Florence hotellia

Plussat: Pool area

Miinukset: No

Plussat: The hotel was very attentive to our needs, plush bed and great room. The 360 restaurant was very romantic, great views, friendly staff, and wonderful food

Miinukset: N/A

Plussat: Very clean, friendly staff, comfortable beds, amazing spa

Plussat: Great property. Lovely grounds.

Miinukset: The pool but water is too cool at night Year round. Other ladies said the same.

Plussat: loved the location right off the river and plenty to do at night on sight with the live music

Miinukset: i had stayed at a marriott before and our pillows were a bit hard not as fluffy as the others i have stayed at

Plussat: It was a great get away!

Miinukset: Not enough parking near the hotel.

Plussat: Great setting and friendly staff.

Miinukset: Very uncomfortable beds

Plussat: I loved the pool, the bar, and the views of the Tennessee River. The staff was very helpful and the room was great!

Miinukset: Housekeeping should be better and more considerate

Plussat: Nicest place in the area. So pretty.

Plussat: Bed was very comfortable, food was fabulous, bread pudding was delicious. Staff was excellent

Plussat: It was a beautiful property.

Miinukset: Because our room on the lowest level, there wasn't much of a view.

Plussat: Rooms are amazing!

Plussat: Residence Inn always feels like home away from home.

Miinukset: Exit door nearest our room wouldn't open from the outside.

Plussat: Very clean, spacious room. Loved having a kitchen area.

Plussat: Having kids in tow there was room for all!

Plussat: This is a wonderful hotel with a very friendly staff. I am always impressed when I stay here.

Miinukset: The TV would shut off every 30 minutes and then reset to ESPN. Also, there seems to be 2 ESPN'S and 2 ESPN2's.

Plussat: The king suite was spacious

Miinukset: Very little parking and hotel was not situated in 3 star area. It was close the football stadium, so it worked out for me. But the hotel inside is much more impressive than outside and where it’s located.

Plussat: The room & location

Miinukset: No ma’am.

Plussat: size of room

Miinukset: cost

Plussat: Great staff; loved the room.

Miinukset: No

Plussat: Staff is friendly and accommodating, bed luxuriously soft! Love this hotel!!

Plussat: Everything!

Miinukset: The iron. No biggie.

Plussat: GREAT BREAKFAST BAR....APPLE JUICE WAS THE BEST I'VE EVER HAD AT ANY HOTEL WE'VE STAYED...VERY SURPRISED AND PLEASED WITH THE QUALITY...

Miinukset: NOTHING

Plussat: The staff was very professional and helpful.

Miinukset: The closet door latche was broke and keep swinging open.

Plussat: Cleanliness and great staff attitude

Miinukset: No

Plussat: Very warm and clean area

Miinukset: TV need to be upgraded

Plussat: Everything

Miinukset: Nothing

Miinukset: No

Plussat: Really friendly staff, clean rooms and comfortable beds.

Plussat: location

Plussat: Everything!

Miinukset: No.

Plussat: The staff was outstanding. One of the friendliest places I have ever stayed. The front desk clerk gave my daughter some chocolate from her 'stash' since they were out of cookies when we arrived. So many good things to say but not enough room to say them.

Miinukset: The only negative thing I can say is that we couldn't seem to get the thermostat to keep the room a constant temp.

Plussat: Clean

Miinukset: Water pressure

Plussat: The rooms were very clean and the breakfast was awesome

Miinukset: Staff was very rude , did not make us feel welcome even asking a question seemed like a bother to the employees not to mention they were trying to over charge me for my room and not the rate I was supposed to have when I booked (owner finally fixed the issue only after he was very rude to me ) also they say they take cash they do not they get your card for “ preauthorization” but they really take it off right then

Plussat: The room was a good size. I liked having a fridge, microwave, and Keurig.

Plussat: Great hotel. Room larger than expected. Good, hot breakfast. Easy to get to downtown area from this hotel (about a 10 minute drive). Would stay here again.

Plussat: Breakfast selections was wonderful. The location is so convenient to every place you would want to go.

Miinukset: A little noisy but tolerable. We were on the ground floor and could hear people walking around overhead.

Plussat: Staff and cleanliness even though they were in the middle of remodeling

Miinukset: No SEC channel. Bathtub was really slick, need amat

Plussat: everything was perfect

Plussat: The bed was super comfortable and there was a separation between the couch/coffee table and the bed. Staff was very friendly and helpful. The bathroom was updated with quartz/solid surface on countertops and shower surround.

Miinukset: They truly need to change coffee vendors. The Keurig in the room was wonderful, but the coffee tasted like burnt grain.

Plussat: Everything about the hotel was great. It was clean, great location, great customer service.

Miinukset: The check in is too late for people traveling. Not being able to check in until 3:00 pm is a long time when you arrive in the early morning.

Plussat: Clean and comfortable. Friendly staff. Great value.

Plussat: Cleanliness. Friendly and accomadating staff. Convenient location.

