Des Moines hotellia

Plussat: Friendliness of the staff

Miinukset: Paying for parking

Plussat: Very nice room and hotel. Great location in the East Village.

Plussat: Location was ideal. Amenities very clean.

Miinukset: Very costly to park at hotel ramp.

Plussat: The variety of what was offered was great. I did not expect this for a breakfast which is included in the price.

Plussat: The location is perfect and the rooms are so large and spacious--beds were VERY comfortable also.

Miinukset: no

Plussat: Everything! Staff was amazing! Room and lobby were spotless. We brought our dog and they were very accommodating in regards to her. We didn’t eat breakfast but it looked yummy! Pool and workout areas were awesome! Our room was on first floor and we had cathedral ceilings!

Miinukset: If I had to find something wrong..I like stronger water pressure in the shower but it was no big deal!

Plussat: Location, staff and room.

Miinukset: Bed was uncomfortable

Plussat: Location, new looking, value

Plussat: The location of the hotel was great! The staff was pretty friendly.

Miinukset: Our room faced a parking garage and the bath some room had cleaning problems and the space in the room was a bit tight. The bed though king sized was not very comfortable to sleep on.

Plussat: The ladies in the kitchen were very nice the next morning.

Miinukset: The bed was hard, the pool was smaller than expected, this is the only place I have ever stayed that charges to park which is ridiculous, the 50$ service fee is ridiculous, the front desk service was shitty and the lady was very blunt and rude, you can hear everything in the next room, the eggs were dry, and the coffee was cold. I wont be staying again. Too many extra charges15$ to park your car, 50$ security deposit, and 180$ room next to a bunch of construction and shut-down-closed-for-good businesses.

Plussat: overall it was good! The layout of the room was great for our family. We liked the location overall.

Miinukset: We didn't receive any clean towels on day 2 after we requested them. The parking wasn't great, but was okay. The bed was really uncomfortable. I think the couch might have been easier to sleep on. Maybe an upgraded mattress:)

Plussat: Great location in the East Village of Downtown Des Moines, but still close to everything.

Miinukset: No

Plussat: Convenient Location

Miinukset: Overrated! For the price... long wait checking in and checking out... furniture was worn, suites are small and moldy shower and dusty room, what they don’t tell you is parking is inconvenient and valet is expensive. I would not recommend this hotel

Plussat: Great location and friendly, helpful staff

Miinukset: Shower curtain smelled of mildew

Plussat: Great view of Des Moines, the river. Nice facility, I enjoy staying at Hotels where there are things to do, and you can relax at the hotel, this is a destination place, not a flop your gear and leave/sleep only kind of place.

Miinukset: It really sucks that it does not have a hot tub. You can see where the hot tub used to be, but the area has been covered up. That was a huge let down for me.

Plussat: The breakfast was great. So many choices and the food was very good.

Plussat: The gentleman who checked me in was so nice!

Miinukset: There was a backup of about 5 inches of stagnant water in my bar sink with lots of mold growing. It didn't smell but I was surprised it was there when I checked in.

Plussat: Free breakfast and drinks!

Miinukset: Shower heighth

Plussat: The shuttle service was an amazing perk, the staff was great, the suite was very spacious and comfortable. Breakfast was good and the cocktail hour was fantastic.

Plussat: Breakfast was good and location was spot on. Good job

Plussat: Breakfast

Miinukset: construction

Plussat: The atmosphere and amenities. The staff was also very kind. I will stay here again for sure. Family friendly.

Miinukset: The bathrooms in the rooms were odd, like whoever designed them had never showered before. The shower was set up strange so all the soap got wet, you couldn’t hang a wash cloth and there was no where to hang a wet towel. No fan and the water just splashed out of the shower because it only had half glass. No reason to not to stay here, just odd. Beds were moderately comfortable.

Plussat: Happy hour at 5:30-7 and the breakfast bar in the morning

Plussat: It’s very hard to bear this hotel when you combine pricing, location and amenities. Skywalk access is great during fall/winter so you’re not walking in the elements to get around downtown. Staff were very friendly and helpful, and the overall feel is in line with the Hyatt Place line of hotels. Bed was very comfortable and the room was spacious. Clean room without any funny smells, noises, etc. Staff was wonderful. Breakfast was plentiful with eggs, sausage, waffles, potatoes, oatmeal, cereal, fruit and an assortment of bagels/bread/muffins. Juices and coffee also included though the coffee tasted a bit burnt (and that’s subjective). Fast retrieval of my vehicle by the valet when we checked out in the morning. Rates are cheaper than you will often find in DSM on the weekend. Though I go in-depth with our “dislikes” below, many are minor or subjective, I just have a tendency to be long winded and detailed. Bottom lone, we would stay there again.

