Beachwood hotellia

Plussat: The staff was very helpful The room was very clean (The shower floor could use an update, along with the lighting in the shower area) Floors were clean Had an extra blanket!

Miinukset: That the property only has 1 elevator! I waited 30 mins after checkout just for the elevator to clear

Plussat: The breakfast and the people serving it were very good. As our stay was for our daughter's major surgery finding our way to and from the Cleveland Clinic was okay but only because we had GPS help.

Miinukset: No dinner service Friday-Sunday. It would have been more convenient for those of us too tired from driving back and forth to the Cleveland Clinic. However that would have made the suites more expensive so the trade-off makes the criticism a mild one.

Plussat: The beds were so comfy I didn’t want to get up. My friends and I got to have fun without being interrupted. I love that check out is at noon.

Miinukset: I had a pot in the room and the handle was broken when I tried to use it. The fire alarm went off at 7am when I just went to sleep at 3:30am so I wasn’t happy at all but staff gave me an extra hour which was nice.

Plussat: The room was wonderful and met all my expectations.

Miinukset: Unfortunately, when I tried to enjoy the hot tub at 7am the pool room was filthy,the hot tub smelled like lake Erie and was visibly dirty. When I called the front desk they sent someone to put out towels and clean up but I was still unable to enjoy it.

Plussat: The decor in the suite was very eye catching. The kitchen area was great and helpful also I was on the first floor

Miinukset: The pool area was too strong the chlorine was strong

Plussat: The rooms were very spacious and the bed was comfortable. The breakfast buffet had a lot of choices.

Miinukset: There was nothing I didn't like.

Miinukset: The beds and pillows were very uncomfortable and not usable

Plussat: The suite was really nice. It was a good sized room, and the layout was well thought out.

Miinukset: There was a fire alarm the Sunday morning that I stayed, but this was no fault of the hotel.

Plussat: Nothing

Miinukset: Needs updates.

Plussat: When I checked in my heat didn't work in my room the maintenance man finally came up hour and a half later and my bathroom was freezing cold my kids couldn't even take a shower

Miinukset: That the pull out bed had crumbs on it

Plussat: Great, friendly staff. Comfortable, large room. Nice, relaxing whirlpool with lots of towels available.

Plussat: The Staff! so helpful and go out of their way to make ur family feel welcome and relax after a really bad day. Even provided a plastic wine glass to celebrate grandpas birthday in the lobby. The free coffee all day and yummy breakfast was unexpected.

Miinukset: add microwaves in some rooms.

Plussat: Beds were very comfortable. Breakfast was delicious, great selection of foods. Delicious coffee! And the staff was so kind, hello as soon as you walk in and very attentive

Miinukset: Wish the pool and hot tub hours extended an extra hour until 11pm atleast instead of 10pm.

Plussat: Pool clean great staff good food

Miinukset: To many kids

Plussat: It was so nice to actually have a heated pool. Most of the time, hotels say they have heated pools but the water never feels warm.

Plussat: Nice clean room. Great breakfast.

Miinukset: Nothing

Plussat: location and breakfast

Miinukset: carpet. very dark

Plussat: The staff a white tall guy was not friendly and poor customer service 12/31/19

Miinukset: He knock on the door to tell is our tv was too loud at 830pm like hush we are at a hotel on new year's eve and im deaf

Plussat: It was clean and well priced

Plussat: The staff was very friendly and helpful when needed. The hotel was also clean and close to many restaurants and shopping.

Miinukset: Nothing that I did not like.

Plussat: The environment is really nice.

Miinukset: N/A

Plussat: The room was large and well-furnished.

Miinukset: As a senior, I would prefer a walk-in shower to a bathtub. There were not enough safety bars for my needs.

Plussat: Kitchen

Miinukset: Crew waking me before checkout

Plussat: Loved the staff. Venus does a great job serving during the happy hours on Monday-Wednesday. Also really appreciated the free passes to the Lifetime Fitness. Highly recommended for long term business stays!

Miinukset: A few minor touch ups of paint and repairs could help in the room.

