Coolangatta hotellia

Plussat: Location was excellent along with facilities

Miinukset: N/A

Plussat: Entertainment

Miinukset: Being given room on level 1 with not much of a view when we booked room well in advance which was very dispointing

Miinukset: A trolley was left in the walkway for three days.

Plussat: The staff were great, good location walking distance to everything you need.

Miinukset: Mould smell in all bathrooms, room and pool bathroom especially bad in the sauna. Also on balcony furniture. No table in our room, to eat from,

Plussat: Staff chilled and responsive. I was with you last years to a wedding again and all God and came back and a great spot and nice and quiet and access to everything

Plussat: Very clean and friendly environment

Miinukset: Nothing

Plussat: The staff are very friendly. The rooms are very comfortable and the buffet breakfast was beautiful, I even went back for seconds on the scrambled egg. They also have Foxtel channelswhich is good if you want to keep up with the news.

Plussat: I have stayed at several 4 and 5 star hotels and I this a beautiful place and the apartment options are great. I really enjoyed the view and the proximity to the beach.

Miinukset: I have never in my life been tried like a 2nd class citizen (at a hotel) until I came here. The staff was not friendly didn't answered my questions and I had to ask for things more than once. I will never stay there again unless someone else is paying.

Miinukset: As a smoker, it would have been nice to be able to smoke on my balcony.

Plussat: Location, staff are helpfull

Miinukset: Mosquitoes inthe room closet, floor a bit old and chipped.

Plussat: Best Ever Best location Best staff

Miinukset: Everything

Plussat: Great location good parking facilities and very helpful staff. Will book a larger apartment next time and will return later in the year. Highly recommended.

Plussat: Great Location. Good facilities.

Miinukset: Parking a bit of a problem trying to find allocated spaces.

Plussat: We had to leave after 1 night because of the necessity to reschedule our flight to Adelaide due to SA border closure. We did ask the staff if we could be reimbursed for the 2 nights we could not use in these circumstances and were advised to go through booking.com. I did send you an email requesting this refund but have not heard back as yet. The staff were very nice and although the hotel entrance and location was very nice and the apartment was ok - the bathroom was in need of a thoroughly good clean or better complete renovation, Regards, Eleanor and Louis Mauro

Miinukset: See abive

Plussat: Great view, excellent location

Plussat: Comfortable room, helpful friendly staff. Beautiful location.

Plussat: Loved the two twin beds. Kids loved the water slide into the pool (though the water is very cold!)

Miinukset: Dirty patio

Miinukset: Great location... Room was spacious comfortable and comfy.... Staff were more than helpful. Stay there again definitely

Plussat: Location and great staff

Plussat: The view from balcony

Miinukset: Very dated

Miinukset: Cockroaches Moths Cold then hot shower Cramp toilet Uninviting Spa Small tv

Plussat: I liked the balcony. I liked the free washing machine. I liked the ocean/beach view. I liked the breakfast included.

Miinukset: There is no kitchen...?? Unheard of in a hostel. Private party meant the bar and pool was out of access for guests. The staff could do with learning to smile - you work in a service industry and you are the face of the business. Welcoming people to the hotel/hostel is what you do. But you currently do it badly.

Plussat: Everything was great except the woman in the unit above us was walking around with high heels on all night until the early hours

Miinukset: As above people can be very thoughtless

Plussat: The views

Miinukset: Room wasn't the cleanest. Quite run down.

Plussat: The location close to every thing. Great value value for money

Miinukset: Could do with a up date

Plussat: clean, have some rooms converted to dorms with large balcony and washing machine.....

Miinukset: it’s old dying hotel where it’s screaming for good investment for renovation..... only one elevator for this building and no stairs available (only fire exit ones).... if staying in dorms- no parking option according staff, but booking.com not state that! bar is public welcoming and plastic glasses with drink leftovers was flying in our dorms terrace......

Plussat: Bloody awful wouldn’t recommend its

Miinukset: Nothing dirty no lift had to carry suitcases up 7 floors

Plussat: I liked that the staff, after a lengthy discussion and them seeing my booking confirmation had car parking on it, they gave me the park. I thought the place was very clean and the bed was very comfortable. The other guests were very quiet a pleasant nights stay. The music outside was loud but expected and was good music to listen to. Must have been a quiet night for a Saturday. The music stopped at 8.30pm when it was expected to go on till atleast 12.30am.

Miinukset: I didn't like that booking.com advertised free parking on site. But when I got there was told that the parking on site was not for any one booking the dorms. I booked there specifically for the on-site car parking. As I had a hire car and of damaged would have cost me$4500 .

Plussat: it was central to the beach and shops

Miinukset: the showers had mould all around and very small. furniture needed updateing. i hope the rest of the rooms were cleaner.hope they decide to spend some money on it to upgrade.

Plussat: Close to Coolangatta and close to tweed heads, nice overlooking the park

Miinukset: All good

Plussat: The location

Miinukset: The cleanliness. There were spiders in the bathroom & bugs in the sheets of one of the beds.

Plussat: Nice friendly staff, quiet rooms. Big room size as well

Miinukset: WiFi was a bit patchy

Plussat: Location was awesome price was good

Miinukset: Couldn't get staff on the phone, the pool was a little dirty hotel was quite old needing some maintenance

Plussat: Convenience, good value

Miinukset: No

Plussat: Not much

Miinukset: Cold shower and no iron and ironing board.

Plussat: It was great, Close to the airport, had everything I needed

Plussat: Good price, and good location for a pleasant and comfortable stay.

