Autonvuokraukset Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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National arvostelua

Autonvuokrauksen sijainnit

National

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5489 R C Josh Birmingham Pkwy

+1 844 366 8843

Kaikki National arvostelut

National arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

9,2

Plussat: Good car, excellent pickup process in Charlotte.

Miinukset: The price - I was in a bind and needed the reservation, but I thought it expensive.

Arvosteltu tammik. 2017

arvostelut:
10,0

GREAT CUSTOMER SERVICE

Plussat: The Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.

Arvosteltu heinäk. 2016

arvostelut:
10,0

GRAN SERVICIO AL CLIENTE

Plussat: El representante de atención al cliente fue muy paciente y servicial. Hubo un problema, pero lo manejaron rápida y eficazmente.

Arvosteltu heinäk. 2016

arvostelut:

9,2

Plussat: Good car, excellent pickup process in Charlotte.

Miinukset: The price - I was in a bind and needed the reservation, but I thought it expensive.

Arvosteltu tammik. 2017

arvostelut:
10,0

GREAT CUSTOMER SERVICE

Plussat: The Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.

Arvosteltu heinäk. 2016

arvostelut:
10,0

GRAN SERVICIO AL CLIENTE

Plussat: El representante de atención al cliente fue muy paciente y servicial. Hubo un problema, pero lo manejaron rápida y eficazmente.

Arvosteltu heinäk. 2016

arvostelut:

Rankattu nro 2

Enterprise

8,7 Erinomainen (43 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Enterprise arvostelua

Autonvuokrauksen sijainnit

Enterprise

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5489 R C Josh Birmingham Pkwy

+1 704 359 8884

Kaikki Enterprise arvostelut

Enterprise arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Plussat: It was very quick and easy to pick up and drop off my car.

Arvosteltu marrask. 2018

arvostelut:
10,0

Superlative service in Charlotte thoughtful helpful in all ways

Plussat: See above

Miinukset: Nothing

Arvosteltu syysk. 2018

arvostelut:
10,0

Easy and professional.

Plussat: I was able to take my rental to my local office instead of the airport with no issues.

Arvosteltu elok. 2017

arvostelut:
10,0

Plussat: I could not have been treated better or more fairly.

Arvosteltu kesäk. 2017

arvostelut:
8,4

Plussat: Everything

Arvosteltu huhtik. 2017

arvostelut:
10,0

Plussat: Everyone and everything

Arvosteltu huhtik. 2017

arvostelut:
2,0

Plussat: Nothing

Miinukset: On line it stated that a depoist would be taken for a debt card but when I got there they would not take my card so I had to wait in line at Avis for 45 mins and the price was 177 vs the 49 that I was quoted on line I will never use the on line service again

Arvosteltu maalisk. 2017

arvostelut:
10,0

Plussat: the customer service was amazing!

Arvosteltu maalisk. 2017

arvostelut:
10,0

all good. no complains

Plussat: Enterprise has this all digital quick service where they do everything in their tablet and it us much much quicker than doing on paper and signing stuff the old school way. They just email u the contract. No need to keep the paper in the car. Very cool. The customer service agent was very helpful. The car he let me take was very good.

Arvosteltu maalisk. 2017

arvostelut:
10,0

Plussat: price, quality of van and convenience. Quick to rent and to return.

Miinukset: Nothing

Arvosteltu helmik. 2017

arvostelut:
10,0

Plussat: Totally awesome

Arvosteltu helmik. 2017

arvostelut:
7,6

Every thing excellent BUT?..

Miinukset: ... even if we returned the car with the full tank they charge us for some gallons missing plus they added a lot of junk fees they never mentioned in the contract or at counter. Never again with them even if the car and the people were great. I do not like to be robbed even if it is done with a smile!!!!

Arvosteltu helmik. 2017

arvostelut:

10,0

Plussat: It was very quick and easy to pick up and drop off my car.

Arvosteltu marrask. 2018

arvostelut:
10,0

Superlative service in Charlotte thoughtful helpful in all ways

Plussat: See above

Miinukset: Nothing

Arvosteltu syysk. 2018

arvostelut:
10,0

Easy and professional.

Plussat: I was able to take my rental to my local office instead of the airport with no issues.

Arvosteltu elok. 2017

arvostelut:
10,0

Plussat: I could not have been treated better or more fairly.

Arvosteltu kesäk. 2017

arvostelut:
10,0

Plussat: Everyone and everything

Arvosteltu huhtik. 2017

arvostelut:
10,0

Plussat: the customer service was amazing!

Arvosteltu maalisk. 2017

arvostelut:
10,0

all good. no complains

Plussat: Enterprise has this all digital quick service where they do everything in their tablet and it us much much quicker than doing on paper and signing stuff the old school way. They just email u the contract. No need to keep the paper in the car. Very cool. The customer service agent was very helpful. The car he let me take was very good.

Arvosteltu maalisk. 2017

arvostelut:
10,0

Plussat: price, quality of van and convenience. Quick to rent and to return.

Miinukset: Nothing

Arvosteltu helmik. 2017

arvostelut:
10,0

Plussat: Totally awesome

Arvosteltu helmik. 2017

arvostelut:

8,4

Plussat: Everything

Arvosteltu huhtik. 2017

arvostelut:
7,6

Every thing excellent BUT?..

Miinukset: ... even if we returned the car with the full tank they charge us for some gallons missing plus they added a lot of junk fees they never mentioned in the contract or at counter. Never again with them even if the car and the people were great. I do not like to be robbed even if it is done with a smile!!!!

Arvosteltu helmik. 2017

arvostelut:

2,0

Plussat: Nothing

Miinukset: On line it stated that a depoist would be taken for a debt card but when I got there they would not take my card so I had to wait in line at Avis for 45 mins and the price was 177 vs the 49 that I was quoted on line I will never use the on line service again

Arvosteltu maalisk. 2017

arvostelut:

Rankattu nro 3

Alamo

8,5 Erinomainen (191 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Alamo arvostelua

Autonvuokrauksen sijainnit

Alamo

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5489 R C Josh Birmingham Pkwy

+1 844 366 8844

Kaikki Alamo arvostelut

Alamo arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

9,2

Plussat: Staff was very helpful. It was such a plus that the counter and car are located right at the airport. Pick up and return were a breeze.

Miinukset: no complaints

Arvosteltu syysk. 2019

arvostelut:
5,2

Plussat: The interrogation at the rental counter is annoying. I am not going to steal their car. I am a repeat and frequent customer.