Plussat: I really like the location as it is close to many restaurants and places. I like the staff they were nice and friendly.

Miinukset: I didn’t like how it took over a hour and a half to bring things up such as tissue, towels, and blankets. I didn’t like the breakfast they could’ve had a little bit of one thing for everyone but it was okay. And lastly I don’t like how the pool was outside.

Plussat: The pool was wonderful. Having a gym and laundry room was very convenient ! Staff was so friendly.

Miinukset: Did not like the prepackaged egg meals for breakfast. Egg sandwiches, cheese omelets, or hard boiled eggs all prepackaged and stored cold. I couldn’t bring myself to eat them. Not what I would expect from a hotel breakfast, I’ve stayed in many hotels and this was a first. Was very disappointed with it. Got breakfast at Whole Foods across the highway !

Plussat: Friendly, nice staff. Clean rooms, great breakfast - 6 am sharp! Was able to make coffee in my room prior to 6 am!

Plussat: Location

Miinukset: Room was dirty and breakfast area was a mess and very little options

Plussat: It was very clean and comfortable. We’ve stayed at this property before and will stay again.

Miinukset: N/A

Plussat: The room, the staff, free breakfast.

Miinukset: The room above us was so noisy that I had to call the front desk who was very nice and fixed the problem.

Plussat: Very clean!

Miinukset: Parking area is small and it can be a problem at night time. Coffee maker was not cleaned after previous used.

Plussat: Everything- Staff, room, location, food, etc WONDERFUL

Miinukset: The only thing I did not like was- no hot tub.

Plussat: Kitchenette, roomy staff.

Miinukset: No

Plussat: Room were clean and updated

Miinukset: The pool was small and appeared to very dirty..the grills that were available for use were dirty as well

Plussat: For the price it was really worth it

Miinukset: No issues.

Plussat: I'm traveling a lot lately I really appreciate the prices and the comfort of the wounds always an excellent bargain!

Miinukset: Don't really have any major issues definitely satisfied

Plussat: Just about everything, the room was great!

Miinukset: There was a charge and a pending for the room the manager took a step beyond to get it to get it resolved.

Plussat: The location was fine. The restaurant was good. Staff was nice. Provided a great crib for our baby.

Miinukset: There was a very strong mildew smell in our room. The shower enclosure leaked water everywhere and it wouldn't dry due to the dampness.

Plussat: Everything

Miinukset: Nothing

Miinukset: Breakfast was great and the gentleman who was assisting with it was fantastic. The only issue I had with the entire stay was that it was understaffed. Not just myself, but people were waiting to get their orders taken and then served. Forget about if you needed something else. There was only 1 person for all the tables ( essentially full house) taking orders and serving.

Plussat: The pillows, value for money

Miinukset: I stayed in a different room a few days prior. I enjoyed that stay more because I kept hearing the sound of what I think was the elevator. This room was more worn down. The other room felt newer. There was some hairs in the shower before getting in. Otherwise they value was there. Just put me in a better room next time. Please.

Plussat: The food was great, the room was great. Clean and quiet.

Miinukset: Wish I had a microwave. They had a fridge but how do you warm the dood back up? Lol

Miinukset: When we arrived we did not have enough towels and wash clothes. Our room didn’t get cleaned first day so we had to ask for more towels. Rugs in rooms need to be cleaned

Plussat: Jerell was excellent and so were the kitchen staff. I have already book to come back next weekend and also my birthday celebration. Keep it up.

Miinukset: No complaints

Plussat: Very comfortable pillows

Miinukset: Cleanliness of the room. Hair all over the bathroom from previous people I assume. In the tub, on the sink and on the toilet seat.

Plussat: Yes

Miinukset: Nothing

Plussat: Location, cleanliness, staff

Miinukset: No

Plussat: .

Miinukset: The room seriously smelled like a dog. The bathrooms were not clean. We ended up leaving and checking into another hotel

Plussat: Location was good , breakfast very good

Miinukset: Inside shower needs to be cleaned better

Plussat: It’s always clean and always safe. This is and will always be our home away from home when we visit Cleveland Ohio.

