Autonvuokraus Salt Lake City

Plussat: The people I dealt with in person were nice.

Miinukset: Fox Rent-a-Car seems to have developed a thick culture of indifference towards its customers. It was moments after getting to the airport that I realized I'd returned my car without removing a pair of nice sunglasses that were a gift from my mother, and meant a lot to me. The car had been in the lot for all of ten minutes, so I immediately started calling every number I could find to contact someone to walk out and retrieve them. After dozens of calls and several voicemails, no one ever picked up or responded. I had to sneak past a curtain at another branch location in Colorado, where I'd landed, to find someone willing to give me the email address and phone number of the Utah manager, who did respond after repeated attempts, but soon made it clear that finding and returning my property was not a priority. After three weeks(!) of repeated followups, I finally learned that, unfortunately and unsurprisingly, the glasses had disappeared, probably taken by someone at the branch or by a subsequent renter. It should have been easy to get someone to take 30 seconds and retrieve the glasses – I'd even arranged with a friend to pick them up and mail them to me. Instead, it took weeks of dispiriting, disinterested interactions with a company that in its automated voicemails insists they strive to set a standard for customer service – they do set a standard, a low one. Avoid this company if you can, or if you hope to get any help should something go wrong. (As an aside, the only people who were responsive or showed any sign of concern were the people handling the company's Twitter account, though they were only in a position to pass messages along – they should be promoted to oversee customer service).

Plussat: Nothing!

Miinukset: Placing a grisly as an agent would have been better.

Plussat: Overall, okay. Very frustrated upfront when I booked the rental for pickup at midnight and when I landed the website said they closed at midnight. The shuttle ended up running until 1AM and the driver was friendly. The rental location was a bit off the beaten path and they did not have the car available that we reserved (Jeep Wrangler). Car performed well and got the job done. Definitely note that their "deposit" clears your account and will need to be refunded.

Plussat: It was close to downtown

Miinukset: The shuttles are horrible the drivers the vehicles.

Plussat: Very helpful staff but the vehicles were dirty

Plussat: The drop off vas easy.

Miinukset: We waited for over an hour to get our rental which had been reserved for a month ahead. After finishing in the office we had to wait for the vehicle to still be car washed since they did not have any vehicles readily available. The interior was dirty, one tire had a leek and the wipers were old.