Legacy Hotel

The rooms was very good and spaciuos.

The staff was kind of rude, spoke 2 words of english, and didnt wanted to call for a taxi for me, because u can find a lot of taxis 3 blocks away, even though I had my heavy luggage. The breakfast was horrible as well.

I do not recommend to book this hotel. The room was dirty, bathroom was smelling and the bed sheets as well - fridge was smelling bad; inside the shelves was not clean. Breakfast was horrible, I did not see any food that was mentioned in the photos. We refused to have breaksfast and we asked the money back that we paid for 7 days breakfast in advance, but they refused to give back our money. Manager was rude, instead of listening the client, she was interrupting me all the time. Anything I complained she was answering “Yeah but you paid very cheap, our hotel is very cheap.” The manager needs to pass trainings for customer service and dealing with clients. Hotel is PET FRIENDLY, but I do not recommend to take this hotel if you are with a pet. They take the money but then with all their behavior they show that they did a favor by letting the pet in, even my pet has a passport and all vaccinations, also he never disturbed anyone. I cleaned my room by MYSELF during many days. First reason because the cleaners were cleaning awful and the second reason, the cleaner told me that it’s not her responsibility to clean after my dog, cause his hair maybe on the floor. Cleaner was extremely rude and not polite. She was asking me very personal questions which is not really professional. Once when I asked why they did not come to my room during the whole day, the cleaner said “Only we decide what room and when to go”. Anytime she was coming in, she was throwing on my face that my dog is smelling, my room is smelling. That’s weird and was not true. Also employees can discuss you between each other on Georgian language without understanding that my husband understands the language. When the cleaner was changing the bed, I was shocked, cause she threw all on dirty floor and then again on my bed. They can clean the toilet and without washing their hands touch your bed and pillows.