Sturbridge hotellia

Plussat: Friendliness of the staff

Plussat: Holiday Inn Express is our go to when we want to stay in a chain hotel. Predictably clean, good breakfast, and nice people. The place is right off the freeway and convenient when traveling along the Mass pike.

Miinukset: Putting this in as a criticism for future reference but our desk clerk had the foresight to warn us and since we were getting up early we were good with morning noise. We stayed on the first floor and the room was in close proximity to the dining room. Very convenient for getting breakfast in bed for your wife but noisy if somebody wants to sleep in.

Plussat: Nice hotel, good breakfast. The staff was helpful with items listed below,

Miinukset: Strange location for the elevator. Room had no channel guide for the tb. The electrical plug did not work on the bathroom.

Plussat: Beds were amazing!!! Very clean. Nicely decorated. Great experience

Plussat: Easy check in. Great breakfast. Very clean. Comfortable beds.

Miinukset: No.

Plussat: Was at the hotel for a short time but met all our needs perfectly. Clean and comfortable.

Plussat: Very modern. Clean room. Comfortable bed.

Miinukset: Wi-Fi did not work. Could not access network with internet connection. Even with access code provided.

Plussat: Staff were all very friendly and helpful - great team!

Miinukset: it was all great.

Plussat: Great modern feel to the place, with excellent room facilities and spacious accommodation.

Miinukset: The breakfast was ok, but everything was served in disposables, from paper plates and cups to plastic cutlery-not very environmentally friendly!

Plussat: The facility is like new- the room was beautiful , and the bed was heavenly comfortable.

Plussat: This hotel is always reliable cleanliness, courtesy, and great location.

Miinukset: No

Miinukset: Person who greeted us at the front desk was less than pleasant. She was arrogant and condescending. She started laughing and told another employee to get the phone because she left someone on hold for 10 mins, she thought it was hilarious. Not so much.

Plussat: The customer service was superb and accommodating. The room was very clean and comfortable.

Miinukset: I was really disappointed the Jacuzzi was having some technical difficulties. Even though it was out of the staffs hands this was the reason I chose this hotel.

Plussat: We love this stopover. Easy on and off the highway. And Cracker Barrel next door.

Miinukset: GPS gives address that we keep missing the turn into the hotel

Plussat: Beds amazing! Loved that the heater had an option to keep fan constant. I’m a light sleeper and the on/off in hotels often wakes me up.

Miinukset: Would have loved a microwave in the room.

Plussat: The conveniences near the hotel. It was very close to all of the nearby attractions.

Miinukset: Not really.

Plussat: The star rating was lower than it should be.

Miinukset: Overall the Staff is friendly & accommodating. The room was clean but dated. Kitchenette microwave, 1 shot coffee maker. Fridge froze my food.

Plussat: Breakfast was good. The woman who worked that section was exceptionally pleasant. The staff who manned the front desk were exceptionally pleasant. Loved the "welcome home" from them each time we came in the door.

Miinukset: Toilet tissue and Kleenex were of sand paper quality. Please spend a little extra to give us soft kleenex and toilet tissues. It really is helpful, especially in the winter when we all have colds and coughs, etc.

Plussat: DID NOT EAT.

Miinukset: I WISH THE BAR AREA OPENED BEFORE SIX IN THE AFTERNOON.

Plussat: Comfortable bed

Miinukset: No

Plussat: Bryon, who was alone and took such good care of us on Christmas eve. Staff all amazing.

Miinukset: Beds were too high and tough for me to get in and out of. The toilet in our suite was so low I needed help to get up. (And for ha ha's the water in the toilet was so high that my husband got a ball washing when he sat on it!

Plussat: The staff was nice. The room was clean. The bed was comfy.

Miinukset: At 6am the alarm clock in the room next to us was going off for over 10 min. I called down to the front desk and the checked that no one was staying it that room and quickly turned off the alarm clock.

Plussat: Good location- friendly staff. Clean comfortable beds, quiet.

Miinukset: - biggest disappointment was the sweltering fitnesses room, it was impossible to even stand in let alone try and get a quick workout in before having to sit in the car for another long drive. Breakfast was okay - minimal choices, coffee decent.

