Salt Lake City hotellia

Miinukset: Workout equipment is faulty. Management doesn’t have a response to injury nor do they respond to guests. Worse experience in years

Plussat: big room

Miinukset: Parking

Plussat: Easy to park. The staff was excellent. Our room was very nice. Well kept and clean place. Would recommend to anyone.

Plussat: I've stayed here before and was greatly surprised how nice it is now.

Plussat: Super nice. Friendly staff. Flight was cancelled and they were really helpful.

Miinukset: Really wonderful room! When we were checking in the lady at the desk asked if we there for any special reason. We told her it was our anniversary. She immediately upgraded our room. It was amazing.

Plussat: Great location, garden rooms were large.

Plussat: Room was huge, spotless, quiet and comfortable with a great view (712). Best sleep in weeks. Staff is not over friendly but fast, efficient and helpful. Some of the conference rooms were a tad small. Food was very good.

Miinukset: Ran out of items for our conference buffets which should be fully stocked until end time specified. No doormen.

Plussat: The rooms were very spacious and very clean.

Miinukset: The elevators were broken and we were not informed about it after waiting for a long while with all of our luggage we decided to use the stairs. I understand things happen but a common courtesy would have had front desk tell us and offerd any help with our luggage. My neighbors were very loud and obnoxious how ever I did not call lobby which is my fault but possibly having security do a walk through through the halls at night would be a good idea for this hotel.

Plussat: Delicious but pricey breakfast in bed

Miinukset: Clogged bathtub, terrible dinner and service at the hotel restaurant, front desk staff seemed annoyed, blunted affect.

Plussat: The bed was super comfortable and the room was immaculate. Very impressed!

Miinukset: The parking is under construction. We were able to find a parking spot initially, but we left and came back later in the evening. When we returned it took us 45 minutes to find a suitable spot to squeeze ourselves into because there was literally nowhere to park. The valets were just parking the cars in any spot they could find and it made navigating the area difficult.

Plussat: Didn't like much of anything. Decent bacon. Giant TV.

Miinukset: Construction. Very very Slow wifi. Missing furniture from my renovated room. Rude staff at the desk (especially the ladies in the evenings). Disgusting coffee. Also very expensive for what it is. Very removed from downtown.

Plussat: The best thing was the front desk worker Paige who assisted me check in. She was kind, personable, and extremely helpful.

Miinukset: The rug in the room had animal fur all over in it and bits of food. The shower was dingy and full of hairs. There was no sheer curtains in the room so I was stuck with the curtains closed the whole time. The room clearly had been “updated” recently but it seemed to be half hazardously done and corners cut.

Plussat: Neat looking place, very different than typical hotels. More "hipster". Clean, friendly. Very comfortable beds.

Miinukset: The fridge and microwave were not working.

Miinukset: - Floors were so dirty, they were never swept of cleaned. I wish I brought my own house slippers. It was disgusting! - Upon arrival, the coffee maker still had coffee in it. Housekeeping must have missed that detail...I requested another twice b/c they forgot to bring it the first time. The second time, the coffee maker arrived by way of an irate woman who made it seem like an inconvenience that she had to bring it to my room. On top of this, the one she brought was still DIRTY. I gave up and decided to buy my coffee off-property and that was an inconvenience to me. - Pillows were dirty and sheets felt unclean. To confirm my suspicion there were a pile of pillows at the hall by the elevators, they were all unbagged and just left there for everyone to see. Pretty gross to think that the pillows we put our heads on are just thrown on the floor only to be re-covered by linens when they had been touching dirty floors all day.

Plussat: The shower had plenty of pressure and hot water and waa clean

Miinukset: They could have smack machines on each floor

Plussat: Location is good - good value for the money

Miinukset: Check in took a long time - they seemed a bit confused Hotel is dated - with a facelift.

Plussat: Liked the hard floors in the room.

Miinukset: Over all it was pretty terrible. There was no heads up about the construction and the fact that there was no room service. The lounge that actually provides food was way to expensive for the quality. We also asked guest services to bring up new shampoo, conditioner, body wash 3 times and no one came. Said breakfast was a part of the deal and got there and had to pay for breakfast. We thought by paying a little extra for the room we would have a better time and we sure did not. Will not be returning there.

Plussat: they did finally move us to a room with working a/c beds were great

Miinukset: No Working ice machine, the ones that did work on a different floor and where out of ice. The a/c did not work. ceiling tiles falling down in hallway pool closed

Plussat: Bed was comfortable.

Miinukset: Nothing special.

Plussat: Such a cute hotel. Loved the staff. Food hours and quality were amazing. I would definitely stay here again!

