Salt Lake City hotellia

Plussat: Located close to Trax station

Miinukset: Restaurant way overpriced.

Plussat: Trax ( light rail) so close made it an excellent choice for getting around town. Lovely rooms and very quiet.

Plussat: Very clean and the rooms were comfortable. It has a chic quality to it.

Miinukset: The parking is horrible for this hotel. It was impossible to park anywhere near your room. Also, it was hard to find an elevator to get to the second level. Our room was right by the trax so it was loud and the road outside was very loud.

Plussat: location

Miinukset: a small refrigerator in the room would have been nice.

Plussat: Friendly staff. Great accommodations. Nice stay overall.

Plussat: Loved the bathrobes, the view, the pillows and comforter, and the bathroom was so clean!

Miinukset: Parking

Plussat: 1-2 of the bell service people were friendly and spoke. The others just stared and said nothing.

Miinukset: The room did not meet my expectation, the bed had dirt on it, the bathroom sink clogged each day, faucet was leaking all over the counter. No internet usage. Each one of these problems were reported to the front desk (everyday during my 3 night stay). I was told that someone would could help and no one did.

Plussat: The hotel was beautiful. The staff were exceptional. The room exceeded my expectations.

Miinukset: No

Plussat: Very comfortable bed.

Miinukset: Charged for parking but there was no parking available. No counter in bathroom to put shaving kit or tooth brush. NOISEY!! Woman at the check in was not honest.

Miinukset: Staff was very unprofessional. Talked with Sidra to ask why I was charged 30% more without being told about it. She was very rude from the beginning of the conversation she just does not want to be working there it seems. I asked why I wasn't told about the extra charge, and I was told "because that's what all hotels do". When I asked "what if my card would have declined since no one cared to mention this" she responded coldly, "you would be kicked out". Finally had to call and talk to a manager because the "pending" charge for the extra 30% was not dropping off of my account like it should have. Talked with the manager Nathan (he was helpful) and I have to deal with the hotels accounting team to get my money back.

Plussat: Food was great. Room was spacious

Plussat: Room service was amazing....

Plussat: Bed was comfortable but the sheet did not stay in place. Weird not having fitted bottom sheet. Room was clean. Bathroom very tiny. We got some rest which was my goal.

Miinukset: 1 bath towel for 2 guests. Guess husband gets no towel or the smallest one. Please rethink that.

Plussat: Spacious, functional room, nice work area with desk, cool view. The pillows are awesome!!! Staff was really helpful and down-to-earth. The food in the cafe and the bar was delicious with some creative and healthy options.

Miinukset: Not very clean. As an extra precaution against COVID-19 I wiped down all surfaces and my towel came up black, there were sticky spills and it hadn’t been vacuumed well. You can barely see out the window for all the handprints and smears.

Plussat: quick and easy to get to my room

Miinukset: it was a little run down but still nice

Miinukset: Great location

Plussat: Price

Miinukset: Room could of been cleaner. We found hair on the Rug and the Bathroom was not clean in the corners.

Plussat: Nice Room

Miinukset: You pay for parking yet there is no security at all to make sure your car is safe

Plussat: no

Miinukset: it was the worst hotel i ever have stayed in the heater didnt work the air grills falling of walls fan no work in bathroom and they put a $50 charge on my credit card that i dont know what for and the staff was rude

Plussat: the front desk staff was very friendly, clean rooms, price was good

Miinukset: Someone left the alarm in the room set so we were woken up very early, also it is a bit farther from the downtown venues. Not sure if this is a housekeeping issue. Next time I will check before going to bed.

Plussat: Staff was wonderful.

Miinukset: The hallway outside our room smelled terrible.

Plussat: I liked the view from my window

Miinukset: The bacon

Plussat: Great staff Great breakfast Great a/c / heat Every thing worked

Miinukset: Need Fitted bottom sheets (bottom sheets exposed mattress Need hangers in the bathroom (on Door) to hang clothes when taking a shower

Miinukset: They never gave me my deposit back thief’s

Miinukset: Spendy to eat there

Plussat: This property is 5 star. The spa is four floors of beauty and flawless service. I’ve never stayed in a more beautiful or fancy hotel

Miinukset: Nothing

Plussat: Beautiful hotel, great pool.

Miinukset: Quality of the beds is OK, but for a 5 star hotel, this can improve.

Plussat: Big rooms and bathrooms, helpful staff, clean, position

Miinukset: -

Plussat: Nice architecture and yard. Tasting in room dining!

