Guanajuato hotellia

Plussat: This place was a find. Only 13 rooms on the property, but all are winners. Understated elegance at a bargain price.

Plussat: The property is placed walking distance to the main plaza and attractions. The room was beautiful with luxurious details. Everything seemed very thoughtful and of great quality. The pool and seating area is beautiful with a great view and the bar was also amazing. We ordered wine which they brought to the room and the staff was very professional.

Miinukset: Only complaint was that our AC was constantly running making the room very cold throughout the night. Luckily I like cold AC and the blankets were warm but any adjustments to the temperature or even attempting to turn it off with the control did not seem to make a difference. I stayed in room #1

Plussat: El lugar muy bien restaurado y lleno de objetos de arte . Excelente ubicación y instrucciones de buen nivel . Los cuartos amplios y cómodos .cama muy cómoda . Linda vista y Excelente baño.

Miinukset: Muchas escaleras. Falta iluminación en los cuartos y pasillos En el cuarto abajo del bar hace mucho ruido y no lo avisan de antemano

Plussat: The staff is friendly and helpful The room was super clean They pay attention to details. They make your stay comfortable

Plussat: I booked this hotel for the views and location alone, and needless to say from the second I arrived, nothing was a disappointment. The staff was very welcoming and helpful, (and speaks great English), my room was fantastic, the pool area and rooftop bar are out of this world with comfort and views, and the location is just perfect - a 2 minute walk to the historic centro, and just far enough away from the super busy hustle and bustle for some quiet, but still close to everything. And the views. Did I mention the views?! This hotel is a bit rustic and full of history, with new modern amenities - rain showers, soft linens, comfortable, clean, and felt very safe. Highly recommend!

Plussat: The view and location are gorgeous! Nice staffs, clean and beautiful place!

Plussat: Great rooftop bar and interesting design. Good staff dinner reservations.

Miinukset: Some of staff were young and inexperienced and hot water ran short.

Plussat: Hotel facilities are beautiful and locations is great.

Miinukset: They don't have a restaurant on Mondays and Tuesdays. I received a blackmail call to my cell phone and extorsionists had all my personal information regarding my booking (full name, dates of arrival, name of the hotel). Hotel's staff first response was terrible. The day after, the Manager had a conversation with me and response improved, they offered me an apologize and ensured they would take legal actions against this, that I appreciate. I don't know if the leak came from booking.com or from the hotel or a call was intercepted but it was very unpleasant. Staff gave my coworker and I a gift bag but I dont think that is good enough for a 5 star hotel and for the bad time we had.

Plussat: The building is great and unique, rich in artistic works. They renovated it only a year ago. Large rooms, large bathroom and excellent water flow. The common areas are pleasant to sit down and the view is lovely

Miinukset: When we arrived at the hotel they gave us a room from the one we ordered. The receptionist claimed that it was not their problem but that of the booking site and that they had no place in the hotel. Just as I went downstairs and showed her that I had booked a room with a balcony, she suddenly found a room. It was an unpleasant experience for a high class hote Be aware that the regular room doesn't have a window.

Plussat: The staff were lovely and helpful and kind. When I sprained my ankle away from the hotel the staff called a doctor to the hotel to see me. Then several staff members carried my chair (with me in it!) down several flights of stairs to taxi to get X-rays. Another staff member accompanied me to X-ray clinic to translate and negotiate, which truly helped. I am very grateful for all their assistance. A lasting impression of very caring team in charge. The building is an exquisite amalgam of the old and the new, and the views over the city from pool deck, bar and some room balconies is spectacular...incredibly colorful by day, twinkling lights by night. I believe it is the best in town...and we did look at others.

Miinukset: It would be useful to note that there are one or two low rise flights of stairs to navigate to get to any of the guest rooms, and more for some, even though a beautiful elevator takes over from there. A mention of that might be important for some guests.

Plussat: Beautiful place. Wonderful staff. Location to the center of town.

Miinukset: The TV system in the room was dated. The room was dark - not enough windows.

Plussat: Charming hotel that made us feel as if we were staying in a private villa of wealthy friends. Spacious rooms furnished to a high standard with a spacious bathroom with a jacuzzi bathtub and separate shower. Large comfortable bed with stylish sofa and a wooden floor accentuated class. Great staff especially Sylvana and Violeta in reception and Jose Louis and Alberto in the restaurant. We also enjoyed dining in the restaurant that served high quality food at very reasonable prices.

Miinukset: WiFi needs to be improved.

Plussat: I loved that the hotel is not located in the old center but just outside. This gives one tranquility, quiet, and a respite from the hustle and bustle.

Plussat: One of the most elegant properties in the world Staff in uniform, attention to detail, exquisite attention to details Two wonderful pools in a small luxury hotel Refined dining and bar Great Sunday brunch location Rafa supervises all of the food and beverages and is incredibly attentive and professional

Plussat: Our trip was AWESOME , hotel is BEAUTIFUL pool is warm, food is amazing and they have the local craft Allende beer which is soo good. would i stay here again ,, YES One thing.. our air conditioning in the room was horrible it smelled SOO BAD, we basically spent the whole time with windows and doors open, which is not bad cause the natural air is good. We complained on the 1st day and nothing happened 2nd day we waited and hit town came back and still nothing happened 3rd day called 2 x and nothing finally fustrated with the fact, walked down to reception and asked them to please help with the air.. Maintenance finally came out to the room tried fixing it , couldnt figure it out ask if we wanted to change rooms but we agreed to stay with the expection they bring out a fan so they did Besides that mess it was beautiful , i would recommend them to fix the air in that room :) thank u for all the attention again its a beautiful hotel!!