Miinukset: Counter help needs to be upgraded to persons with a bit more common sense.

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: People was nice

Miinukset: Price

Arvosteltu elok. 2019

arvostelut:
10,0

Plussat: The staff was great. The pick up and drop off easy. The upgrade an unexpected blessing. Let manager in Charlotte know they have a super staff.

Miinukset: Can't think of a thing.

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Fast check in and car delivery, clean car, full tank, professional service from all involved, great value.

Arvosteltu kesäk. 2019

arvostelut:
8,0

Plussat: At pickup, there was a long line and 2 staff. On just got up and left without a word. Also tried the automatic system and it didn't work. The person that I picked the car up from was very helpful

Miinukset: Have a replacement for someone leaving at busy times. Might be good if she had just said that it was the end of her shift.

Arvosteltu huhtik. 2019

arvostelut:
10,0

Plussat: Super helpful staff got is into the perfect car for our needs

Arvosteltu huhtik. 2019

arvostelut:
2,0

Miinukset: Why was I charged 5102 on top of the one 1708 I originally agreed to and paid upfront this dispute is going to my credit card company and I would like to get some reaction from you

Arvosteltu helmik. 2019

arvostelut:
2,0

Miinukset: Despite the reservation - we were told that no cars would be available until the next morning

Arvosteltu helmik. 2019

arvostelut:
9,2

Plussat: Pick up at CLT was very efficient and drop off at ILM was likewise efficient and courteous

Arvosteltu helmik. 2019

arvostelut:
8,8

Miinukset: I just think they charged to much for 4 days of rental

Arvosteltu tammik. 2019

arvostelut:
2,0

Miinukset: I didn’t like that I accidentally hit my order twice on the internet and cancelled so I was charged &52 twice for a car that I never used So it wasn’t a easy internet experience. It was horrible needs to be friendly

Arvosteltu tammik. 2019

arvostelut:

9,2

Plussat: Staff was very helpful. It was such a plus that the counter and car are located right at the airport. Pick up and return were a breeze.

Miinukset: no complaints

Arvosteltu syysk. 2019

arvostelut:
10,0

Plussat: People was nice

Miinukset: Price

Arvosteltu elok. 2019

arvostelut:
10,0

Plussat: The staff was great. The pick up and drop off easy. The upgrade an unexpected blessing. Let manager in Charlotte know they have a super staff.

Miinukset: Can't think of a thing.

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Fast check in and car delivery, clean car, full tank, professional service from all involved, great value.

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Super helpful staff got is into the perfect car for our needs

Arvosteltu huhtik. 2019

arvostelut:
9,2

Plussat: Pick up at CLT was very efficient and drop off at ILM was likewise efficient and courteous

Arvosteltu helmik. 2019

arvostelut:
8,8

Miinukset: I just think they charged to much for 4 days of rental

Arvosteltu tammik. 2019

arvostelut:

8,0

Plussat: At pickup, there was a long line and 2 staff. On just got up and left without a word. Also tried the automatic system and it didn't work. The person that I picked the car up from was very helpful

Miinukset: Have a replacement for someone leaving at busy times. Might be good if she had just said that it was the end of her shift.

Arvosteltu huhtik. 2019

arvostelut:

5,2

Plussat: The interrogation at the rental counter is annoying. I am not going to steal their car. I am a repeat and frequent customer.

Miinukset: Counter help needs to be upgraded to persons with a bit more common sense.

Arvosteltu syysk. 2019

arvostelut:
2,0

Miinukset: Why was I charged 5102 on top of the one 1708 I originally agreed to and paid upfront this dispute is going to my credit card company and I would like to get some reaction from you

Arvosteltu helmik. 2019

arvostelut:
2,0

Miinukset: Despite the reservation - we were told that no cars would be available until the next morning

Arvosteltu helmik. 2019

arvostelut:
2,0

Miinukset: I didn’t like that I accidentally hit my order twice on the internet and cancelled so I was charged &52 twice for a car that I never used So it wasn’t a easy internet experience. It was horrible needs to be friendly

Arvosteltu tammik. 2019

arvostelut:

Rankattu nro 4

Avis

8,2 Erinomainen (32 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Avis arvostelua

Autonvuokrauksen sijainnit

Avis

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5489 Josh Birmingham Parkway

+1 704 359 5700

Kaikki Avis arvostelut

Avis arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

10,0

Miinukset: Nothing

Arvosteltu toukok. 2019

arvostelut:
4,4

Plussat: Easy and convenient online and one way drop off for "reasonable fee"

Miinukset: Gave me the "junker" of their fleet since it was a one way drop off...smelled like stale smoke, and was dirty. I basically did their drop-off work for them at my expense.

Arvosteltu kesäk. 2018

arvostelut:
10,0

Plussat: Great service. I had forgotten to bring my paperwork with me when I returned the car. The Avis employee was very helpful and patient in helping check me out. Great rental experience from start to finish.

Arvosteltu huhtik. 2018

arvostelut:
3,6

Great experience

Plussat: Friendly and prompt customer service

Miinukset: I have no complaints about this location.

Arvosteltu huhtik. 2018

arvostelut:
10,0

Plussat: They seemed to take my word that the car was only 3/4 full when I picked it up. (I haven't seen the bill yet to see if they took my word on that issue, however.)

Arvosteltu maalisk. 2018

arvostelut:
2,0

Poor customer service!!!!

Plussat: The car started.

Miinukset: Bottom end car, ridiculous rate, poor customer service!!!!

Arvosteltu elok. 2017

arvostelut:
5,6

Plussat: Car was ready when promised.

Miinukset: At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.

Arvosteltu elok. 2017

arvostelut:
10,0

Plussat: Being able to rent a car in Charlotte and drive to Washington DC at the rate of a local rental

Arvosteltu toukok. 2017

arvostelut:
10,0

Quick process, great car (Mazda3), good price

Plussat: See above

Arvosteltu maalisk. 2017

arvostelut:
8,4

Plussat: Pick up and drop was quick and efficient

Miinukset: I less then three miles the low tire air light and change oil lights came on the dashboard... disappointed Windshield wipers also needed to be replaced

Arvosteltu tammik. 2017

arvostelut:
8,0

Miinukset: Vehicle had multiple dents and scrapes

Arvosteltu lokak. 2016

arvostelut:
6,4

Plussat: The rental place was right at the airport and the customer service rep was helpful.

Miinukset: The car was uncomfortable to sit in. Price was also a bit high.

