Florence hotellia

Plussat: Clean nice and quite. 360 Grille was excellent except for the bread. ROCKS ARE SOFTER

Plussat: This was probably the best hotel experience I have had in a long while! This hotel is like its own self-contained resort. Its restaurants are outstanding with amazingly friendly staff. The hotel staff in every area of the hotel are top notch

Miinukset: N/A

Plussat: Everything closenone

Miinukset: Nothing

Plussat: Very clean, friendly staff, comfortable beds, amazing spa

Plussat: Great property. Lovely grounds.

Miinukset: The pool but water is too cool at night Year round. Other ladies said the same.

Plussat: Well maintained property with large rooms and a quiet,relaxing atmosphere. Staff extremely friendly and helpful. Great place for a getaway.

Miinukset: Restaurant menu a bit underwhelming. Ordered an appetizer that was not edible but was not charged.

Plussat: It was clean and beautiful

Plussat: loved the location right off the river and plenty to do at night on sight with the live music

Miinukset: i had stayed at a marriott before and our pillows were a bit hard not as fluffy as the others i have stayed at

Plussat: The staff was incredibly nice. You couldn’t ask for nicer and more polite people.

Miinukset: The first room we had was a conjoined room. I didn’t mind that. Until we were laying in bed at 9:30 that night trying to sleep. And the people in the room next to us were EXTREMELY loud. There was no sleeping. I called down to the front desk asking for another room. They got on it right away. They were very accommodating. Then the second room we were in, we went straight to bed and was much better. Until.....the next morning. Upon getting up the discovery was made of the small army of ants that were in the bathroom floor and on the kitchen sink. There was numerous hairs (that were not ours) all on the floor, the shower, and even a few on the towels. I went down to the front desk to show the pictures and videos I took of the ants and the hairs in our bathroom. They comp’d us breakfast for the next morning. Again, they were very sweet and apologetic. They sent someone up right away to take care of the ants for us.

Plussat: Great place and the view was awesome!

Plussat: I loved the pool, the bar, and the views of the Tennessee River. The staff was very helpful and the room was great!

Plussat: It was a beautiful property.

Miinukset: Because our room on the lowest level, there wasn't much of a view.

Plussat: The staff was very professional and helpful.

Miinukset: The closet door latche was broke and keep swinging open.

Plussat: Good facilities, good breakfast, very clean and staff were brilliant. An ideal location to see the local sites and highly recommend taking the drive out to Rattlesnake Saloon for lunch

Plussat: The convenient location

Miinukset: N/A

Plussat: Cleanliness and great staff attitude

Miinukset: No

Plussat: Everything

Miinukset: Nothing

Plussat: Breakfast was great with selections for all.

Miinukset: Everything was good.

Plussat: The Property was clean and the staff was so nice..

Miinukset: I loved everything!!!

Miinukset: No

Plussat: location

Plussat: the convenience to fast food

Miinukset: na

Plussat: Everything!

Miinukset: No.

Plussat: Very close to historic downtown area.

Plussat: The staff was courteous and I got a good night's sleep both nights. Location is near mall, movies, restaurants. Great rate, felt safe and wasn't worried about my car. Walked to Shoney's for buffet even though breakfast is provided. Used store in lobby.

Miinukset: The room was dated other than the bed and TV. The carpet was rough.

Plussat: Location was great. Stafc was very friendly and helpful. Had a few bugsw bugs. Over all nice place.

Plussat: how clean it was and it had breakfast

Miinukset: no

Plussat: The staff seemed cordial and helpful . The checkin area and breakfast area appeared updated and clean.

Miinukset: The rooms were old,carpets dirty and stained. Some debris on the carpet should have been cleaned before our arrival.

Plussat: NOT CROWDED ON LABOR DAY WEEKEND

Miinukset: ROOM VERY POOR CONDITION, CARPET NEEDS REPLACED ETC

Plussat: It was good.

Miinukset: Same meat served 3 mornings in a row though.

Plussat: For the price this is a very good hotel. Nothing fancy, but clean and comfortable.

Miinukset: I saw and killed one small roach. That's the one thing I didn't like.

Plussat: That we did not get murdered in our sleep.

Miinukset: Room smellled like smoke, fridge made loud noise all night, stains all over carpet

Plussat: The staff...

Miinukset: Breakfast sucks...

Plussat: Breakfast was available as stated, located in another building short walk across the parking lot. This facility is under construction to improve hospitality in future Great location close to the University of North Alabama Mall and great restaurant selections Staff working hard to accommodate

Miinukset: Didn't know it was under construction Also didn't know that I would have to walk outside to get Breakfast This facility is under construction to improve hospitality in future

Plussat: Price was quite affordable

Miinukset: Checked into room and found dirty (stained) sheets on bed. Then realized it was 1 of 2 with no refrigerator. Changed into another room and had to turn AC down to 60 deg to get room to livable. Second room also had no table/desk to use. Staff handled well.

