arch.

Plussat: Great hotel! Friendly staff, clean room, large indoor pool and great breakfast, all which my kids loved! Thanks

Miinukset: None

Plussat: Stayed here for 4 nights during a convention. Hotel staff was friendly and helpful, and the location was excellent. Breakfast was a slight upgrade over what one would expect at Hampton Inns. Only issue was a 5:30 am fire alarm that emptied the hotel, and there was not much direction or information provided.

Miinukset: Only issue was a 5:30 am fire alarm that emptied the hotel, and there was not much direction or information provided.

Plussat: Warm greetings at check-in. Free upgrade to a room that I can see the arch.

Miinukset: Car parking is not cheap.

Plussat: Right next to the Arch - you can't miss seeing it on your way in from Pine St! I checked in pretty late at night but Denise at the front desk was super helpful and friendly on Thanksgiving eve. Made me wonder why I haven't signed up for Hilton Honors already! The breakfast is nice with a lot of options. They also have a swimming pool and provide newspapers to read. You can walk to the river from here and its pretty much as downtown as possible. Parking is private and safe but comes at $20 a night.

Miinukset: Parking could be cheaper or better yet, free!

Plussat: Staff couldn't have been more helpful and kind both in person and on the phone. Our room was very clean. Breakfast provided many healthful options. The location by the river was excellent especially being close to the Gateway Arch.

Miinukset: There was a mechanical hum in the room (probably from HVAC)

Plussat: Location. Pleasant atmosphere.

Miinukset: The ice machine on my floor and the next floor down where not working. I had to go 2 floors down for ice.

Plussat: Breakfast was good. Nice variety of options.

Miinukset: Everything was too warm. The water was super hot. The rooms were super warm. I liked that I could control the thermostat and turn the temp down.

Plussat: The staff was extremely helpful and very pleasant from the parking attendant/security guard, front desk attendant and breakfast attendant. The hotel and room were very clean.

Miinukset: Everything was perfect

Plussat: Close to downtown

Miinukset: Not as nice as other Drury hotels I've stayed in.

Plussat: Very family friendly. Great beds. Great shower. Great amenities.

Plussat: everything was really nice...I liked the overall time I spent there

Miinukset: the breakfast could have changed things up a little...it was the same all three days we where there

Plussat: The bed was amazing, my wife and I slept like babies!

Miinukset: I can't think of anything off hand I didn't like.

Plussat: front desk employee exhibited sincere care and was extremely professional, friendly and helpful. The best I've come across yet. I was so impressed with measures he took to see that I was taken care of. He went above and beyond!

Miinukset: hot tub could be bigger

Plussat: The staff, everybody was very nice and went above and beyond.

Plussat: Yeah outside was lit very nicely in the evenings and the lobby was very elegant

Miinukset: Our door did not work well, the bed was not the most comfy, and the room level looked a bit aged

Plussat: the location

Miinukset: prefer individual toiletries

Plussat: The staff was friendly informative and attentive

Miinukset: It was a little dated but clean and comfortable

Plussat: The clean, quiet, and located by all of the St. Louis attractions. Great staff.

Plussat: Great location, friendly professional staff. Excellent food and drinks served with a wide variety of choices.

Plussat: Brand, location

Plussat: location to our event.

Miinukset: no

Plussat: The rooms are big and clean. Beds are comfortable. It's a good location. Front desk service was good.

Miinukset: Breakfast was expensive and the service was slow. We could hear the people above us.

Plussat: Staff was awesome!

Miinukset: Parking garage two blocks away

Plussat: Great location, parking was not the best.

Plussat: The location was perfect and it was quiet. Staff at front desk was friendly and was quick at check inn/out. Resturant food was good.

Miinukset: Walking to the garage everytime to get the car for self parking was not the best but better than open parking. The bar tender(later st night) was okay, she did not check ids and didn't really care how good she was making the drinks.

Plussat: Staff

Plussat: The room was clean and spacious

Miinukset: No

Plussat: Cleanliness of the whole hotel and room size and lay out better than expectations.

Miinukset: Did not care for the location, was fairly close to the arch and Busch stadium, but the surrounding neighborhood was run down and at times did feel safe as we walked to both.

Plussat: Location

Miinukset: The sofa bed was uncomfortable

Plussat: Location and clean room

Miinukset: Lobby was little crowded.

Plussat: I would like the breakfast to be included but as for the breakfast selections they were good

Miinukset: I didn't like the parking situation. I have a bigger veichle and I had to park in public parking and run over there every morning at 6 am and pay for the day then run over again at 6pm and pay for the night it was a inconvienience

Plussat: one of my favorite hotels in downtown st louis. never disappoints

Plussat: Its a pretty hotel in a nice location.

Miinukset: I reserved a king bed, but got a room with two queens. The room I had was on the second floor, right above the Metro platform. really noisy and difficult to sleep. Also, I stayed here two nights. My room was not even turned over/cleaned between nIghts

Plussat: The character

Plussat: The room was updated. It was huge! And the bathroom was amazing with an oversized tub and huge separate shower.

Miinukset: Stain on sheets. Had to pay $30 per night for parking!!! Not very safe out side the hotel had people begging for money.

Plussat: Location

Miinukset: Bathroom sink didn't drain very good

Plussat: Spacious room and bathroom, very comfortable mattresses.

Miinukset: I could not get the shower running hot enough to my liking, sink and bathtub were much hotter.

Miinukset: Outdoor music from bar across the street played until 3AM. Very loud and made it difficult to sleep.

Plussat: The size of the room and bathroom. The bed was very comfortable. The staff that I interacted with were great.

Miinukset: N/A

Plussat: Amazing room for amazing price

Plussat: Location

Miinukset: (1)Extremely high parking charge (2)Poor staff experience (3)Room not properly cleaned (4)Upon arrival, a party going on in the bar. Guests were around check-in. I couldn't hear the staff member. (4)Common areas messy (5)Not up to the standards of Westin.

Plussat: I was so thrilled with the location, Perfect!! Th room was very comfortable. The staff was super nice. I ill be staying at the Westin, St Louis again.

Plussat: The bedroom

Miinukset: No

Plussat: Easy, fast valet Great bartender

Miinukset: I booked a king room and got 2 queens.