Arvosteltu helmik. 2016

arvostelut:

10,0

Miinukset: Nothing

Arvosteltu toukok. 2019

arvostelut:
10,0

Plussat: Great service. I had forgotten to bring my paperwork with me when I returned the car. The Avis employee was very helpful and patient in helping check me out. Great rental experience from start to finish.

Arvosteltu huhtik. 2018

arvostelut:
10,0

Plussat: They seemed to take my word that the car was only 3/4 full when I picked it up. (I haven't seen the bill yet to see if they took my word on that issue, however.)

Arvosteltu maalisk. 2018

arvostelut:
10,0

Plussat: Being able to rent a car in Charlotte and drive to Washington DC at the rate of a local rental

Arvosteltu toukok. 2017

arvostelut:
10,0

Quick process, great car (Mazda3), good price

Plussat: See above

Arvosteltu maalisk. 2017

arvostelut:

8,4

Plussat: Pick up and drop was quick and efficient

Miinukset: I less then three miles the low tire air light and change oil lights came on the dashboard... disappointed Windshield wipers also needed to be replaced

Arvosteltu tammik. 2017

arvostelut:
8,0

Miinukset: Vehicle had multiple dents and scrapes

Arvosteltu lokak. 2016

arvostelut:

4,4

Plussat: Easy and convenient online and one way drop off for "reasonable fee"

Miinukset: Gave me the "junker" of their fleet since it was a one way drop off...smelled like stale smoke, and was dirty. I basically did their drop-off work for them at my expense.

Arvosteltu kesäk. 2018

arvostelut:
3,6

Great experience

Plussat: Friendly and prompt customer service

Miinukset: I have no complaints about this location.

Arvosteltu huhtik. 2018

arvostelut:
2,0

Poor customer service!!!!

Plussat: The car started.

Miinukset: Bottom end car, ridiculous rate, poor customer service!!!!

Arvosteltu elok. 2017

arvostelut:
5,6

Plussat: Car was ready when promised.

Miinukset: At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.

Arvosteltu elok. 2017

arvostelut:
6,4

Plussat: The rental place was right at the airport and the customer service rep was helpful.

Miinukset: The car was uncomfortable to sit in. Price was also a bit high.

Arvosteltu helmik. 2016

arvostelut:

Rankattu nro 5

Hertz

8,2 Erinomainen (196 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

╳

Hertz arvostelua

Autonvuokrauksen sijainnit

Hertz

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5489 Josh Birmingham Parkway

+1 704 359 0114

Kaikki Hertz arvostelut

Hertz arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

9,6

Plussat: The pick up agent was so nice. No line at pick up. The process was fast and the price was what I expected. The car was just cleaned and ready to go.

Miinukset: Opportunity for an upgrade at a reasonable price.

Arvosteltu heinäk. 2019

arvostelut:
2,0

Plussat: Nothing. Car reserved was not available or any comparable in size. Really had to scramble to find another provider and of course paid almost double the cost

Miinukset: If vehicle is reserved, in this case a a simple minivan, have it available or tell customer before you leave the airport and get caught in between.

Arvosteltu heinäk. 2019

arvostelut:
8,0

Plussat: Check in was super easy. Loved that i could pick any car and go.

Miinukset: Did not like the drop off process. I was expecting someone to check my car back in and give me a receipt.

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Larry at the Charlotte airport kiosk was fantastic!

Arvosteltu huhtik. 2019

arvostelut:
9,6

Plussat: The agent at pick-up, Monica, was VERY friendly and helpful, and the process was pretty quick and easy. The drop off process was ridiculously easy and quick! Very much appreciated the streamlined service.

Arvosteltu maalisk. 2019

arvostelut:
10,0

Plussat: I can't remember the name of the lady that checked us in but she was very friendly and helpful.

Arvosteltu helmik. 2019

arvostelut:
7,6

Poor communication between the local office and the national office

Plussat: Excellent pick-up service at the airport.

Miinukset: Changed my car reservation drop-off date by calling the local Hertz reservation office (as I was instructed because of the "H" in my reservation number) due to Francine but a few days later I changed it back to the original reservation drop-off date (the storm had slowed down so significantly that it turned out to be better to keep the original drop-off date). In the process, I found out that the national office had never been notified of the changed reservation and that they were still expecting me to drop the car off at the original drop-off date.

Arvosteltu syysk. 2018

arvostelut:
3,2

Plussat: The car was nice and comfortable.

Miinukset: The renting experience was horrible. It was chaotic and stressful.

Arvosteltu syysk. 2018

arvostelut:
9,6

Plussat: Pick up and drop off, super easy. Really friendly people at every contact. Choice of several cars that were ready and waiting.

Miinukset: Nothing to dislike.

Arvosteltu heinäk. 2018

arvostelut:
10,0

Will rent here again!

Plussat: Car was ready at pick up and drop off was a breeze. Our car was the nicest rental we've had with lots of upgrade features.

Arvosteltu heinäk. 2018

arvostelut:
7,2

Plussat: The car was new and clean.

Miinukset: It was difficult to get the car. There were not enough agents available to help. One person was trying to deal with a long line.

Arvosteltu kesäk. 2018

arvostelut:
9,6

CarPlay available

Plussat: Using my iPhone fully hands free. Apple Maps in the entertainment system screen was great for navigating around Charlotte. Will make sure in next rental that car entertainment system is CarPlay compatible. As to Hertz rental, as expected: excellent overall. So far Hertz Gad never let me down. Always good value. That’s why they are my prime choice in car rentals.

Arvosteltu kesäk. 2018

arvostelut:

9,6

Plussat: The pick up agent was so nice. No line at pick up. The process was fast and the price was what I expected. The car was just cleaned and ready to go.

Miinukset: Opportunity for an upgrade at a reasonable price.

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: Larry at the Charlotte airport kiosk was fantastic!

Arvosteltu huhtik. 2019

arvostelut:
9,6

Plussat: The agent at pick-up, Monica, was VERY friendly and helpful, and the process was pretty quick and easy. The drop off process was ridiculously easy and quick! Very much appreciated the streamlined service.

Arvosteltu maalisk. 2019

arvostelut:
10,0

Plussat: I can't remember the name of the lady that checked us in but she was very friendly and helpful.

Arvosteltu helmik. 2019

arvostelut:
9,6

Plussat: Pick up and drop off, super easy. Really friendly people at every contact. Choice of several cars that were ready and waiting.

Miinukset: Nothing to dislike.

Arvosteltu heinäk. 2018

arvostelut:
10,0

Will rent here again!