Miinukset: Booked a suite (82 sqm) and got a room without any coffee maker, view towards busy street. No floor heating in bathroom, extremely cold stone floor. All-nylon carpet and bedcover. That’s not 5 star at all. Lobby bar/café every day (!) fully reserved for tea time guests. No chance to sit down and have a spontaneous coffee. Hotel isn’t worth 400 EUR a night. Won’t come back.

Plussat: Perfection! We have stayed in hotels all over the world, and compare them all to the Grand America. We have 4 boys under 10, and even they feel welcomed. Its hard to find such a wonderful hotel that exceeds all expectations and is still family-friendly

Miinukset: Nope!

Plussat: I loved the spacious suites, the glamour of the hotel and the staff. The rooms are larger than many homes in Hawaii! This is my second time staying at the hotel. The location is close to the public transportation, which made it easy to go without a car.

Miinukset: No coffee pots in room

Plussat: I love the pool! Also the wonderful fountains and gardens. I loved the music, be it a harp in the lounge or Jazz in the evening. It is truly grand. The toy store is amazing too! We had a stay- cation.

Miinukset: I don't like paying for a cup of coffee in the morning. Really?

Plussat: The hotel staff was very friendly and they gave my daughter a chip to give to the front desk the following day to open a chest and pick out a toy (stuffed animal). The number of shops and food places is great.

Miinukset: My only disappointment is that they left two things of lotion instead of one conditioner. They had left a lotion in the shower with the body wash and shampoo so we didn’t have conditioner. Honest mistake though.

Plussat: Parasta mitä palvelun ja vaivattoman hotelliasumisen tiimoilta on tarjottavissa. Luontevaa ja jopa hämmästyttävän huomaamatonta palvelua ja kaikki kuitenkin TIP-TOP, Great!!

Plussat: Everything is top notch. One of the best hotels you will ever stay at

Miinukset: There is nothing you can say bad about this hotel

Plussat: classy place, easy access to/from the airport.

Miinukset: No

Plussat: It was clean and the beds were comfortable, and the location is Great! We have no completes and would recommend this hotel.

Miinukset: Nothing

Plussat: Location can't be beat and airport shuttle is great.

Plussat: I love their rooms and their staff is second to none. This is my go to hotel when I’m in Salt Lake!

Plussat: location was the best!

Miinukset: The tile in the shower had mold.

Plussat: Easy and quick check in, clean rooms and central location.

Miinukset: I've been staying at the plaza off and on for years, the pool/hot tub is always out of order or being maintained.

Plussat: Proximity to downtown attractions.

Miinukset: Everything is old and stale and it feels like management willfully wants to keep it this way. Not worth the rental rate.

Miinukset: A little over priced Stationaried sliding doors and very noisy at night No noise insulation

Plussat: This hotel delivered a very high level of quality services.I would recommend this hotel to everyone.

Plussat: Location was great - close to Salt Palace, Temple Square, City Creek, Trax station. Staff was helpful when asked, and the room was kept clean. Free wifi

Miinukset: Free breakfast would have been nice, since I was going to a conference all morning.

Plussat: Location for this trip needs.

Miinukset: Hotel was great....supporting restaurant food quality was not so good. Would return to hotel, would eat elsewhere next time.

Plussat: Great view of downtown Salt Lake City.

Miinukset: Shower was broken and also leaked all over the floor every time it was used. I like my room cold but the AC will only go down to 68 and then it locks you out.

Plussat: Good value for the cost in the area.

Plussat: Staff was very courteous

Miinukset: Did not have room we reserved. Explanation was : we booked through third party

Plussat: The room having a living room space. And the swimming pool

Miinukset: Wish there was a hot tub.

Plussat: The staff was very helpful. The rooms were clean, quiet, and bigger than the average. Very clean to. I love being able to park my car at the motel instead of the airport.

Plussat: Clean and neat. It was easy to find.

Plussat: Having a king suite was very nice. The bed was comfy and the living area was a huge bonus that suited us very well. Our room had been newly renovated and had plenty of lighting in all areas as well as lots of electrical outlets for plugging in chargers. We also took advantage of the breakfast at $11 per room. That came in very handy and was tasty with a good selection of items.

Miinukset: We had a problem with the tv in our room. For some reason there were many Charles, mostly the network channels that did not come in at all. The biggest problem was that the channel carrying the Super Bowl was not available. We ended up watching the game in the lobby. The issue never did get fixed during our stay even though we mentioned in more than once.

Plussat: I liked the layout of the specific room I had.

Miinukset: One bottle of water and one bottled Coke cost over $7.00 at the little cafe. If there cheaper drink machines anywhere on the premises, I didn't see them.

