Santiago hotellit lähellä Basilica de la Merced

Plussat: Beautiful, fantastic location, amazing staff - every single staff member was nice to talk to and helpful but also normal and not super stuffy, roof bar was great place in the evening and also the morning. They arranged a blow out and mani/ pedi for my wife very near the hotel and great places, and a driver to/ from the airport. These were excellent.

Plussat: Awesome place, great staff, wonderful pool and restaurants.

Plussat: The food was amazing, the rooms spectacular and very clean. Very elegant decor. Spacious bathrooms and very friendly staff.

Miinukset: Don’t have park or valet, in a very dangerous neighborhood due to the rioting going on at this moment in Santiago.

Plussat: We liked everything. Like..... I wasn't expecting made to order specialty coffee drinks or omelet's included in our breakfast.

Miinukset: Tiny things. Like most modern travellers we need more outlets to charge our electronics, and USB charging ports.

Plussat: Pieni, elegantti hotelli. Kiva lobby baari & aulahenkilökunta. Paljon kivoja ravintoloita lähellä.

Miinukset: Huoneesta näkymä vastapäiseen taloon, ei kummoinen. Myös kadulta kantautui jonkin verran liikenteen ääntä huoneeseen.

Plussat: Excellent hotel, great location and friendly and accommodating staff. Excellent value for money for a five star hotel.

Miinukset: The entrance is a bit hard to spot from the road.

Plussat: I like the restaurant on location at the hotel. The food was good and the wine was amazing.

Miinukset: Coffee was not replenished for the room each day. Had to ask for it at front desk.

Plussat: The staff were friendly and were largely fluent in English. The location was great, only a 5-10 minute walk to restaurants and parks. The wifi was strong throughout the hotel, the beds were comfortable and the room was clean. The rooftop bar was very nice but wasn't open on the weekend which was a disappointment. Really good quality for the price.

Miinukset: The pool is in the basement which was a mistake on our end, some old/incorrect pictures showed it as a rooftop pool which made spending a day at the pool impossible. Water in the room is outrageously expensive, $10/bottle! The shower/tub combo was a bit uncomfortable - I'm very average size and it was too narrow to stand shoulder width. The room was starting to show some signs of age but still a very good value.

Plussat: Staff very friendly and helpful food was excellent room was comfortable

Miinukset: I would have liked a tea kettle in the room

Plussat: Breakfast was ok. they have what you expected from a 5 star Hotel. Staff was fantastic. They give us a lot of information about the extrem situation in Santiago right now. We were in Santiago during the time when the airport closed because of Corona-virus and the staff helped us check if our flight was ongoing and if the airplane stands on the grond in Santiago. We are very happy we could leave Chile the last day before the hole country get cloesed.

Plussat: Beautiful room, great bar, and great breakfast.

Plussat: the breakfast was AMAZING! and the pisco sours at the bar very addictive. Great hotel and I would definitely come back

Miinukset: cant think of a thing

Plussat: Amazing room with private balcony with sauna and Jacuzzi.

Miinukset: Mini bar prices very high.

Plussat: The restaurant is very good - we had evening meal and breakfast - both excellent

Plussat: Santiago is a lovely city. It's a shame that its having problems

Miinukset: The staff automatically thought a ten percent tip included in each bill was normal and the bedroom windows were very dirty which meant we couldn't watch the riots. The hotel staff were very helpful. Maybe a few large fans in reception during riot night would help keep teargas outside. Also coffee in bedroom was rationed

Plussat: Friendly staff, nice sized swimming pool and more than decent gym facilities. Breakfast buffet is very extensive, the hotel bar is okay as well. The style is a bit outdated but nothing problematic about that. Good central location.

Plussat: We needed a night’s accommodation for overnight transit during the Coronavirus pandemic. The hotel staff were superb, with hygiene precautions throughout the building. Everyone was cheerful despite the bad situation and couldn't do enough to help us. Thank you!!

Plussat: Facilities, breakfast, staff, cleanliness - everything was superb.

Miinukset: This is more a suggestion than a critic, because guests should have the right information. We would have appriciated to be warned by the staff that we were coming to the hostel on Super Monday in the evening hours when protests are larger than on any other day of the week and that we should have taken taxi from the airport instead of public transportation and coming on foot. We knew that we were going to stay in the area where biggest protests were held but because of corrupted media you can't find any news on current situation. All future guests especially those coming in March should be warned to arrive before 5pm (especially if this is your first night and you do not know the area) because this is hour when protests start. Still, we felt secure in the hostel and the area is totally safe in the morning and during the day.

Plussat: One of my favourite hostels! The staff were so friendly & helpful, the hostel was always super clean. There are several areas to hang out & meet people and the staff are a lot of fun! The location is super convenient too! Was genuinely sad to leave!

Plussat: Very friendly staff, nice breakfast, great atmosphere, lots of common areas to socialise.

Miinukset: While the rooms were very nice and very clean, The bathrooms are a little tired. There were no hand towels or paper towels in any of the bathrooms so you have to used the toilet paper which falls apart on your hands

Plussat: Hostel is clean and well organized. Staff is super helpful.

Plussat: Location walking distance to metro and CBD, staff very helpful

Miinukset: It’s all good

Plussat: The room was a decent enough size for what we needed it for, and the breakfast provided was good. The shared bathrooms are also kept as clean as possible considering the amount of people that have to use them. The main asset of this place is the people working there. They were all so nice and helpful, and unbelievably welcoming too. The communal spaces are really good, and we were gutted that we couldn't stay longer.