Plussat: Car was ready at pick up and drop off was a breeze. Our car was the nicest rental we've had with lots of upgrade features.

Arvosteltu heinäk. 2018

arvostelut:
9,6

CarPlay available

Plussat: Using my iPhone fully hands free. Apple Maps in the entertainment system screen was great for navigating around Charlotte. Will make sure in next rental that car entertainment system is CarPlay compatible. As to Hertz rental, as expected: excellent overall. So far Hertz Gad never let me down. Always good value. That’s why they are my prime choice in car rentals.

Arvosteltu kesäk. 2018

arvostelut:

8,0

Plussat: Check in was super easy. Loved that i could pick any car and go.

Miinukset: Did not like the drop off process. I was expecting someone to check my car back in and give me a receipt.

Arvosteltu kesäk. 2019

arvostelut:
7,6

Poor communication between the local office and the national office

Plussat: Excellent pick-up service at the airport.

Miinukset: Changed my car reservation drop-off date by calling the local Hertz reservation office (as I was instructed because of the "H" in my reservation number) due to Francine but a few days later I changed it back to the original reservation drop-off date (the storm had slowed down so significantly that it turned out to be better to keep the original drop-off date). In the process, I found out that the national office had never been notified of the changed reservation and that they were still expecting me to drop the car off at the original drop-off date.

Arvosteltu syysk. 2018

arvostelut:
7,2

Plussat: The car was new and clean.

Miinukset: It was difficult to get the car. There were not enough agents available to help. One person was trying to deal with a long line.

Arvosteltu kesäk. 2018

arvostelut:

2,0

Plussat: Nothing. Car reserved was not available or any comparable in size. Really had to scramble to find another provider and of course paid almost double the cost

Miinukset: If vehicle is reserved, in this case a a simple minivan, have it available or tell customer before you leave the airport and get caught in between.

Arvosteltu heinäk. 2019

arvostelut:
3,2

Plussat: The car was nice and comfortable.

Miinukset: The renting experience was horrible. It was chaotic and stressful.

Arvosteltu syysk. 2018

arvostelut:

Rankattu nro 6

Budget

8,0 Erinomainen (150 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

╳

Budget arvostelua

Autonvuokrauksen sijainnit

Budget

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5489 Josh Birmingham Parkway

+1 704 359 5701

Kaikki Budget arvostelut

Budget arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Plussat: Dark in parking lot so unable to inspect vehicle at pick up time-no attendant in lot to discuss vehicle condition at pick up.

Miinukset: Chief complaint=starter did not work the morning after pick up- we stayed at Hampton Inn near airport, so we were not far. Budget sent a tow truck 2 hours after we called to come get the car. They would not send someone sooner with a car so we could be on our way.

Arvosteltu elok. 2019

arvostelut:
3,6

Plussat: The Jeep Compass I ended up with was ultimately satisfactory

Miinukset: I was given a car at 0100 at CLT that needed immediate maintenance. Why was it in the pool? The next day I had to drive to FAY to get an exchange. It was a larger vehicle than what I had originally chose.

Arvosteltu elok. 2019

arvostelut:
9,6

Miinukset: Usually pay 60 for the weekend. Paid double

Arvosteltu heinäk. 2019

arvostelut:
6,4

Plussat: Pock up was easy and efficent. Was given a vehicle that was several classes above requested class. I

Miinukset: Drop off in Augusta. Initial drop off location closed at my scheduled drop off time. Apparently the location closed 1 minute early because they were gone when I got there. Some sort of flag indicator on both sides that location is closing at scheduled drop off and for location to close on time.

Arvosteltu kesäk. 2019

arvostelut:
8,0

Plussat: The car was great and so awesome on my trip.

Miinukset: I was quoted $110 and when I dropped it off was charge $138. That’s not even close

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Staff was friendly and helpful, and the process was quick and easy. Car was clean and in good condition. Value was great for pickup in one airport and drop off in a different one.

Miinukset: The counter person was very nice, but the attempts to ‘upsell’ were tiresome.

Arvosteltu kesäk. 2019

arvostelut:
3,2

Plussat: The staff were friendly

Miinukset: Booked a vw passat or similar.. they gave me a dodge journey which is a minivan.. not even close to a vw passat.. i should be reimbursed for that.. i wont book with budget again

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Everything

Arvosteltu toukok. 2019

arvostelut:
9,6

Miinukset: The pick up and drop off experience was great. I was upgraded since they were out of the requested car class!

Arvosteltu toukok. 2019

arvostelut:
10,0

Plussat: very friendly and helpful

Miinukset: More checkout counter employees over the weekend

Arvosteltu huhtik. 2019

arvostelut:
10,0

Plussat: Nice car for the price and it was upgraded.

Miinukset: The gas wasn’t filled all the way up and it stayed on the agreement that it was full. The attendant said bring it back at 3/4 full which was nice but how do you tell how much gas that is??? Please either have the gas tank always full or credit customers back the extra money they spend on gas.

Arvosteltu maalisk. 2019

arvostelut:
2,8

Miinukset: At agents req Spent over a half an hour documenting and snapping pics of all the dings dents and scratches. Only to find out at check out vehicle was out of order. Then I had to go find another vehicle jnload my things and reload items and start the process. The next vehicle was filthy. L

Arvosteltu helmik. 2019

arvostelut:

9,6

Miinukset: Usually pay 60 for the weekend. Paid double

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: Staff was friendly and helpful, and the process was quick and easy. Car was clean and in good condition. Value was great for pickup in one airport and drop off in a different one.

Miinukset: The counter person was very nice, but the attempts to ‘upsell’ were tiresome.

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Everything

Arvosteltu toukok. 2019

arvostelut:
9,6

Miinukset: The pick up and drop off experience was great. I was upgraded since they were out of the requested car class!

Arvosteltu toukok. 2019

arvostelut:
10,0

Plussat: very friendly and helpful

Miinukset: More checkout counter employees over the weekend

Arvosteltu huhtik. 2019

arvostelut:
10,0

Plussat: Nice car for the price and it was upgraded.

Miinukset: The gas wasn’t filled all the way up and it stayed on the agreement that it was full. The attendant said bring it back at 3/4 full which was nice but how do you tell how much gas that is??? Please either have the gas tank always full or credit customers back the extra money they spend on gas.

Arvosteltu maalisk. 2019

arvostelut:

8,0

Plussat: The car was great and so awesome on my trip.

Miinukset: I was quoted $110 and when I dropped it off was charge $138. That’s not even close

Arvosteltu kesäk. 2019

arvostelut:

2,0

Plussat: Dark in parking lot so unable to inspect vehicle at pick up time-no attendant in lot to discuss vehicle condition at pick up.

