Syracuse hotellia

Plussat: Brand new property, excellent service

Plussat: staff tried as hard as possible to connect me to the Internet.

Miinukset: wasn't prepared to accept my newly upgraded Apple operating system (Catalina), so could not get on wireless network.

Plussat: One of the best designed hotels I have stayed in. The design here is ideal for convenience and comfort of guests.

Plussat: I liked the politeness of the staff and the cleanliness of the hotel.

Miinukset: Breakfast could've been better, maybe add omelets and bacon.(just a suggestion)

Plussat: Everything! It was clean, new carpet, great pool and hot tub with lounge chairs, comfortable bed, huge shower with no bath tub to step in and everyone who worked there was happy, friendly and helpful! Didn’t get a chance to enjoy the breakfast but the area was large with a lot of food and everyone looked happy. I especially loved the sayings on the entry wall, entry carpet and bathroom door. I’ve always had good experiences with Hamptons but this was THE BEST, starting from the free bottles of water, popcorn and cookies. The proximity to Destiny mall, and restaurants was perfect. Literally 3 minutes down the road.

Miinukset: If you are a light sleeper the walls are thin.

Plussat: Friendly staff and so clean!

Plussat: This hotel has been recently renovated and is absolutely lovely. It is new, has every modern comfort including outlets and USB ports in very convenient locations around the spacious room, refrigerator, and microwave. Nice lighting that is easy to turn on and off, a bright airy feeling to the rooms and even though the bathroom is all white, it does not feel sterile or cold, just modern and clean. I especially like the wood-look tile in the roomy bathroom and the shelving holding the abundant fluffy towels with a hook next to the shower for easy towel access. The decor is minimal and tasteful.

Miinukset: Nothing to dislike

Plussat: breakfast and clean room. friendly ataff

Plussat: The best part about this place is the breakfast. They offer omelets and waffles.

Miinukset: Upon check-in my co-worker was offered a complimentary bottle of water- I wasn't offered one. Also, the cleaning lady asked me if I wanted her to clean my room. I mentioned I needed towels. She never cleaned my room. NOTE to anyone staying here no matter what just say you want your room cleaned. Otherwise, you will never see them again even if you need something

Plussat: great hotel within walking distance to mall

Plussat: Convenient location

Miinukset: Handle on the slide door to the bathroom too close to the doorsill.

Plussat: Free happy hour between 5:00-7:00 at the hotel bar. Room service was awesome, my kids loved it. The staff were accommodating. Early check-in was not available, so they offered to hold our bags and ent us to the mall with discounts. Rooms were clean

Miinukset: pool was crowded. It would have been cool to have a causeway from hotel to the mall...... walking with my two kids was cold and a little scary with the highway crossing. Continental breakfast was being cleaned up at 9:45, instead of 10:00.

Plussat: Loved the suite setup! The rooms were clean and comfy, great breakfast, nice and new construction.

Miinukset: The pool seemed a little dated and happened to be a little cold the day we were there.

Plussat: Breakfast was amazing

Miinukset: For being a new hotel, with lots of rooms, the pool could have been bigger... with a hot tub

Plussat: Loved the open bar last night and breakfast was awesome

Miinukset: When we got to our room there was a cleaning rag just laying on floor in doorway as we walked in and room with 2 loud kids was right next door

Plussat: Location

Miinukset: no hot tub

Plussat: Everything was outstanding

Miinukset: Nothing at all

Plussat: The hotel was amazing and the staff were very hospitable.

Miinukset: Great hotel

Plussat: Location

Plussat: Great value. Beautiful hotel and the staff was great. Clean wonderful place to stay. We will return.

Miinukset: Only thing I did not like was that I was only passing through and could only stay one night.

Plussat: The room was clean, bed very comfortable, and the location was great. Close to the mall and highway. The free breakfast was amazing!. Eggs and omelette made to order. I felt like I was in the Carribean except they could understand my order.