Plussat: Clean,reasonable,convenient comfortable beds,easy access and parking

Plussat: Super clean, comfy beds.

Miinukset: Continental breakfast was weak, should have told us friendly's on the property had half off breakfast every week day.

Plussat: Location.

Miinukset: Found a roach inside of the room I was staying in.

Plussat: Friendly staff. Large, clean room with frig, quiet a/c, other amenities. Decent breakfast. Convenient location.

Plussat: continental - limited pastry, beagles, cereal, yogurt

Miinukset: bathroom/toilet/shower very tight but certainly functional

Plussat: The desk staff was very professional, cordial, and welcoming! We really enjoyed the privacy but that would likely be different if this stay was not in the off season. The facility buildings bordered a wooded area that provided a great view during the morning snowfall, very picturesque. Though the facility appears to have been built many years ago the rooms were very up to date. It was obvious that the owners were very savvy about making upgrades and making them look like they fit the room. Very clean room, nice furnishings, comfortable beds, nice flat screen, and well priced.

Miinukset: Having to leave after only one night and that we had not found this fine establishment before this stay!

Plussat: Great location and a “little gem” of a place to stay.

Miinukset: We were there 2 nights and room was not cleaned. Not that it really needed to be cleaned, but fresh towels would have been appreciated.

Plussat: Quality of all the help first rate

Miinukset: I paid seven dollars a night extra for a couch.They have no couches so I paid extra money for nothing

Plussat: It was so convenient to Sturbridge Villiage, within walking distance. The rooms were exceptionally quiet, clean, and comfortable. Staff was friendly and very helpful. Continental breakfast was great and loved the atmosphere of the breakfast dinning area. Overall, other than all the rain, a great stay.

Miinukset: Very pleased with everything, nothing about the property we didn't like.

Plussat: Nice location. Lovely and quiet. Quick check in and easy to find room. Parking in front of room. Warm and comfortable with nice clean bedroom. Breakfast provided free in a nice area near the office. Plenty of restaurants and shops nearby.

Miinukset: Bathroom was old, tired and damp but clean. Rather small bathroom despite large bedroom.

Plussat: Staff was friendly and efficient. Lovely setting close to attractions-nice morning continental breakfast

Plussat: The pillows were so soft and the bed was good. All was good.

Plussat: The variety of options: restaurant, workout, pool, bakery, grounds, etc ...

Miinukset: Electricity going out 5 minutes into the US Women's World Cup Match. Lack of passion and interest of an efficient staff. They seemed to know what to do, but lacked heart.

Plussat: The bed was surprisingly comfortable

Miinukset: The room was very outdated and smelled musty. We had to sleep with the sliding glass door open to air out the room. Manageable but not what I would have expected.

Plussat: The Chamberlain house is their premier property and for good reason. The property is relatively new and very spacious. This is the second time we stayed here and both my wife and I were quite pleased

Miinukset: Other than having to step outside briefly to get to the Publick House restaurant, there was nothing to complain about

Plussat: The only good thing I can say is the bed was comfortable.

Miinukset: The Historic Inn was nothing more than a motel room on the back of the property. Wallpaper was hideous and there was no hot water. It was advertised with a "free breakfast" that was nothing more then coffee, ice water and a 1" pastry from their bakery.

Plussat: Good location, very clean and inviting, nicely decorated for the season

Miinukset: Bed was uncomfortable and squeaky, not allowing a restful night

Plussat: The main house and bar

Miinukset: We were in room 107. Very outdated

Plussat: new

Miinukset: no

Plussat: awesome christmas day buffet

Miinukset: breakfast; not to good. skip it and find a local place

Plussat: The room was a great value for the price and dinner in the restaurant was very nice.

Miinukset: The shower in the room had luke warm water at best, and the photos pictured online were of the historic portion of the facility - not of the motor lodge

Plussat: Beautifully decorated for Christmas.. We loved sitting by the fire in the large fireplace having a glass of wine..staff was great ..,adding a log when we sat down. Very comfortabe.

Plussat: Historic home. Beautiful property.