Miinukset: Chief complaint=starter did not work the morning after pick up- we stayed at Hampton Inn near airport, so we were not far. Budget sent a tow truck 2 hours after we called to come get the car. They would not send someone sooner with a car so we could be on our way.

Arvosteltu elok. 2019

arvostelut:
3,6

Plussat: The Jeep Compass I ended up with was ultimately satisfactory

Miinukset: I was given a car at 0100 at CLT that needed immediate maintenance. Why was it in the pool? The next day I had to drive to FAY to get an exchange. It was a larger vehicle than what I had originally chose.

Arvosteltu elok. 2019

arvostelut:
6,4

Plussat: Pock up was easy and efficent. Was given a vehicle that was several classes above requested class. I

Miinukset: Drop off in Augusta. Initial drop off location closed at my scheduled drop off time. Apparently the location closed 1 minute early because they were gone when I got there. Some sort of flag indicator on both sides that location is closing at scheduled drop off and for location to close on time.

Arvosteltu kesäk. 2019

arvostelut:
3,2

Plussat: The staff were friendly

Miinukset: Booked a vw passat or similar.. they gave me a dodge journey which is a minivan.. not even close to a vw passat.. i should be reimbursed for that.. i wont book with budget again

Arvosteltu kesäk. 2019

arvostelut:
2,8

Miinukset: At agents req Spent over a half an hour documenting and snapping pics of all the dings dents and scratches. Only to find out at check out vehicle was out of order. Then I had to go find another vehicle jnload my things and reload items and start the process. The next vehicle was filthy. L

Arvosteltu helmik. 2019

arvostelut:

Rankattu nro 7

Dollar

7,3 Hyvä (379 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

╳

Dollar arvostelua

Autonvuokrauksen sijainnit

Dollar

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5489 Josh Birmingham Parkway

+1 866 434 2226

Kaikki Dollar arvostelut

Dollar arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

8,4

Plussat: Quick drop off.

Miinukset: Pick up was long wait. Took car to exit gate and attendant would not let me out. Required to swap cars because one I had was not “good”.

Arvosteltu syysk. 2019

arvostelut:
8,4

Plussat: Staff friendly but not helpful when I suggested downsizing as our party of six had become four. Then went to the vehicles and they didn't have the third row anyway.

Miinukset: GMC Terrrain had no power.

Arvosteltu elok. 2019

arvostelut:
7,2

Plussat: Friendly staff. Good price.

Miinukset: Only one person working desk made wait time too long. Asheville-Fletcher lot has no staff, so drop off a bit inconvenient, especially since first car offered stank of smoke!

Arvosteltu elok. 2019

arvostelut:
5,2

Plussat: Car was clean

Miinukset: No one at counter. Had to go to another booth for rental which had a long line and very slow service. 45 minute wait

Arvosteltu elok. 2019

arvostelut:
6,0

Plussat: The car arrival and drop off were not properly staffed. The people working the car pickup were poorly educated and zero customer friendly communication skills ... with exception of manager. There were no vans in the parking lot, after reserving a van, sitting in line, and receiving paperwork.

Arvosteltu elok. 2019

arvostelut:
10,0

Plussat: Very simple to pick up car

Miinukset: Nothing

Arvosteltu heinäk. 2019

arvostelut:
6,0

Plussat: The manager helped me fix the problem with the rental price.

Miinukset: They tried to charge me double the original rental cost because I was 6 hours late.

Arvosteltu kesäk. 2019

arvostelut:
2,0

Plussat: I liked the price I found and that the deposit amount was disclosed right away.

Miinukset: I hate that I tried to rent from the airport location. They would not honor the reservation, because I made it less than 24 hours 8n advance. That policy should have been stated up front. I missed a funeral because of this policy at airport rental locations.

Arvosteltu kesäk. 2019

arvostelut:
10,0

Plussat: Cleanliness of car, ease of process

Arvosteltu toukok. 2019

arvostelut:
9,2

Plussat: They set up my rental quickly, when my flight was cancelled.

Miinukset: At the dropoff, there were not enough parking spaces. Also the fee for one-way is pretty high.

Arvosteltu toukok. 2019

arvostelut:
2,8

Plussat: Gas mileage was great.

Miinukset: The smell of cigarettes in the car .

Arvosteltu toukok. 2019

arvostelut:
5,6

Plussat: Easy flowpath to get vehicle

Miinukset: Counter agent said he would upgrade car and it would be 21 a day. In reality, it was an additional 21 per day. Deceptive

Arvosteltu maalisk. 2019

arvostelut:

10,0

Plussat: Very simple to pick up car

Miinukset: Nothing

Arvosteltu heinäk. 2019

arvostelut:
10,0

Plussat: Cleanliness of car, ease of process

Arvosteltu toukok. 2019

arvostelut:
9,2

Plussat: They set up my rental quickly, when my flight was cancelled.

Miinukset: At the dropoff, there were not enough parking spaces. Also the fee for one-way is pretty high.

Arvosteltu toukok. 2019

arvostelut:

8,4

Plussat: Quick drop off.

Miinukset: Pick up was long wait. Took car to exit gate and attendant would not let me out. Required to swap cars because one I had was not “good”.

Arvosteltu syysk. 2019

arvostelut:
8,4

Plussat: Staff friendly but not helpful when I suggested downsizing as our party of six had become four. Then went to the vehicles and they didn't have the third row anyway.

Miinukset: GMC Terrrain had no power.

Arvosteltu elok. 2019

arvostelut:
7,2

Plussat: Friendly staff. Good price.

Miinukset: Only one person working desk made wait time too long. Asheville-Fletcher lot has no staff, so drop off a bit inconvenient, especially since first car offered stank of smoke!

Arvosteltu elok. 2019

arvostelut:

5,2

Plussat: Car was clean

Miinukset: No one at counter. Had to go to another booth for rental which had a long line and very slow service. 45 minute wait

Arvosteltu elok. 2019

arvostelut:
6,0

Plussat: The car arrival and drop off were not properly staffed. The people working the car pickup were poorly educated and zero customer friendly communication skills ... with exception of manager. There were no vans in the parking lot, after reserving a van, sitting in line, and receiving paperwork.

Arvosteltu elok. 2019

arvostelut:
6,0

Plussat: The manager helped me fix the problem with the rental price.

Miinukset: They tried to charge me double the original rental cost because I was 6 hours late.