Plussat: Nice bed

Miinukset: Walls in room need to be painted

Plussat: Location by univeristy Cool historic building LEED building

Miinukset: Broken toilet seat completely missing bolt on one side No plugs by bedside for charging Decor was nothing special Decor didn’t match the image of exterior nor the “Tapestry” name Should celebrate Syracuse with design and decor. Syracuse Univ needs an upscale hotel nearby. Benchmark the Kimpton Monaco, The Auburn Hotel, or Hotel on Notre Dame campus. Bar was sad set up Breakfast area wasn’t even equivalent to a Hampton Inn Syracuse Univ is now one of the most expensive universities in the country... consider the clientele

Plussat: Beautiful hotel is inside converted church. Common areas and room had newer carpet and furnishings. Very upscale. The free breakfast was great. Staff was friendly. The free parking was convenient. Location if close to Syracuse college town.

Miinukset: After 10 PM the area has very few options for dining.

Plussat: Staff was awesome

Plussat: comfortable, clean, friendly and helpful staff, breakfast sdetup

Miinukset: Toilet flushing often followed by loud noise for perhaps 30 seconds.

Plussat: The staff was extremely efficient, very friendly, and ready to assist with different questions about the area!

Plussat: Convenient location to Syracuse University, easy parking, comfortable furnishings.

Miinukset: First floor room had a squeaky floor. I noticed loud bumps and plumbing noise from the room above.

Plussat: Friendly staff and very clean rooms. The location was also wonderful.

Plussat: Everything was superb. The staff were extremely accommodating (even amidst a huge winter storm), food was excellent, the room was in mint condition, and we were quite impressed with their “go green” philosophy. Would definitely stay there again and would highly recommend.

Miinukset: Nothing- my expectations were surpassed at all levels.

Plussat: Clean and quiet with exceptional staff. LEED certified green building. Super comfortable bed!

Plussat: The hotel was very clean, modern and comfortable. Staff was so friendly and accommodating. Hot complimentary breakfast was a great bonus. We will definitely return when in Syracuse again!

Plussat: The location was ideal and easy to find. The room was clean and the bed was super comfortable.

Miinukset: There was no coffee pot in the room and you had to go down stairs to get coffee which was completely inconvenient. There was also no books or literature in the room about the town to see where you were in relation to restaurants and things to do. I asked for a map at the front desk and they did not have one. The placed seemed pretty desolate as well.

Plussat: Nice quiet room. Very friendly and helpful reception staff. Excellent breakfast.

Plussat: Location is great. Front desk service amazing. Breakfast was okay.

Miinukset: Room was very dark. Had to search all over in the dark for a light switch that didn't exist. I presume because it is a historic building no overhead could be installed, however it would be nice to have at least a floor lamp that you could switch on to see in the room and closet. The closet door was very clunky, would stick and was awkward to open/close. Not what I would have expected for the price paid for a presidential suite.

Plussat: We signed up for just a small full bed since we wouldn't be here long. Then upgraded us to a king corner room for free. It has a nice little kitchen living room and bedroom. We didn't need it but had we stayed longer it would have been great. Check in lady was wonderful

Plussat: The location is great and you can walk to anywhere in town. The room was clean and staffs are friendly. We enjoyed the hot breakfast and freshly made omelet. Great value and worth staying.

Miinukset: Our bed was a little bit squeaky and the mattress was soft.

Plussat: The clinton jefferson was amazing and we now plan on booking a block of rooms for our wedding.

Plussat: Every one was very friendly

Miinukset: Not really

Plussat: Our third time staying at this hotel. Stayed in the Presidential Suite and were very pleased with it. Very big room with kitchen and dining area. Love the area. Good parking. Good breakfast.

Miinukset: My daughter was looking forward to the fresh cookies in the lobby but there weren't any when we arrived! They had bananas though which was acceptable to her :) The sofas in the rooms need to be replaced. Not very comfortable.

Plussat: Everything was perfect. Great location

Plussat: Perfect location for show at Landmark Theater, and for enjoying Armory Square shops and restaurants.