Miinukset: Updates in the rooms especially bathroom

Plussat: We got a free room upgrade. We thought we could hear a puppy whimpering next too us, turns out it was a couple being really loud having sex. Needless to say we just mentioned to the attendant the noise and he gave us a better room. Great customer service, kind experience from all staff, and a great location

Miinukset: Have oatmeal as an option for free breakfast?? Certainly it’s cheaper than a full meal of eggs, beacon, pancakes etc...

Plussat: Modern Feel Comfortable Bed Pool, Hot Tub, and Exercise Room Refrigerator and Microwave

Miinukset: Slow-Check-in Untrained Staff Not Customer-Service Oriented at all Under Construction Hallway loud the entire night *Had a job interview and wanted to extend my checkout from 12 to 1 pm, this was denied and they wouldn't even accommodate holding my bags for pick-up when the interview ended at 12:30. I will never stay at this hotel again, it reminds me of a 2 star hotel with a modern feel. I would probably hire legitimate professionals in business attire to manage the front-end and not a bunch of hipster teenagers with no manners or customer service experience.*

Plussat: We loved the atmosphere at the hotel. The room was incredible and we had a great time.

Plussat: Very nice looking (marble, chandeliers, etc.), lots of amenities. Large rooms. In the heart of downtown. Good bar in the hotel lobby restaurant.

Miinukset: Not good value IMO. It was nice but there were several disappointing things in our short stay (see below) that I would have expected better considering the price. Service was prickly and unfriendly. The rooms were well appointed and large but I didn't find the value paying 3x for them. Pretentious... too fancy for me. Not a bad thing just know what you're getting. As an example, there's a harp player in the main lobby. One of the two bathroom sinks leaked at the handle and the sink didn't drain. It would have been obvious to housekeeping as there was standing water in the bowl but they didn't offer to fix it. I didn't complain because we were only there 2 nights and just used the other sink. Got coffee in the lobby restaurant...it was the worst coffee I've ever had. Smelled and tasted terrible. All of these things are relatively minor but for a huge price premium I expect a premium experience and didn't get it. I'll stay at a Double Tree or something comparable next time I'm in SLC.

Plussat: Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities.

Miinukset: Only positive things to say.

Plussat: very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything.

Miinukset: we did not find an in-room coffee maker, which we would expect for our junior suite.

Plussat: It was awesome. The staff went waaay above and beyond what was expected.

Miinukset: Are you kidding me??? How about this....We couldn't stay forever???

Plussat: The hotel was immaculate. The rooms were superb in size and furnishings. It was a very good value for such luxury. The grounds were also beautiful.

Plussat: It was an absolutely beautiful and amazing hotel. It's right in the city within walking distance of great places to have dinner and drinks.

Plussat: We loved the elegant atmosphere and the professional staff. The spa area was especially nice.

Miinukset: We thought the parking was hard to follow.

Plussat: Great hotel with a great staff. One of the best values in the country.

Plussat: The location is great. Light rail stop right out front. Half a block to the convention center. Only feet from the Salt Lake Temple if you are interested in sightseeing

Plussat: Comfortable bed, clean, functional bathroom. The room was quiet, and location was within walking distance to where I needed to be. I would go back!

Miinukset: The room was very small, but as I was alone, that wasn’t an issue. It would have been tight with a second adult.

Plussat: Nice place, great location, has been recently updated with décor, bed was very comfortable, room was clean, free internet with good service

Miinukset: Staff was knowledgeable but a little slow, price was a high versus other locations of similar quality, not a modern or chic building but very serviceable.

Plussat: VERRY CONVENENT FOR MY STAY AS I WAS IN THE DAYS OF 47 PARADE AND I LIVE IN CACHE VALLY. I BOOKED AT THE RIGHT TIME. GOOD RATES .

Plussat: Light rail stop is right outside. Kid was drilling locks out of Coke machine and guy down stairs was on it.

Plussat: Easy and quick check in, clean rooms and central location.

Miinukset: I've been staying at the plaza off and on for years, the pool/hot tub is always out of order or being maintained.

Plussat: It was in the heart of Salt Lake City across of Temple Square, across of Abravanel Hall, and City Creek Shopping Center. The free fare zone helped to get around using the train in front of the hotel and several buses nearby. Nice view of the city from the hotel.

Miinukset: I found a few stains on the upper part of the shower curtain, lack of space to put luggage down, and a cold draft coming from the balcony door even though it was closed. This was mainly due to the snow storm though.

Plussat: Nice place, great location and walking distance to shopping mall. Hotel room clean and spacious.

Plussat: Conveniently located next to Temple Square, within walking distance of the convention center. Easy access to lots of local restaurants/shops/bars. The staff was always very nice, and the light rail from the airport stops directly in front of the hotel. My room also had a great view of the Temple Square area and the mountains in the background.