Miinukset: Slight musty odor, but to be expected for the age of the structure.

Plussat: Location is very convenient. Price is right.

Miinukset: The hot water took 5 mins to heat up. The whole hotel should be non-smoking, or designate an outside location away from other guests rooms. Someone was chain smoking right outside my door. Had to speak to them.

Plussat: The room was comfortable. Nicely decorated. Clean.

Plussat: The room is spacious and clean. The breakfast was pretty good too. There were lots of different kinds of bread. Scrambled eggs, sausages, yogurt and drinks etc. were offered too. I especially enjoyed the tasty DIY pancakes with butter and honey.

Miinukset: I stayed in the room on the 1 floor and was annoyed by the footsteps every few minutes... Avoid staying on the 1 floor if you are sensitive to noise.

Plussat: It was a great deal Should be rated a little higher

Miinukset: Everything was great

Plussat: Breakfast was ready at 6 a.m. it was hot and delicious. The staff was very friendly and helpful.

Miinukset: Yes the fact that I booked a room with a jacuzzi and when I got there the two rooms were given to someone else when I booked in advance

Plussat: Bedding was clean door swept

Miinukset: Shower head was clogged up, giving a very disappointing shower stream. I will report this when I leave. All rooms should be checked for shower head replacements. Heater in room did not have the plastic directional shield, it was missing which means the heat kept blowing the curtains in the air since the heater was on the same window. Shower head pipe in bath needs to be sealed, the brass ring was off and not properly seated... Most importantly, have signs placed instructing vehicle parked near building not to back into parking spots. The problem here is when people start their cars in the mornings the fumes are sucked into the room by the heater systems. This could be avoided if they park engine first facing the building.

Plussat: I stay here often. It's basic, but it's nice. It's clean, I never have to worry about bed bugs or mold.

Miinukset: The heat/AC unit in the room did not work properly. Someone broke the nob and thought using electrical tape was going to fix it. We had to use something to turn the lever underneath it to adjust the heat. But I've never had another issue here.

Plussat: The helpful staff,,,

Miinukset: na

Plussat: Free breakfast, small balcony overlooking lake

Miinukset: Dirty, strange remodeling such as windows painted over completely with white paint. Stains on curtains and chairs so we didn’t touch them, spiders with egg sacks on ceiling corners. Just kinda icky.

Plussat: Very clean and staff was friendly.

Miinukset: Coffee ran out...they should brew 2 pots at a time?

Plussat: The hotel staff was excellent and helpful

Miinukset: In the room no hot water for sometime and the air conditioner wasn't hook on and it fell apart. The toilet wasn't flushing correctly.

Plussat: The rooms were kind of showing wear but were clean.

Miinukset: The breakfast was below average for a Hampton Inn.

Miinukset: Cheap mirror door , not worthy of a Hilton property . Got toothbrush from front desk, thanks, flimsy poor . Layout of breakfast area is terrible.

Plussat: Great staff. Breakfast choices just ok

Miinukset: Breakfast choices nm

Plussat: I use to live in the Sturbridge area, so I knew exactly where to stay - I have stayed in Hampton Inn in other locations and have always been satisfied.

Miinukset: Not sure, was only in the room for a short time, had a Christmas Party to attend.

Plussat: Not much

Miinukset: Several things. The night of our stay a wedding party rolled in between 12 oclock and 1 oclock and there was a tremendous amount of noise in the lobby and hallways for about a half an hour,waking everyone. One of the two rooms that we rented was fil

Plussat: Efficient, nice breakfast, spacious room.

Plussat: Cleanliness was one of best i've Seen. Very quiet and ready and waiting.

Miinukset: No

Plussat: Clean and quiet

Miinukset: Breakfast was meager but ok

Plussat: Exceptionally clean

Miinukset: The room next door was up all night and very loud.

Plussat: It was cheap.

Miinukset: Desk clerk handed me the key to room 108, but told me I was in 109. This resulted in me disturbing the guest who was in 109. Also the bed was somewhat hard and rather uncomfortable.

Plussat: 24 hour desk staff was responsive and immediately fixed a noisily smoke alarm. Room had a nice luggage area and all needed amenities.