Plussat: Staff was kind and gentle, breakfast was really good and it was on a nice location.

Miinukset: Room was small, but very comfortable

Plussat: Beautiful restored historic hotel. Good included breakfast w omlet station.

Miinukset: Could have used more storage space especially in bathroom.

Plussat: Leaving

Miinukset: Everything is old and tired

Plussat: Super friendly staff and spacious, clean room!

Miinukset: Nothing!

Plussat: All of the original and restored parts of the hotel. It felt very much like the grand hotels from long ago

Miinukset: We brought our kids with us and needed a crib. The crib was already in our room. However, there were no extra sheets/blankets provided in the room or with the crib. It then took over an hour to receive them, when our kids needed to sleep

Plussat: Room service was excellent. Check in staff was super helpful and accommodating. Great location, very clean.

Miinukset: Cost of parking

Plussat: Location

Plussat: Hotel

Miinukset: Situation from 95

Plussat: It was beautiful with gorgeous decor from the early-mid 1900's. The staff were very welcoming and helpful.

Miinukset: Nope. Not a thing.

Plussat: I really liked the modern fixtures and washroom design. The room was clean and modern. I liked that there was a restaurant and separate coffee shop on the ground floor.

Miinukset: The room was a bit on the small side not including a desk. It looked like my room was originally apart of a larger suite as it shared a hallway with another room which reverberated the sounds of them slamming their doors. The breakfast buffet was overpri

Plussat: Breakfast Buffet was great, I would like to speak to A corporate representative about my stay I have some very interesting suggestions

Miinukset: I need to speak to a corporate representative

Plussat: Great location for downtown events.

Plussat: Coffee is good in the shop below. Beds are comfortable

Miinukset: Bathroom had a strange shape and wasn't comfortable.

Miinukset: Terrible customer service. The front desk staff was nowhere to be found upon arrival even though I called ahead to inform them we would be checking in late in the evening. The location was not in the best area and was awoken at 7am by construction noise outside of our room. The hotel was overpriced and I would not stay there again nor recommend this hotel.

Plussat: From the parking valet onward, the people were nice.

Plussat: the plantation shutters!!!! The bathroom was so nicely decorated!

Plussat: Large rooms. Helpful staff. Good driver for the hotel.

Plussat: It was quiet. The fitness center was well equipped with new machines and plenty of free weights. Very friendly staff, especially the young lady at the bar.

Miinukset: The room was a bit cold and no heat in the bathroom. Nice big shower but the shower curtain was too short so water gets all over the floor. Neighborhood seems a bit dodgy. Doors at the stairways slam very loud. Mattress seemed worn out, provided little support. Fellow guests were allowed to bring a yapping dog into the dining area.

Plussat: Nothing really outsanding.

Miinukset: The parking, although free felt to be unsafe & not secure as it was open & not guarded.

Plussat: The room was beautiful, spacious, very clean ,and comfortable. Breakfast was really good. Location was very convenient. Overall Great value and we will absolutely be staying there again next time we are in the area.

Miinukset: The only detractor was that the bathroom in our suite was so small. Very hard to use the sink, it was in a tiny corner with a cabinet and shelf right behind it that we kept hitting when we moved.

Plussat: Location. Very close to several museums and theatres.

Miinukset: No

Plussat: The building self is about 100 years old. It may not meet the current building code. There is a left at the front for wheelchairs access. The rooms are very big and bright. It is located beside the highway, easy access.

Miinukset: The size and the brightness of the room.

Plussat: The room was huge! I booked for 2 adults expecting a king bed but 2 full beds were provided. It didn't turn out to be a problem though. Staff was incredibly kind, hotel bar was very nice. Breakfast was amazing!

Miinukset: Parking was hard to find. There was some construction and no visible signs signaling where to park. Parking was around the back of the building in a gated area, no parking out front.

Plussat: Staff friendly, quiet even though downtown.