Miinukset: Not a very big room, although I didn't need a lot of space as a solo business traveler. The bed wasn't the most comfortable I've slept in, but it could have been much worse. They offered the option to not wash the sheets every day if desired (in order to save water and resources), which I appreciated, but did not offer to do the same for the towels.

Plussat:

Miinukset: booked because of free airport shuttle but they weren't operating.

Plussat: Great location to downtown! The rooms were pretty good quality and appear to be updated.

Miinukset: I visited while the outside temp was 105 and the interior hallways to the rooms matched that or exceeded that. The room AC was great but the halls were too hot.

Plussat: Within walking distance to city creek

Miinukset: Room was very small. Run down. Needs up dated. Not worth the money. Water hot then cold in shower. Staff was ok.

Plussat: The new beds were much more comfortable and so were the pillows than last time we stayed. I love the location so close to the family history center. That is the reason we love your hotel.

Plussat: I appreciated having a good fridge, microwave and coffeemaker available, as well as a very comfortable bed. The courtesy shuttle to and from the airport is great, too.

Plussat: 1. Front desk staff were helpful in recommending restaurants. 2. Airport shuttle service was faultless.

Miinukset: Nothing. Hotel was entirely satisfactory.

Plussat: The location

Miinukset: The access to the parking lot

Plussat: It was in a perfect location for shops and Temple. Tram stop right outside the hotel. Hotel very clean and staff very helpful. Hotel shop very competitive prices.

Miinukset: The hotel was fabulous, there was nothing I didnt like.

Plussat: I appreciated the proximity to the Salt Plaza Convention Center as well as having the TRAX light rail system stop directly in front of the hotel.

Miinukset:

Plussat: near to temple square

Miinukset:

Plussat: The staff is friendly and knowledgable, the beds are great and the location next door to the family history library cannot be beat.

Miinukset:

Plussat: Hotel restaurant (JB's) was great. View of Temple Square if you're on the right side of the building.

Miinukset: Dryer didn't work; had to hang-dry clothes in the room. Door to balcony was screwed shut, would have been really nice to open it up.

Plussat: Everything but weather

Miinukset:

Plussat: Unfortunately, nothing.

Miinukset: Rooms filthy & stained. Shower in 1st room was falling out of the wall. AC in second room was filled with at least a quarter inch of dust and mold on it. Disgusting. Lock on door broken. Vehicles parked on blocks in parking lot. Pool closed with a sign by the health department on it. Stay away.

Miinukset: Broken locks, the desk attendant gave keycard access to an individual without validating identity, there were burn holes in the comforters, drug deals and prostitution happening outside.

Plussat: Very dirty

Miinukset: Drug addits everywhere

Miinukset: $100 deposit

Plussat: Staff was very accommodating to me.

Miinukset: Not in the best area.

Plussat: I didn't like anything the housekeepers and maintenance man are thieves. My things were stolen I caught them with some of these things

Miinukset: I wouldn't suggest this hotel to my worse enemy

Miinukset: Homeless beggars outside and con artists. Do not give your room number no matter what the story is.

Plussat: There was not much to like about this place

Miinukset: There were bugs in the room. No hot water. The floor was sticky, and there could be better attention paid to the grounds and rooms in general. Im not sure how this place is even staying open.

Plussat: The convenient location

Miinukset: Update the rooms, they're a little old.

Plussat: The quick travel to Downtown SLC

Miinukset: Pretty much everything else. The room was filthy, the door did not have the extra lock other than the key card lock, the sinks would back up if running for more than two seconds, no housecleaning took place in three days, and The front desk was no help and made false promises, like the technician was supposedly coming to fix the lock for about four hours the first night we were there. Unless you have absolutely no options, I would not stay at this place.

Plussat: The rate was very reasonable and the desk staff wanted to be helpful in this instance. But it was more than I was willing to tolerate.

Miinukset: I arrived for a night driving through en route to various meetings to the east. When I arrived, I did not expect a luxury hotel stay - I mean it's an econo-lodge. The neighborhood did not feel comfortable and I did not feel safe leaving any of my bags in my car for any amount of time. That said, checking in was easy after a few minutes waiting for others ahead of me in line After receiving the key, I headed to the room, which was in a bit of a state of disrepair. The light switches upon entering the room did not work... and when I started to look around the room seemed OK but not great (again guys, it's an econo lodge... not a hilton). But when I looked up and saw that the smoke alarm had been pulled off the ceiling I decided that it was a negative experience overall. The fact that a non-smoking room had whatever housekeeping staff go through it and a smoke alarm pulled out of the ceiling and light switches not working gives me pause for the overall condition and care of the rooms and location. I requested a cancellation and we worked together on that and I was on my way. All in all I think the management means well but I would not stay again.

