Aix-en-Provence hotellit lähellä Grand Théâtre de Provence

Plussat: Glorious property and gardens in a wonderful location - an easy walk into Aix ( or take the hotel shuttle). Reception staff were lovely.

Miinukset: Our room smelled rather damp (and clearly had had a leak in the past). One day our room was not made up until late afternoon despite our « please make up the room » sign.

Plussat: Beautiful Rooms. Very quiet but very lively on the beach. Service was excellent

Miinukset: Fitness center is not really a fitness center and machines were old. Spin bike broken.

Plussat: A true

Plussat: We found the staff extremely helpful and courteous and were very happy to answer all our queries. They also were happy to let me practice my french! The garden and outside eating areas are very attractive .

Miinukset: Nothing.

Plussat: My husband and myself came for our 15 year wedding anniversary. We had a wonderful check in experience, and the grounds of the hotel were amazing. We had a bit of a problem with the room, but happy to say the staff (especially Anthony, I believe the managers name was) was absolutely accommodating and fixed it and rectified the problem for us to our complete satisfaction. I enjoyed the bar outside, as well as the pool. The grounds were spectacular. I would absolutely recommend it to friends.. (infact I already have !)

Miinukset: Did not like the doves in the cage in the garden. I know they were well treated with lots of food and water, however It made us very sad to see them caged like this without at minimum a full flight cage.

Plussat: I loved the gardens. And the staff and the bar and front desk were terrific.

Miinukset: My room was never cleaned before 4 or 5 pm. It was very difficult to relax after a long day because I then had to wait for my room to be cleaned. I never could get enough shower gel. Plus my last night I stayed one of the quest had a dog in their room that barked until 11 pm. I only took breakfast one day because the guests were smoking and it was not an enjoyable experience.

Plussat: the room size

Miinukset: it was a little cold

Plussat: Hotelli idyllinen, linnamainen ja lyhyen kävelymatkan päässä keskustasta (15min). Henkilökunta huomaavaista/joustavaa.

Miinukset: Aamupala voisi olla monipuolisempi (hinta/laatu).

Plussat: The facility and the grounds were great. Staff was helpful and accomodating.

Miinukset: Everything was good.

Plussat: The location , confort and hospitality

Plussat: Very nice hotel. Good Restaurant. Spacious room and bathroom.

Plussat: The hotel staff is trully excellent, very knid and readu to help at all times. The hotel is plainly beautiful, with amazing gardens and a nice swimming pool! Moreover, we can very strongly recommend the restaurant, probably the best food we ever had.

Plussat: Hyvä ravintola ja henkilökunta!

Plussat: Beautiful hotel and grounds. The staff were excellent and very helpful.

Miinukset: The breakfast is very expensive, as is the restaurant if you decide to eat in the hotel.

Plussat: The garden

Miinukset: The room was tiny and the bed was small and old. A bit overpriced for what it is.

Plussat: Very attentive staff, excellent food, calm atmosphere

Plussat: One of the desk staff, Valerie, was extremely helpful and friendly. Her recommendations made Aix-en-Provence and the hotel a definite return for us.

Miinukset: The majority of the desk staff and other staff were less than friendly and we felt a little uncomfortable to ask questions even though I speak french.

Plussat: Quiet hotel but close to town centre, very comfortable with beautiful garden

Plussat: Great location in the city centre, easy to walk to great restaurants and coffee shops

Miinukset: no reserved parking, which means at festival time it was a nightmare to find parking and added another 40 euro to the hotel cost. There is a car park near the hotel, and there is some parking on the hotel grounds, but not available as a priority for hotel guests.

Plussat: This hotel offered ideal, central location, accommodating and kind staff, great value and charm. We were looking for a relaxing stay and it was quiet, peaceful and our balcony offered a gorgeous view just above the city. The table and chairs outside were a perfect place to start the day with coffee and enjoy the sunset shinning from St. Victoire to Marseille. The TV offered channels in several languages and fresh robes and slippers always available to wear over to the spa. Although we never ate at the restaurant, the bar offered good drinks in a nice environment. Excellent value and experience.

Miinukset: Parking was a little tricky, would be nice if they offered vallet with the overnight fee.

Plussat: The fact that on check out my parking was offered due to my complaints.