Miinukset: I could hear the people talking in the adjoining room when I was in the bathroom.

Plussat: Very clean room

Miinukset: No

Plussat: The beds were very comfortable and it was peacefully quite so we could sleep and rest. The location was very convenient to everything. The breakfast was wonderful and they kept it readily supplied. Thank you for a great overnight stay!

Plussat: It is my goto in Florence. No matter the occasion. It's home away from home for my family.

Miinukset: I didn't have enough time off from work. To stay longer.

Plussat:  

Miinukset:  

Plussat:  Young man, at check in late in the evening, assisted with making sure we received points for our stay. Very friendly.

Miinukset: Stocked with only 1 handtowel. breakfast not stocked efficiently like other hotel.Seemed to have interruptions from staff.

Plussat: Everything

Plussat: I loved not being surprised. Everything was as I expected.

Miinukset: NO

Plussat: Cleanliness

Miinukset: No all went well. Great breakfast.

Miinukset: No

Plussat: Rooms were clean, staff was great, inside pool area nice, breakfast was great.

Miinukset: A little bit of noise all thru the night. Walking loudly.

Plussat: Friendly staff

Plussat: I love this hotel. This is where I stay when I come to visit family. Staff is awesome.

Miinukset: Eveything was perfect.

Plussat: Everyone and everything was great

Plussat: There was nothing that I liked best about this hotel. Disappointed with what we got for the price we paid.

Miinukset: This is probably the least pleased we've been with a Hampton Inn. Looked like an older hotel. Could not get a cot for the 3rd child. Looked like powder had been spilled in the bathroom floor and wasn't cleaned up under the vanity. Very disappointed.

Plussat: Breakfast, reasonably priced, courteous staff, and proximity to work and restaurants.

Miinukset: No.

Miinukset: Small room, thin towels, coffee maker did not work

Plussat: Comfortable room and overall good value. Parking no problem.

Miinukset: Breakfast rather limited. Location not great for good restaurants, had to drive downtown as a result

Plussat: The courteousness of the staff

Miinukset: Rooms not large enough

Plussat: The best thing about this hotel is its location and staff. Both of these are simply the best in the Shoals area at what they do.

Miinukset: N/A

Plussat: Very friendly staff

Miinukset: Some traffic noise

Plussat: Staff was nice

Miinukset: Nothing

Plussat: The staff! Nachelle and Ms. Burgess are the best!

Plussat: I stay here at least once a year while visiting family. They truly go out of their way to make sure everything is perfect. Everyone that works there is so friendly and your room will be spotless!

Plussat: I needed to use their business area - the staff were extremely helpful.

Miinukset: The room wifi was very slow.

Plussat: I liked everything about this hotel. This hotel has a very friendly staff, a great location, and wonderful rooms.

Miinukset: Nothing

Plussat: Location and pancakes

Miinukset: Nothing

Plussat: Location was great. Stafc was very friendly and helpful. Had a few bugsw bugs. Over all nice place.

Plussat: Everything was really nice great staff as always and room was super nice and clean

Miinukset: There was nothing not to like

Plussat: Bed was very comfortable Eggs were good Pancakes good

Miinukset: Orange juice

Plussat: NOT CROWDED ON LABOR DAY WEEKEND

Miinukset: ROOM VERY POOR CONDITION, CARPET NEEDS REPLACED ETC

Plussat: For the price this is a very good hotel. Nothing fancy, but clean and comfortable.

Miinukset: I saw and killed one small roach. That's the one thing I didn't like.

Plussat: The staff...

Miinukset: Breakfast sucks...

Plussat: Bed sheets and towels were clean.

Miinukset: Night desk person was not cordial. Room smelled, very outdated and not thoroughly cleaned. Fingernails on the floor, bottom of bathtub dirty. The smell and oldness was the worst. We had to cancel second night.The receptionist said she would refund our credit card. I waited a week and half it was never done. When I called to check on it the new receptionist was very nice and apologized and completed the transaction immediately.

Plussat: The bed was comfortable, facility was clean. The breakfast had a wide variety of items from cereal to eggs and sausage. Will definitely use again!

Miinukset: Can't think of anything!

Plussat: The breakfast was good. The little pancake machine had folks entertained. The bed was very comfortable. The TV was new and the programming was just fine!

Miinukset: My room wasn't cleaned on the Saturday we stayed. We both would have liked that quite a bit. The sink cold water pressure was a little too good. Would have liked more, better coffee in the room and at Breakfast.

Plussat: I loved the bed! It is sooo comfortable I slept like a baby.

Miinukset: The stink bugs were awful we killed at least 6 or more in the room. The carpet had stains but only in a few spots.

Plussat: Inside corridors.

Miinukset: Not sure where to start, front desk staff hard to find when needed, excessive mold in initial room on toilet tank, moved to another room and TV volume had problems, key card had to be swiped multiple times just to get access every time, breakfast dry and overcooked, extremely dirty bathroom door.