Miinukset: The lobby smelled horribly of mold and cat urine the room had holes punched in the walls and the mattresses were the hardest most uncomfortable beds ever. The floor would have been better if you could actually trust that it was clean. Don't be fooled by the pictures it's not even mediocre on a good day.

Plussat: I always like having a sofa. Hyatt's have sofas in every room. You can order food 24/7 from the front desk. It isn't great, but its food. Mini fridge. I like the room set up with the sofa and dividing wall. The TV has hookups for VGA, HDMI, Aux, Component cables. Bring a laptop and an HDMI cable and you can use the TV as a monitor. Cleanliness was great. I always try to stay at Hyatts when Im out on business.

Miinukset: Sofa was in rough shape. The hotel is clean, but it is obviously a bit older. Its seen a lot of milage. The location is kind of weird. Its near the airport but not very accessible from the airport. So you get airport noise, but you have to leave the whole airport complex and go 4 miles around the interstate to get to it. Also, the backyard is a big pharmaceutical factory. I didn't care as theres no smell or anything, but it made my wife nervous.

Plussat: breakfast was fresh and filling - not usual bad orange juice, cold coffee and powdered eggs!

Miinukset: barren location - but very close to airport!

Plussat: The service from the staff was phenomenal. Particularly the night shuttle driver. A tall Spanish guy, he was the shuttle driver, the front desk guy and even helped out in the kitchen. Phenomenal staff, courteous, amicable and all around polite. Definitely would recommend you stay here.

Plussat: Rooms are very nice

Miinukset: 3pm check in very late in the day

Plussat: rooms were very clean and spacious

Miinukset: nothing to do around the hotel

Miinukset: Hotel is fine, but my reservation got totally screwed up. I reserved 2 rooms for 2 clients, went and checked in for them myself, and then I later learned that when they got there an hour later, the Hyatt only could give them one of the rooms because the receptionist didn't note that I specifically instructed them to give both the rooms to my clients. They only used 1 room of my reservation, but I was charged for both rooms anyways. What a joke! I will never book through Kayak or booking.com again.

Miinukset: Don’t waste your money here.

Plussat: The room was nice, comfy and I liked the couch.

Miinukset: The staff was very rude in the gallery. Ruined the experience.

Plussat: Location was nice and the 24 hour pool area was nice.

Miinukset: Front desk worker who checked me out rushed me and said he didn’t need to give me a receipt for my stay. There were only two towels in the room when we arrived. It was clearly cleaned I a hurry, as there were sticky spots on several surfaces and the carpets still had crumbs in them. There were no towels whatsoever at the pool when we went.

Plussat: I liked the complimentary breakfast served in a large dining area. Even with the large crowd, the breakfast crew were able to keep up with plenty of bacon, eggs, biscuits, and gravy.

Miinukset: Parking was horrible. If you didn't get there in enough time, you were out of luck.

Plussat: It was so new and nice and clean.

Plussat: Everything was perfect, no issues whatsoever. The room was cleaned so thoroughly everyday that it felt like we were getting a brand new room every day.

Miinukset: No complaints whatsoever.

Miinukset: Price was extremely high during our stay

Plussat: The buffet breakfast had a good variety from day to day and was so convenient.

Miinukset: I booked a year in advance with Elite Status Priority Club status and was told when i checked in at 3:30 in the afternoon "all we have left is the second floor". The room was by the laundry room. We could hear the spin cycles all night long. It was also near some kind of outside air vent that sounded like a jet engine every time it turned off and on. It's one thing to get "the loud room" for a last minute booking, but disappointing when I booked a year in advance.

Plussat: clean and conveniently located.

Miinukset: They don't have room service.

Plussat: Good breakfast. Better than other places we've stayed. Nice people. Good room.

Miinukset: Breakfast not as good as I remember. Parking was limited. Loading/unloading lane was packed with overnight parking. The regular parking was all taken. We were sent across the street with a parking pass. When we went leave the attendant didn't recognize or no what to do with the pass. Luckily he let us through.

Plussat: I enjoyed the friendly staff, convenient location, and the clean rooms!

Plussat: The beds are comfortable.

Miinukset: Shilo In is under construction. Do not stay here unless you absolutely have to. The front lobby is cold, the parking is behind the Shilo Inn (you have to walk around the block to access the parking). Construction in the building is from 7am - 7pm (noisy and don't even try to sleep in). After I got to the Shilo Inn, is when I realized how much work is being done, and I still paid full price.

Plussat: The room was very nice. The facility was clean and well situated. I really liked the pool, sauna, and the overall room.

Miinukset: My friend ended up getting food poisoning after eating the breakfast. Please make sure that your food is fresh. He got very little rest that night and ended up vomiting for most of the trip.

Plussat: Great location and the pool was opened 24 hours!!!!