Miinukset: Back exit door needed adjusting would slam shut quickly

Plussat: Friendly staff, clean room, beautifully furnished and a very good night's sleep! Excellent breakfast offerings. Would definitely stay there again.

Plussat: Our son was competing at the dome so it was very close

Miinukset: The renovation outside was cleaned up but the hotel didn’t look like the pictures on line because of it

Plussat: Comfortable bed, clean hotel, friendly staff

Plussat: The level of cleanliness and is getting worse every time I stay at this place.

Miinukset: Used to have a nice staff but not anymore..

Miinukset: It was on a main road. The parking lot was across a busy street. The heater was definitely not working in my room and there were no comforters on the beds! This hotel is an upgrade from a motel. Very disappointing!!! The hallways are very dark.

Miinukset: This hotel used to be the best in the area, now with rude and in/helpful staff and no up keeping what so ever their good name is falling apart.

Plussat: Very cool design and decor.

Miinukset: Heating unit rattled and whistled all night. Woke me repeatedly.

Plussat: Hotel staff was very nice.

Miinukset: Rooms are on the smaller side.

Plussat: The room was okay. It reminded me of the Hudson near Columbus Circle in NY, but the hotel amenities, lobby, food service, etc. were more like the Comfort Inn than the Hudson. The woman working at the front desk the morning we checked out was an absolute star. She was friendly, helpful and knowledgable. The shuttle service was also a plus and the driver was helpful.

Miinukset: The property is in the middle of an urban renewal area. Our room looked out onto a very large pile [maybe 200 acres) of rubble. The hotel is literally in the middle of nowhere, just highways and access ramps for highways. The area may become attractive 5 or 10 years from now. The night clerk was completely indifferent. We had to wait an hour for non-allergic pillows. I phoned down twice to request pillows and finally at 11:30 pm, when nothing had happened - after my wife had already fallen asleep without a pillow, I went downstairs and someone [not the clerk] went to find pillows for us.

Plussat: The style

Miinukset: Everything was great

Plussat: Amazing Atmosphere and pretty view of the harbor

Miinukset: Nothing it’s a beautiful hotel

Plussat: clean

Plussat: The ambiance of the hotel was nice.

Miinukset: we Tried to get a shuttle to beer fest but they didn’t explain to us it had to go 2 different places before it would take it and after waiting 30 minutes we had asked the man at the desk and he said it still had to go to the airport and would be another 25 minutes.

Plussat: Value , clean and very comfortable - cool hip Libby that is welcoming. Wish they had some more complimentary food choices as aka is or Breakfast. But great having some of the self serve options and fridge

Miinukset: Just a couple more complimentary items

Plussat: Nice bar, with life music

Miinukset: I like it!

Plussat: Perfect hotel location for a visit to Syracuse University. Hotel was clean, bright and spacious. Friendly greeting fro staff when we arrived late night, quiet room four a family of four and our small dog was greatly appreciated.

Miinukset: Nothing

Plussat: The staff was excellent

Miinukset: First night I stayed there and there was a party w loud music u til about 1 in the morning and could not sleep. $15 a night for parking and $50 dep hold on topof hotel stay?Someone took my do not disturb sign off my door when I left and entered my room

Plussat: The room was a nice size

Miinukset: The bathroom needed updating. They need more staff at check in counter

Plussat: Close to Dome, bars and restaurants.

Plussat: The bed was comfortable and room was a great size

Miinukset: The water pressure in the shower was not good at all.

Plussat: Great location!! Right next to the university, so it was perfect!

Miinukset: Parking a little steep ($15/day) for hotel guests...almost as much as it cost to rent the car!

Plussat: The set up of the room kindness of the staff and food was amazing

Miinukset: Food was very pricey

Plussat: Location. Excellent for med school interview

Plussat: Everything

Plussat: I liked the location, as I was there to watch Basketball at the Carrier Dome

Miinukset: It’s a very tired and drab property - the air conditioning in the room was noisy and invasive, the fridge was so noisy I had to unplug it and the water pressure in the shower was weak. This hotel is not value for money as it is not cheap and showing it’s age a lot

Miinukset: pricey but location was key

Plussat: Clean, modern, friendly

Plussat: The sheets on the bed!