Plussat: It was very clean and convenient. The bed and the pillows were clean and smelled fresh. The bathroom was very clean.

Miinukset: It could use some more towels. The bedspread was a bit tired. But for the money it was safe, clean, and comfortable.

Plussat: Clean and renovated.

Miinukset: No

Plussat: location

Miinukset: Need to update the shower head

Plussat: The room layout was great, it was not too small but also not huge. It was great for even having my one year old with us as there was a place we could set up her pack and play

Plussat: Been there before. Very cozy,warm. A great value..loved the hot water and room great for sleeping. Got to read books in quiet time

Plussat: Room was large and modern. King bed very comfortable. Included breakfast but we weren’t hungry and left early.

Plussat: Very clean location

Plussat: Easy to get to. The people who ran it were nice.

Miinukset: It was actually a motor lodge Not a hotel, definitely old and no amenities.

Plussat: The entire package was nostalgic and spick and span clean. I was able to park by my door. GREAT shower!

Miinukset: There was no bedside lamp. I don't recall being told about the wi-fi password so did not bother with it. The phone had no dial tone. I didn't wait long enough to see if someone would pick up at a switchboard. Used my cell.

Miinukset: They are still updating no hot water. Updating on the cheap. Linen service bad. Not really clean

Plussat: Staff was very nice! Room was clean, comfy bed and great shower.

Plussat: Very clean modern staff was very nice.

Miinukset: Heater in room could use updating got to hot Or to cold.

Plussat: Loved the stay. Had a wonderful time celebrating our 26th anniversary, very attentive of your needs and stay.

Miinukset: Loved the stay n service.

Plussat: The room was clean. That is it

Miinukset: The heating system was not working properly, I told the gentleman that it didn't work right without trying to make any kind of gesture to correct the problem he just took the key and shut the door in my face. He only spoke maybe 3 words in English so hard to fix issue if can't communicate. I will never go back.

Plussat: The owners were very nice. They really tried to make the room nice with the way they decorated & how clean it was. It was a great location, right near Shaw's & Ocean State Job Lot stores. Would stay there again.

Miinukset: It was fine, no problems.

Plussat: Location

Miinukset: Breakfast is not good. Cold coffee!

Plussat: Everything else was great

Miinukset: They didn't have the floor layout like other La Quintas we have stayed In.

Plussat: The place was clean, very accommodating, great breakfast, comfy bed and the staff were kind and attentive to our needs.

Miinukset: The water took awhile to warm up in the bathroom to wash your hands and the shower. Also, the heat would come out as cold air and was not easy to keep at the right temperature. Other than that, no complaints.

Plussat: It would have been overall excellent, but the heat in the room would not go above 65. ☹️

Miinukset: The heating situation. Overall an excellent place to stay- great location, comfortable bed, nice breakfast.

Miinukset: Breakfast room staff did not keep the offerings refreshed and ignored an overflowing trash can

Plussat: Mattress and pillows were awesome. Bathroom was clean and up to date. The room was much larger than expected, and had a nice sofa chaise area for TV viewing. Close to a great sushi restaurant (Kaizen) , nice pub (The Duck) and a pizza shop (Enrico's). Never even had to get back in the car!

Miinukset: The fridge and microwave was disconnected/ unplugged and the door/ access key cards were defective...had to go to the desk 3 times to get into our room! The breakfast was nice enough, but the toaster needs repair. Looks like there should have been sausage or whatever but the tray for it was empty.

Plussat: Good location

Plussat: The bed was great and the location is excellent.

Miinukset: We wish it had an indoor pool, there was dust on the shower curtain rod, the shower flooded the bathroom, and most disappointing was the fact that we went to breakfast at 9:25 when it ends at 10 and there was no more coffee, only a couple of pieces of toast and cold eggs left. I expected a free nice breakfast and ended up having to spend more money to go somewhere else for breakfast!

Plussat: The staff was helpful and friendly. The room was clean and comfortable. I will consider staying at a La Quinta Hotel again.

Plussat: Location and clean

Miinukset: Nothing

Plussat: Pets allowed at a good price. Rooms easily accessible to elevator.