Plussat: The hotel and its staff were very nice and welcoming, even accommodated a late checkout request, so I was pleased.

Miinukset: I was surprised this location didn't have a shuttle to the airport and yet airline crews were staying there - maybe special arrangements are made for them. Other hotels in the area do offer shuttles.

Plussat: The location of the hotel was outstanding. Literally across the street from the sports arena and just a block away from the Salt Palace convention center. In addition, the staff was always very attentive to whatever we needed and whatever questions we had. So while it was a business trip and I had zero say as to where we were staying, I was very impressed and would absolutely stay there again next time I'm in SLC.

Miinukset: It was a new hotel (I think 5 weeks old) when we stayed so they were still working out the kinks. The room phone wouldn't work except for when on speaker phone, the thermostat unit wouldn't drop past 70 for the A/C setting and the position of the shower head to the shower door created inevitable run off onto the bathroom floor (nothing a towel couldn't soak up but, you know, still a curious choice). But those are very nit-picky things and will easily be overlooked the next time I'm in SLC because I will be staying there.

Plussat: Comfortable king size bed. Spacious room. Cheaper parking than the airport plus a shuttle to get you to the airport. Complementary breakfast

Miinukset: The couple in the room next to us was not loud, they had their tv on and they were talking in a normal voice yet we could hear them as if they were in our room. We had an early flight and needed to sleep but we could hear every door shut in the hotel and every bag roll down the hall. We didn't sleep much that night, in truth the plane ride offered a better atmosphere and we slept great during our flight.

Plussat: The hotel was great except for an incident with the pool and a front desk staff member. Housekeeping staff were very friendly and pleasant as were the breakfast staff. The room was clean and comfortable.

Miinukset: We stayed at the hotel for three nights and chose the hotel to use the pool while we were on a trip to Salt Lake City. The first day my daughter and I enjoyed the pool and had a great time. However the second day I jumped into the pool and noticed something at the bottom of the pool. I was suspicious of the object and grabbed a towel and put it over the object with my foot and brought it up out of the water. It was clearly fecal matter. Thoroughly disgusted I got in the shower and cleaned myself off. I then went directly to the front desk and reported the issue. The front desk agent said she may need to close the pool to which I replied yes of course you should close the pool. The front desk attendant then came with me and I showed her the towel with the fecal matter on it which was lying on the side of the pool. I pointed into the pool where you could still see some small remnants of the fecal matter. (They were obvious as the pool was very clean except for them.). I returned to my room, took another shower, and then went out to dinner with my family. When we returned from dinner two hours later we walked by the pool and I was astonished to see at least eight people including children splashing about in the pool. I also noticed that the towel with the fecal matter on it had not even been moved. Incredibly disgusted and concerned I went to the front desk agent again and asked her why she had not closed the pool. She did not have an answer. I told her it was a health code violation and that those people that were in the pool were all being exposed to harmful bacteria that could sicken them. She acted as though I was making a big deal out of nothing. There was no one in the pool when I reported the issue. I found it incredibly disrespectful of guest’s health and safety to have done nothing about the contamination and knowingly allow those unsuspecting families to use the contaminated pool. She didn’t even move the towel!!! I understand accidents happen but I found the front desk agents disregard for health reprehensible. I question if she was trained on what to do in this type of situation. We will not be staying at a Best Western again.

Miinukset: The front desk clerks were awful. When we checked in we asked for a handicapped room to better accommodate our daughter in her wheelchair and other specialized equipment. The front desk switched languages to talk to each other and didn't even care if we understood them or not. In our case we did. They were talking about saving the rooms for someone that really needed them. At the time we had our daughter out in the van to avoid having her in the cold too long. They later told us the handicapped rooms were not available in English even though they were talking about them being available to each other. The room we ended up with did not allow her wheelchair to turn around without hitting a bed and the only room they said they had available was on the top floor. We made due with the room. In the morning the breakfast that had such positive reviews online did not pass the test. The eggs were sitting out so long that they were rubbery. The yogurt in the fridge was all expired. Then to top things off I was carrying out my daughter's medical equipment through a side door nearest the parking lot when they turned off my room key and I couldn't get back in. I had to walk around the building and when I stopped at the front desk to ask to get the key turned back on the clerk wanted me to check in for another night. This was 9:30 in the morning. The quality of the room was not good. There was water damage. The bathroom door had problems shutting and it looked like they had sanded the door to get it to close at all but didn't even bother to paint over it where they sanded it.... just left it at the bare wood. It is hard enough to travel with my daughter and her special needs and equipment but the front desk staff made the whole experience awful. My family and I will never stay here again.

Plussat: Great hotel. Very clean

Miinukset: A little far from the downtown area.

