Aix-en-Provence hotellit lähellä Musée Granet

Plussat: Glorious property and gardens in a wonderful location - an easy walk into Aix ( or take the hotel shuttle). Reception staff were lovely.

Miinukset: Our room smelled rather damp (and clearly had had a leak in the past). One day our room was not made up until late afternoon despite our « please make up the room » sign.

Plussat: The bathroom.

Miinukset: expensive for its benefits.

Plussat: Beautiful Rooms. Very quiet but very lively on the beach. Service was excellent

Miinukset: Fitness center is not really a fitness center and machines were old. Spin bike broken.

Plussat: The restaurant in the hotel is excellent

Plussat: A true

Plussat: We found the staff extremely helpful and courteous and were very happy to answer all our queries. They also were happy to let me practice my french! The garden and outside eating areas are very attractive .

Miinukset: Nothing.

Plussat: My husband and myself came for our 15 year wedding anniversary. We had a wonderful check in experience, and the grounds of the hotel were amazing. We had a bit of a problem with the room, but happy to say the staff (especially Anthony, I believe the managers name was) was absolutely accommodating and fixed it and rectified the problem for us to our complete satisfaction. I enjoyed the bar outside, as well as the pool. The grounds were spectacular. I would absolutely recommend it to friends.. (infact I already have !)

Miinukset: Did not like the doves in the cage in the garden. I know they were well treated with lots of food and water, however It made us very sad to see them caged like this without at minimum a full flight cage.

Plussat: I loved the gardens. And the staff and the bar and front desk were terrific.

Miinukset: My room was never cleaned before 4 or 5 pm. It was very difficult to relax after a long day because I then had to wait for my room to be cleaned. I never could get enough shower gel. Plus my last night I stayed one of the quest had a dog in their room that barked until 11 pm. I only took breakfast one day because the guests were smoking and it was not an enjoyable experience.

Plussat: Bed was comfy

Miinukset: Staff funny about where we sat for drinks. Took ages for drinks

Miinukset: Not good value for money

Plussat: The concierge service was very helpful and courteous. The hotel was in a good location, within walking distance to the center of the city yet far enough away to avoid congestion and street noise. The room was spacious and equipped with all the amenities of a four star hotel. Breakfast, we are sure was good, however, at 29 euros was greatly overpriced, so we ate elsewhere.

Miinukset: We arrived after 3 PM and were told that our room wasn't ready. It would be about 20 more minutes. We went out and walked around town, arriving back at the hotel at about 4. We were told that the room would be ready in 10 minutes. We finally got into our room at 4:20. Of the two elevators in the hotel, one was not working. It was Sunday, so we expected that the broken elevator would not be fixed until Monday morning. We didn't leave the hotel until 2 PM Monday, and there was no repair person in sight. We alerted the staff Sunday evening that the toilet in our room did not flush properly. The staff member said he would have to call a repairman the following morning. There was no offer made to move us to a different room, so we made do and left the hotel the next day before the toilet was fixed. The bed was a king size, which is rare in a French hotel, but it was not especially comfortable, nor were the pillows.

Plussat: Location and ease of parking. Friendly staff.

Miinukset: Panoramic view room with balcony was very noisy in the wind at night due to a loose panel. We reported it the next day and our problem was dealt with efficiently by the receptionist.

Plussat: Very kind staff. Good stay.

Miinukset: Hotel was right, but not a 5 stars level...

Plussat: Wonderful breakfast included in our room. The front desk messed up our reservation since we had asked for twin beds and instead had a queen sized bed. So they upgraded us into a junior suite. That room was quite spacious and had a queen sized bed plus a separate twin. Not sure how that was a suite because there was no proper sitting area. There was a desk area with a mini fridge and safe. Clean and modern. Separate parking lot is safe and covered. Half a block away. Can accommodate bigger cars.

Miinukset: The common spaces including the lobby could use a facelift. Clean but dated looking For the price, i thought the hotel was quite worthwhile.

Plussat: The staff are very nice and polite. The room was nicely decorated and the minibar was free (soft drinks only).

Miinukset: The hotel charges €20 for breakfast which is over the top.

Plussat: The location was great. It was easy to reach everything we wanted to see. The parking was conveniently located to the hotel, however was pricey. The hotel was well designed, clean, and had nice seating areas both inside and out. The room was roomy, clean and comfortable. The mini fridge was handy. The hotel is quiet, even though we were located across from the elevator.

Miinukset: The biggest issue we had was that internet service was spotty, and sometimes we couldn't access it. Another issue was that the toilet ran and required constant jiggling of the flusher. We informed the front desk the first morning, and were told to jiggle the handle. Upon check out we were told that this was an issue in some of the rooms, so not particularly helpful. We also felt that breakfast was pricey, but due to the nice location of the hotel, we were able to go out in the neighborhood for something to eat.