Arvosteltu kesäk. 2019

arvostelut:
2,0

Plussat: I liked the price I found and that the deposit amount was disclosed right away.

Miinukset: I hate that I tried to rent from the airport location. They would not honor the reservation, because I made it less than 24 hours 8n advance. That policy should have been stated up front. I missed a funeral because of this policy at airport rental locations.

Arvosteltu kesäk. 2019

arvostelut:
2,8

Plussat: Gas mileage was great.

Miinukset: The smell of cigarettes in the car .

Arvosteltu toukok. 2019

arvostelut:
5,6

Plussat: Easy flowpath to get vehicle

Miinukset: Counter agent said he would upgrade car and it would be 21 a day. In reality, it was an additional 21 per day. Deceptive

Arvosteltu maalisk. 2019

arvostelut:

Rankattu nro 8

Advantage

7,0 Hyvä (169 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

╳

Advantage arvostelua

Autonvuokrauksen sijainnit

Advantage

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5501 Josh Birmingham Parkway

+1 704 395 9983

Kaikki Advantage arvostelut

Advantage arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

8,0

Miinukset: Construction surrounding airport

Arvosteltu tammik. 2019

arvostelut:
5,2

Plussat: Nothing

Miinukset: Canceled the car because mileages was unlimited now I know not to rent there

Arvosteltu tammik. 2019

arvostelut:
2,0

Unable to contact

Miinukset: My flight was canceled and I couldn’t get ahold of anyone to change my reservation. I was charged for a car I was never able to use. My voicemails on their system went unanswered.

Arvosteltu jouluk. 2018

arvostelut:
5,2

Hidden information

Plussat: The only reason I booked with them was because of their price.

Miinukset: But I guess you get what you pay for. When I first booked the car online nowhere did it say of you are in-state you have to have a credit card or that you have limited mileage. How is this fair when if I was from out of town I got unlimited miles and could use a debit card for the 200 deposit??? Getting to the place is where they tell you all of that. Since I dont have a credit card I waisted money on a reservation with them. They wouldn't let me add another driver to the policy since the reservation was done online (yet online...it's not an option to add another driver). I couldn't use someone's else's credit card with the same last name as me (and who was right there with me to give consent for the use of their card) yet at other car rental companies I have done that before in the past. I needed a car and theirs was cheaper so I ended up getting another reservation with them in someone else's name. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. They said when we turn the car back in, any occurred charges could be paid for with another card. When we brought the car back, they lied and said they wouldn't charge us for an additional driver however, they did anyways placing that charge on a credit card that no charge should have been made to. I had absolutely no problem paying for the additional driver, however it would have been done with a debit card so don't lie to me about where it's getting charged to not mess up people's credit status.

Arvosteltu jouluk. 2018

arvostelut:
7,6

Miinukset: You didn’t tell me about the mileage limitation clearly. Need to make that VERY clear. Would have cost me an additional $20/ day

Arvosteltu marrask. 2018

arvostelut:
8,8

Car

Plussat: Staff

Miinukset: Car as dirty outside

Arvosteltu marrask. 2018

arvostelut:
4,4

Mediocre at best

Plussat: Car was clean and easy access from airport to rental area.

Miinukset: I rent d a Toyota RAV4, a mid size SUV. I got a Ford Escape, which was NOT midsize. The car was horrid, the rear squeaked with every bump and it was cramped. NOT what I had signed up for. Very disappointed, as I had specifically NOT chosen the Ford Escape choices online, yet still ended up with one.

Arvosteltu marrask. 2018

arvostelut:
3,6

First and Last Time Ever Using Advantage

Plussat: That I eventually got a car.

Miinukset: The process of picking up the car in Charlotte was outrageously terrible. Truly, their operations felt like it was their first day...in the 80s. Seriously, how can it take over 30 minutes to pick-up a car for which you provided all the essential information in advance? I booked this for price but it was not worth it.

Arvosteltu marrask. 2018

arvostelut:
5,2

smelly car w/ ants

Miinukset: car smelled like BO for the first two days. Had to keep the windows rolled down. There were ants crawling around the console and dash.

Arvosteltu marrask. 2018

arvostelut:
3,2

No vehicles to be rented!

Miinukset: A rental car company has to have rental cars available. We waited almost an hour for a car to be returned.

Arvosteltu marrask. 2018

arvostelut:
2,0

Long wait to pick up

Plussat: Nothing

Miinukset: The wait to pick the car up was so Longmeadow that after 15 mins I abandoned the res and went w Enterprise. Never again.

Arvosteltu marrask. 2018

arvostelut:
3,6

Thought I got a deal

Plussat: Process was normal; the value of the vehicle was average after the charge for an additional driver and comprehensive insurance.

Miinukset: Pick up - no one cleaned the car; the tire pressure light was on but we were told not to worry about it. At Drop off no one came to check the vehicle. We were told to just go ahead and I would get the receipt emailed to me. This made me uncomfortable as they didn't even look at the car and I didn't want something to "pop up" that they could say was wrong. In the end they did not charge me for any extras, as they shouldn't have. so it worked out fine.

Arvosteltu lokak. 2018

arvostelut:

8,8

Car

Plussat: Staff

Miinukset: Car as dirty outside

Arvosteltu marrask. 2018

arvostelut:

8,0

Miinukset: Construction surrounding airport

Arvosteltu tammik. 2019

arvostelut:
7,6

Miinukset: You didn’t tell me about the mileage limitation clearly. Need to make that VERY clear. Would have cost me an additional $20/ day

Arvosteltu marrask. 2018

arvostelut:

5,2

Plussat: Nothing

Miinukset: Canceled the car because mileages was unlimited now I know not to rent there

Arvosteltu tammik. 2019

arvostelut:
2,0

Unable to contact

Miinukset: My flight was canceled and I couldn’t get ahold of anyone to change my reservation. I was charged for a car I was never able to use. My voicemails on their system went unanswered.

Arvosteltu jouluk. 2018

arvostelut:
5,2

Hidden information

Plussat: The only reason I booked with them was because of their price.