Plussat: Breakfast

Miinukset: Black hairs on bedding and towels

Plussat: Nothing

Miinukset: I arrived in the middle of a very violent thunderstorm. When I tried to register, they informed me that they had over booked and had no room for me. Right after I left the parking lot, lightning apparently knocked out the power in the area. I had to drive another 1 1/2 hours in that storm.

Plussat: Great Stay!

Miinukset: No wifi

Plussat: Rooms where quiet.

Miinukset: The room have a closed up odor and the stair way stunk.

Plussat: Everything is pretty new

Miinukset: A lot of the facilities are broken, water wasn't hot, and very limited choices for breakfast

Plussat: The location and comfort were perfect!

Plussat: The front desk staff was very friendly and very helpful. The breakfast was very adequate. The location was very central. This is a very adequate , basic, comfortable place for family or travelers on a budget. Nothing fancy or luxurious, but a very clean, quiet, centrally located hotel with a very adequate wholesome breakfast. Good value for the money.

Miinukset: No skin/hand cream available among toiletry.

Plussat: The pool was the perfect temperature and all sidewalks were crystal clean after the snowfall.

Plussat: I felt that the room was very clean and spacious, with a simple but stylish decor. The price was also much more reasonable than other hotels in the downtown area, as there was no major fluctuation between the weekend and daily rates.

Miinukset: The continental breakfast was subpar, despite being hyped upon check-in as one of the hotel's best features. I also had issues connecting to the internet, and had to cycle through several different networks before finally staying connected.

Plussat: Everbody was friendly and accammodating.

Plussat: Price and service

Plussat: Just a great place to stay, and good location.

Miinukset: No complaints at all.

Plussat: Breakfast included. Decent selection.

Miinukset: Room smelled like a smoker. Bed could have used some padding. No couch for kid to sleep on.

Plussat: From water with some fruits at the lobby to housekeeping job, we could tell this place really care about their customers. Breakfast was wonderful, and they have indoor pool and sauna which were nice. Most staff were very friendly. Walking distance to the train station which you can take to the center of town free!

Plussat: There breakfast is too notch!!!!

Plussat: Great breakfast every morning

Plussat: Lobby, sundry shop, room, pool & hot tub, sauna. Close parking. Made use of all of it. Hot tub is indoors, but has great vantage point into the world outside. Room was great: just nothing in particular I need to say about it. :)

Miinukset: Nothing about the place made me unhappy.

Plussat: The room was very comfortable, especially the beds . It was was clean. There was plenty of room to spread out.

Miinukset: The breakfast food was not good. Most of it tasted and looked like it sat around for a long time. The table area is tight, especially with many families with small kids. Fortunately there are restaurants close by!

Miinukset: floor directly above the kitchen all I could smell every night was dinner being cooked downstairs

Plussat: My room was very comfortable, upscale even. The fireplace was nice, the shower was phenomenal.

Miinukset: After I had been in my room for a few hours, there was a knock on my door. It was someone else who had been checked into my room. He went on his way and about fifteen minutes later, I got a call from the front desk who were clearly confused about who I was and why I was in the room they had checked me in to. After that had been resolved, I called down to front desk to reserve a spot on the airport shuttle. After a slightly awkward conversation, she took down my name and room number and told me I was good to go. When I went down the next morning for my shuttle reservation, I was told the shuttle had left without me because I wasn't on the list.

Plussat: The staff was very kind and pleasant.

Plussat: Good price for a large room. I liked the flat screen tv, was able to open window and get fresh air in the room. Spacious

Miinukset: The continetal breakfast was gross, only thing that was okay was the orange juice. Staff was young and unprofessional looking. Mini fridge didn't work and had a horrible odor.

Plussat: Had everything we needed! Great price too.

Miinukset: The continental breakfast was great!!

Plussat: There shuttles runs anytime you need it I left at 430am nice hotel for the price compared to others in the area I'll stay again if I'm back in salt lake on business

Miinukset: Could be vacuumed better and found a long hair in bathroom counter I don't know how the maids missed that

Plussat: Front desk staff was friendly but was short staffed when we called for things. We liked the location, very close to airport, because we needed to be at the airport by 4:30 AM. The room was quiet. The elevator was great!

Miinukset: Did not like the guys hanging out at the front desk while we were checking in. I had to call the front desk for a pillow and then an alarm clock. The room could use an update. The outlets, lights & furniture are in peculiar spots, one doesn't match the .other's placement. The couch was totally unusable, it was sunken and looked very old and used. There was no table, just a built in desk.

Plussat: very close to the airport.

Miinukset: There were no instructions on anything. Heat/ AC unit, cable/ Dish. Breakfast didn't start until 7:00am, I was long gone by then.