Plussat: Cleanliness, Michelle did a fabulous job cleaning.

Miinukset: Location. It is situated in an area that has no stores of any type if you need something.

Plussat: Extremely friendly hotel staff. Clean, spacious rooms, close to freeway, quiet sleep.

Miinukset: A wider dining menu selection would improve overall experience.

Plussat: The room was very nice, very big.

Miinukset: Shuttle service is unclear about drop offs and pick ups.

Plussat: We stayed when snow storm interrupted our trip. Booked at last minute on booking dot com app. Was very comfortable. Good burger in restaurant. Local beer. Manager lent us snow brush from her own car the next morning when we realized our rental car didn’t have one.

Plussat: Free Wi-Fi and free parking

Plussat: The large room, comfortable beds, and cleanliness. Breakfast was delicious.

Miinukset: Furniture in the living room area looks scratched and well worn.

Plussat: The hotel is centrally located near sights and shops. Easy to get to by taxi or TRAX.

Miinukset: Didn’t see any complimentary coffee available during day but I’m not sure if that was because there was a conference on.

Plussat: location, breakfast, cleaning staff, breakfast staff, parking and mostly everthing

Miinukset: Would have liked to have had the Halmark station on the TV. This may not have anything to do with the hotel but the restaurant, Fat Jack's, which had terrible service, terrible food and rude waiter and long waiting period to get seated and then long time to get food.

Plussat: One of the nicest holiday inns we have stayed at and the location was nice too

Miinukset: No

Plussat: Excellent breakfast.

Miinukset: The location isn't super interesting. You'll have to walk a few minutes to find a nice area.

Plussat: Awesome pool, hot tub and sauna area!

Miinukset: no

Plussat: Location and breakfast

Miinukset: The pool was not warm enough!

Plussat: This is my favorite hotel

Miinukset: At first the front door personal treated me as if thet didn't know what i was doing there

Plussat: Clean and great location

Plussat: Loved the bed and pillows

Miinukset: Too stark and contemporary for my taste.

Plussat: Walking distance to Vivint arena and food locations of all sorts

Plussat: Breakfast, location and the staff were all great

Miinukset: The bed was uncomfortable and made my back hurt. Other than that it was a very comfortable stay.

Plussat: The staff. Asked to be put somewhere with less people. We didn't have a lot of noise because she put in a quieter area. Thank god. Close to restaurants.

Miinukset: Rooms need updating badly. The boarder in the room close to the floor was STAPLED to the wall!!!! Need better pillows for sure.

Plussat: The tap leaked water in bathroom, didn’t find breakfast room until second day

Plussat: Location. Very well lit. Quiet.

Miinukset: The bed was hard.

Plussat: The employees are really friendly and and accommodating even with minor issues the location seems like it's not going to be a good place but you going to the rooms and they're big and they're clean and they're comfortable there's hot water and pressure

Miinukset: Location

Plussat: The location is great and the staff was very helpful.

Miinukset: One of the lamps was impossible to turn off, and the water tap in the bathroom was leaking. Also the wi-fi signal in the room was terrible.

Plussat: location to downtown - although next to the highway s a bit noisy it was a 15 minute(ish) walk over the bridge and close to the Jazz and downtown bars/restaurants

Miinukset: hairs in bathroom from previous guests, maid cleaned our room and left a wet towel underneath the pillow which we found on going to bed, hospitality generally lacking, breakfast poor, TV awful reception and remote barely worked also missing the back of the remote, paint coming off walls, light fittings poor quality and found a crack pipe found in bathroom

Plussat: I liked that everything worked like the lights, water, tv and lock. I was not told about a 100.00 cash deposit due in cash.

Miinukset: I did not like the holes in the bedspread of my pictures or the dirty walls tiles cracked on the floor in the vanity and bathroom area, everything was dirty or needed to be fixed or remodeled, painted, even the door jamb itself had issues.we had a smoking room with no ashtrays. We called and let the front desk know and they never brought us one.they also made us pay a 100.00 deposit that was not told to us on this site when I booked the reservation and insisted it be cash and charged my room on my card which I told them I wanted to pay cash for the room but since I did not have cash for both they insisted and went ahead and charged my card.

Plussat: Easy entrance

Miinukset: Inoperable fire extinguisher, broken ice machine, extremely terrible breakfast, $100 deposit,

Plussat: N/A

Miinukset: No hot water Staff member is just terrible they don't care My door lock is not working I have to leave the door open while I'm at the meeting I have to carry all my personal stuff with when im.out of my room

Plussat: Looks like they gave their leftover breakfast food to the homeless.

