Syracuse hotellia

Plussat: Wonderful room staff and breakfast

Plussat: Staff

Miinukset: Nothing

Plussat: Staff helpful and professional

Miinukset: Nothing not to like

Plussat: staff and breakfast

Miinukset: nothing to dislike

Plussat: Great place. Very clean and up to date.

Plussat: All of the staff were smiling and seamed to trully lo vove their job. The room was clean. And everyting appears to be new (newly renovated). The kids liked the pool an I liked the spa! Breakfest was complete with eggs, sausage and all of the usual thing you would think of. There was free wifi (eventhough the boling app was saying the opposite) and the wifi was fast no lag! The hotel room was huge and high ceiling too. Brand new carpet in the coridor.. brand new asphalt outside. They surelly spent a lot of $$ I would recommend it for any familly. Ho yeh.. complementarry cookies, popcorn and fruits mostly all day long! I’m from Canada Quebec and I can’t wait for the next trip (will book another 2days! Soon)

Plussat: My boyfriend and I stayed here for a weekend get-away to celebrate his birthday. We loved the location and found it easy to get to Destiny, NBT stadium, Regional Market and Wegman's. The desk staff was very helpful with giving directions as well. The room was spacious and comfortable, quiet and excellent bathroom. Breakfast was excellent as well with many hot/cold options - something for everyone. We already talked about how we would like to stay here again as it is a great value.

Miinukset: The only recommendation would be to improve the Jacuzzi in the pool room a bit. The Jacuzzi was warm enough and had ample seating however the jets didn't seem too powerful to where the water would have a 'whirlpool' affect. Perhaps add some Jacuzzi rooms as well!

Plussat: The breakfast selection was excellent. Even though we were there 1 night, it was a very good experience. It had been recommended by my friend who had stayed there while she and her husband were building there home. Easy on and off the highway.

Plussat: Everything. It was clean, beautifully decorated, convenient to the airport and quiet. The breakfast was very good, with many healthy choices. Snacks were available at check in Every staff person that I encountered was friendly and helpful. Parking was ample.

Miinukset: There was nothing not to like. The place was lovely.

Plussat: One of the best designed hotels I have stayed in. The design here is ideal for convenience and comfort of guests.

Plussat: breakfast and clean room. friendly ataff

Plussat: Staff was very helpful to try to accommodate my family and myself

Miinukset: Reservations done by booking was Not correct causing inconvenience for me and my family

Plussat: Convenient location

Miinukset: Handle on the slide door to the bathroom too close to the doorsill.

Plussat: Loved the suite setup! The rooms were clean and comfy, great breakfast, nice and new construction.

Miinukset: The pool seemed a little dated and happened to be a little cold the day we were there.

Plussat: Bed extra comfy, friendly staffs and great location

Miinukset: Bathroom, not shower guards the entire washroom got wet after one shower and we were a group of four.

Plussat: Amazing hotel in every way.

Miinukset: Nothing!

Plussat: Brianna, You are AMAZING! Your customers service goes above and beyond. I loved the personal welcome text and how you called me personally that the shuttle was near to pick my granddaughter and from the zoo. Shout out to you 2 Bob. Breafast and crew 100% all having Smiles. Thank you

Miinukset: There was a dirty diaper in the trash can in the bathroom when we arrived. The diaper was never removed instead another clean trash bag was placed over it.

Miinukset: Front was unfriendly. 3 day stay-room was never cleaned.

Plussat: The place was very clean. The suites were large and I liked that there was a door separating the livingroom and bedroom. There was plenty of parking and across the street is a huge mall.

Miinukset: N/A

Plussat: The hotel was clean and staff very friendly and helpful. Great location. Would recommend for families

Miinukset: I booked the hotel through booking.com and was quoted a lower rate but when I got to the hotel I was charged more money. I showed them my email confirmation from booking and I was told I would have to contact them directly. After several email attempts and calls no one emailed or contacted me back from booking.com. I will. It use their services for future bookings.

Plussat: The hotel was amazing and the staff were very hospitable.

Miinukset: Great hotel

Plussat: my two picky eaters managed to find breakfast that they enjoyed with a well stocked restaurant and super friendly staff!

Miinukset: make the time longer for breakfast hours please

Plussat: It was very convenient to everything and clean

Miinukset: Great place to stay everyone was friendly and clean

Plussat: Breakfast was delicious; the evening front desk staff member was superb; all staff friendly

Plussat: Excellent place. The staff is so kind Rooms are great.

Miinukset: There's nothing to complain

Plussat: Beautiful building, helpful staff.

Miinukset: Noisy and cold air conditioning.