Plussat: The room was a good size. I liked having a fridge, microwave, and Keurig.

Plussat: Friendliness of the staff.

Miinukset: Poor lighting in the bathroom.

Plussat: Close to shopping and easy to access!!

Plussat: The bed

Miinukset: The pool was a bit too warm

Plussat: Staff and cleanliness even though they were in the middle of remodeling

Miinukset: No SEC channel. Bathtub was really slick, need amat

Miinukset: We had to wait out front, finally rang bell for check in. Just think staff should be there. But they were friendly and all was good

Plussat: Great location!

Miinukset: I enjoyed everything!

Plussat: This is our first time staying here and me and my husband was VERY well pleased. We will be staying again. The staff to the room was excellent and very comfortable. Clean OMG it was very clean and the view from our room was great as well.

Miinukset: I liked everything, i would not change a thing.

Plussat: I liked the location because it was easy to navigate to the places that I had scheduled to be. However, there was remodeling in progress . I would have chosen another accommodation if I had known. Also, I was not given a military discount and I am a veteran.

Plussat: Cleanliness. Friendly and accomadating staff. Convenient location.

Miinukset: I could hear the people talking in the adjoining room when I was in the bathroom.

Miinukset: Eggs were watery, not fluffy.

Plussat: The new LED lights were very yellow and dark.. need to be lightened up .

Miinukset: lighting

Plussat: Location to where I would be spending my time. Clean room

Miinukset: Cheaper snacks and soda

Plussat: Overall it was very acceptable

Miinukset: I had no problems

Plussat: Pleasant from check in to check out! Outstanding breakfast served every morning. My King Suite had everything needed.

Miinukset: NO

Plussat: Rooms were spacious and staff was very friendly and helpful.

Miinukset: The bathroom could have been cleaner and updated. Breakfast was ok but with only one worker she was doing her best to refill items.

Plussat: Great rooms, the breakfast was solid, the little snacky dinner and happy hour was a lifesaver after a long day out, and the staff was fantastic. Very clean and in great shape. Highly recommend.

Miinukset: Everything was perfect!

Plussat: The king suite was spacious

Miinukset: Very little parking and hotel was not situated in 3 star area. It was close the football stadium, so it worked out for me. But the hotel inside is much more impressive than outside and where it’s located.

Plussat: I liked everything!! Beautifully decorated, high end quality furniture, very comfortable bed, spaces rooms, great breakfast, the friendliest staff and safe! #1 #istayinhotelsoften

Miinukset: The outside color. Lol - sorry, but you asked. It’s a hidden pearl.

Plussat: Comfy bed!

Miinukset: Wish there were disposable cups as well, the glasses didn’t look clean.

Plussat: The cleanness

Plussat: Every thing breakfast was good

Miinukset: Nothing

Plussat: Friendly, helpful staff clean and well serviced hotel. Nice location to nall, muscle shoals and areas of interest.

Plussat: Location and relaxing atmosphere

Miinukset: Found hair in ice tray

Plussat: There was nothing that I liked best about this hotel. Disappointed with what we got for the price we paid.

Miinukset: This is probably the least pleased we've been with a Hampton Inn. Looked like an older hotel. Could not get a cot for the 3rd child. Looked like powder had been spilled in the bathroom floor and wasn't cleaned up under the vanity. Very disappointed.

Plussat: Breakfast, reasonably priced, courteous staff, and proximity to work and restaurants.

Miinukset: No.

Miinukset: Small room, thin towels, coffee maker did not work

Plussat: Comfortable room and overall good value. Parking no problem.

Miinukset: Breakfast rather limited. Location not great for good restaurants, had to drive downtown as a result

Plussat: The courteousness of the staff

Miinukset: Rooms not large enough

Plussat: The best thing about this hotel is its location and staff. Both of these are simply the best in the Shoals area at what they do.

Miinukset: N/A

Plussat: Very friendly staff

Miinukset: Some traffic noise

Plussat: Staff was nice

Miinukset: Nothing

Plussat: The room was comfortable. The TV channel selections were good since I prefer watching major networks and keeping up with local news. It was also convenient being next door to Applebee's. That allowed my friends and I to have dinner and time to visit. Coffee was good. Breakfast was ok.

Miinukset: I was given the first room from the lobby. I wish I could have asked for a room not so visible from the lobby since I was staying alone. I didn't like the idea of people watching me come and go.

Plussat: Good location good property the room was nice and bedding was Great!

Plussat: The staff! Nachelle and Ms. Burgess are the best!

Plussat: I stay here at least once a year while visiting family. They truly go out of their way to make sure everything is perfect. Everyone that works there is so friendly and your room will be spotless!

