Little America Hotel

Staff was very unprofessional. Talked with Sidra to ask why I was charged 30% more without being told about it. She was very rude from the beginning of the conversation she just does not want to be working there it seems. I asked why I wasn't told about the extra charge, and I was told "because that's what all hotels do". When I asked "what if my card would have declined since no one cared to mention this" she responded coldly, "you would be kicked out". Finally had to call and talk to a manager because the "pending" charge for the extra 30% was not dropping off of my account like it should have. Talked with the manager Nathan (he was helpful) and I have to deal with the hotels accounting team to get my money back.

1-2 of the bell service people were friendly and spoke. The others just stared and said nothing.

The room did not meet my expectation, the bed had dirt on it, the bathroom sink clogged each day, faucet was leaking all over the counter. No internet usage. Each one of these problems were reported to the front desk (everyday during my 3 night stay). I was told that someone would could help and no one did.