Plussat: Beautiful hotel is inside converted church. Common areas and room had newer carpet and furnishings. Very upscale. The free breakfast was great. Staff was friendly. The free parking was convenient. Location if close to Syracuse college town.

Miinukset: After 10 PM the area has very few options for dining.

Plussat: It is a gorgeous hotel with great staff! Breakfast was wonderful traveling with a family.

Miinukset: Entrance could be marked better.

Plussat: Cleanliness, nice staff, good breakfast that was included in our stay.

Miinukset: No complaints.

Plussat: Eveything else was amazing

Miinukset: The pillows

Miinukset: No enough towels or water glasses for 4 ppl in a 2 queen room. But they were prompt to deliver.

Plussat: Everything very clean and great staff

Miinukset: Nothing

Miinukset: The hotel was very nice but the walls and floors are super thin so you can hear everything around you.

Plussat: Everything was superb. The staff were extremely accommodating (even amidst a huge winter storm), food was excellent, the room was in mint condition, and we were quite impressed with their “go green” philosophy. Would definitely stay there again and would highly recommend.

Miinukset: Nothing- my expectations were surpassed at all levels.

Plussat: It was interesting the room was the best part

Miinukset: Odd interior circulation

Plussat: Location was perfect, and breakfast was great.

Miinukset: More coffee in room would have been nice.

Plussat: The staff was not very nice when we checked in. We needed additional linens and blankets and it took awhile to get them, as there was only one person doing that kind of work. The room itself was comfortable.

Plussat: The location was great and the breakfasts were very nice. We also liked that is was a historic building.

Miinukset: The bed was uncomfortable and they didn't clean our room on the second day, so not replenishment of toiletries.

Plussat: Location was great and staff was extremely friendly and helpful.

Miinukset: Had several issues with the electronic keys. Very annoying, particularly after a long day.

Plussat: wonderful location and warm-hearted staff!especially one of the reception woman,love the hotel.

Plussat: Every one was very friendly

Miinukset: Not really

Plussat: Loved the staff! They were all very friendly and personable.

Miinukset: My bed in room 901 is angled downward at the head due to the floor not being level. The bed could benefit from being elevated by risers on the headboard side to make it level with the foot end. Very odd sleeping on a comfortable bed leaning backward.

Plussat: Breakfast was very nice. Would have been great if the chef made pancakes.

Miinukset: Exhaust fans in bathroom. Notice that the suite included a kitchenette.

Plussat: Beds we're comfy. Staff was nice. The room was very clean. Breakfast was very good with the omlet chef making your eggs to order was great.

Miinukset: Not a fun location to figure out. Not much of an entrance so we ended up in the wrong place and having to circle the block to find it. They parked the car but no idea where so without a hassle we went without stuff my son forgot in the car. No outlets by the bed. My son had to crawl behind the bed and unplug the clock in order to plug in my CPAP. If he was not there I would not have been able to use it. My own fault for not realizing there was no pool. I booked several places this summer and totally missed that I chose one without a pool. The kids were not happy with me at all. My husband wanted to pay cash and standing there waiting for the amount they went ahead and cashed us out on my credit card. He prefers to pay for the stay and that really upset him.

Plussat: The beds were so comfortable and the room was spacious, it was perfect for what we needed! We drove up to surprise friends and this was the perfect set up.

Miinukset: The parking lot is very limited, as in maybe 10 cars, so I had to park on the street down the road a bit. Overall that was my only concern about staying here.

Plussat: Very small room and elevators need to be updated

Plussat: Beautiful restored historic hotel. Good included breakfast w omlet station.

Miinukset: Could have used more storage space especially in bathroom.

Plussat: Room service was excellent. Check in staff was super helpful and accommodating. Great location, very clean.

Miinukset: Cost of parking

Plussat: Beautiful historic hotel

Plussat: Excellent accommodations

Miinukset: The room was not ready by 4:00PM which was check in time. I was pressed for time because I had a 6:00PM engagement and has to rush.

Plussat: Historic and grand... very impressive hotel. Staff were very friendly (except the 8am knock at the door from housekeeping).

Miinukset: Housekeeping wants you out way before check out- they knocked on the door at 8:00 am asking when we’ were leaving.

Plussat: Loved everything about the hotel except for the most important thing. The king bed in room 706 is garbage and has caused me back pain for the last 3 days. Major fail there... everything else is up to par with a 4 diamond property.

Miinukset: Mattress in room 706 is terrible !!!