Plussat: Conveniently located to all the retail area if you need anything. Not set directly on the hwy road so you don’t hear streeet traffic which is awesome. Breakfast is nice Altho the coffee is weak.

Miinukset: Hairdryers are outdated and falling apart.

Plussat: Good Location

Miinukset: Facilities could be updated. The battery died on the room key device on our door...

Plussat: Location to event I was attending

Miinukset: The hotel bathrooms were not the cleanest and it had the loudest refrigerator I have ever heard. Every time it came on it sounded like someone knocking on the door and did that continuously through out the night.

Plussat: Room. Breakfast. Lobby. People.

Miinukset: The bathroom needs an upgrade. Baseboard and the frame of the mirror were detached. By the way, internet didn't work during our stay.

Plussat: bed was comfy

Miinukset: The facility had a musty odor to it.The carpet on the side of the bed where the ac is was SLOPPY wet.Room didn’t have a proper cleaning.The bathroom floor was dirty.Staff was extremely unfriendly.When we told him the room key didn’t work all he said was”is the light red or yellow”.And handed us another key.Outside security door didn’t lock.Wouldnt recommend unless it’s all you can afford or can’t find another hotel.Overall not what the website made it out to be

Plussat: location

Plussat: We were in a good area, and the room was clean. The room was cool after we turned the air on!

Miinukset: It was 98* in Florence when we arrived. The air had not not been turned on in our room, and we turned it on, and left. When we returned, the room was cool. No complaints on the room. The breakfast closes at 9, and everywhere else that closes at 10. We arrived at 8:35, and everything was gone except biscuits and gravy. The girl working there started putting what was left up at 8:40. Another guest called someone to complain.

Plussat: The room, hotel and the situation we were placed in through the night. Check the room before paying

Miinukset: The hotel had an old odor through out the facility. We had to go out and buy odor freshener for the room. My wife got a headache from the smell. We were going to check out and cancel the stay just from that but we had already paid for the room. Next I will check the room before paying. We were scheduled to stay 2 nights but checked out the next day. The night horrific there was major argument that went on through night. They were loud and slamming doors. We slept in our clothes just in case things escalated to be more violent. Spoke to the staff next morning and it was as this was a normal thing. I asked about a refund as this was not suitable place to stay and what we experienced. Said to call when the manager would be in on Monday. I will be calling him as well as choice hotels as this was not acceptable.

Plussat: Woman behind counter was very helpful and friendly.

Miinukset: Nope

Plussat: Rooms were very clean and and staff was very friendly and helpful.

Miinukset: Wasn't enough parking.. Managed but just small..

Plussat: The location was great, close to shopping and restaurants.

Miinukset: The room was musty from a leak from the air conditioning, which made the carpet damp. Asked to switch to a different room since we were booked for 3 nights and was told that they had all rooms booked. They put a floor fan on the rug to dry it out.

Plussat: The location.

Miinukset: It is in desperate need of an update. It looks like it was last done in the 80's. Wallpaper is peeling off the wall. Baseboards are missing. Decor is horrible. Room key didn't work when I arrived - had to go back to the front deask and get another.

Plussat: Location

Miinukset: The lady was nice;the man was rude. He brought up that i was paying less since i used an online service. He also told us they don't make beds if anything is on it & gave a lecture when we asked for clean sheets. Not to mention finding chips in the bed.

Plussat: The staff was excellent. Could not have been nicer.

Miinukset: The rooms were in poor condition. When I arrived at 1 in the morning, the room was not the cleanest, but, the staff did come when I requested the next morning and clean it good. It was simply run down.

Plussat: I was looking for a cheap overnight which this hotel provided.

Miinukset: The rooms are severely outdated & tired looking. Musty smelling. Definitely needs n overhaul but suited my purpose & the price was good breakfast was minimal

Plussat: It was right down the street from my destination and it was on the main road that led to the hub of the town....and all at a great price!

Miinukset: No

Miinukset: I don't even use the room cause the staff is suck and told me can't be check in after 3 pm so I just left and will never come back

Plussat: It was clean and centrally located to our softball tournament.

Miinukset: The room was a little out dated.

Plussat: I was only there one night for a business trip. Everyone there was friendly. The room overlooked the street and Florence was a lovely little town. I liked the location, restaurants were close.

Miinukset: Not a thing!

Plussat: The location

Miinukset: There was four people, the first night the room not only did the lights not work, either did electrical outlets, microwave was unusable because face of the door to the microwave was off of it. The room smelled like cat pee. Bugs everywhere. we bought cleaning supplies to clean the first room. We had one big towel and two wash clothes when I asked for more towels I was given two more wash cloths and two hands towels, and when given towels the clerk asked me for a cigarette. The next day we had to call corporate in order to get any refund and they gave us another room for 50% off again no towels to accommodate four people. As well as when asking staff for more towels they were rude. On website we booked a smoking room when we got here we were told there were none.

Plussat: Staff was friendly.

Miinukset: Had to be switched to 3 different rooms because there was something not functioning correctly in each room.