Miinukset: I didn’t like the fact that when I used the ironing board after ironing my shirt that there was some kind of oil on the ironing board that messed up my shirt and the fact that I was there for Christmas it was hard for me to find a new shirt. Really took away from my Christmas Day.

Plussat: Awesome value

Miinukset: Expensive breakfast when competitors mostly offer free breakfast

Plussat: Bed very comfortable

Plussat: Staff was very friendly

Plussat: clean, convenient location, staff friendly

Miinukset: only complaint is that kleenex was not refilled in bathroom when it was cleaned and also the toilet was too loud when flushed

Plussat: Price

Plussat: The people staffing the hotel were amazing!

Miinukset: N/a

Plussat: Comfort and great staff

Miinukset: Nothing

Plussat: Amazing employees

Miinukset: Printer didn’t work

Plussat: Súper friendly staff and great common spaces for family to hang out late night after kids were asleep

Miinukset: Pool could be bigger! Pool could be outdoors!

Plussat: It’s always beautiful when I stay there.

Miinukset: I love everything about this hotel. The only problem I have this time is 3 different prices for the room that has me confused $233 plus tax which took it to $271 but when I checked in on Friday night I got a text saying that I was charged $320 so I’m waiting to see if $50 dollars will come back to my account and if not I will be contacting the hotel. This has never happened before.

Plussat: The room was spacious and clean, the shower had plenty of very hot water, the bed was comfortable, on the soft side. Everything worked in the room. There was very little noise from the hall, and although sometimes loud from the street, that was rare.

Miinukset: I never could get a printer to work (I wanted to print a few items for my meeting) and one of the lobby computers with a printer was not functional at all. Staff seemed to not attend to these devices.

Miinukset: I was placed in a room where the heat didn't work. Its the middle of winter. Both myself and my daughter have asthma. I also have accused bronchitis. They had a maintenance man come in and try to fix it. I was moved to another room where the heater still blew out cold air. I contacted corporate and all they did was give me scripted apology in an email and basically thanked me for wasting my hard earned money. Needless to say I will not be going back

Plussat: Location, breakfast, staff was very friendly

Miinukset: Hotle bed had a sag so was uncomfortable for two people.

Plussat: Great location near upscale mall

Plussat: Clean Quiet Breakfast was great!

Miinukset: Driveway was not easy

Plussat: Location and hot breakfast were superior! Pleasant staff.

Miinukset: I had a late check in so I would check out the next day never said I was leaving they checked me out any way said they have new people working the desk that don’t know what they are doing

Plussat: The room was bigger than expected and bed very comfortable.

Plussat: It’s location

Miinukset: No

Plussat: I like the fact that our rooms were connecting and it was stores and restaurants in close by.

Miinukset: A few days before our stay we were notified that the pool and exercise room would be closed during our stay. At that point it was too late to try to find something around the same price because prices do increase closer to check in day. Our beds were sinking in, the breakfast wasn't as good as I thought it should have been according to the price we paid. A bacon option would have been nice besides the gray looking nasty sausages. I seen one of the cooks use the same rag to wipe down the counters and then use the same rag to wipe the waffle fork with, disgusting!

Plussat: Location and breakfast was nice.

Miinukset: The staff was not very helpful. The front desk associate was passive aggressive, beds were made sloppy, no towels in the room upon check in. The room smelled stale and only had one mirror in the bathroom which was not even full-length.

Plussat: Everything,.

Miinukset: Everything met with my approval.

Plussat: It was easy to get a room and check in and out

Miinukset: Outdated, old decor, elevators and room set up. If it was $60/night, it would be an okay value, but it is priced like a typical Mariott without Mariott quality.

Plussat: The prom kids looked great! Great food!

Miinukset: The manager was really mean. It was my kids 9th bday. I have cancer. I am in remission but idk when its gonna flare up again. This was really important to me. This was her first bday where I wasnt too sick to enjoy it with her. He(the manager) ruine

Miinukset: My TV in my room kept cutting off

Plussat: The location is great. Very close to the interstate, and to restaurants, shopping and entertainment. Staff was very friendly.