Plussat: The beds were very comfortable and it was peacefully quite so we could sleep and rest. The location was very convenient to everything. The breakfast was wonderful and they kept it readily supplied. Thank you for a great overnight stay!

Plussat: It is my goto in Florence. No matter the occasion. It's home away from home for my family.

Miinukset: I didn't have enough time off from work. To stay longer.

Plussat:  

Miinukset:  

Plussat:  Young man, at check in late in the evening, assisted with making sure we received points for our stay. Very friendly.

Miinukset: Stocked with only 1 handtowel. breakfast not stocked efficiently like other hotel.Seemed to have interruptions from staff.

Plussat: Everything

Plussat: I loved not being surprised. Everything was as I expected.

Miinukset: NO

Plussat: Cleanliness

Miinukset: No all went well. Great breakfast.

Miinukset: No

Plussat: Rooms were clean, staff was great, inside pool area nice, breakfast was great.

Miinukset: A little bit of noise all thru the night. Walking loudly.

Plussat: Friendly staff

Plussat: I love this hotel. This is where I stay when I come to visit family. Staff is awesome.

Miinukset: Eveything was perfect.

Plussat: Everyone and everything was great

Miinukset: Had bed bigs first night mived to different room next day. Door card did not work third night jad to go to office to reactivate.

Plussat: Nothing other that it is located near most everything

Miinukset: The property was nasty, the rooms were horrible. I requested a non smoking room and they said all they had available was smoking. Plus, no smoke detector State requirement. The pool area wasn’t ready for summer, they were draining the mosquito hole, the fence was all broken and not safe

Plussat: Bed was good,,location was good

Miinukset: Towels were ruff,,,no coffee pot,,,.

Plussat: The location

Miinukset: There was four people, the first night the room not only did the lights not work, either did electrical outlets, microwave was unusable because face of the door to the microwave was off of it. The room smelled like cat pee. Bugs everywhere. we bought cleaning supplies to clean the first room. We had one big towel and two wash clothes when I asked for more towels I was given two more wash cloths and two hands towels, and when given towels the clerk asked me for a cigarette. The next day we had to call corporate in order to get any refund and they gave us another room for 50% off again no towels to accommodate four people. As well as when asking staff for more towels they were rude. On website we booked a smoking room when we got here we were told there were none.

Plussat: Staff was friendly.

Miinukset: Had to be switched to 3 different rooms because there was something not functioning correctly in each room.

Plussat: Nothing

Miinukset: Everything! I was scheduled to stay 4 nights only stayed one. But was charged for all 4. Had to threathen to file charges with credit card company in order to get my money refunded. I was unable to take a shower because the water came out looking like mud. Once I checked I found out that facility had a problem with bed bugs. Worse experience ever. I will never stay there again or recommend anyone else to stay.

Plussat: It was only one night.

Plussat: The lady at the front desk was sweet.

Miinukset: No locks on door. The sheets had some kind of goo on them. The bathroom mirror and curtain in the the room were aligned so that you could see in.

Plussat: Pillows

Plussat: Inside corridors.

Miinukset: Not sure where to start, front desk staff hard to find when needed, excessive mold in initial room on toilet tank, moved to another room and TV volume had problems, key card had to be swiped multiple times just to get access every time, breakfast dry and overcooked, extremely dirty bathroom door.

Plussat: Conveniently located to all the retail area if you need anything. Not set directly on the hwy road so you don’t hear streeet traffic which is awesome. Breakfast is nice Altho the coffee is weak.

Miinukset: Hairdryers are outdated and falling apart.

Plussat: Good Location

Miinukset: Facilities could be updated. The battery died on the room key device on our door...

Plussat: Location to event I was attending

Miinukset: The hotel bathrooms were not the cleanest and it had the loudest refrigerator I have ever heard. Every time it came on it sounded like someone knocking on the door and did that continuously through out the night.

Plussat: Room. Breakfast. Lobby. People.

Miinukset: The bathroom needs an upgrade. Baseboard and the frame of the mirror were detached. By the way, internet didn't work during our stay.

Plussat: location

Plussat: Location

Miinukset: Hotel was great but kids were running up and down the halls screaming at 11:00 at night when we were trying to sleep.The poor guy working at the front was doing all he could to keep up with the kids messing things up.

Plussat: Woman behind counter was very helpful and friendly.

Miinukset: Nope

Plussat: Pillows were comfortable.

Miinukset: Dirty washcloth left over the shower rod. A pill was left on the floor next to the wall. Someone's clothes were in the stairwell.

Plussat: Rooms were very clean and and staff was very friendly and helpful.

Miinukset: Wasn't enough parking.. Managed but just small..

Plussat: The location was great, close to shopping and restaurants.

Miinukset: The room was musty from a leak from the air conditioning, which made the carpet damp. Asked to switch to a different room since we were booked for 3 nights and was told that they had all rooms booked. They put a floor fan on the rug to dry it out.