Miinukset: But I guess you get what you pay for. When I first booked the car online nowhere did it say of you are in-state you have to have a credit card or that you have limited mileage. How is this fair when if I was from out of town I got unlimited miles and could use a debit card for the 200 deposit??? Getting to the place is where they tell you all of that. Since I dont have a credit card I waisted money on a reservation with them. They wouldn't let me add another driver to the policy since the reservation was done online (yet online...it's not an option to add another driver). I couldn't use someone's else's credit card with the same last name as me (and who was right there with me to give consent for the use of their card) yet at other car rental companies I have done that before in the past. I needed a car and theirs was cheaper so I ended up getting another reservation with them in someone else's name. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. They said when we turn the car back in, any occurred charges could be paid for with another card. When we brought the car back, they lied and said they wouldn't charge us for an additional driver however, they did anyways placing that charge on a credit card that no charge should have been made to. I had absolutely no problem paying for the additional driver, however it would have been done with a debit card so don't lie to me about where it's getting charged to not mess up people's credit status.

Arvosteltu jouluk. 2018

arvostelut:
4,4

Mediocre at best

Plussat: Car was clean and easy access from airport to rental area.

Miinukset: I rent d a Toyota RAV4, a mid size SUV. I got a Ford Escape, which was NOT midsize. The car was horrid, the rear squeaked with every bump and it was cramped. NOT what I had signed up for. Very disappointed, as I had specifically NOT chosen the Ford Escape choices online, yet still ended up with one.

Arvosteltu marrask. 2018

arvostelut:
3,6

First and Last Time Ever Using Advantage

Plussat: That I eventually got a car.

Miinukset: The process of picking up the car in Charlotte was outrageously terrible. Truly, their operations felt like it was their first day...in the 80s. Seriously, how can it take over 30 minutes to pick-up a car for which you provided all the essential information in advance? I booked this for price but it was not worth it.

Arvosteltu marrask. 2018

arvostelut:
5,2

smelly car w/ ants

Miinukset: car smelled like BO for the first two days. Had to keep the windows rolled down. There were ants crawling around the console and dash.

Arvosteltu marrask. 2018

arvostelut:
3,2

No vehicles to be rented!

Miinukset: A rental car company has to have rental cars available. We waited almost an hour for a car to be returned.

Arvosteltu marrask. 2018

arvostelut:
2,0

Long wait to pick up

Plussat: Nothing

Miinukset: The wait to pick the car up was so Longmeadow that after 15 mins I abandoned the res and went w Enterprise. Never again.

Arvosteltu marrask. 2018

arvostelut:
3,6

Thought I got a deal

Plussat: Process was normal; the value of the vehicle was average after the charge for an additional driver and comprehensive insurance.

Miinukset: Pick up - no one cleaned the car; the tire pressure light was on but we were told not to worry about it. At Drop off no one came to check the vehicle. We were told to just go ahead and I would get the receipt emailed to me. This made me uncomfortable as they didn't even look at the car and I didn't want something to "pop up" that they could say was wrong. In the end they did not charge me for any extras, as they shouldn't have. so it worked out fine.

Arvosteltu lokak. 2018

arvostelut:

Rankattu nro 9

Thrifty

6,7 Hyvä (73 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

╳

Thrifty arvostelua

Autonvuokrauksen sijainnit

Thrifty

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5330 Wilkinson Blvd

+1 877 283 0898

Kaikki Thrifty arvostelut

Thrifty arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

4,4

Easy drop off

Plussat: Quick and easy drop off

Miinukset: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.

Arvosteltu heinäk. 2017

arvostelut:
2,4

Thrifty and Kayak -- Bad combination

Miinukset: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.

Arvosteltu kesäk. 2017

arvostelut:
10,0

They made it so easy and were so very friendly!!

Plussat: The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!

Arvosteltu toukok. 2017

arvostelut:
3,6

The highlight of this experience was surrendering the vehicle.

Plussat: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.

Miinukset: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.

Arvosteltu toukok. 2017

arvostelut:
3,2

Worse than the DMV

Miinukset: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.

Arvosteltu toukok. 2017

arvostelut:
4,0

The Handling of the Car

Miinukset: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.

Arvosteltu toukok. 2017

arvostelut:
8,4

Great car, great rate, sketchy location and unhelpful employees

Plussat: The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.

Miinukset: The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.

Arvosteltu toukok. 2017

arvostelut:
3,2

Not what I purchased

Miinukset: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!

Arvosteltu huhtik. 2017

arvostelut:
8,4

Plussat: The staff was very friendly and helpful.

Arvosteltu huhtik. 2017

arvostelut:
8,0

Miinukset: Pick up in Charlotte, no cruise control

Arvosteltu huhtik. 2017

arvostelut:
8,8

Great car and value, counter could use more assist

Plussat: The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.

Miinukset: The location seemed understaffed so, pick-up processing was slow.

Arvosteltu maalisk. 2017

arvostelut:
6,4

Never again!

Plussat: The car we did finally receive was very clean, only 1400 miles on it.

Miinukset: After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.

Arvosteltu maalisk. 2017

arvostelut:

10,0

They made it so easy and were so very friendly!!

Plussat: The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!

Arvosteltu toukok. 2017

arvostelut:
8,8

Great car and value, counter could use more assist

Plussat: The service was perfect and the assistants extremely friendly. My car was clean inside and out. The price was fair.

Miinukset: The location seemed understaffed so, pick-up processing was slow.

Arvosteltu maalisk. 2017

arvostelut:

8,4

Great car, great rate, sketchy location and unhelpful employees

Plussat: The car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.

Miinukset: The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.

Arvosteltu toukok. 2017

arvostelut:
8,4

Plussat: The staff was very friendly and helpful.

Arvosteltu huhtik. 2017

arvostelut:
8,0

Miinukset: Pick up in Charlotte, no cruise control

Arvosteltu huhtik. 2017

arvostelut:

4,4

Easy drop off

Plussat: Quick and easy drop off

Miinukset: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.

Arvosteltu heinäk. 2017

arvostelut:
2,4

Thrifty and Kayak -- Bad combination

Miinukset: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.

Arvosteltu kesäk. 2017

arvostelut:
3,6

The highlight of this experience was surrendering the vehicle.

Plussat: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.

Miinukset: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.

Arvosteltu toukok. 2017

arvostelut:
3,2

Worse than the DMV

Miinukset: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.

Arvosteltu toukok. 2017

arvostelut:
4,0

The Handling of the Car

Miinukset: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.

Arvosteltu toukok. 2017

arvostelut:
3,2

Not what I purchased

Miinukset: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!

Arvosteltu huhtik. 2017

arvostelut:
6,4

Never again!

Plussat: The car we did finally receive was very clean, only 1400 miles on it.

Miinukset: After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.

Arvosteltu maalisk. 2017

arvostelut:

Rankattu nro 10

Payless

5,9 OK (135 arvostelua)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Payless arvostelua

Autonvuokrauksen sijainnit

Payless

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

3315 Scott Futrell Drive

+1 704 399 7167

Kaikki Payless arvostelut

Payless arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

The Payless shuttle never came.