Miinukset: The hotel seemed understaffed for a normal weekend, and very understaffed for one that had back to back concerts at Wells Fargo Arena going on (Friday night and Saturday night). The staff was very polite and worked as best they could, and it is appreciated, it there should have been more staff available at check in time. We arrived shortly before 4, but our check in was delayed by about 25 minutes due to rooms not being ready, and getting my truck to the valet was difficult because it seemed only one person was available. Front desk staff offered free refreshments from the bar/store downstairs for the trouble, and again I stress that the staff were great but there just wasn’t enough of them. The room was spacious and comfortable but showed signs of wear for a property that surprised us, and the arrangement of the room felt empty. My wife and I stay almost exclusively at Hyatt properties; mainly Hyatt Regency or a Park Hyatt when we travel for leisure and normally either a Hyatt Place or Hyatt Regency when I travel for work. This didn’t feel like a normal stay (our first at this property in DSM, we live about an hour away and we’re in town for a concert) with Hyatt when we got to the room. Large wet bar (10-12’ long or so) but only two coffee mugs and a single serve pot on the counter. I’ve bucket and two glasses were on the other side of the room under the TV. We booked a corner suite so there was also the four seat dining/meeting table but no other dishes, cutlery or glassware. Felt like a half cocked arrangement that wasn’t finished all the way. No ice available on our floor also was a disappointment. Large couch with hidden sleeper showed heavy wear and had ripped seams and fabric in several places. Oddly enough, the light switch in the bedroom also turned off the outlet on the left side nightstand. Didn’t realize that until the morning when my wife’s phone wasn’t charged, but started to once we turned the lights on.

Plussat: Valet parking (free)

Miinukset: VERY Poor water preasure in the shower.

Plussat: Staff was super friendly and helpful

Plussat: This hotel was amazing. Staff was so nice, friendly and accommodating. They had everything we needed, including extra razors, as we forgot them. My pup loved it too!

Plussat: Awesome staff and very clean!!

Plussat: The employees were very helpful and friendly

Miinukset: Our bathroom needed repairs. The shower head barely sprayed and our toilet set and toilet was broken

Plussat: The location in relation to the Wells Fargo Arena was great. We were able to walk to the concert and back.

Miinukset: Parking seemed to be a little pricey but we were able to find a spot on the street overnight which saved us considerably.

Miinukset: Limited breakfast and few healthy choices - all yoghurt and cereals ate sugared

Miinukset: Could have used more staff for breakfast. Ran out of coffee often and other items. BUT, food was all very good!

Miinukset: The wallpaper that was coming off the wall in the bathroom of my room. And I did not see a room service menu

Miinukset: We did not receive a menu or a phone book for the hotel. Was difficult to order room service without menu. Other than that it was a great experience.

Plussat: The staff was very friendly. They cleaned our room every day. The breakfast was amazing.

Plussat: Beautiful

Miinukset: Small bathroom

Plussat: The shuttle was so awesome. Glad to have a ride to and from airport and not need a car. We walked everywhere. The breakfast buffet was incredible for the price.

Miinukset: The bathroom was TINY! No where to put toiletries by the sink.

Plussat: The room was very elegant and clean! The staff were welcoming during our entire check in. We were within walking distance to everything we were doing in Des Moines!

Plussat: Beautiful place. Rooms were spacious and not like most hotel rooms. Very helpful staff.

Miinukset: I wish the restaurant wasn't so pricey. It was Very good though

Plussat: Staff made sure I was able to get to my scheduled event at the appointed time.

Plussat: The rooms are always so unique and the staff is super friendly and accommodating.

Plussat: The staff was great & the hotel is centrally located.

Plussat: Modern, clean, a building with heritage, well-appointed.

Miinukset: Daily fee for wifi

Plussat: Loved the rooms and the modern features

Miinukset: Bed was not that comfortable

Plussat: The staff is great. The food is excellent.

Miinukset: The bathroom was disappointing because the shower water did not stay in the shower area since the stall is a completely flat with the floor. Also, there is no room around the sink to set toothpaste, makeup, razor, etc.

Plussat: Rooms have been updated. Beds were very comfortable. Lobby is beautiful

Miinukset: Check in was too late 4pm. Employee at check-in was rather short. Didn't seemed concerned about our travel plans. Manager got us a room sooner

Plussat: Very Clean. Dark Rooms. GREAT BEDS. Felt like I was home. Slept very well. Great water pressure. Great Hotel staff.

Miinukset: Small shower