Miinukset: The rooms are old, musty smelling and not very clean.

Plussat: Friendly staff especially house keeping. Good breakfast. No housekeeping on the weekends and holiday's. No bell hop for luggage.

Plussat: Nothing

Miinukset: Nothing

Plussat: Staff was incredibly friendly and helpful. Notable were Front Desk, Housekeeping, the lady in charge of the morning breakfast, and the wait staff at the restaurant. All these were exceptional in optimizing our stay.

Miinukset: Worked with two other front desk clerks besides; one was also very helpful, but the other was less so. Did not catch either of their names. To her credit, the lesser of these two was juggling other hotel problems at the time.

Plussat: The happy hour as well as the breakfast was very good and organized well

Miinukset: On the day of check in the front desk clerk was very rude and quick to cut me off when i was asking questions. The hotel was also very crowded and noisy due to some children’s hockey tournament

Plussat: Breakfast was good! Omelets were delicious. Great rate with a restaurant style breakfast included!

Plussat: Very happy with our stay. Very clean with a hospitable staff. We will be back!

Plussat: The room was a little dirty . The walls and door needed a little extra attention . Overall great stay and would book again

Plussat: Just a quit get away was at a Christmas Party did not wont to drive home an made my mind to stay there also did so looking to see if it would be great place for my 45 class reunion

Plussat: The lobby was beautiful and the free breakfast was very good.

Miinukset: Our room needed severely renovated.

Plussat: Staff was great. Location Great.

Miinukset: Carpets everywhere were dirty. Room outdated. Toilet did not flush. TV did not work.

Plussat: The location was excellent and breakfast area was clean

Miinukset: The first room was full of gnats so we moved to another room and in this room had a less than satisfactory clean bathroom

Plussat: Very friendly staff. Ease of check in. Clean hotel.

Miinukset: Breakfast was not that great.

Plussat: Extremely comfortable bed. Large room with coffee and refrigerator. Huge choice at breakfast and excellent coffee.

Miinukset: Liked everything about this hotel. Met a lot of nice people at breakfast. Staff wonderfully friendly and helpful.

Plussat: It was very clean, everyone was polite, the breakfast was amazing, they had coffee always available. AMAZING BED WAS VERY COMFORTABLE lots of hot water

Miinukset: loved everything

Plussat: Good price. Quiet.

Plussat: Location

Miinukset: Smell when in front area

Plussat: big room, very good breakfast. That is why the second time we went to Cleveland, we picked the same hotel.

Miinukset: none

Plussat: Location, Price, and Great Breakfast Buffett.

Miinukset: The hotel change my card for a whole other night after. Now i have to wait 7-10 to get my money back.

Plussat: Convenient for my trip

Miinukset: Breakfast food was cold. Room was small. Door on the closet was off the track and didn’t work. Hotel seemed like it needs to be updated.

Plussat: receptionist was very helpful getting me into my room,

Miinukset: the breakfast bar was very skimpy, no bacon, 3 egg omelets in warmer. My bathtub was in need of caulking room 121. It was missing spots of caulk that looked like it was either rusty or moldy,

Plussat: Pet friendly and spacious rooms.

Miinukset: When booking on the website, if I entered 3 or 4 people, I was told no rooms were available even though rooms with 2 queen beds were available. I had to enter only 2 people to find rooms.

Plussat: The room, location, visuals, smell, parking with access to room, and the front desk employees were very friendly.

Miinukset: The dining experience due to small selection.

Plussat: Location

Miinukset: No restaurant

Plussat: The location

Miinukset: First room was filthy. Second room had issues. I paid for breakfast included but hotel said I didn’t get breakfast. The atmosphere was horrible. The set up is highly unusual.

Plussat: Location, staff and cleanliness.

Miinukset: I didn't like the layout of the room an its fun functionality. I tried it but would rather stay in a hotel with a nice restaurant and bar.

Plussat: Nothong

Miinukset: Room was dirty blood on sheets a complete waste of money

Plussat: The gave us a late check out which saved the day as our plans were changed unexpectedly and I am so thankful!!

