Berliini hotellit lähellä Berliinin Saksalainen ooppera

Plussat: Great location, thoughtful front desk staff, beautiful room. But all the accolades go to Sam the concierge

Plussat: No surprises, good or bad. Very good location. Room was nice. Shower had great water pressure. "Free" internet isn't free because you need to pay a small fee unless you are very minimally using it.

Miinukset: The room

Plussat: Chose Hotel Zoo for a business conference, with attendees arriving from different parts of the world. The hotel experience exceeded our expectations...beautifully appointed, public spaces with large comfortable guest rooms and outstanding meeting facilities. The staff were friendly, helpful and extremely accommodating. The restaurant and bar areas were fun spots to unwind at the end of each day.

Miinukset: While hotel premises were designated as non-smoking, the external courtyard smoking area was adjacent to some guest rooms with lingering aftereffects from smokers.

Plussat: Staff efficient and facilities good

Miinukset: Few dining choices within walking distance but access to transport is excellent.

Miinukset: They charged me for smoking 300$ and I'm not a smoker

Plussat: Good breakfast with fresh fruits. Good location. Comfortable mattress.

Miinukset: No toothbrushes and razors in rooms. Uncomfortable pillows.

Plussat: Amazing staff on every level--in that sense a true luxury hotel

Miinukset: Room was unbelievably dated and dour, like it was in a different, older, far cheaper, and much less grand hotel than the public areas

Plussat: Great service great location

Plussat: I found the bed comfortable enough and slept well, helped also by curtains that did a good job of keep the outside light outside. Excellent size of both the bed/living room and the bathroom. Location conveniently accessed via public transport from airport and likewise easy to travel further from.

Miinukset: My checkin and food experience was terrible. Despite booking the room online and being a member of the "loyalty" program Discovery, I was required to hand-write my details on a form at checkin. What sort of poor service is that? How is that showing any indication of loyalty form the hotel's side? Breakfast was likewise ordinary. I put the breakfast card out on the door before going to bed, but no-one thought to actually collect it, so my intended breakfast time came and went without any food. Fortunately someone happened to wander past shortly before I intended to give up and just spend my breakfast money elsewhere. It might have been better to do so. While the muesli was passable, the "cappuccino" tasted like some insipid mix between instant coffee and dishwater. On both counts, not planning on returning.