Miinukset: Nope.

Plussat: Location, staff and clean

Miinukset: Beds were uncomfortable, maybe because they put us in a handicapped accessible room.

Plussat: Staff was pleasant, room was clean and very comfortable. Close to restaurants. Definitely would stay here again. Everything was great - no complaints.

Plussat: Whole hotel was clean. Rooms were comfortable. Breakfast was good. Staff was always helpful and friendly.

Miinukset: Kind of a sketch area of Syracuse. A little more survelliance over the breakfast area would've been helpful.

Plussat: Hotel was clean! Our previous hotel the night before was a mess with leftover hair in places...ick. we thought the entry was really pretty and staff were friendly and greeted us promptly. The room was comfortable and in a great location...away from the f

Miinukset: We did notice the guests in front of us were offered bottles of water when they finished checking in. We thought maybe they were members but then I realized I was a Hilton member too and wasn't offered.

Plussat: Vet clean, staff from front desk to the women passing out water bottles at breakfast were very friendly and helpful. I would definitely stay there again.

Miinukset: There were no fridges in the rooms for beverages, other than that I was very pleased with our stay.

Plussat: Cleanliness

Miinukset: Small pool cloudy

Plussat: Very clean, quiet.

Miinukset: Terrible internet connection, not useable. Run down neighborhood, unsure how safe it is.

Miinukset: Filthy rooms.

Plussat: Prompt and courteous people

Miinukset: No

Plussat: The room was great and cozy.

Miinukset: Breakfast could have been better.

Plussat: The bed and especially the bedding. So comfortable I ordered some for home!

Plussat: Staff helpful with bags and wake up call

Miinukset: One side of bed next to wall and difficult to get in/out

Plussat: the price was right for a last minute decision to stay in area, the layout of the room was nice. We were able to park under our window so we could see vehicle.The lady at the front desk was superb and very friendly, she had only been there a couple weeks.

Miinukset: Not the cleanest room or nicest Candlewood we have stayed at, it was outdated; no batteries in the remote, toilet flushed very slow.

Plussat: Excellent staff made you feel like you are family. Great value for the week we were there. Excellent location close to everything, thru way, casinos, Destiny USA.

Miinukset: Parking was an concern, the place was full and the Holiday Express is on property too, so there were a lot of cars parking all over even on the grass.

Plussat: location

Plussat: I liked the convience of the airport shuttle and leaving car there and it was close to getting something to eat and everyone was very friendly

Miinukset: The food at the shop was high priced

Miinukset: messed up the billing, charged us for a prepaid room

Plussat: Soap shampoo and conditioner in shower. Great!

Miinukset: Older rooms. Towels scratchy and small. Overpriced for amenities.

Plussat: Clean rooms, responsive and courteous staff.4

Plussat: Location and price

Plussat: Always stay there, quiet convenient.

Plussat: The hotel is very clean and quiet. The staff is very nice and interacts with customers.

Plussat: It was very clean and the staff was very helpful.

Miinukset: It is one of the few hotels that does not offer breakfast.

Plussat: Clean and Friendly

Miinukset: Hidden costs

Plussat: Loved our room - felt like a mini apartment and suited our needs perfectly! The location was also excellent and we enjoyed using the exercise room! Very clean with top notch equipment!

Miinukset: In a word - the elevator. The one elevator - it simply was not enough to handle the need of the guests and cleaning staff. Breakfast was mediocre. No fresh fruit to grab - things weren’t replenished and could not find any staff to get a yogurt or cream cheese. Coffee was very nice!

Plussat: Nice staff

Miinukset: Didnt like the fold out bed..room not spacious when fold out took up alot of room and breakfast was just alright

Plussat: Spacious room that easily accommodated three of us. Pleasant staff.

