Autonvuokraukset Columbia Metropolitan lentokenttä

Plussat: NOT AT ALL! I couldnt even get my rental car after waiting in line to be helped for an hour!

Miinukset: everything. ill be more detailed directly with you, but i will NEVER use Thrifty again

Miinukset: Wasn't informed of the extra fees for roadside have never rented from a car rental company that doesn't include roadside for their vehicles, and also had to pay for a better upgrade class all because the class I reserved wasn't available!

The car I reserved was not available...nor were any others

Plussat: The only positive I can say about Thrifty is that the lady working the counter really did try her best to find me a car.

Miinukset: We rented a minivan for a church trip online through Kayak a few days before our departure. When we arrived to the rental company (passengers and all luggage in tow), the Thrifty employee informed me that the car we'd rented was not available, nor were any other minivans. She said that since you don't pay when you reserve, the reservation is not binding. All she had to offer me was a 15-passenger van, which is not covered by our church insurance policy. I was unfortunately unable to rent from Thrifty and had to find a van from another rental company at the very last second, or we would have been unable to go on our trip. I would not recommend this company to anyone.

My first 0 out of 10

Plussat: It is hard to list anything they performed well.

Miinukset: Their staff is extremely rude. They didn't have the car we reserved. They said it wasn't available and offered us an upgrade for additional cost. We declined their offer. Suddenly, the attendant, whom happens to be the manager, found the car we reserved and indicated it wasn't cleaned because the cleaning staff have left for the day. She informed us that she will get someone to clean the car and to meet them in the lot. We waited for 10 minutes in the cold weather and nobody met us there. We came back in and the manager made us wait another 10-12 minutes while she took care of one customer. Finally, when it was our turn, she wondered why we came back. The car was handed to us extremely filthy. The manager was rude about the whole situation the entire time and never apologized. Never rent from Thrifty or Dollar period at the CAE location.

Reservation doesn’t mean you will have a car

Plussat: Truck was nice when I got it

Miinukset: Not getting vehicle I reserved and waiting 2 hours to get something I didn’t want.

Scam artists

Miinukset: Was absolutely not made aware that there would be an additional $95 charge to drop the car off at another airport. The rental rate was higher when I changed the rental to include 2 airports so I assumed that was due to a fee for dropping off at another airport however when I arrived at the drop off they charged me an additional $95. Seems like they are scamming people. I would not use them again.