Plussat: Not at all. Would not return

Plussat: Quietness Easy to get on the freeway

Miinukset: No knowledge about facility by employee. Was told no bathtubs in the whole place. There was. Was sent to a destroyed room first. Had to go back and get a different room. Bed was a double and so small Waited 50 min at airport after we called. Driver drove horrible on ice no less. Breakfast was not restocked and food was not fresh. Very disappointed so say the least. Won't be back and would not recommend

Plussat: The lobby in the rooms were very clean. The staff was super friendly. We did not take any of their breakfast but I'm sure it was OK.

Plussat: Sheets and bedding were clean. Close to airport.

Miinukset: Carpets were dirty. Furniture was dirty. Walls were thin. Leaky plumbing. Etc.

Plussat: Airport shuttle and quality of the hotel, very good.

Miinukset: No places to eat nearby.

Plussat: Price and shuttle to airport

Plussat: Good service and close from the airport!

Plussat: Nice property, clean and easy parking (which is free in the garagw).

Miinukset: They serve free breakfast and dinner! But if you're Jewish, you can't eat the food, LOTS of pork products, very disappointing. Won't stay there again since that is a perk of Homewood Suites. They could at least do chicken since everyone eats that!

Miinukset: No comment

Plussat: Friendly Staff, extensive breakfast with pancake baking machine, pool, close to railway and bus stations

Plussat: The staff was amazing! They were all so polite and just wonderful. The room was fantastic as well!

Miinukset: Nothing!

Plussat: Great view to watch the fireworks.

Miinukset: Nothing.

Plussat: Location

Miinukset: A sfaff in the reception embarrassed me. I asked her to keep my tumbler while I lift my luggage to the room and when I came back, it was gone and she just said "Maybe somebody took it. Sorry for that!" That was all she said.

Plussat: The room was clean and neat, had everything we needed.

Miinukset: If you're a young couple I'd advise you to try a different place. My fiancé and I are 20 and 21 so we're very young and there was no one there around our age in the slightest. Which for me usually would not have been a problem except for how the lobby was so beautiful yet smelled like an retirement home, and to the point it was so overwhelming I got a headache because of it. And anyone who knows me personally knows I love old people but the hotel is more so fitted to an older age group. Also the rooms were very small for what I paid for. On top of that I originally booked a room with a King bed I was told my room was not cleaned yet mind you it was almost 5pm. So the lady at the front Desk said she'd "upgrade" me to a two queen room with a balcony and a "view". WRONG our room was facing the back of a building, no view whatsoever. Overall if your in your 20s I don't recommend this hotel unfortunately.

Plussat: The room was clean and updated, needs an updated tub though. The bed was comfy and tv was big.

Miinukset: The tub and shower were not as clean as the rest of the room; would have liked a more updated and bigger tub. There was a dog that kept barking, I understand the hotel is pet friendly but it was annoying because it barked for a long time at night and again early morning. Maybe get thicker walls or something to muffle the sound? Also heard room cleaning and vacuum very early above us.

Plussat: Clean, modern interior. Great price. Spacious room and friendly staff.

Miinukset: Room 508 had a little bit of deferred maintenance. Can't complain for the price I paid, but expect more from a Sheraton property.

Plussat: Great experience overall! Nice rooms, comfy beds, great location close to everything downtown. The property was clean and the lobby smells amazing! Service at the bar was great!

Miinukset: The bathtub in our room was not flat bottomed but curved and very difficult to stand in. Seems quite dangerous in fact. The door to our room was right next to another rooms door and all morning heard the bellman knock, then heard people go in and out all motioning long.

Plussat: The spacious room.

Miinukset: The long walk to our room.

Miinukset: Beds were horribly soft.

Plussat: Very nice bed, room and bathroom. Clean and just like you would expect. The staff in the front of the hotel was great.

Miinukset: I tried to go into the bar for a drink. there were 6 other individuals at the bar, all had empty drinks. I asked one of them doesn't look good for getting a drink and they laughed. So the bar situation is pretty bad.

Plussat: She ratings are on e of my favorite hotel chains. When we got there, we got an upgrade and got a spectacular view of the city. Loved it

Plussat: the king bed

Miinukset: No.

Plussat: By far the staff. Very impressed with the level of customer service.

Miinukset: Here's a few odd things- I needed their wheelchair and it's in very bad shape. The left little front wheel is crooked and it has no foot rests. The lids don't fit the Starbucks cups in the room's coffee service. The bar bolt on the door (room 142) was very loose at the screws. The smell of the orange mint toiletries was offensive to me.

Plussat: Great staff. Room was very clean and comfortable.

Plussat: Excellent hotel and brilliant service, the view from our room was amazing and the staff were very helpful, room was brilliant came with all things we needed

Plussat: I just stayed 1 night with my family and beds was very good.

Miinukset: I request to set refrigerator and internet access fee is charged free.