Miinukset: I didn't like the fact that we were given only one free bottle of water and that the mini bar prices were insane! 5euros for a water. The complacency of the staff on hearing my demands... The fact that the brand Lipton is used eventhough this is a spa and this brand is known to be one of the worse! The shower handle not holding onto its socket. The fact that the hotel prices are high eventhough works are on (noise...)

Plussat: Localização

Miinukset: Atendimento dos funcionários

Plussat: Great location, nice hotel, very good swimming pool, fantastic and varied breakfast.

Miinukset: It happened once at lunch time near the swimming pool. We would like to eat something but Nobody came for our table for 15-20 minutes. After we decided to move to the city for eat something. It was visible that the small lunch bar and the 2 waiter couldn't provide the right service in peak time (12am-1.30pm). We feel also that French guest got more attention from the staff then the foreign guests.

Plussat: Breakfast could be healthier. The hotel could have explanation from the spa in English in the room

Miinukset: Breakfast

Plussat: Good location, gereat bed

Miinukset: While it is billed as a spa, it has almost no gym equipment. This is a place for people to get massages and do juice cleanses.

Plussat: Location, bright room, clean. Access to the spa (not free), sauna and jacuzzi and fitness (free). Parking included (10 euro per night).

Miinukset: Regular price is 195 euro and it is very high. We stayed there for our 39 wedding day and your agent informed them about it but they did nothing about it.

Plussat: The location was excellent in the centre of Aix and we especially enjoyed relaxing in the sheltered garden in the warm sunshine in November.

Plussat: It was close to airport for car drop off. That was the only thing we liked about the hotel.

Miinukset: The room was very low budget. Not nice. Restaurant had no ambiance. The only hotel we did not like on our trip to France. We will not stay again and will not recommend it. Staff signed us up for shuttle and there was no Shuttle. If you are used to upper class hotels, stay somewhere else and take their shuttle or a taxi to the airport. It was a bad way to end our trip. We ended up lugging our luggage for at least a half mile to shuttle to airport. You may as well stay in a nice hotel and have an enjoyable last night...and you won't have to lug your luggage. Unless you can't afford a better hotel, don't stay here.

Plussat: The friendly and helpful staff.

Plussat: The location in Aix-en-Provence was ideal - right in the heart of the city center, close to all the shops, cafes. The price was good considering the location, and our room had a wonderful view.

Plussat: Hotelli sijaitsi mukavan rauhallisella paikalla, kuitenkin lyhyen kävelymatkan päässä ostoksista ja ruokapaikoista ja nähtävyyksistä. Uima-allas oli hyvä juttu.

Plussat: Hotellin sijainti oli hyvä vanhassa kaupungissa. Uima-allas oli ihana ja kauniissa ympäristössä. Huoneet hyvää keskitasoa. Yleisvaikutelma oli melko kliininen, eikä perinteisen "aixalainen" johtuen varmasti hotellin spamaisuudesta.

Miinukset: -

Plussat: good room. clean

Miinukset: --

Plussat: we liked access to the thermes (whirlpool, hammam, sauna) and the location of the hotel.

Miinukset: staff not really welcoming and the bathroom was not as clean we expected.

Plussat: The relaxed ambience and the excellent pool facilities

Plussat: location, staff, confort...

Plussat: Very good location, close to city center

Miinukset: The shower hanger was broken.

Plussat: The staff are very nice and polite. The room was nicely decorated and the minibar was free (soft drinks only).

Miinukset: The hotel charges €20 for breakfast which is over the top.

Miinukset: Great welcome by a young receptionist. Nice atmosphere. Place that we can recommend.

Plussat: location/ staff

Miinukset: Run down aspect of the hallway, the carpets looked a little too old.

Plussat: atmosphere hosts

Miinukset: comfort of room (bathroom)

Plussat: Good staff , good location and confortable

Miinukset: Nothing at this price

Plussat: The service, breakfast and room. Perfect ratio price-quality.

Plussat: Location was very good near to everything in city center. Staff was friendly and accommodating.

Miinukset: Not totally up to expectations for 4 star. Parking was expensive at 25 euros. Bathroom space uncomfortably tight.