Miinukset: We had to leave after only 1 night as the hostel is located right next to one of the main streets where the protests are taking place. This is of course not the fault of the Hostel as they were here long before everything started in October 2019, but it does mean you can't go outside between the hours of 5pm-10pm. We could also smell the tear gas from inside the hostel when sat upstairs in the communal space which was horrible.

Plussat: Stuff is amazing! So supportive and willing to help! Basically made everything needed to help me stay comfortable and safe. Cool guys! Speak English very well! Found tours, managed laundries, suggested places to visit, overall - wonderful! Family style hostel) The room itself was great: clean and tidy, with ventilator and comfortable bed.

Miinukset: The location: the hostel is located next to the protests area - it is safe in the hostel, but if you need to go somewhere else that direction - that a problem (only in the evening)

Plussat: The staff is very nice. Everything was clean. You feel right at home here.

Miinukset: The breakfast is really basic but you can pimp it up with some things from the supermarket :)

Plussat: Almost everything. People, localization, parties, etc

Miinukset: 2 bathrooms at 1st floor are very small to take shower

Plussat: the room is clean. it worths the price. good location! ideal for solo traveler.

Plussat: Sijainnista

Plussat: Hotel was clean , good breakfast ,friendly staff and the location was also good

Miinukset: Hotel room was too hot because air condition was not enough

Plussat: I was there in the middle of the quarantine and the staff was wonderful both for my health and my comfort. Breakfast was great and staff was especially professional.

Miinukset: I got in at 6:30 the first night and the restaurant wasn’t open so they sent me to a Subway! There were actually very good restaurants open for take out near by.

Plussat: Nice Breakfast! Great location.

Miinukset: In my particular room, the bed was quite old and saggy. That was not the case with the beds in my friend’s room. The shower drain was also clogged... again, not the case in the other room.

Plussat: Aamiainen oli erittäin hyvä, kaikille löytyi runsaasti sopivaa syötävää.

Miinukset: Ei valittamista

Plussat: Set in a good location near Constitution Square and Plaza de Armas with ease of getting around the city. The room was large with a very comfortable bed. The buffet breakfast was very good.

Miinukset: The shower wasn’t great but was workable.

Plussat: Value for money, a good central location and a good breakfast

Miinukset: Room A/C was not very good

Plussat: Great room for the price. Breakfast was enjoyable. Nice to be able to be right downtown. ……………………………………………………………………………………………………………………………………………………………………………………………...

Miinukset: AC to small. You only get one key. so if you are out all day in the heat and you return in the evening your room was hot. blinds block the AC unit so can't shade the sun. Taxi cab issue. Everybody wants to charge you!

Plussat: - super comfortable beds!

Plussat: Nothing

Miinukset: They never told me that they were doing construction work in the hotel... The start 08:00 in the morning working hammering and using power tools.. Its no information in their Web site or when I did the check-in.. Never again...

Plussat: Room sice was excelent!

Miinukset: We spend new years eve there and there was no service at all in the hotel for that afternoon and nigth... Not even a glass of water.

Plussat: The reception staff are amazing. So friendly and helpful in every way. Lots of choices at Breakfast; I liked that you could have your eggs cooked to order. Good swathe of green parkland opposite hotel.

Miinukset: The hotel was excellent but is a full 1hr walk from the large shopping complex where I needed to purchase a universal adapter.

Plussat: Clean hotel with wood floors on the rooms. Good selection of breakfast alternatives Big room

Miinukset: Hard bed and even harder pillows. A noisy AC unit that will not cool down the room in a summer month. Mold in the bathroom walls (between the tiles), inconsistent water pressure (so be aware of hot/cold surprises when showering) The room furniture was not designed for the size of the room (or it looked like) Only one small closet (similar to an individual room) for a cuádruple room (equivalent to two rooms) and no drawers or any other place where to place your stuff.

Plussat: Breakfast was good, and the rooms were large

Miinukset: Bathrooms in poor repair, Shower was in a awkward position, flooded when used in all but one spot. broken tiles, looked old and not so clean.

Plussat: The management, especially Victor and Elizabeth.

Miinukset: Dining options, Ground Transportation and location. Location was my fault. I should have researched it a bit more, but its primarily located in a residential district. Dining options...perhaps its just Chile, but the breakfast was extra ($13 extra), the restaurant didn't open until 7pm, so 'lunch' consisted of eating in the bar (which of course had limited offerings)...At dinner I had to order 5 different things before I just handed the waitress the menu and said, "Just pick something out for me that you have available"...and the Ground Transportation was pure highway robbery...double, triple and even QUADRUPLE what a normal cab fare cost (I know, because after the first day, I went to my appointments by cab). When I questioned them, I was given the standard, "Oh be afraid of the cabbies, crime, running up tab", etc. and that it was more 'convenient'...yeah, sure...had to wait 15 minutes for the driver to come out of the back room (I thought I was waiting for him to arrive). I got a cab on the streets within 3 minutes, they ALL have meters AND receipts that print out.

Plussat: Location and the staffs are good.

Miinukset: Very old, torned rooms. The AC was very loud.

Plussat: Staff was very helpful. Clean, large sized rooms. Overall high quality experience.

Miinukset: The gym and pool were small, and too cold to swim in.

Plussat: the breakfast was so so. The location is not as good as they advertised

Miinukset: the paint is chipped seriously, the bathroom grout is very old. The carpet has not been cleaned for years, they used very heavy perfume spay to cover it. there are only one table lamp. the AC control is broken. I stayed there 3 days, the cleaning staff only came once.

Plussat: Very nice breakfast with a good assortment of food and beverages. Clean, nicely laid out and plenty to choose from, Helpful staff and you can order some foods.

Miinukset: Nothing