Miinukset: Room small. Bathroom small. No comfortable seating to watch TV. Breakfast did not have sausage available 4 out of the 8 days we were there. Processed eggs☹️

Plussat: Affordable price

Miinukset: Very low water pressure resulted in weak shower. I was advised it was being remedied soon

Plussat: The bed and staff

Miinukset: Upon arrival The Room was very cold heater was turned off and it took a while for the water to get war

Plussat: The front desk staff was friendly and helpful. The room was clean.

Miinukset: The price was a bit high given the quality of the hotel and rooms. The room, furnishings, and bathroom were quite old. There was a chain on the door to the room but no slot on the door to lock it with.

Plussat: We arrived at night and the management showed up quickly and kindly greeted us. The upgraded our room with no Charge as we were two adults and one toddler. The room was outdated but clean and warm. Great deal with the low cost.

Miinukset: -

Plussat: It was clean and well kept.

Miinukset: No

Plussat: Everything about the hotel was amazing, it was quiet and the rooms were spacious. The bathroom was extremely clean, and the amenities were lovely. The staff was friendly and incredibly helpful. The location was good and there were many restaurants and shopping plazas within a mile of the hotel. Will definitely be coming back!!

Miinukset: Everything was perfect

Miinukset: Outdated and shower temps were irregular. Heat wasn't on when we got there so it was freezing.

Plussat: As expected for the price.

Miinukset: No

Plussat: Close to Brimfield. The room was much cleaner and freshly decorated since my last stay, there were more amenities included and electronics were updated however, the bathroom was dated.

Miinukset: No cream or half and half available for the coffee.

Plussat: Jack, was great. Resolved a little booking issue for us. Staff was VERY FRIENDLY, first thing my Wife said when we entered the room " I'm impressed, the bathroom is spotless. This is an old motel but don't let that stop you from staying there. They are certainly working on update and improvements. I'll be happy to recommend this to our Santa Group for next years meeting.

Miinukset: See above

Plussat: The owner and his wife and family are exceptional hosts. They are kind, friendly and work HARD to make this a great experience on the road. From the hand built plant boxes and garden chairs in spring to the colorful mums in the fall.... thier good and decent intentions shine thru.

Plussat: The location was good and front desk employee was helpful and friendly.

Miinukset: Bugs flying around counter at check-in. I should have walked right then but I was taking too much stick in previous review I had read..Threadbare sheets and towels. Peeling wallpaper that had been repaired with staple gun.. Yes, it was inexpensive, but there’s no excuse for premises being dirty or neglected..Overall, a poorly run operation. I would never stay at this location again.

Plussat: After having gone to the wrong place, and not arriving until 11 at night, the staff in the office opened up their doors and were very helpful and really nice. They made a difficult situation a little better with their warm welcome, assistance on where to get food, and a quick check in. Thank you very much.

Miinukset: The room was very cold for the first 10-20 minutes, but once it warmed up, it was a comfortable room.

Plussat: We had the buffet breakfast. It was great.

Miinukset: The facilities are a bit confusing direction-wise

Plussat: Nice property and plenty of restaurants in the area to eat at.

Miinukset: Pool was a little cold and the hot tub was lukewarm at best.

Plussat: Staff and customer service

Miinukset: It is just sooo old.

Plussat: Location was good and the tavern was good

Miinukset: There was no pool time without kids The bathroom had scum in them And asked things before and they were not true The people were loud and never did a thing

Plussat: beautiful and central location, very helpful and friendly staff, my daughter enjoyed the pool

Miinukset: There were a few ants on the bathroom floor

Plussat: Very nice. Housekeeping forgot to clean our room

Plussat: convenient location

Miinukset: no

Plussat: been there multiple times with my 8 year old daughter ,she always has a good time with a pool side room makes friends at the pool and couldnt ask for a better location or set up inside , if shes happy then im happy.

Plussat: Room was clean and comfortable!