Miinukset: A Chic Hotel Full Of Arrogance !!! The reason I am writing this comment is that I think the corporate culture at Hotel Cezzane depends on money and oppurtunism. I saw this hotel on booking.com web page, then searched and learnt the details of the establishment. Yes it is definitely an elegant and attractive hotel! Clean as well! The breakfast is good indeed. But those things are not enough!!! To my dismay, I found their management style very arrogant indeed. For them, customer satisfaction means nothing and kindness is weakness! You know why? I was planning to go Aix with my diabetic mother who is 75 years old on her birthday. When I made this reservation I have choosen a non- refundable room ( for them this is a unwarrantable mistake) But during those days ( I mean in January )Coronovirus was not a force majeure issue yet. However very rapidly Corono became an international pandemic that effected almost every country in the world and still continues with a hit on elderly people who are diabetic or cancer...Under such circumstances, I have consulted my mother's doctor, who did not allow her to travel because of coronavirus!!! When I learnt that I informed Cezanne Boutique Hotel Management on 20th Feb with a request to cancel if possible or to pospone our reservation to a later date. Unfortunately their answer was a big NO!. I’ve send several messages but I could not manage to change their negative response. In the the end, on March 5th, in a way I was forced to travel to France alone without my mother ! ( because I could not and did not want to waste 580 Euro hotel cost and leave it with them as a gift.) In brief, this is a time to get united and understand what may cause to make people travel abroad. This is time to empathy on each other. So if you prefer to stay at a nicely maintained building, sleep in a comfortable bed, use elegant furniture, eat tasty croissant sure you will be at the right place!

Plussat: The hotel staff were very helpful and extremely friendly in a relaxed natural manner. We had a boiler breakdown (no0 hot water) one morning and they were very apologetic and provided breakfast without charge.

Miinukset: The rooms are a little tired - clean but carpet stains and chpped paintwork let them down.

Plussat: This is a great place as a home base for touring around the South of France. It is clean and confortable and unique. It is within walking distance to Cours Mirabeau and provides free parking if you reserve it in advance. We were relieved as parking in Aix en Provence is a challenge.

Plussat: The facilities were excellent, staff very friendly and helpful and the location very handy to the historic centre, restaurants and shops. A very comfortable hotel, modern and well-thought out rooms.

Plussat: The room was spacious and clean and the design was modern. Free internet and staff that was generally helpful.

Plussat: Helpful staff. Free off-street parking. Caramel candies at the front desk. Free internet access.Free soft drinks in the minibar. Design of the lobby and guestroom.

Miinukset: I thought the 19-euro price for breakfast was high, so we did not eat there.

Plussat: Viihtyisä huone, hyvä äänieristys katumelulta, minibaarin vedet ja mehut veloituksetta, autotalli, veloitukseton langaton laajakaistayhteys

Miinukset: Huoneessa ja yleisissä tiloissa vähän lämmintä, lämpötilan säätö huoneessa vaikeaa. Kallis aamiainen.

Plussat: A real find. An excellent hotel.

Plussat: The staff was courteous and helpful and responsive to special requests. The rooms were renovated and had wall TV and internet connections.

Plussat: The location is good and the room is clean & tidy.

Plussat: An excellent, clean, well run hotel with some nice touches close to everything!

Plussat: Location / Staff / Breakfast served from 06.30am until 12 noon Have stayed before second visit.

Plussat: Location, cleaning staff, room size and amenities, quiet.

Miinukset: Washing machine instructions not clear. Could not get it to start and needed reception assistance. Receptionist wasn't happy. She fixed the problem. Overall, receptionists could be a bit friendlier. Only one could afford a smile. An occasional smile when greeted would be nice.

Plussat: Henkilökunta loistava, aamiainen hyvä.

Miinukset: Saavuimme hotelliin illalla, oli pimeää. Huoneemme sijaitsi nollakerroksessa, kulku ulkokautta. Ei minkäänlaista valaistusta, onneksi oli taskulamppu.

Plussat: Spacious, functional apartment. Friendly, helpful staff. Excellent location for walking into Aix.

Plussat: The room was bigger than average but because they fit in a sofa and table, it felt a bit small. It was great to have a kitchenette. If you are traveling on a budget, I think the kitchen could really help save money. We picked up croissants for breakfast in the room, so did not have the hotel's breakfast. It was convenient to have onsite private parking. It was a short walk into town, and I think that made this hotel a good value. It was also very quiet because it was outside of town.

Miinukset: Nothing.

Plussat: Pleasant location, nice room with small kitchenette. very convenient good public transport connection

Miinukset: could be a bit refurbished. a bit overpriced for the standard.