Miinukset: No free breakfast I usually only choose hotels that have that when we travel but stayed here before and knew it was clean and close to family so I overlooked that when reserving pleasant

Plussat: Decor

Miinukset: The first room had a very strong mildew odor. We asked for another room, which also had a fairly pungent odor. The shampoo holder was empty and There was a used coffee filter and grinds on the floor. The third room had hair in the bed! Would not go back.

Plussat: Location

Plussat: I loved how the rooms were decorated. The cleanliness and pool table in the lobby

Plussat: The rooms are spacious and the beds are very comfortable. The lobby is a fun place to hang out.

Plussat: I like the clean and minimal design.

Plussat: Front desk staff was very nice

Miinukset: Room dated with wallpaper meeding redoing. Foot boards slightly loose. Bed did not sleep comfortable.

Plussat: Pool , but it was not well taken care

Miinukset: Cleanness , . Old hotel .

Plussat: spread out, plenty of space, staff was good.

Plussat: The staff was welcoming and accommodating. They made the experience a lot more pleasant.

Miinukset: The hotel has not had very good upkeep over time so the overall appearance was less than what I originally anticipated.

Plussat: The staff was very pleasant and helpful.

Miinukset: The mattress was worn out, and it wasn't very comfortable. The rooms were outdated.

Miinukset: Housekeeping is awful.

Plussat: Location and Price

Miinukset: Thin Walls and was able to hear every flush from the room above and next door

Plussat: The room was very clean and comfortable

Miinukset: The pool was extremely filthy

Plussat: The location

Miinukset: no

Plussat: Older hotel, but nicely renovated. Very comfortable room and bed.

Plussat: Great bed and very clean room.

Plussat: The staff at was very very nice and so helpful.

Miinukset: We went for A New Year Eve but we didn't found out till we got their that the lounge and restaurant was booked for a private party, we was very disappointed.

Plussat: I liked the location. The kitchenette feature was a definite plus.

Miinukset: The room and surfaces appeared clean but the inside of the drawers were dirty so since we hadn't brought cleaning supplies, we didn't use them or the kitchen cabinets.

Plussat: Great room

Miinukset: Not at all

Plussat: Loud and verbally abusive swearing couple across from us. My girlfreind walked right into this, and was terrified. We were able to get moved. Ring of sticky urine extending about 4 inches from bottom of toilet bowl. My girfriend stepped on it.

Miinukset: Unable to get cups, water or spoons from front desk at night.

Plussat: The things that were available in the room like refrigerato, microwave, and stove that was great.

Miinukset: It wad not as clean as it should have been.The floors were not clean in the room and coming through the hotel the floors were not clean And the guide on the TV was not working so I did not enjoy watching the TV. Just need a little more cleaning.

Plussat: The friendly, accomodating front desk staff

Miinukset: Short staffed in housekeeping caused extra steps for me to have clean linen and toilet paper the last 2 days of my stay

Plussat: I liked the kitchen and they offer you the items you need just like a home experience

Miinukset: The Queen bed looks like a full size

Plussat: The location is perfect for food, entertainment and shopping!

Miinukset: There was no sugar for the coffee and no one was at the front desk in the morning to get anything that you may need!

Plussat: The location

Miinukset: The hotel

Plussat: The location

Miinukset: My room was dirty and my bathroom door handle was broken. The card slider didn’t work properly, so I couldn’t just enter my room. I had to play around with my room key for it to work.

Plussat: Clean customer service

Miinukset: No

Plussat: Getting out of the place in the morning was the best thing .

Miinukset: The room had nothing for the kitchen. You had to order it and then the dishes were sticky and dirty. Had to wait 10 minutes at front desk for to be told that there was no ice machine. The telephone did not work so had to wait 20 minutes for a new one. Would NOT recommend this place to my worst enemy!!!!!!