Plussat: Food was excellent, location was nice

Miinukset: The room was in dire need of updating; water leaking from ceiling in hallway, dogs barking down the hall, bathroom wallpaper peeling, fan didn't work, bathtub grout was black. The room was gross. Can't believe it was $---/nt. Smelled cigarette smoke t

Plussat: I loved how the tavern was in walking distance lots to do without driving

Plussat: The staff and service were outstanding. Rooms and hotel are older but very well maintained and display Colonial New England style. Management served me a.m. coffee personally as I waited for rest. to open.

Miinukset: N/A

Plussat: Skimpy bed pillows and the mattress was semi comfortable but the room rate was low!

Plussat: The place was okay for the price of $60 per night. They have upgraded some of the rooms .

Miinukset: They were not as clean as I would have liked and its really an old motel. Your door opens into the parking lot. The walls are thin and you can hear the neighbors. If you are looking for a cheap place to stay this is for you.

Plussat: We were headed home from our trip to Maine, stopped in Sturbridge for a quick overnight. Rooms were clean, bathroom was clean. Easy parking and room access. Staff was very friendly.

Miinukset: Mattresses were a little tired, need replacement. But overall this is a nice property and great value!

Plussat: It was clean

Miinukset: Thin blankets. Was traveling a long distance, charged $30 late arrival fee. I was not told that l was supposed to call. The woman didn't tell me when she signed me in. Not nice. Most hotels l use have night staff so this was an unpleasant surprice

Plussat: The price

Miinukset: The fact that a dog in the next room was left alone and barked constantly from our arrival until 9pm and the started up again at 7 am. When informed the desk people seemed to not care.

Plussat: Clean comfortable rooms! Great location walking distance to so many good restaurants!

Miinukset: Room was not cleaned

Plussat: It was convenient, clean, had a refrigerator, microwave and coffee maker.

Miinukset: All the pillows were extremely soft.

Plussat: Clean and comfortable

Plussat: easy to get to from hway

Miinukset: may have a little high in the price

Plussat: Location was convenient, room was what was expected.

Miinukset: Bathroom needs remodeling/updating. The grout in the shower did not look clean or enticing.

Plussat: Manager was extra helpful.

Miinukset: Location is terrible and room was not very clean. Several bags of trash in the hallway and one of the towels was definitely not clean.

Plussat: The price.

Miinukset: Employees. Tenants. Cleanliness. Check-in. Ambiance. Rooms weren’t cleaned. Everything.

Plussat: Nothing

Miinukset: When we got there they realized there was no microwave or fridge in our room and asked if we wanted a different one, which we did. The system was down so the maintenance guy started knocking and opening every door in that hallway to see if people were in any of those rooms at 12:45am... then found a room with a microwave and fridge and 2 beds even though we only wanted 1. No wifi the whole time cause it was down. The following morning I couldn't understand the cleaning guy when he asked if we had any dirty towels so rather than taking the time to help me understand he just popped his head in the bathroom while my girlfriend was getting ready in there and thankfully she was dressed at the time. Definitely over paid for the room and overall experience we had there.

Plussat: The only thing i like best is that i was able to get a suite instead of a regular room for the regular room price.

Miinukset: Location, too old, needs a face lift with upgrades

Plussat: Very inexpensive.

Miinukset: It was very confusing for me to find, especially at night. The staff was saying there are 10 rooms that need to be repaired when I was checking in. Very unprofessional. The room is very compact. You cannot use the desk since it is packed with appliances.

Plussat: Very clean and well priced

Miinukset: Hotel is hidden and hard to find at night. Hotel lost satellite at 9:00 pm.

Plussat: Price.

Miinukset: The check in process was bizarre. The front desk staff were very unprofessional and distracted. The staff didn’t know what rooms were available. The staff argued about who needed to clean rooms to make rooms available.

Plussat: Loved the waffles

Miinukset: I have no complaints!

Plussat: The price was affordable

Miinukset: Was dark and in the back of a truck stop

Plussat: Nothing it's a shelter for homeless people

Miinukset: It's very dirty and alot of dogs in there

Plussat: Waffles were awesome

Miinukset: Bed had a little divot

Plussat: They not only accept dogs but made us feel at home, had dog biscuits and everything. It had places I could walk my dog... the staff love animals and it shows

Miinukset: There was no mini fridge in the room