Plussat: The room is bigger than we thought

Miinukset: There are a lot of homeless people around

Plussat: Renovation work and historical aspect

Miinukset: Lack of serving as a 5 stars hotel, no excuse from the front desk staff when I say my room was not cleaned, No slippers, payment for the bath robe, little black flies over the breakfast buffet where fruits are served, coffee machine but no complimentary water, no room cleaning if hotel is fully booked, barely English speaking cleaning staff even they are very kind, no shampoo refill, king suit with city view means empty building and parking lot view from a dirty window

Plussat: I loved the location and how large the room was.

Plussat: Amazing!

Miinukset: Nothing!

Plussat: Nothing. Arrogant front desk clerk informed us at 12:40 AM that they overbooked and sent us to a lower rated hotel. Didn't apologize for inconvenience at all. Very poor customer service.

Miinukset: Arrogant front desk clerk failing to apologize for them overbooking and sending us to lower rated hotel.

Plussat: The breakfast was decent.. The Wait staff was nice.

Miinukset: The area around the hotel was not very nice. Many many abandoned houses and buildings. I saw four people that look like they were on some kind of illegal substance. It is not safe to walk around the neighborhood. But young lady at the front desk hung up on me while I was asking for room service. She did not return my call nor did she apologize. The hotel manager did write an email but that does not solve the problem of the rude receptionist.

Plussat: Nice location downtown, it was a weekend and we found meter/free parking for the night.

Plussat: Breakfast was great

Plussat: friendly staff, easy access parking and great location to Upstate Medical Center.

Miinukset: I would recommend putting padding on corner of bed wood frame. Scraped my shin on it and left big bruise/swelling and cut. Dinner menu/food not very good. Basic foods would be better but bartenders very accommodating.

Plussat: The character of the building and the staff

Miinukset: Adding sour cream to the scrambled eggs sounds like a neat idea but it's terrible. Several guests couldn't eat them.

Plussat: The room was very clean and the clerk at the front desk was friendly and courteous.

Miinukset: Location was a bit odd to get to and getting back on the highway to continue our travel was difficult. Constructions or road paving was blocking our way to the highway with no other alternate routes.

Plussat: Nice breakfast, very clean, pet friendly hotel, convenient location

Miinukset: Expensive pet fee

Plussat: Good location but neighborhood was questionable. Parking was free so a plus. Some of the hotels equipment was broken. Most of the staff we encountered seemed new and not up on procedure

Miinukset: One of the lamps in room was broken. The hotplate in breakfast area didn't work and staff couldn't figure out how to keep things warm or who fixes that. View of fountain nice but windows dirty

Plussat: All staff members were very pleasant and the whole facility was clean and comfortable. We will definitely come back on our next visit to Syracuse!

Miinukset: Nothing to dislike!

Plussat: Family friendly.-We needed a night stop over close to the town centre- the hotel was was perfectly clean. Close to museums and great restaurants alike.

Miinukset: Breakfast was okay but having choice of baked beans would have helped with vegetarian cooked breakfast option.

Plussat: Very clean, friendly and helpful staff.

Plussat: We actually spend a whole week in this hotel while looking for an apartment in Syracuse. The room was great, clean and light, the bed was fantastically soft but not too plushy, housekeeping was tremendous.

Miinukset: The only issue we had throughout the whole stay is that windows in our room didn't open so there was literally no fresh air.

Plussat: It was clean and breakfast was great!

Miinukset: Parking!

Plussat: Friendly staff.

Miinukset: The mini fridge made a beeping/humming sound in the night that was extremely irritating. The room air conditioner would not stay on. The bathroom has almost no counter space.

Plussat: Great location great bartender nice outdoor area and rooms

Miinukset: The young woman who was working Thursday morning when I checked out was absolutely nasty for no reason she just had a very very lousy attitude. Horrible.

Plussat: Hotel staff was very nice.

Miinukset: Rooms are on the smaller side.

Plussat: Very comfortable room and bed. Well designed.

Miinukset: Bit isolated.

Plussat: Nick at the front desk was very professional. We enjoyed the lounge & pool table! Our room was beautiful & beds are so comfy!!

Miinukset: The shower head could be better. Surprised that a continental breakfast was not offered.

Plussat: Friendly staff, room was much larger and more luxurious than I had been anticipating. Seems like a new hotel, very clean and fresh smelling. Soft beds. Great experience!

Plussat: The location was perfect. Close to Destiny Mall and I81. Room was quiet and comfortable.

Miinukset: Did not like that our room had a connecting wall with the gym and we could hear the banging of the weights being dropped on the floor.

Plussat: Very comfy bed, loved the location and staff was amazing! Shuttle was a huge help!

Miinukset: Breakfast options were horrible. A basic c

Plussat: The bedrooms were excellent. Very spacious with incredibly soft beds. The decor was fun and vibrant. Dogs were welcome but there was absolutely no impact on cleanliness.