Plussat: Quiet, away from noise of Aix; close enough to walk to all sights; very clean; taking breakfast outside by the pool; the lady who took care of us at breakfast was lovely; kitchenette with dishwasher; parking on site.

Miinukset: Needs some maintenance - safe was not attached to the wall; electric sockets coming out of wall; shower, some beds and canopy at pool needs fixing. A tip... our Sat Nav struggled to locate the hotel as many roads in Aix are one way. We drove in circles quite a few times so look it up on the map first.

Plussat: Location was perfect and private parking

Plussat: Brilliant staff who go above and beyond - very efficient and helpful.

Miinukset: Well priced and ideal location.

Plussat: It was very clean and tidy, very comfortable, we enjoyed it a lot!

Plussat: Coronavirus measures were excellent. Friendly and helpfull staff (Eveline for breakfast).

Miinukset: Access road a bit unclear. Lost 30 minutes touring around

Plussat: Very dirty and I had to change the sheets. There was something biting me.

Miinukset: Not clean. Carpet was filthy.

Plussat: Good location, close to the city center

Miinukset: Dirty old carpets Except for the bed, everything else was of low quality, which is unusual for a MGallery hotel.Negatively changed our perception about MGallery brand.

Plussat: Breakfast was terrific.

Miinukset: Maybe some drinks in the fridge.

Plussat: not much

Miinukset: I did not like them taking 80euros from my card when I had previously paid in full ripoff

Plussat: I was given a room with a large terrace looking out to the lovely swimming pool. It was extremely relaxing. The staff were very kind.

Miinukset: Not sure about the decor in the restaurant...

Plussat: Nice and relaxing bfst; central location.

Plussat: Bed was big and comfortable

Miinukset: The first time in France when the service was not good. No greetings, no attention. Breakfast was just OK with very limited warm meal choices. Value for money (150eur a night for 1 person) was really not good.

Plussat: Conveniently located for visiting Aix. The staff was very gracious and our request for a quiet room was fulfilled.

Miinukset: The room seemed small for a 'luxe' hotel and the window was also small and placed high which contributed to the claustiphoic feel.

Plussat: Comfort, location, free internet.

Plussat: Very clean and comfortable. The facility is good and good location. It's convenient to reach the downtown area.

Miinukset: No.

Plussat: The location

Miinukset: Did not like the restaurant staff. One waitress was very, very rude.

Plussat: The hotel has recently been renovated and was very clean and comfortable. The staff was generally good to excellent.

Miinukset: There were not enough personnel at Reception when checking in and checking out. Epsecially when there are tour groups at the hotel, it is essential to increase taffing at the Reception desk.

Plussat: 1.) Good quality breakfast buffet. (but the most expensikve one of all 4 star hotels I know). 2.) Komfortble parking facilities.

Miinukset: No, nothing that could not be taken care of at the desk.

Plussat: Efficient and pleasant service. Nice swimming pool. Good, if slightly expensive, breakfast. Comfortable bed and bathroom.

Plussat: cleanliness and comfort

Plussat: Staff were very friendly and helpful

Miinukset: no bath although one was requested-room smelt of smoke ,although non smoking requested-when mentioned to reception told that they were full and nothing could be done

Plussat: Great location, clean and well maintained

Miinukset: Cramped room Internet went out for 3 days and nothing was done to mitigate the impacts of the outage, that can range from nothing to a lost of business due to inability to communicate as expected. Not worth what was paid

Plussat: The Saint Christophe is a great value, excellent location to Aix and transportation. Very pleasant and accommodating staff.

Miinukset: Nothing

Plussat: Location is definitely the only reason to chose this hotel

Miinukset: Room was humid and smelly. Staff at the reception polite but cold, visibly they would have preferred to be elsewhere

Miinukset: I would have preferred a room above the ground floor.

Plussat: Check-in, check-out, Breakfast & a very central location

Miinukset: Room with balcony overlooked a back street with nothing scenic at all.

Plussat: Good room, great view of the main square from my window.

Miinukset: Toilet was a little too close to the wall.

Miinukset: The room was a bit hot at night but it was too noisy to open a window.

Plussat: Good location. Helpful reception staff

Miinukset: Poor quality room even after paying for upgrade. Floor had screws sticking out. Restaurant food and breakfast very mediocre