Miinukset: The absence of any staff during my stay was something that I still need to get used to. Arrival was managed by a touch screen and work ok, but it is less friendly.

Plussat: Good location, nice staffs, I'll definitely be there again.

Plussat: Location, friendly staff

Plussat: Not much.

Miinukset: It was full of cockroaches and spiders webs in every room. Room suceptible to a lot of noise with people coming and going all hours of day and night.

Plussat: Location

Miinukset: Lots of stairs to claim , only had air con in one room

Plussat: 100 yards from beach. Plenty of places to eat.

Miinukset: On third floor with no lift. Taking luggage up to apartment was physically demanding as we are nearly 70 years of age

Plussat: Great location. Close to beach and buses. Quiet and great views

Plussat: Clean

Miinukset: No phone

Plussat: Great Location Friendly Relaxing n Comfortable Easy access

Miinukset: Nothing

Plussat: Well equipped ,very spacious apartment.Great location

Plussat: Great place for a getaway. We stayed in a 3 bedroom apartment and loved it. Superb location, amazing views. Beach is fabulous, pool also. Wish we could have stayed longer.

Miinukset: Paid for an ocean view apartment but we were located on the 1st floor the overlooking the main rd and could only see the surf between two Norfolk palms a little bit so I feel they should have advised us that the rm I paid for was not available and the room that was should have been discounted as it’s false advertising. Paid for ocean view but didn’t get it . Got a view of the main road instead . Very Disappointed

Plussat: Clean and relaxed atmosphere with beach on your doorstep. Great setup for families

Miinukset: Bit of a distance from restaurants/cafes

Plussat: Great size, great location, under cover secure parking. Management good and responsive - Had a couple of small things needing repair.Comfortable. Third bedroom had twin king singles but quite cramped and suited to small children sharing. Second bedroom was a good size with queen bed. Main bedroom had ensuite and a large walkin robe. Summary: spacious, comfortable and would go there again. Property pool is quite good also. Property is across the road from the beach, above the iconic Kirra surf Shop and a couple of blocks from cafes. Hard to be unhappy.

Miinukset: Windows in beds 2 and 3 dont open - need to use air conditioning for comfort. Bedrooms 2 and 3 need different window furnishings- the blind in each room is blockout so when its down you have privacy, heat barrier, but cant see out. When the blind is raised it is hot and a privacy issue.

Plussat: Modern well set out apartment

Miinukset: Pool was cold even though it was supposed to be heated. The cafe in the building was closed. Internet wasn’t accessible.

Plussat: The property was well located. We had beautiful views of the beach and looking down onto the pool. We stayed in a 3 bedroom apartment which was well appointed. We had everything we needed for a comfortable stay. Central air con added to the comfort of our stay as it was a rather warm weekend. The manager was very kind and helpful, nothing was too much effort.

Miinukset: The pool was fantastic, lovely and clean and the depth was just perfect for our disabled clients. The only suggestion we have would be to modify the pool to make access easier for the elderly or people with disabilities. Maybe steps or ladder to assist with getting in and out of the pool.

Plussat: the location of the property was great

Miinukset: there were no lifts, if you had a lot of luggage walking up stairs is ridiculous. there was no air con and the unit was humid and damp smell when opened up. it was not a great place and unfortunately i would not recommend it to anyone.

Plussat: Staff were fantastic. Very helpful and accommodating went above and beyond.

Plussat: Location was perfect walking distance to everything. Size of the apartment was more than enough which was great to spread out. Very clean.

Miinukset: No oven trays to cook on. They don’t restock toilet paper, stayed for 2 days and ran out, have to buy more yourself. No hair dryer.

Plussat: Great location and size for a two bedroom apartment.

Miinukset: Air-conditioning would be a plus and the pillows definitely needed replacing.

Plussat: The pool was good and our apartment was nicely furnitured

Miinukset: The permanent residents asking guests not to let guests kids do things ( not ours - but I saw lots of this on my stay ) The signs up everywhere - honestly it’s over the top. A sign for everything !

Miinukset: Dangerous 2cm step at kitchen and bathroom enterances! I tripped on these multiple times and ruined a very expensive pair of sandals!!! Could have resulted in a serious injury! Did not even have “watch your step “ tape on it!!! We ended up having to put our towels on the floor so we stepped over the trip hazard! I highly doubt this would pass building regulations! Definitely wouldn’t in Victoria! Far less important but no milk in room as stated.

Plussat: Perfect location, very close to the beach, quiet, courtyard is a nice to have for outdoor privacy, communication with Jenny and Darryl (very very lovely owners/managers!)

Miinukset: used bandaid in our room (the only mess we found), not much toilet paper provided

Miinukset: noise from hotel in mcleans st at night on a friday and saturday .

Plussat: Proximity to beach and shops and undercover parking.

Miinukset: All resort activities were cancelled due to Covid-19.

Plussat: Great location and easy to get around the shops.

Miinukset: Main bedroom, the lights were too bright from the outside hall way into my room (I am a light sleeper and like the room to be dark to sleep well through the night) Lifts were too slow

Plussat: Excellent location, across from beach. Handy to very good family cafes and no need to drive anywhere.

Miinukset: Nothing

Plussat: The bar on the first floor

Plussat: Clean , comfortable, bed comfortable.

Miinukset: Considering the cost charged per night, I would expect Internet be available free to guest as is in other holiday accomodation we stayed at in Queensland.

Plussat: The staff from the bar and activities were very friendly.

Miinukset: The lifts were very slow.