Santiago hotellit lähellä Basilica de la Merced

Plussat: Honestly one of the nicest hotels we've stayed in. Great breakfast, the staff were wonderful and the rooms are beautiful. No problems at all.

Plussat: Comfortable and had engaging staff.

Miinukset: Nothing

Plussat: Location and comfort.

Miinukset: Don’t stay on the 2nd floor too much noise from lobby level.

Plussat: Decor, service and location near parks and restaurants

Plussat: Great location, right near the restaurants in Lastarria. Very comfortable bed. Breakfast is amazing. The rooftop bar gives you the opportunity to watch beautiful sunsets. The spa is very pleasant. The staff is always ready to help and is very professional in their attitude.

Miinukset: The air conditioning is a little noisy, but it’s not a big issue.

Plussat: Beautiful furniture, art. Staff very helpful , good location. Breakfast good. Dinner in hotel was wonderful.

Miinukset: A little more light in the room. Very dark by closet,

Plussat: The breakfast was great The employees were very cheerful and showed interest in guests Beautiful premises

Plussat: Pieni, elegantti hotelli. Kiva lobby baari & aulahenkilökunta. Paljon kivoja ravintoloita lähellä.

Miinukset: Huoneesta näkymä vastapäiseen taloon, ei kummoinen. Myös kadulta kantautui jonkin verran liikenteen ääntä huoneeseen.

Plussat: Service excellent. Little over attentive at times but always with a smile and politeness

Plussat: Very high standard and excellent room

Plussat: Convenient to most things you’d want to see. Great breakfast and superb staff.

Plussat: Nice view from the window, very fast elevators, fine localization.

Miinukset: The swimming pool was closed.

Plussat: Great staff! Cindy at reception made us feel very welcome and the upgrade to the executive floor was really worth it. We just wish we could have stayed a little longer.

Plussat: Room service

Plussat: Breakfast was fine

Miinukset: Nothing, it was great

Plussat: THE ATENTION COULD BE MORE CORDINAL . THEY COULD BE MORE ATENTIVE . VERY COLD BEHAVIOUR . WELL SO BE IT . SEEN BETTER ATENTION . ALL THE BEST .

Miinukset: THE ATENTION COULD BE MORE CORDINAL . THEY COULD BE MORE ATENTIVE . VERY COLD BEHAVIOUR . WELL SO BE IT . SEEN BETTER ATENTION . ALL THE BEST .

Plussat: Big room, very nice building

Miinukset: Not much

Plussat: Location is good as there are bars and restaurants within walking distance. Comfortable bed and large enough room.

Miinukset: Curtain shower never leaves a feeling of cleanliness, always feels dirty. Breakfast did not have any option of cooked to order omelet or eggs which is a shame.

Plussat: Excellent staff and location

Plussat: Staff friendly and helpful

Miinukset: NA

Plussat: Good location and very friendly staff

Miinukset: The wake up call I requested never came through and they seem to constantly have issues with the room cards not working in the lifts.

Plussat: Staff was super helpful and the regular events directly in the hostel make it easier to socialize and get to know your fellow travellers better. Also the first place where I tried Terremoto here in Chile! Definitely to be recommended for those who want more than just a place to crush.

Plussat: The staff was really helpful, comfortable beds and nice breakfast. Good place to make friends.

Plussat: Great location, big hostel so hosted some good entertaining evenings with decent priced food and drinks. Staff were lovely and on hand to help.

Miinukset: The room was very cold, as the heating only came on at night. Breakfast was good but not as great as they made it out to be.

Plussat: The vipe in the hostel is great and the staff are also awesome all of them.

Miinukset: Need to clean the bathrooms more often and also maybe they can do fried and scramble eggs as well and not only solid eggs.

Plussat: Great vibe and very friendly staff

Miinukset: Some bathrooms need to be cleaned more regularly, mop is wet so it doesn't help and maybe cloths so we can clean it.

Plussat: Huge hostel, they arrange a lot of activities. Breakfast was really good! Also the location is good!

Miinukset: Super noisy, you can hear everything, even with earplugs. We didn't sleep well, you can hear the people walking above your room and there are no curtains above the door so the light from the hallway is in your face. Besides this, its very cold everywhere. Not a lot of heaters.

Plussat: The hostel was very clean, the beds were so comfy and the bathrooms were lovely, hot water was always available! The free breakfast was good and the staff were all very helpful.

Plussat: Very nice staff, and good value

Plussat: Great value for money, kind staff and nice atmosphere.

Plussat: Sijainti loistava, henkilökunta pääsääntöisesti hyvin kielitaitoista ja mukavaa. Hostelli oli tosi iso ja väkeä paljon. Hostellin kautta saa järjestettyä päiväretkiä lähimaastoon ja hostellin väen kanssa pääsee myös iltaisin tutustumaan Santiagon yöelämään!! Aamupala hyvin kattava. Netti toimi suhteellisen hyvin.