Miinukset: The location was a little isolated. Absolutely fine for us as it was just a stopover point. There is an excellent mall not too far away though and there may well have been a hotel shuttle but we did not enquire as we did not need it.

Plussat: Wednesday trivia night!

Miinukset: Understaffed. Desk manager worked as general manager as well as kitchen liaison—discussing orders with cook while checking in and our guests and answering guest questions. See photos of bar snacks and drinks...presentation?!?!?

Plussat: The room was cozy. The staff was super friendly. The lobby was the perfect place to get a little work done.

Plussat: Great location. Friendly staff. Very accommodating with motorcycles. Super friendly shuttle drivers. Hip atmosphere. 2 for 1 happy hour drinks!

Miinukset: Loved everything.

Plussat: clean

Plussat: Loved our room - felt like a mini apartment and suited our needs perfectly! The location was also excellent and we enjoyed using the exercise room! Very clean with top notch equipment!

Miinukset: In a word - the elevator. The one elevator - it simply was not enough to handle the need of the guests and cleaning staff. Breakfast was mediocre. No fresh fruit to grab - things weren’t replenished and could not find any staff to get a yogurt or cream cheese. Coffee was very nice!

Plussat: Clean and Friendly

Miinukset: Hidden costs

Plussat: Very comfortable accommodation. Centrally located. Reception staff excellent. Close to good restaurants and bar across the street. Would stay again

Miinukset: A bit pricey, especially as our Canadian dollar makes the room pretty expensive.

Plussat: Spacious room that easily accommodated three of us. Pleasant staff.

Miinukset: We were in a handicapped room, which we didn’t ask for. The shower curtain wasn’t long enough and water was all over the bathroom floor. The mattress was firmer than I like but my friend found the sofa bed more comfortable than expected.

Plussat: The suite felt like an apartment with all the nice amenities.

Miinukset: Prank calling on the room phone. The service desk indicated that they never called?

Miinukset: It was fine except not one mention of 12.00 for parking!!! Not from the desk girl or other! I find that unacceptable.

Plussat: Comfy bed, close to local amenities, spacious, well equipped. Staff were friendly and helpful and the room was quiet and comfortable.

Miinukset: As I'm from Europe I'm not used to paying for parking at a hotel. Still, this is not a criticism, just an observation.

Plussat: Great location downtown. Nice rooms and very friendly/ helpful staff.

Miinukset: Pool was not very clean or well maintained. Breakfast leaves something to be desired.

Plussat: Room was large, bed was comfortable.

Miinukset: Had room facing Fayette street, 5th floor. Noise level at bars/restaurants across the street was such they we were unable to sleep. Did not quite down until 2:00 am. Was able to hear voices as well as loud cars. Staff was not professional and downplayed my concern with noise stating "downtown location". I have stayed in many downtown locations and never encountered such noise.

Plussat: Everything was amazing as always!

Plussat: The location of the hotel is excellent: right in the middle of the campus. The rooms are a bit dated though, and I think it's quite expensive for what you get. But it's comfortable and the beds are very comfy. Breakfast was fine, very America, but what can you expect.. :)

Miinukset: Rooms could use some renewing I think.

Plussat: Love the comfort of bed. Staff always helpful.

Miinukset: There was hair in the bathroom but overall room was fine.

Plussat: It is extremely close to university area. Room service is pretty good.

Miinukset: Shuttle was always busy. We couldn’t benefit the complimentary shuttle. Open buffet Breakfast was not so much good and was insufficient.

Plussat: Customer service. The staff were genuinely friendly.

Miinukset: Cost.

Plussat: Great location!! Right next to the university, so it was perfect!

Miinukset: Parking a little steep ($15/day) for hotel guests...almost as much as it cost to rent the car!

Plussat: The set up of the room kindness of the staff and food was amazing

Miinukset: Food was very pricey

Plussat: Location. Excellent for med school interview

Plussat: The view of the hotel was very nice and the room was very open lots of space

Miinukset: The carpet needs to be clean and the $16 a day is too much for parking

Plussat: Location, location, location!!!. Right at the University and very close proximity to downtown Syracuse. Staff were all awesome and helpful.

Miinukset: Climate controls in room were not user friendly. Temp controls OK but couldn't get fan in automatic.

Plussat: breakfast was ok

Miinukset: we booked a King room, when we arrived they informed us they did not have a king room available, and gave us a room with two queen beds with no other compensation

Plussat: clean comfortable

Miinukset: nothing

Plussat: The breakfast was very nice. And the staff was so helpful. A staff member walked me to my car after dark to retrieve an item because I was afraid to go in the garage alone.

Miinukset: A few things in the room could have been cleaner. A lamp was broken and greasy.