Plussat: atmosphere hosts

Miinukset: comfort of room (bathroom)

Plussat: Everything, in particular the helpfulness of the staff

Miinukset: It would have been lovely (under my particular circumstances) to have room service.

Plussat: Nothing

Miinukset: Tony rooms - no porters - no Servuce

Plussat: Great variety, of freshly prepared, flavoursome foods for breakfast. Comfortable beds, and restful decor.

Miinukset: No wash basin in our separate toilet. No mirror in our bedroom. No hand cream to match other provided toiletries.

Plussat: Loved the innovative lighting panels behind the beds (although one or maybe two strings of lights needed replacing), and the hanging lamps next to beds. Multiple switches made it easy for turning them on/off, once you figured out which switch did what. Also liked the big shower head and Clarin’s products.

Miinukset: Every shower (in the shower stall) produced a puddle on the bathroom floor, at the side where the door was hinged; seems water just sprays or drips out there. Also there was a loose grab bar which needs tightening. (Note: this bar prevents glass door from swinging in, not a bad thing, but may somehow contribute to puddles.)

Plussat: Great location. Nice quiet hotel. Staff was nice and fairly helpful.

Miinukset: Room are a bit dated and worn. Bathroom was very musty smelling when we arrived. The addressed it right away and it was better but the smell never completely went away.

Miinukset: Pillows are too soft. No support.

Plussat: Good service. Clean comfortable room. Gods optional breakfast. Good location around 3 km from city. Nice clean historic city. Good variety of cuisine. City well located to major areas for tourism. Ample parking free. In summer a very nice pool area with lots of chairs.

Miinukset: Nothing as far as the hotel or the city.

Plussat: We were desperate for a bed for the night. The parking was safe.

Miinukset: Characterless and expensive. V small room No tea making facilities which at 110 euros plus without 24 euros breakfast added was disgraceful. OK evening staff but breakfast staff unobliging and shouldn't be in the hotel business.

Plussat: The dinner was good and reasonably priced.

Miinukset: The pillows made sleeping difficult.

Plussat: Perfect and nice staff!

Plussat: Excellent hotel we enjoyed our stay very much and we will use it again in the future.

Miinukset: Nothing.

Plussat: Overall very good quality, what you would expect from the brand.

Plussat: It had payable( expensive) parking. Swimming pool( very cold though!)

Miinukset: Carpets in hallways were very old, stained and dirty. Pool not heated. Dirty old carpets in bedroom areas. Just black it full curtain, needed to be closed constantly, no blind or net curtain for privacy.

Plussat: Location was very good, easy walk into the old town. Parking was good, with relatively large spaces for the cars.

Miinukset: Air conditioning was turned off for the season in the entire hotel. The weather was unseasonably warm, and the room was too hot. A stupid way to run a hotel that is advertised as having air conditioning. Would never stay at that hotel again. We did not leave our used towels on the rack (we expected them to be replaced). The maid refolded our used (and still wet) towels, and left them in the room.

Plussat: Very comfortable beds. Lovely room with pool view. Nice to have the pool to relax by. Great location with parking.

Miinukset: No WiFi for over half our stay. Breakfast is expensive.

Plussat: The location, the staff, the restaurant

Miinukset: The bathtub did not drain well.

Plussat: Great breakfast. Conveniently located within walking distance to old town. Valet parking very useful service. Friendly staff.

Miinukset: Phone messaging service was poor. Somebody tried to reach us via phone and was kept waiting for a long time, and then got cut off.

Plussat: Location fabulous, nice pool, comfortable bed.

Miinukset: Sink too shallow and water spilled out of shower.

Plussat: Buffet breakfast was nice and bed comfortable. Appreciated also tv.

Plussat: Really nicely furnished hotel, conveniently placed for both Aix city centre and Marseille airport, the bar was good, the restaurant very nice especially as we were late arrivals and were expecting to do without! The buffet breakfast was a great spread for the style of hotel. We used public transport to get to Aix centre which was easy and great value!

Miinukset: The room was a bit warm and the window didn't open very far but I think overly warm hotels is normal outside of the a/c season. -not much to complain about

Plussat: Had a very nice view overlooking the swimming pool and the hills beyond. Great bus service into Aix every 10 mins.

Miinukset: Staff was unhelpful, not customer-service friendly. We had to ask for things that could have been explained to us in 5 minutes will checking-in (breakfast, room amenities). Hotel is overall ok, but rooms are tiny and windows can't open entirely. Bathroom was small and shampoo/hand soap was almost entirely used when we checked in.

Plussat: On bus route to centre. Quiet, with excellent parking. Helpful staff. Good restaurant.

Plussat: The staff were very helpful

Miinukset: None