Plussat: Amazing breakfast, Pently fruits, cereals, milk, coffee, bread, butter, jam, boiled eggs, cream cheese :) hot showers, good location, close to metro, staff is willing to give all the info you need, they can book activities or bus tickets for you. There’s a kitchen if you need to cook, laundry machines. Very complete.

Miinukset: Rooms are very cold, hostels can get very cold inside, I stay In 2 different rooms and both were cold. You have to know everything you book with them will cost a bit more but if you don’t want to bother and want to have Everything set works perfect for you. Showers are small. You have to buy their buzz but beers are even more expensive than at a bar. Overall I guess I could stay again it’s easy to get around and breakfast is really good.

Plussat: The hotel has a great location!! It is really near to subway and the main tourist point to visit!!!

Plussat: The hotel is located right by the metro station, in the downtown, very close to the Catholic University of Santiago. While downtown - as it strangely happens all over South America - is not the nicest part of the city (a bit doggy, a bit dirty etc), it is certainly convenient if you are coming for work. Plus, there are several nice restaurants and museums in the vicinity of 1 km from the hotel. The hotel staff was very helpful, reasonably polite and acted professional. I particularly appreciated the availability of the tourist bureau inside (close to the reception) that has booked me a perfect trip to Valparaíso. My room was sufficiently spacious with a nice view on the national library, yet quiet. It also had basic tea facilities and toiletries.

Miinukset: 1. The door lock to my room broke twice so I had to call for technician both in the first and - ironically - last days of my stay in Santiago. All the facilities, carpets and furniture in this hotel are very old and tired. The place begs for renovation and an upgrade. 2. The elevators were slow and the use of electronic card in them was at times confusing. 3. The breakfast was certainly sufficient but neither particularly impressive nor tasty. I loved Chilean strawberries. Yet the breakfast space is insufficient for this big hotel and the stuff was removing the plates too fast. It's sufficient for you to leave the table to pick up the coffee and - even with the full plates standing on the table - the waiters were removing everything in 3 seconds, which felt disturbing and intrusive. The coffee machine takes ages to prepare you a full cup.

Plussat: Location

Plussat: Location beside the metro

Miinukset: Staff were unhelpful. We arrived back after dinner and the receiption couldn’t even give us water. When I asked for help with my bags they were dragged to the elevator door and dropped there.

Plussat: The property is located pretty much in the centre of the city with most of the attractions within walking distance. Hotel accepts Qantas money card, just tell the desk staff that you’ll pay up front. Shuttle service to and from the airport is rather expensive but it is timely. Breakfast okay

Miinukset: Limited number of lifts, will only fit 10 people at a squeeze. Very limited time to enter the things before the doors close.

Plussat: The pool

Plussat: Great position , right in the city center. Very helpful staff, we had an issue with our Uber to get to the airport and they immediately found an alternative solution for us...

Miinukset: The pool and lounge were closed during winter time, but nowhere specified.. The value for money was average..

Plussat: Vaivattomasti toimiva laadukas hotelli, jolla on keskeinen sijainti. Metroasema ja kansalliskirjasto ovat välittömässä läheisyydessä, samoin Cerro Santa Lucian kukkula puistoineen. Lastarrian ravintolakatu on myös lähellä, eikä taidemuseoonkaan ole pitkä matka. Pablo Neurudan kotimuseo La Chascona sekä Cerro San Cristobal ja Parque Metropolitana köysiratoineen ovat kohtuullisen kävelymatkan päässä. Uima-allasosasto viidennen kerroksen kattoterassilla on viihtyisä.

Miinukset: Huomautin henkilökunnalle (siivoojalle ja vastaanottoon) siitä, että huoneeni WC:n istuin vuoti vettä kylpyhuoneen lattialla, mutta vikaa ei korjattu kahden yön oleskelun aikana. Hotellissa on niukasti hissejä siihen nähden, että siinä on 17 kerrosta. Sen vuoksi pitää varata aikaa kulkuun ylhäältä alas ja toisinpäin.

Plussat: The room was big and comfortable for living there. The staff was helpful. The laundry also worked so good and quick. There was included breakfast that was variable. The hotel is situated in the city-Centre.

Miinukset: The light in the room. Climate regulation. We were waited elevator so long there.

Plussat: Very comfortable bed

Miinukset: Breakfast buffet seemed to be under staffed, could only toast 2 slices at once, the coffee machine kept running out of water, only 1 group out of 4 working. The food in the chafing dishes was only just warm some cold, not food safe for hygeine.

Plussat: The staff and rooms were great! I got a good night sleep.

Miinukset: The parking was very confusing. The hotel should list an easily printable step by step set of directions from the airport to the hotel parking structure of which the entrance and exit are located on Santa Rosa Street. There is an access point into the hotel from the parking structure and the parking structure exit was securely gated from the riff raff loitering around late night at the corner of Santa Rosa and the street right in front of the hotel. As with most places in Santiago, it is safe to walk around the area until about 9 pm but I observed from my street view window several men congregating in the street late at night. I had to leave the hotel at 4 am in the morning and was not aware that the parking lot had been securely locked and that there was a security guard present 24 hours a day. As a result, getting from the hotel into my car was a bit frightening. Now that I know the structure was secure, I would park there again.