Miinukset: Upon arrival, the front desk agent appeared to be on drugs & very passive in a sarcastic way.

Plussat: The staff

Miinukset: The cleanliness

Plussat: Location to train station

Miinukset: Dusty/Filthy although linens did appear clean. Non functional equipment ie tv remote, temp did not adjust, outlets so loose plugs would fall out. No elevator.

Miinukset: I did not like A/C was cooling and. Not heating the room

Plussat: Free shuttle service to and from airport

Plussat: The location was great for my needs.

Miinukset: Hotel room wasn't vacuumed, hair on my bed, floor of elevator dirty and bathroom ceiling paint was peeling. Updates to hotel rooms are needed. Standard of cleanliness needs to be addressed. I think this is more of a 2 star hotel.

Plussat: Every staff member we came in contact with was very friendly and helpful! Housekeepers were awesome and had clean towels and a fresh bed everyday upon return. The pool was always full, but was very clean. We will stay again when we return to Utah for sure!

Plussat: This is my second stay here and funnily enough we got the exact same room as before. This is an wonderful place to stay, we are always greeted with a smile and feel very welcome. It's very clean and the free breakfast is delicious.

Miinukset: The only complaint we had is from our 10 year old grandson, he said the pool was too cold...

Plussat: Everything the rooms were awesome

Plussat: proximity to airport

Miinukset: We arrived around 11:30 and there was no front desk person. A sign was posted that they would return in 15 minutes. Frustrating because of the late hour

Plussat: Rooms where quiet.

Miinukset: The room have a closed up odor and the stair way stunk.

Plussat: Overall, this is one of the finest hotels that I have had the privilege of enjoying! The room was clean, well appointed and inviting in every respect! the breakfast was great, as well!

Miinukset: Nothing, all was great!

Plussat: Room was very clean and comfortable.

Plussat: Clean. Good a/c. Ok breakfast. Fresh towels everyday. Staff was good.

Miinukset: The water pressure was horrible. You could spit harder. Also it was too hot. If you turned it to a cooler setting the water pressure was almost zero.

Miinukset: It was old and worn. Room service was left in the hallway at several doors on our hall for hours. The only chair in the room was the desk chair no chairs to just sit in and relax. The hot water only lasted for a few minutes in the evening short shower

Plussat: Value for money

Miinukset: More a village than a hotel. Cannot control night light from bed. Noisy climates control.

Plussat: Easy access to interstate. Clean and registration staff friendly and helpful.

Miinukset: Outside parking only, no parking structure or valet parking provided and fairly distant from lobby, especially since weather was bad. The room was a lonnnng walk from the elevator through numerous hallways. Wait staff for free breakfast was understaffed.

Miinukset: doors opening and closing all night, every time a neighbors door would close it is extremely loud due to the locking mechanism and door latch. woke up numerous times throughout the night as a result of this. I would not under any circumstances recommend this hotel. Everything else about it was amazing but sleep is important and sleep is virtually impossible at the hotel.

Plussat: Location was excellent perfect to walk to downtown and easy to get to the slopes. Loved the view of the city, parking was extra but nice to have the security.

Plussat: The downtown location is within walking distance of most places that we frequent.

Miinukset: There is a charge on our card from the hotel that we do not recognize or understand.

Plussat: Very comfortable bed, Room was spacious and got a excellent deal.

Plussat: The rooms are great, clean.

Miinukset: Hot tub was out of order on second day. This was one of the reasons we booked the hotel, to use the hot tub.

Plussat: Staff

Miinukset: Room was not cleaned each day under the green plan until asked to do so

Plussat: Checking in and out was a very smooth process-even enjoyable, with courteous, responsive staff. Loved the room, beautiful drapes, like the water bottles provided.

Plussat: Cheap- Clean

Miinukset: They need to be clear if they are charging for parking. The web said no then they tried then said no then we got a ticket then they said they would get rid of the ticket and it was annoying.

Plussat: One employee seemed to care.

Miinukset: We booked a king, out of king rooms, so we got two small beds. The bathroom was filthy, the hallways were dark, but not dark enough to hide the terrible conditions. Front desk promised a call from management, but never received. 4-star? Ha ha!

Plussat: The breakfast was good.

Miinukset: I thought the almost 300 dollar night was too expensive for what you get.

Plussat: Lobby is very home feeling

Miinukset: Was a very nice day and outside furniture hadn’t been kept clean. Without realizing this I sat down on a chair and ended up with dirt all over my clothes.

Plussat: The location is perfect for events at The Vivint Sports Arena.