Plussat: We went to Avis

Miinukset: We waited 40 minutes

Arvosteltu lokak. 2018

arvostelut:
2,0

Never got my car.- completely unacceptable

Plussat: Nothing

Miinukset: Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable

Arvosteltu lokak. 2018

arvostelut:
10,0

Plussat: Easy check-in, car was ready

Arvosteltu syysk. 2018

arvostelut:
2,0

Miinukset: The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.

Arvosteltu elok. 2018

arvostelut:
8,0

Payless .. not bad, not amazing, but good enough!

Plussat: The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!

Miinukset: The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.

Arvosteltu elok. 2018

arvostelut:
4,0

loss for words

Plussat: car was fine.

Miinukset: I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again

Arvosteltu heinäk. 2018

arvostelut:
2,0

No pickup. No phone answering. Terrible customer svc

Plussat: Nothing

Miinukset: Sat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless ever

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbed

Arvosteltu kesäk. 2018

arvostelut:
3,2

Car not ready, smelled like cigarettes

Plussat: The car got good gas mileage

Miinukset: First the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.

Arvosteltu toukok. 2018

arvostelut:
2,8

Charlotte Airport Payless POOR

Plussat: Car itself was running and functional

Miinukset: Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customers

Arvosteltu toukok. 2018

arvostelut:
9,6

Great overall experience!

Plussat: Great price, Quick Service, no problems at all. Loved my little car and paid what I was originally quoted.

Arvosteltu huhtik. 2018

arvostelut:
6,0

Never again

Plussat: price

Miinukset: 1. shuttle from airport only ran every 30 mins. 2. car needed oil change and tire pressure sensor was on the entire time 3. charged $200 to my car on pickup, still waiting for credit to lower charge to agreed upon rate. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. fortunately for this rental they were in hotel and i was able to use hotel shuttle to airport. It wasn't worth the slightly better price to have to go off airport for rental.

Arvosteltu huhtik. 2018

arvostelut:

10,0

Plussat: Easy check-in, car was ready

Arvosteltu syysk. 2018

arvostelut:
9,6

Great overall experience!

Plussat: Great price, Quick Service, no problems at all. Loved my little car and paid what I was originally quoted.

Arvosteltu huhtik. 2018

arvostelut:

8,0

Payless .. not bad, not amazing, but good enough!

Plussat: The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!

Miinukset: The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.

Arvosteltu elok. 2018

arvostelut:

2,0

The Payless shuttle never came.

Plussat: We went to Avis

Miinukset: We waited 40 minutes

Arvosteltu lokak. 2018

arvostelut:
2,0

Never got my car.- completely unacceptable

Plussat: Nothing

Miinukset: Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable

Arvosteltu lokak. 2018

arvostelut:
2,0

Miinukset: The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.

Arvosteltu elok. 2018

arvostelut:
4,0

loss for words

Plussat: car was fine.

Miinukset: I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again

Arvosteltu heinäk. 2018

arvostelut:
2,0

No pickup. No phone answering. Terrible customer svc

Plussat: Nothing

Miinukset: Sat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless ever

Arvosteltu heinäk. 2018

arvostelut:
2,0

Miinukset: I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbed

Arvosteltu kesäk. 2018

arvostelut:
3,2

Car not ready, smelled like cigarettes

Plussat: The car got good gas mileage

Miinukset: First the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.

Arvosteltu toukok. 2018

arvostelut:
2,8

Charlotte Airport Payless POOR

Plussat: Car itself was running and functional

Miinukset: Extremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customers

Arvosteltu toukok. 2018

arvostelut:
6,0

Never again

Plussat: price

Miinukset: 1. shuttle from airport only ran every 30 mins. 2. car needed oil change and tire pressure sensor was on the entire time 3. charged $200 to my car on pickup, still waiting for credit to lower charge to agreed upon rate. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. fortunately for this rental they were in hotel and i was able to use hotel shuttle to airport. It wasn't worth the slightly better price to have to go off airport for rental.

Arvosteltu huhtik. 2018

arvostelut:

Rankattu nro 11

Ace

2,0 Keskinkertainen (1 arvostelu)

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Ace arvostelua

Autonvuokrauksen sijainnit

Ace

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5125 South Blvd

+1 704 624 8111

Kaikki Ace arvostelut

Ace arvostelut: Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Viimeaikaiset arvostelut

Kaikki arvostelut
Positiivinen
Neutraali
Negatiivinen

2,0

Everything went wrong

Plussat: Alexis, the front desk woman in Charlotte, was very nice and did was she could to help even though the company sucked.

Miinukset: They cancelled my reservation without telling me. The address was wrong on the confirmation email. The place isn’t even called Ace Car Rentals... it’s called Prestige. They told me I would be refunded for my car, then I would just have to pay the same price again instead of just transferring my payment over to another car Supplemental insurance was very expensive So after all that we just went with enterprise because we didn’t trust the company.

Arvosteltu elok. 2018

arvostelut:

2,0

Everything went wrong

Plussat: Alexis, the front desk woman in Charlotte, was very nice and did was she could to help even though the company sucked.

Miinukset: They cancelled my reservation without telling me. The address was wrong on the confirmation email. The place isn’t even called Ace Car Rentals... it’s called Prestige. They told me I would be refunded for my car, then I would just have to pay the same price again instead of just transferring my payment over to another car Supplemental insurance was very expensive So after all that we just went with enterprise because we didn’t trust the company.

Arvosteltu elok. 2018

arvostelut:

Advance Car And Truck Rental

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Autonvuokrauksen sijainnit

Advance Car And Truck Rental

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

5501 Josh Birmingham Pkwy Suite A, Charlotte, Mecklenburg County, North Carolina

+1 704 395 9983

Airport Van

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Autonvuokrauksen sijainnit

Airport Van

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

4901 Wilkinson Blvd

Europcar

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Autonvuokrauksen sijainnit

Europcar

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

Please Go To The Advantage Counter

+1 704 395 9983

keddy by Europcar

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Autonvuokrauksen sijainnit

keddy by Europcar

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

4200 Rental Car Rd, Charlotte

+1 704 395 9983

Silvercar

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

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Autonvuokrauksen sijainnit

Silvercar

Liikkeet kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä

3101 Yorkmont Road, STE 1600

+1 855 359 2227

Sunnycars

1 sijainti kentällä Charlotte-Douglasin kansainvälinen lentoasema lentokenttä