Miinukset: We were in a handicapped room, which we didn’t ask for. The shower curtain wasn’t long enough and water was all over the bathroom floor. The mattress was firmer than I like but my friend found the sofa bed more comfortable than expected.

Miinukset: Awkward check in process, lots of street noise, felt unsafe location

Plussat: Armoury Square is the entertainment center of Syracuse, so staying right there is a plus. The hotel is comfortable and the staff are very accommodating.

Miinukset: However, we won't stay there again as long as we can get into an equally good hotel in the same neighbourhood where they offer complementary breakfast and the parking is free. All things being equal (and they are in quality) we prefer the extra amenities.

Plussat: The bathroom

Miinukset: The Bistro was closed on Friday night 10/25. We expected to check in, have a quick burger, and then go to a 7:00 show at the Landmark. We walked to 2 restaurants which had hour long waits and had to buy 2 wraps from the deli across the street.

Plussat: Staff is accommodating to the needs of a family with children. Front desk was full of hospitality upon arrival. Morning staff at coffee bar was lovely and welcoming. Makes a good cup of coffee

Miinukset: Really likes staying here

Plussat: Everything

Miinukset: Nothing

Plussat: Location and room size

Miinukset: Very noisy if room located on street side

Plussat: Close to venues

Miinukset: Beds very uncomfortable. I had reserved king room & when I checked in they did not have any King rooms.

Plussat: Central location, very modern, very clean

Miinukset: I could hear the room above me when they were talking normally.

Plussat: My sister had made a reservation and she put both my name and her name down instead of them coming to us and telling us that we were going to be charged if she didn’t show up or whatever the situation maybe they came the next morning as I was checking out and asked me what happened to the other gas I am formed him that they didn’t show I wasn’t sure of their policy but the card was not my card he made me feel pressured today for the other room and I just didn’t like their origin

Plussat: The location was perfect. We were going to an event at The Landmark Theatre and wanted to be able to walk there from our hotel. It worked out great. The hotel was clean and staff was friendly.

Miinukset: The cost of $250 was a little pricey for one night and cost did not include breakfast.

Plussat: We had our Thanksgiving party here .The room was was big enough for our stat but we had to clean it up a bit after we moved the couch ..

Miinukset: The manger was great ,he brought is extra chair when the front guy said he couldn't do that .Breakfast was good ..pool time was fun

Plussat: New decor

Miinukset: apparently incapable of delivering a feather free room even after a weeks, call ahead, a morning reminder call, and 3 different trips to front desk. Did not have our pre paid room. Gave us a king when we paid for a double. did not comp breakfast or off

Plussat: The balcony with the King Room was nice

Miinukset: The pillows were too soft and flat, there was no microwave in our room, and the hot tub at the pool was never hot!

Plussat: Ran out of bacon, passable sausage and scrambled eggs. coffee good, not offered 2nd cup.

Miinukset: Price for breakfast was $20.00+ tip which I charged to my room. Not offered 2nd cup of coffee or water. They had run out of bacon although it was still 45 min. until the end of breakfast time.

Plussat: Location is good.

Miinukset: Room was not quite as bright and cheery as I remember. I stay there every year and it seemed a little old. It was in the very back of the hotel and it could use an upgrade.

Plussat: Pool and hot tub Food was good

Plussat: The property is outstanding ! The rooms comfortable, clean and updated . The pool and hot tub were great and the breakfast so awesome ! Free parking is a plus ! Thank you

Miinukset: N/A

Miinukset: Heat did not work in the room, room was not so clean.

Plussat: Nice hotel, friendly staff and accommodating.

Miinukset: A lot of activity in other parts of the hotel. Weddings, conferences etc.

Plussat: The size of the room nice pool modern clean comfortable bed not pillows

Miinukset: Pillows not enough blankets wall very thin could hear people next door like the were in my room. I expected nicer from a double tree hotel

Plussat: Leaving.

Miinukset: Room did not have a tub. When asked for a change of rooms, front desk was not friendly with mostly one word responses (no) and not apologetic. No one mentioned comp breakfast until I asked.

