Santiago hotellit lähellä Sculpture Park

Plussat: Clean room, nice bathroom, great view, fiendly staff, excellent restaurant.

Miinukset: 1) The biggest problem was the bed. With a matress so old that you could clearly see how it was deformed from regular use with depressions in the spots people would normaly sleep on. This made for quite an uncomfortable night with my wife leaving with neck pains the next morning. Everything else was excellent, but the bed is such a central part of a hotel experience... 2) The air conditioner didn't quite achieve the temperature we wanted, seemed to lack power and the room stayed slightly warm for my taste despite several attempts to regulate it. For a hotel of this calibre and for the price it costs I expect everything to be perfect.

Plussat: Breakfast was good.

Miinukset: At the time that I made the reservation there was nothing else available in Santiago. At the time of my stay, the hotel's occupancy was less than 50%, therefore I feel like I paid to much for this property.

Plussat: Central location . The pillows . The hotel restaurant . Fine wines

Miinukset: All good

Plussat: Breakfast was great!

Plussat: Nice location

Miinukset: Was charged twice for the room at the beginning of the stay ... funds can take 7 days to return which can be a little inconvenient! No reason why the double charge ...

Plussat: Location very convenient

Miinukset: Needs upgrade ie the elevators

Plussat: Spotlessly clean bedrooms and delightful breakfast

Plussat: breakfast was ok

Miinukset: check in took forever

Miinukset: After a speedy checkin at 6pm, the room was good and clean but the food in the restaurant was below par. The staff in the bar/restaurant were very pleasant, but for a country where ceviche is a food staple, theirs was terrible. Breakfast was fine, but the checkout was terrible. Understaffed, the bill was incorrect by about 19%. As there was a continuous queue to checkout I had to return with correct booking to confirm the real price, but I had to queue again, as it was still one man trying to deal with everyone. I asked for the director as none knew who the Head of Reception was or where they were. When the director finally arrived, the lady just gave excuses instead of attending people in the queue!! More attention needs to be paid to guests, especially if theres a continuous queue. It benefits guests and also the lone member of staff who is under pressure.

Plussat: Staff were very welcoming and friendly. Great price. The pool and outdoor veranda was great for relaxing and meeting friends. A much better location than the busy city centre.

Miinukset: Nothing

Plussat: great view; friendly staff

Miinukset: location. always need to get a car/taxi to go almost anywhere interesting.

Plussat: Service was excellent. The breakfast wait staff, for me, was the best part of staying at Sheraton. Juan Pablo, Magaly and Valerie always had a welcoming smile to start your day right. They deserve a raise and a promotion. It felt like leaving family when I said goodbye to them. The technicians who serviced my bathroom were also very helpful. The attentiveness of the staff to any issue raised and their eagerness ensure that your issue is resolved is also laudable. On the last day I had breakfast I was given a farewell slice of cake which was a total surprise. It was a very thoughtful send-off which I appreciate.

Miinukset: I had problems connecting to the wifi and had to be transferred to another room. In the other room, the wifi connection was good but there was an awful smell from the drain of my bathroom that took two service personnel to clean. I think Sheraton would do well to make checking the drain in the toilets mandatory. It would also be nice to have more variety at breakfast.

Plussat: Large variety at breakfast; it should satisfy any demand Staff was very helpful and kind

Plussat: Staffs are friendly and willing to help.

Miinukset: The checking in queue with more than 5 persons in a queue was bit too long

Plussat: Great hotel. Good food, terrific gym, great public space. The staff was outstanding. The extra attention they paid to us was wonderful. Nothing was to much to ask. We actually spent two days at the hotel without leaving. Just enjoying the surrounding.

Miinukset: The pool was freezing. 90 degrees outside and the pool was so cold you could only stay in to get wet. We did enjoy watching everyone "try" to get in for their first time. The towels need to be replaced in the room.

Plussat: room was big and comfortable, the club room food/drinks were good and the pool/spa were nice.

Miinukset: staff seemed very 'sassy' and not overly helpful. the breakfast was below expectation. the biggest negative is the location is away from the majority of the key sites and you essentially need to taxi.

Plussat: Very professional and friendly staff. Nice accommodations and housekeeping is excellent.

Plussat: Very friendly and helpful staff.

Miinukset: There was a promotion that encouraged guests to ‘be green’ and to decline housekeeping. The reward was a $US 5 gift certificate that could be applied to meals. I did this on all 4 days that I stayed but received only 2 gift certificates - there was no one around to ask - I eexpected to receive 3 -

Plussat: beautiful views of andes, great staff, easy for transport, nice executive lounge

Miinukset: Minor point only...in executive lounge there is an egg station - which I did not realise until 3 days later as no menus or other on table. Like I mentioned, minor point.

Miinukset: They charge the internet at the room and the service of the internet at the lobby it's pretty bad!

Plussat: Great service

Plussat: The director, Cecilia, as well as Belen from the counter are extremly competent, friendly and helpful..both make the stay very special.

Plussat: Excellent breakfast and helpful staff even when very busy.

Miinukset: Nothing.

Plussat: parking lot

Miinukset: had not entretainment areas poor breakfast windows look toward neighbord apartment

Plussat: Location in the business area. Price acceptable considering the average of the area. Good breakfast: wide range of choices, including fresh fruit. Availability of paper cups to take coffee away. Very nice and professional staff at the reception desk.

Miinukset: Strong perfume everywhere, including rooms, wifi signal weak in peak hours.

Plussat: Great location and great hotel. The best bed we have found in our trip.

Plussat: I arrived this hotel before the check-in time. However, the front staffs did heartwarming correspondence. I could carry-on my baggage into my room before my business. Thank you, Barbara.

Plussat: Location

Miinukset: Price was high for the type of room. No mini bar

Plussat: Gust the location was ok

Miinukset: This property is very outdated. Towels quality’s was worth than one star hotel Toilet did not work, bathroom fan worked on and on off. Hardly anything in the room and not even one complementary bottle of water I would not recommend for the rating it has

Plussat: The location, the bed and pillows were very comfortable.

Miinukset: At least a bottle of water should be included in the price, the options available in the bar are quite expensive.

Plussat: The Hotel Atton de Bosque is in the financial district of Santiago with the advantage of being a short walk away from the Tobalaba metro station. The neighborhood of Las Condes felt safe after dark, and contained a variety of restaurants within walking distance, although we spent many evenings in other districts. We had no trouble using this location to be picked up for a number of guided tours, and found the staff friendly and helpful, despite our limited Spanish. As well, we enjoyed the breakfast offerings and ambiance of the bar area. We were also glad of the fast in-room wifi, along with the printer and computers in the guest office space.

Miinukset: While the gym facilities were adequate, it is disappointing that the pool was so cold, and the exposure to sun and number of lounge chairs limited. I found the bed to be too firm, but that is a personal preference, and the 2 generous pillows helped to overcome any discomfort.

Plussat: Everything the hotel offered was great.

Plussat: The location and the breakfast

Miinukset: The hotel is really old. Especially the rooms would need a renovation.