Plussat: The breakfast was very delicious and there was a very rich buffet. The beds were very comfortable and the room was clean. The staff was very nice at check-in and check-out. The location is nice to walk towards the center.

Plussat: Hotel is located in downtown, too noisy street for tourist. Location is otherwise ok.

Plussat: It is settle near of very interesting point at Santiago

Miinukset: The parking is outdoor although they have a subterranean parking but has been rented to some parking app. My car ends dust covered. And the gym was no good, small and not enough apparels available. The building is old and not to much investment was obviously noted.

Plussat: Great place. Safe, clean and minutes to everything.

Miinukset: nothing

Plussat: Location

Miinukset: Very old and poor maintenance all over the hotel and rooms. Low service for a NH Hotel chain

Plussat: Huge room, comfortable bed

Miinukset: Redecoration is needed.

Plussat: I ordered poched eggs for breakfast and there was excellent!

Plussat: Localization, very good breakfast and friendly staff

Miinukset: At least our rooms required renovation, air conditioning is laud

Plussat: Very clean room and nice view to the mountains. Staff very friendly. I was very surprised with the hotel. Super recommended!

Plussat: Clean hotel with wood floors on the rooms. Good selection of breakfast alternatives Big room

Miinukset: Hard bed and even harder pillows. A noisy AC unit that will not cool down the room in a summer month. Mold in the bathroom walls (between the tiles), inconsistent water pressure (so be aware of hot/cold surprises when showering) The room furniture was not designed for the size of the room (or it looked like) Only one small closet (similar to an individual room) for a cuádruple room (equivalent to two rooms) and no drawers or any other place where to place your stuff.

Plussat: The room was really big and comfortable

Miinukset: Nothing. It was great

Plussat: Staff was very helpful. Clean, large sized rooms. Overall high quality experience.

Miinukset: The gym and pool were small, and too cold to swim in.

Plussat: Good location, quiet, food quality

Miinukset: Parking access and rather short people for restaurant areas

Plussat: That's a comfy place to stay, even though the surroundings may not be particularly attractive. Easy to find, well communicated with the city centre. Nice breakfast with quite attentive staff. Clean and silent room.

Miinukset: There were some minor shortcomings: there is no place to hang your jacket right after you enter your room, which can be annoying in winter, and the view from my window was somewhat depressing (later it turned out that the opposite side of the floor would have been much nicer). But the most disappointing part was the checkout. I needed two separate invoices for different days, so I provided the reception with all the details one day before the end of my stay and they promised the invoices would be ready. However, when I got there to hand the key on my last day, the invoices were not ready and the guy at the reception told me it was not possible to generate them from the electronic system before the final payment (OK, but why didn't you tell me this earlier? I would have allowed more time for the checkout!). Then they could not process my payment, because one of my cards wouldn't pass, so they tried again and again. More time elapsed. I started worrying about getting to the airport on time. One of the women at the reception suggested there had to be something wrong with my card and not with their payment terminal. (Interestingly, it had worked just fine everywhere else in Chile; and do you really think such a blame game is a good way to deal with your customers?) In the end, I had to run like crazy to the airport because the whole process took much more time than expected.

Plussat: Very central. Easy to walk to many touristic attractions. Quiet. Nice neighbours. Possibility to use the washing and drying machines on the ground floor.

Miinukset: We didn't know how to use the heating (and it was cold. One of the electric stoves was making the fuse to blow.

Plussat: Central location. The apartments are small but sufficient for a short stay.

Plussat: The location was good being nearby two metro stations (which is essential in Santiago) and within a short walk to a fantastic restaurant location, barrio bellavista. Although we did not cook the kitchen facilities were a good option and the fridge a great size. The beds were comfortable. The pool was fabulous and an absolute asset during the hot afternoons, shame it closes so early and before we were able to watch the sunset from the rooftop.

Miinukset: The shower curtain didn't totally protect the floor unless it was stuck to the wall which caused minor flooding though this was not a big issue at all. The windows open by swinging out at the bottom and are an enormous fall hazard for anyone and especially young children! One window is right next to a bed and the other a lounge which kids could climb on and fall. The railing on the top floor pool area is also not very tall so once again not suitable for children without supervision.

Plussat: Great location. A very comfortable apartment

Plussat: Excellent location. Within walking distance to all major attractions. Close to subway stations. Two grocery stores, one downstairs and one across the street. It's in a secure building where locals are living as well. Staff are friendly. We're allowed to leave our luggage after check-out and pick them up later for an evening flight. Price is very reasonable. This is 2nd time we stayed.

Miinukset: Nothing. It offers great value for what you paid for.

Plussat: the location is not to bad! didnt take to long to get to the airport

Miinukset: It could do with decorating and a complete revamp! fine for 1 night! bathroom needs some attention re tiling etc