Plussat: Recently renovated, very comfortable, free parking (unusual for sheraton), real hairdryer 1875w, big lcd tvs, kingsize bed, very spacious room, great location, etc.

Miinukset: No minibar (not even empy) in the room, no services directory in the room, phone line was dead and remained dead throughout my stay, one of the side doors that leads to the parking lot remained open because of a carpet that kept it from shutting (security issue), very noise air-conditioning system.

Plussat:

Miinukset: I did not like the lack of service at the restaurant and that they ended up billing me double the quoted price

Plussat: very nice

Miinukset: nothing

Plussat: The place was clean

Miinukset: The front desk guy was a complete jerk, there were 8 of us so 4 rooms and we asked to be at least in the same hall or somewhere close to each other he put us at opposite ends on each level and the couple that checked in behind us we're right next to our room. So that was irritating. Then the walls are so thin we heard every step from the people above us and kids screaming up and down the halls. Also house keeping started at 8 am even with the do not disturb, woke us up in vacation I was really annoyed.

Plussat: The shuttle drivers (both ways) were very friendly. They took us to a store to get diapers for our baby since we ran out.

Miinukset: The staff at the restaurant and the front desk were very unpleasant. They made us feel like we were a complete pain for asking for nothing out of the ordinary. The woman at the front desk was just plain rude. The bathroom floor and tub didn't look like it was cleaned (hair in the tub and on the floor. Go with another hotel for the same price.

Miinukset: Staff

Plussat: Staff Flexibility of check out time

Miinukset: Lack of Wifi

Plussat: The staff was very kind and took care of our every request without fail.

Plussat: Room, location near airport, shuttle to airport.

Miinukset: Not being acknowledged at the desk when I walked in. I had just come off of a 7 day backpacking trip and am clear I didn't look very good with my scruffy hair and beard. That's why I was there, for a shower and to shave. Staff at such a property should know not to judge a book by its cover.

Plussat: Nothing. Absolutely nothing.

Miinukset: This hotel, if you can call it that, was literally falling apart. The back of the chairs were taped together and the carpet was filled with dirt and holes. Throughout the hotel, there was a strong smoke smell that couldn't be avoided. How this place passes a health inspection, I don't know. The manager just sits there nonchalantly, thinking that nothing is wrong. Had to find a new place to stay for the night. There are much better places than this that are also close to the airport, so STAY FAR AWAY from this place.

Plussat: Room was ok

Miinukset: Its dirty....the whole building itself looks disgusting

Plussat: Kind of cheep

Miinukset: - There is a bad guy who stand at the breakfast room and monitoring what we eat and did not allow people to take the food out side that room. - very bad internet.

Plussat: Good location

Miinukset: Great potential and I’m sure it was nice in it’s time, but really needs facelift. Staff friendly but unprofessionally dressed. Restaurant needs complete makeover. The price reflected accommodation.

Plussat: N/A

Miinukset: Check in employee was very unprofessional speaking towards fellow employees. Room was falling apart. No fridge. Carpet was dirty. Sheets and pillow case were dirty. Cum stained handprints all over the headboard as if porno filmed in room. Blinds did not pull shut to block light or people looking in. Towels were not clean. Bed was about as comfortable as sleeping on a rock with a single feather for a pillow. Paint falling off the walls. Worst franchise ever owner should be ashamed and should demolish all locations.

Plussat: OK location for business trip.

Miinukset: Lamp switch on bedside table broken. No wifi for 3 days in a row, no tech support for the problem. Smelled like pet urine in the room. No regular coffee or coffee service packs in the room. Had to get it from the front desk. I won't be back.

Plussat: Pancakes at breakfast

Miinukset: Very run down and beaten up. A franchise but I did not expect a Ramada could be so grubby!

Miinukset: this was the poorest maintain hotel I have stayed in in 25 years. It was dirty, door latches were broken adjoining room door had a hole in it.I will never stay there again. I would not recommend it to anyone

Plussat: The room was pretty clean- nothing disgusting. Convenience to the airport was great- about a 5 minute drive.

Miinukset: The night of check in, the staff at the desk incorrectly entered info from the debit card and informed of card being declined. Card holder contacted Bank who informed of user entering expiration date incorrectly. But by then, another card was used to pay. First card holder went to desk to run again, which they did, but did not reverse charges on second card saying “it’s pending, it will drop off”. We could hear every word of our neighbors phone conversation. Children running through halls at 0400 in the morning.

Miinukset: I accidentally left an item there, I realized I forgot it two hours after I checked out. I called them to have them hold it for me, and they said they would check with housekeeping and never called me back! I continued to call to get my stuff and they kept giving me the runaround and I never got my stuff back!

Miinukset: As best I can tell, this is a two-story hotel with no elevator. At least, no one pointed it out to me...