Plussat: Rooms were clean & spacious

Plussat: I liked that the hotel has a laundry room!!

Miinukset: The room is only been cleaned once a week. It might be better if it was cleaned twice a week .

Plussat: Location to main highways and the kitchenette

Miinukset: Tub had a crack in it

Plussat: Close to airport

Miinukset: Front desk person was supposed to change or room for 2nd night after being gone all day away from hotel arrived back and still was booking in same room and the room was still dirty and never cleaned,tv never worked both nights and ac shuts off during nigh

Plussat: Clean rooms, responsive and courteous staff.4

Plussat: Always stay there, quiet convenient.

Plussat: The room needs a good cleaning. Just a lot of dust and dirt. Cupboards had grime on them

Miinukset: Need to give the housekeepers more time to clean.

Plussat: The hotel is very clean and quiet. The staff is very nice and interacts with customers.

Plussat: we did not eat the breakfast. The staff was very professional, and friendly. The rooms were clean and confortable,

Miinukset: Need more coffee packets in the room for those that like coffee when they arrive and in the morning.

Plussat: Beds were. Comfortable

Miinukset: Was not informed of no housekeeping, toilets were disgusting. Shower head needs to be replaced. Staff was not helpful when I had to search for towels and coffee

Plussat: I screwed up and booked a day later- they let me stay that night. Very nice staff. Nice room with microwave and fridge.

Plussat: The staff were extremely courteous and helpful!!! Thanks

Plussat: Windows were disgusting not only in our room but throughout the hotel.

Miinukset: Windows were disgusting not only in our room but throughout the hotel. front desk was extremely rude. Description said indoor and outdoor pool, only a indoor.

Plussat: The team of staff on hand, excellent!

Miinukset: Rooms need updating.

Plussat: New decor

Miinukset: apparently incapable of delivering a feather free room even after a weeks, call ahead, a morning reminder call, and 3 different trips to front desk. Did not have our pre paid room. Gave us a king when we paid for a double. did not comp breakfast or off

Plussat: Pool and hot tub Food was good

Plussat: The coffee machine

Plussat: Breakfast was great

Miinukset: It was all good

Plussat: Breakfast buffet was delicious and provided for a great variety of food. Loved having a fridge in the room.

Miinukset: Pillows were uncomfortable.

Plussat: Clean rooms

Plussat: Big, convenient, balcony

Miinukset: Musty smelling room, had to keep the patio door open , it got quite cold at. Hint so we asked for extra blankets and never got them

Plussat: Definitely more than what we needed. The kids loved the pool, we loved having the restaurant on site for dinner and drinks, it was relaxing and easy!

Miinukset: Nothing negative to say

Plussat: Below expectation for a Double Tree. May be Best Western Quality. Nice lobby, but that's about it. The only Double Tree I've been to without down blankets. Old Fleece blankets only. Super slow elevator, and totally not enough for the hotel.

Plussat: Looks beautiful& clean.

Miinukset: Breakfast food was good. But staff rubbed me the wrong way. They were very strict. I understand it’s their job.

Plussat: I was not expecting the room to be as comfortable as it was. My 6 year old asked if we can live there.

Plussat: The breakfast was really good. I love the mango smoothie.

Miinukset: The housekeeping came way too early for me.

Plussat: Hotel was clean! Our previous hotel the night before was a mess with leftover hair in places...ick. we thought the entry was really pretty and staff were friendly and greeted us promptly. The room was comfortable and in a great location...away from the f

Miinukset: We did notice the guests in front of us were offered bottles of water when they finished checking in. We thought maybe they were members but then I realized I was a Hilton member too and wasn't offered.

Plussat: Bed was fairly comfortable.

Miinukset: Breakfast was not well stocked at 9am with an hour still to go before they stopped serving. They were out of most items. Coffee was terrible (only slightly warm, and tasted old).

Plussat: Vet clean, staff from front desk to the women passing out water bottles at breakfast were very friendly and helpful. I would definitely stay there again.

Miinukset: There were no fridges in the rooms for beverages, other than that I was very pleased with our stay.

Plussat: Convenient to Syracuse University and was quiet. Restaurants and shopping easy to get to.

Miinukset: There were a lot of old businesses and restaurants that had closed down.

Plussat: The staff in the cafeteria and some @ the reception. GOOD breakfast.my m

Miinukset: On my check out I got tricked, the man @ the reception surcharged me. I contacted booking.com which was very helpful, the hotel w ill return the surcharge that I m still waiting for. For that dishonesty I 'll not stay with this hotel branch and will not recommend to my associates and we are frequent travelers.

