Bournemouth hotellit lähellä Oceanarium

Miinukset: We found a Mac book Air on the way into the doorway one night and handed it in to Reception as presumably the person who dropped it would have contacted the hotel. I was extremely disappointed from a Customer Service point of view that no one actually contacted us to said that the Mac Book and owner had been reunited or what happened to it! Many people would have just taken it but we were brought up to do the right thing so handed it in and repeatedly asked if the owner had been in contact. A courtesy email of what happened should have been sent from a customer service point of view. Helen

Plussat: Clean friendly good breakfast overall very good

Miinukset: Car parking quite expensive ...should be part off your stay...

Plussat: Several staff members were excellent including the manager around the pool area, the car parking staff and the manager that dealt with our room issue. The general decoration of the rooms was good. The location is excellent and perfect for the air show.

Miinukset: The room we stayed in for the first night smelt strongly of stale chip fat and we asked to be moved. The corridors on the first floor could do with redecorating to the standards of the higher floors. For the room price we paid, breakfast should have been included. Water pressure in the bathroom was weak and the water temp varied between very hot and scalding!

Plussat: Staff are helpful

Miinukset: Room cleaness terrible Room size very small

Plussat: The view was spectacular, and that combined with a modern bar and restaurant is all you need from a hotel and tge Sutcliffe hotel provided.

Miinukset: I sorely let down by the building it's self and the facilities it provides, the photos a taken in a way to make you believe everything Is a lot bigger than it really is. The corridors are small. And although I imagine the experience of being in a penthouse would be worth it all however we didn't get that opportunity and for the price we paid you would of thought we would have.