Miinukset: Lack of housekeeping services. Smell of smoke in the hallways. Small selection for breakfast

Miinukset: 1. Hot water flow in shower not good enough

Plussat: Yes bed was fluffy

Miinukset: No ice machines

Plussat: Nothing

Miinukset: Everything

Plussat: Quiet

Miinukset: Could have been cleaner, fridge didn't work had food in it from previous guest

Plussat: Cleanliness freindly

Miinukset: No

Plussat: Convenient to the highway, very affordable, very comfortable rooms, front desk staff very friendly.

Miinukset: Even though this is a smoke free property, there’s a strange odor in the hallways. Noticed this both times I’ve stayed here.

Plussat: Staff was great and the hotel was clean and close to everything. Location was convenient and we were able to get out right away the next morning. Only thing is it would be nice if they offered coffee in the room since it wasn’t really offered in th

Miinukset: There was no pool but that was a given no problem.

Plussat: Nothing

Miinukset: The room was in poor condition I will never stay at this hotel in life.

Plussat: Location near the highway was convenient for the purpose of my stay. Staff was friendly. Quiet surroundings. Near enough to restaurants.

Miinukset: Didn't "feel" clean. Chairs had mystery stains. Lamp wasn't working.

Plussat: I like the closeness to Louisville downtown and remote nature of the buildings

Miinukset: N/A

Miinukset: very unorganized and unprofessional

Plussat: Nothing

Miinukset: Every thing

Plussat: Location

Miinukset: N/a

Plussat: Comfy mattress

Miinukset: Scratches in the toilet

Plussat: The water pressure was good.

Miinukset: The bathroom light kept going out. Twice while I was in the shower and another time while going through my suitcase. There were stains on the bath mat. Maybe that's why the light kept going off?

Miinukset: All hotel's should get rid of carpeting.

Miinukset: Checked in very late and the lobby doors were locked. I had to communicate through a window. The clerk charged a different price than quoted on the website, and when I asked why she said it was tax. I said the site gave me the tax rate and she couldn’t explain the reasoning. Then after getting the King room I requested, I walked in to find the bed unmade, and used towels on the floor. Went back to the desk, and was given a second room. Upon walking in, the smoke detector was chirping. Called the front desk, told her what was happening and she said she’d call and get someone to come by. I asked how long it would be and she didn’t know. I said it was late and asked if there was another available room. So I got a third room. I had requested a King bed, and upon entering, there were two beds, not the one King I requested. One of the comforters on one of the beds had a cigarette burn mark and hole burned through it. There was only one bath towel, and the toilet seat was held on with one loose nut and nearly fell off. It was very late and I was tired, and just called it a night. Very disappointing experience at this property.

Plussat: Actually this go round I really enjoyed the stay and felt like they take heed to what their reviews are or where they were lacking in comfort and are trying to improve!! The mAnager wAs there he is always pleasant!!

Miinukset: Toilet was acting up a little nothing major!!

Plussat: Location

Miinukset: No coffee pot, TV remote didn't work, hair in the bed, condom on the lamp. YUCK !!!!!!!!!!!!!!!!

Plussat: It was convenient for our stay

Miinukset: I think it could use a little updating.

Plussat: I like the location and the peace of mind! Beds are comfortable

Miinukset: They tried to put me in a very dirty room 251 to be exact and the clerk had the nerve to get smart on the night shift!! Pick my key up went out to dinner came back settled in for the night and the room was a mess! Bloody towels in the bathroom, sheets thrown and trash!! I was very upset and she just made it worse being rude but I did get switched to a much nicer room!! I just wish they check the rooms before giving them and remember we are the customer paying hard earned money, so train the lady on night shift to be nicer

Plussat: Nothing

Miinukset: If the would clean up. The facility is VERY dirty nasty.

Plussat: Nothing At All

Miinukset: One room had bed bugs no working tv another room which was supposed to be cleaned and smoke free smelled heavily of marijuana and nasty never even swept because I have pictures of cigarette butts on the bathroom floor promised several times no results

Miinukset: The hotel was disgusting. The first room smelled strongly of smoke but was supposed to be non-smoking. The second room was dirty. The chair and bedding was stained. The refrigerator was not plugged in but someone had left behind butter and sour cream. Absolutely disgusting.