Plussat: Awesome breakfast, great parking, very clean & staff was very helpful & accommodating to our needs.

Miinukset: Only complain is people slamming their doors and had to ask for extra comforters for the sofa bed, the matress was very uncomfortable for my daughter's.

Plussat: Clean and quiet

Plussat: Breakfast was excellent and the service from all staff was exceptional

Miinukset: Nothing

Plussat: We checked in late after attending the NYS Fair. The check-in proces was quick and easy. Our room was clean and nicely sized. We'd been on the road a bit sho we were happy to see the choice in cable channels as we wound down. The next morning we were happy to see the wide variety of choices at breakfast. Just excellent! And the staff couldn't have been nicer. We'd definitely stay here again.

Plussat: Breakfast was awesome.The area we ate in was clean,and fully stocked.The women who was cleaning up was very nice and asked if we needed anything at all.The location was perfect!

Miinukset: We loved the hotel and staff,wouldn't change anything.

Plussat: Armoury Square is the entertainment center of Syracuse, so staying right there is a plus. The hotel is comfortable and the staff are very accommodating.

Miinukset: However, we won't stay there again as long as we can get into an equally good hotel in the same neighbourhood where they offer complementary breakfast and the parking is free. All things being equal (and they are in quality) we prefer the extra amenities.

Plussat: I like the mantis that went above what I ask for

Miinukset: Bar open longer and the pool too

Plussat: Staff is accommodating to the needs of a family with children. Front desk was full of hospitality upon arrival. Morning staff at coffee bar was lovely and welcoming. Makes a good cup of coffee

Miinukset: Really likes staying here

Plussat: Comfortable bed, clean room.

Miinukset: A make-up mirror in the bathroom. Two sets of towels. There was one washcloth.

Plussat: I love the location and the valet parking ! The staff couldn’t have been more accommodating and so nice !!!

Plussat: Bed and pillows were comfortable.

Miinukset: I’ve stayed in many Marriott properties over the years and his one was very ordinary. No bells and whistles The breakfast was a total rip off. I ordered a large Starbucks coffee and a yogurt and fruit. Which consisted of a half cup portion of vanilla Greek yogurt with maybe 8 tiny pieces of strawberry and blueberries and a tablespoon of granola. Small bit of honey which I did not use. The total came to $10.26

Plussat: Central location, very modern, very clean

Miinukset: I could hear the room above me when they were talking normally.

Plussat: there were no breakfast. Convenient location. Clean and friendly.

Plussat: Incredible customer service staff went out of their way to help me at every request! I will definitely stay again!

Plussat: the beds were so big and comfy, and the staff were very helpful and kind

Plussat: the staff at the front desk were so friendly and kind, very welcoming. I was able to check in early as requested.

Plussat: The bed was comfortable and the staff were really nice.

Miinukset: The room was infested with ants and I found a tag in my sheets

Plussat: Location

Miinukset: Previous guest socks in drawer. Bathroom door broke, dresser drawer broke, tub didn't drain. Told staff at 9am came back to room at 10pm and nothing fixed

Miinukset: That the room double charges on your card. I stayed before and it never double charged me .

Plussat: Clean room and good breakfast.

Miinukset: Very unreliable WiFi. Breakfast area was very crowded on the weekends.

Plussat: Very friendly staff and clean room.

Miinukset: None

Plussat: Comfortable bed

Miinukset: When on the third floor you had to push the up button for the elevator in order to go down. Down button not responding

Plussat: The breakfast was great! It was a hot breakfast with several items to choose from, including fresh fruit. The rooms were nicely decorated and clean. Without a GPS it would have been difficult to find this property, which probably explains its great value! I would highly recommend this hotel for its great value, and although we didn't have our kids or grandkids with us this time, it would be a great place to stop for the night with them in tow! We were given great directions by the innkeeper to a restaurant about 10 minutes away which was local - and we always eat locally when travelling - and it was fantastic!

Miinukset: Only the difficulty we would have had in finding this awesome property had we not had our GPS.

Plussat: We stay here every year during the state fair. Excellent hotel.

Plussat: The staff was excellent and helpful. The location was perfect. Right near the fairgrounds and not far from the Erie Canal bike path. They let us park our vehicle in their lot 5days before our check in so that we could bike along the canal Nice breakfast included. Coffee any time. Well air conditioned. Very comfortable

Miinukset: I hate to say this because every thing else was fine but there were ants in our room

Plussat: Not much

Miinukset: Not much

Plussat: location..manager was great

Miinukset: didn't have my reservation. Front staff was rude, had to get a manager. Tried to charge extra for third person. Toliet didn't work well.

Plussat: The bed was amazingly comfortable.

Plussat: Very convenient location close to airport. Clean, comfortable room and friendly staff.