Plussat: The friendliness of the staff, the comfortable lounge area near the fireplace, the yummy chocolate chip cookie!

Plussat: lovely room, great breakfast, handy to the aorport

Plussat: The mattresses are excellent and the staff was friendly. The room was very clean and the location was convienent for us.

Miinukset: There was nothing that I could think of. Overall it was a good experience.

Plussat: The room was nice. Breakfast was good.

Miinukset: The elevator was a little scary.

Plussat: Heated and well kept indoor pool Excellent warm breakfast

Miinukset: No

Plussat: It was close to the airport.

Miinukset: My room had a dirty toilet. I asked for a new room and the host switched me without issue. I scheduled a wake-up call when I first checked in, but I did not receive it. Maybe it was attached to the first room I was in? Hall carpets were filthy too.

Plussat: hotel employee was very professional and ran the full breakfast excellent

Miinukset: No

Plussat: Comfy beds shuttle to the airport, staff was friendly.

Plussat: Convenient to the airport and it was clean.

Miinukset: Ceiling was very thin and I could hear other guests through it. Also the front desk clerk forgot to note my name for the airport shuttle and it left without me. It turned out fine but was annoying especially so early in the morning.

Plussat: Shuttle Service excellent

Plussat: Location was good, stay was fine, breakfast was OK.

Miinukset: Building run down, in need of quite a bit of repair, rooms were dated, had a musty smell.

Plussat: Great stay at a great price. Lots of restaurants in the area including, grocery and drug stores. Very clean and comfortable. Staff was awesome esp. housekeeper on 3rd floor. Friendly and really cares about her guests. Would def. stay again when in town.

Miinukset: Nothing

Plussat: Location Friendly Staff Breakfast

Miinukset: Room had a somewhat offensive smell. Shower head broke from the wall and couldn't be fixed during our stay.

Plussat: Location

Miinukset: Previous guest socks in drawer. Bathroom door broke, dresser drawer broke, tub didn't drain. Told staff at 9am came back to room at 10pm and nothing fixed

Plussat: The breakfast

Miinukset: Location in the middle of nowwhere

Plussat: The hotel is right off the I 690, so travelling to the Destiny USA mall only took 10 min, without paying tolls. Our first night, the heater in the room made a noise, so the following morning, they switched our rooms without any issue. The breakfast area was clean and and the food choices was plentiful.

Miinukset: The location l, despite being off the highway, is a little remote, as it is across from an RV lot. No stores around.

Plussat: Friendly staff! Nice clean facility. Love the beverage station in the lobby.

Miinukset: The room was pretty cold when I arrived. I checked in at 9pm, so I was still cold when I tried to go to bed, I took the comforter off the second bed to put on mine (no extra blankets were in the closet).

Plussat: Clean room and good breakfast.

Miinukset: Very unreliable WiFi. Breakfast area was very crowded on the weekends.

Miinukset: Got disturbed because the front desk called wanting to let Spectrum in. We were on vacation and did not want to be disturbed. Also, while we were in our room getting out of the shower and getting dressed, the maid tried unlocking our door without announcing herself.

Plussat: Friendly staff and easy check in.

Miinukset: The room was smoked in by someone and didn't smell fresh. However, a call to the desk and they had someone come and take care of it. When we came back it was fresh and clean. It probably should have been done by the person who cleaned the room.

Plussat: Pet Friendly. Location.

Miinukset: No microwave in room.

Plussat: Good value as this property is clean and well kept with a nice staff. The room was comfortable and the breakfast was basic but good. It is a little out of the way but worked for out situation. Have stayed here before and will again.

Plussat: Good location for the travelers. Friendly staff.

Miinukset: The shower was bad. Need to repair the hot water.

Plussat: The friendly staff.

Miinukset: The hotel room was very unclean. There was cobweb all over the room. The shower kept clogging. This was not up to standards for an over $---/night stay.

Plussat: Friendly staff

Miinukset: Smelled like animals, needs an update