Plussat: Proximity to our event at Flemings, the pool, and the breakfast.

Miinukset: Wish the bar had increased hours. Also, would like longer hours on the pool, at least to midnight, so we could enjoy it after our event. Most everything was clean, but as I packed to leave, I found the stem of a cherry under desk from prior guest.

Plussat: the hotel was very clean, and smelled wonderful as you walked in

Plussat: Quiet, clean rooms. Comfortable beds. Great breakfast in the morning.

Plussat: VERY NICE hotel. We've never stayed at a Hyatt before, but will definitely be looking for them now!

Plussat: Staff were very accommodating and friendly. Room was very clean.

Plussat: The pool was ok

Miinukset: The bed was hard as a rock and the pillows were like sacks of flour. Terrible

Plussat: Breakfast availability. Friendly, helpful staff.

Miinukset: No criticisms to offer. I’d use Hyatt House again.

Plussat: The proximity to the basketball arena and downtown are fantastic. If it wasn’t so cold you could walk everywhere .

Miinukset: Just felt a bit like a backpackers. But the price was very affordable .

Plussat: Cleanliness and location. Easy downtown access and highway access.

Plussat: Great place to stay and catch the shuttle to the airport! Rooms are small but it was clean and comfortable.

Miinukset: The eggs were overly mixed when prepared. They looked like little pebbles when you served them up.

Plussat: Easy check in

Miinukset: No outlet next to the bed to charge my phone while using it as an alarm clock. No switch near bed to turn out lights before sleeping. I've never stayed in a hotel without these two amenities

Plussat: Fine room and good location relative to airport.

Miinukset: Airport shuttle size and schedule seemed a bit subpar. It's very close to the airport, expect that people are going to use the hotel that way

Plussat: The lady at the desk was friendly.

Miinukset: The fridge in the room was so noisy it had to be unplugged. We needed to store food in it as we were traveling home and many restaurants were closed due to covid19. The toilet would not stop flushing. Around 2 in the morning it started flushing and it took around 30 minutes before I could get it to stop. The noise from the cooler in the room was worse than that of the fridge. The room was too warm and stuffy when we entered. We turned on the cooler to help and it was loud and metallic and didn’t stop. We gave up after about 5 minutes and decided to turn it off. The fan did work though. I chose to stay here as you have breakfast included. We are trying to get home after being caught in disrupted travel because of covid19. I know it does not make sense to have everyone out for breakfast but packaging things like bagels or cereal and such to take and eat in isolation would have been thoughtful.

Plussat: Desk staff helpful in finding dinner options.

Miinukset: Bathroom not clean in corners. Ice machine on 2nd floor not working.

Plussat: The rooms were clean

Miinukset: We rented three rooms. None of them had hot water. When we told the front desk, they did not seem too concerned about it.

Plussat: Price, attentiveness & kindness of staff, cleanliness, & location

Miinukset: No

Plussat: The location

Miinukset: The price and the food and no soft srinks

Plussat: It was near the SLC airport and offered shuttle service.

Miinukset: They would not accept my debit card. I have stayed at Microtels in MT, NE, GA, and never had an issue using a devout card - until now.

Plussat: Room was clean the personnel were friendly and very helpful and close to the airport

Miinukset: nothing every thing was great

Plussat: Great location for us and very nice and friendly staff

Miinukset: NO

Plussat: They gave us king room upon request.

Miinukset: Hot tub, locker and gym entrance all were broken during our days of stay.

Plussat: The view was nice...

Miinukset: No

Plussat: Housekeeping services were amazing!!!!!!!!!!!!! Bar was very inviting with great service. Also, room service was quick and menu adequate. Food quality very good.

Miinukset: Better signage to get from hi-rise to lobby. Bellman would have been nice

Miinukset: No fan in the bathroom... at least not one you can turn on and off yourself... so it gets really steamy.

Plussat: Nice hotel. Had cookies and a Starbucks...great location

Miinukset: Na

Plussat: The bathroom vent fan is inoperable.

Plussat: Room service

Miinukset: The maid walked in on me when I was naked and couldn't even speak English

Plussat: Location, cleanliness, cookies!

Miinukset: The fellow checking us in appeared to be having a bad day and was not friendly.

Plussat: The room was very clean.

Miinukset: It would be better if they put product dispensers in the bathroom instead of individual tiny bottles, which are such a waste.

Miinukset: We did not get the Cup grated Rome that we were supposed to get

Plussat: The clean rooms and comfortable bed

Miinukset: Not a lot of parking

Plussat: large clean room with airport shuttle

Miinukset: had to walk a long ways to reach our room