Miinukset: No complaints. This was a great hotel for this price point.

Plussat: Beds ESPECIALLY, shower, AC, TV all excellent!!! Bfast was excellent as well!!!

Miinukset: nothing!

Plussat: Breakfast was fantastic

Plussat: It was close to the airport.

Miinukset: My room had a dirty toilet. I asked for a new room and the host switched me without issue. I scheduled a wake-up call when I first checked in, but I did not receive it. Maybe it was attached to the first room I was in? Hall carpets were filthy too.

Plussat: hotel employee was very professional and ran the full breakfast excellent

Miinukset: No

Plussat: Room was nice and cold when I checked in !

Plussat: Good for hotel breakfast

Plussat: All in room is best

Miinukset: As no frigo

Plussat: Airport Shuttle service was entire reason for stay and shuttle staff was unaccommodating.

Miinukset: Morning front desk clerk

Plussat: Close to 81, airport, quiet area. Free breakfast.

Plussat: Convenience to highay; breakfast; room size; good bathroom and towels

Miinukset: Room smelled of smoking.

Plussat: The breakfast biscuits and keirug in the room.

Miinukset: Most everything

Plussat: We didn't get breakfast my wife had eye surgery early in the morning. The location was great.

Miinukset: The desk person who checked us out told me that they have lower rates for medical purposes AFTER THE FACT. There was a skunk hunting for food around the parking lot while we were out having a cigarette but no big stink:) The TV needs some work or replaced.

Plussat: It was clean.

Miinukset: Mattress was very uncomfortable. There was no countertop area in the bathroom, so everything had to be carried back and forth from the bedroom area.

Plussat: It was a nice place. They are in the middle of doing some renovations however it was a decent place to stay.

Plussat: Nice juice variety at breakfast, help with parking

Plussat: Location was good. Staff in the restaurant was very helpful.

Miinukset: Small room

Miinukset: The first room I was Given smelled like mildew. The second room was much better. I wish I has Known the hotel was under construction. I would It have picked to stay there.

Plussat: It’s proximity to ESF. Nice complimentary toiletries.

Miinukset: Old fashioned and a little musty. No fridge or microwave in room.

Plussat: The original room I was given was in the main part of the hotel-don't stay in those rooms! Run down and not good value. I was switched to the Mayflower building which was beautiful and I enjoyed the rest of my stay.

Plussat: Enjoyed classic styling,

Miinukset: Inadequate outlets for the lights in the room, much less phone chargers etc.

Miinukset: Room was clean specious views where incredible and Staff was awesome as well...

Plussat: The room was clean, large, and comfortable. The bath was lovely.

Miinukset: Bath gel/salts would have been nice

Plussat: location is good

Miinukset: The room is quite small. No breakfirst. Much toooooooooooo expensive!

Miinukset: Dirty and small bathroom. Small room. Expensive parking with$15, given that this is a 2 and half star hotel. Not worth to stay there.

Plussat: liked to restaurant and the bar

Miinukset: hotel wanted to charge me for the room even though i had an email from you, stating that the room had been paid for in advance. the front desk was not helpful and rather rude about it.

Plussat: It was clean and the restaurant was good.

Miinukset: No microwave oven , the beds were not comfortable they sagged in the middle and the pillows were not soft enough they were big and hard.

Miinukset: There were dirt stains all over my bedding

Plussat: All the bar excellent The food

Miinukset: Would like the parking free

Plussat: Convenience to the Interstate and the free drink. At least it kind of made up for the sketchy parking garage with no valet.

Miinukset: This is not a 4* hotel. There was no switch plate on the light switch. There was no bottled water or anything in the minibar. The location doesn’t seem all that safe for a single traveler. Bring your own toiletries, beoyoi might get one shower

Plussat: This place has rude staff and managers. I would never in life stay a this place.

Miinukset: This place has rude staff and managers. I would never in life stay a this place

Plussat: I loved all the amenities and the rainfall shower. Bed was comfortable. Very nice pillows.

Miinukset: There were finger prints and hand prints all over the windows.

Plussat: Lovely decor, especially the shower. Beautiful view of the city

Miinukset: My coffee maker didn't work

Plussat: The cleanliness, the front desk staff, the hotel decor

Miinukset: The wait staff at the bar, the waiter was very short and acted as if we were bothering him when asking for a menu, I asked for extra napkins when he had a chance he never answered me, he sighed turned from me walked away and brought it back. The bed was very uncomfortable

Miinukset: Since stepping foot at the hotel, headache started. I was charged twice, one by booking.com and another by the hotel as they did not allow me to check in without paying already paid room.

Plussat: The reception staff was amazing and very professional and knowledgeable.

Miinukset: Breakfast seem to be reheated from the day before. e.g. potatoes

Plussat: Loved the staff and the restaurant was amazing if it had a pool and a fitness center it would be like a mini resort

Miinukset: The room was dated the walls were a bit dingy and the bed was not comfortable needs to be updated for almost 200 a night. Loved the size of the whirlpool and the staff was great.

Plussat: Our room was very clean, breakfast was delicious.

Miinukset: N/A.

Plussat: All good for breaking a long journey. Good rooms and a great restaurant.

Miinukset: Bit remote.

Plussat: The property was easily accessible from the interstate, staff was friendly and helpful, and accommodations were clean and comfortable.

Miinukset: Only thing that would have made it better was a pool and a bit more options for common area gatherings. There weren’t many options for visiting with friends other than in our rooms or right in the middle of the lobby.

Plussat: Closeness to fairgrounds

Miinukset: No dogs allowed, since it is so close to the horse complex they would allow dogs, it would have been an issue if I had to stay longer

Plussat: Quality of the beds and parking (free) for the car

Miinukset: Poor Breakfast

Plussat: Breakfast was good and we like that it was included. The shuttle service to the State Fair was very nice and the free parking. The bed was comfortable and there was plenty of hot water in the shower.

Miinukset: The restaurant was expensive and the food was not very good. My entree which was veal parmesan was tough and chewy and the pasta was not very tasty.

Plussat: Had a nice breakfast bar and a cute Xmas tree! Room was comfortable.

Miinukset: The front desk staff were pleasant enough but needs to not talk bad about other staff in front of customers. It's not professional at all. Our toilet paper refill had dried feces on the paper which was touching the open roll.

Plussat: Only redeeming factor for this hotel is it's proximity to Daniella's Steakhouse, the NYS Fairgrounds and the highway.

Miinukset: The King Size bed was as hard as a rock. It was literally impossible to sleep on it. The bed sheet/blanket was ridiculously thin and the cable television worked when it wanted to. Add to that the constant heavy smell of marijuana in the hallways.

Plussat: the breakfast was ok average not much for powdered eggs and cheap microwave sausage

Miinukset: The bathroom door dragged on floor very hard to open and it would not close fully told desk clerk she said sorry and wrote it down but that was all wasn't offered anything for our trouble

Plussat: Bed comfortable

Miinukset: Breakfast a little lacking

Miinukset: breakfast was not good eggs were not cooked all the way. had to wait for the shuttle for over a hour to be picked up

Plussat: The extreme value, great location , comfy bed, wonderful shower pressure . And helpful and friendly staff.

Miinukset: n/a

Plussat: Central location, nice rooms, and they gave fresh baked cookies at reception.

Miinukset: The elevator was scary but that’s it

Plussat: Breakfast was good.

Miinukset: Parking wasn't ideal...not many spaces.

Plussat: Staff was very nice

Miinukset: Nothing comes to mind

Plussat: Room to pricey but comfortable a bit of a walk to the city.

Plussat: The staff was extremely friendly and efficient. The location was great and overall the room was a great value for the price.

Miinukset: The room had a slight odor, nothing horribly offensive but definitely present. The other guests were a bit rowdy at times, the parking lot had a lot of commotion on multiple occasions.

Plussat: This hotel was very clean and the beds we're extremely comfortable! I have a hard time sleeping places other than my home and I slept like a baby! I also enjoyed how it was close to everything downtown. I enjoyed this hotel and I would stay again.

Miinukset: The only con I would say is that the door to the outside had a gap in the doorway which only led to the outside so a draft could get in. Maybe more options for the breakfast too!

Plussat: Close to the venue we were attending in the evening. Very helpful staff.

Miinukset: The room carpet was damp/ wet from a leaking ice machine in the next room.

Plussat: Very helpful and friendly statf. Comfortable bed, nice fridge and ample space.

Miinukset: Elevator is a little scary. Buffet probably would have been okay but egg tray was empty and unfortunately they had a lesk in the coffee machine to no fault if theirs so no coffee available.

Plussat: Breakfast is good. Location . Clean.

Miinukset: Staffs are not so friendly, look like they are tired of their work :(

Miinukset: Their were a lot fruit flies in the room and the comforter was stained

Plussat: Room looked renovated. Breakfast was basic. Not bad.

Miinukset: The Outward appearance of the hotel was terrible. Surrounding neighborhoods looked rough, and houses were dilapidated. It looked like a motel, but the lobby was nice. The bathroom had gnats flying around and the tub was dirty. Room was very small as well. Could use better housekeeping for cleaner fresher rooms. Room had a stale odor.