Plussat: What started as an old home has been transferred into a stylish classic hotel with so many amenities. A beautiful pool area, a terrace with a view and a hot tub, a spa, and several places to dine. It was a quiet oasis on a lovely street in a part of Guanajuato where we have not formerly spent much time. A busy time in town, but this was a blissful place that was truly hard to leave.

Plussat: Spectacular property. Great service. Best location.

Plussat: Everybody was helpful and friendly. Awesome staff!

Miinukset: N/A

Plussat: Rooms were very comfortable and modern. Great rooftop bar!

Plussat: Great location, staff and facility. Very friendly and had created a special celebration for Day of the Dead.

Miinukset: We loved the hotel, but struggled with noise from the roof top bar & DJ and could not sleep. Our room was 301 (Lola) and the roof top bar was directly above our room. The music continued (loud) till 2am, which was challenging as we had to leave at 6:30am for our flight. We complained to the front desk and they said they would speak with the bar, but nothing happened. They ultimately comped our transportation to the airport, which was nice. I would stay here again, but definitely not get a room near the 4th floor (roof top bar) and likely not stay on a Saturday night when the bar and DJ are on till 2am. To be fair, this was the Saturday of the Day of the Dead Celebration - which was absolutely amazing and not to be missed! Our bad for having such an early flight out the next day...

Plussat: Superb customer service, excellent location and the most delicious breakfast!

Miinukset: I wish the rooftop restaurant/bar was open longer.

Plussat: Perfect location. Super clean, modern and beautiful Friendly staff specially Blanco who was always taking care of us making sure everything was ok and even helping us with restaurant reservations and city information.

Miinukset: They had no tea in the rooms, only coffee. They forgot to leave shampoo and conditioner but sent it as soon as we called.

Plussat: Love the place !!

Miinukset: All perfect!

Plussat: Location - Perfect Cleanliness - Definitely Comfort - Yes! Staff - Great Safety - Yes

Miinukset: Everything was great! Breakfast was delicious. Staff went out of there way to accommodate our needs. Everything was better than expected!

Plussat: Location and Staff are amazing

Plussat: Amazing location, comfortable room and great balcony

Miinukset: it would be perfect that check in and check out can be flexible

Plussat: Great location. Great value. Full breakfast awesome staff. Really just a fabulous historic hotel!!

Plussat: Our room had two levels, with a bed on each level. The hotel is in the middle of all the sites and action so it was easy to find restaurants. The staff is incredible nice and the rooms are very clean. It’s a larger hotel, not a small boutique style which surprised me, it’s not a bad thing, just not what I expected. I loved having a room in the front of the building because I like people watching, but if you’re sensitive to noisy ask for a room in the back. It’s extremely noisy all day, up until midnight and a couple of nights until 2:00am. The large wood door on the window closed off some of the noisy but not all of it. My friend and I had high quality earplugs so it wasn’t a problem for us.

Miinukset: I wish they had a place in the reception area to comfortably lounge in. WiFi only worked downstairs, not in our room, but they have dining tables downstairs for people to use their computers.

Plussat: So right there at the Historic Area. Surroundings are amazing. I will stay there again. The staff was superb!!

Miinukset: The only downside is that the free breakfast is at another hotel across the street and they were always short of food for the buffet. Perhaps because there were too many guests due to Day of the Death festivities (amazing tradition).

Plussat: I liked the location. It was perfectly located in the heart of the town. The bed was large and comfortable too.

Miinukset: I didn’t like the shower. It needs a little update/work. The shower head was falling apart and so were the shower knobs.

Plussat: Location right in the middle of Guanajuato Centro Historico!

Miinukset: None that I can think of

Plussat: Fantastic location.

Plussat: The breakfast was good except hot dogs or salchichas in the eggs, yuck

Miinukset: If the person that was traveling with me had been made to leave the hotel. She was rude to the staff, complained about everything and assaulted me.

Plussat: Many activities all around alley of the kiss, fabulous !!!!

Plussat: Staff was terrific. Nice breakfast. Beautiful view from our balcony.

Miinukset: Nothing. Wonderful stay.

Plussat: Unique building with great views of the city. Very central location and easy to walk to POI. It was also wonderful being able to "valet" the car as parking is very limited with in the center of the town.

Plussat: Staff was real friendly, Breakfast was very good and breakfast staff was awesome. Beds and room were very comfortable. The view from our balcony of the University steps was incredible!

Miinukset: The festival noise was a little loud, but every one was having fun!

Plussat: Regarding bed clothing it was definitely not luxury. If it hasn’t been for the jacuzzi this should have been noted as a 3 star hotel.

Miinukset: Besides bed clothing the breakfast was not high quality. Tea, for example was not even served in a proper tea pot & bread was not fresh.

Plussat: Beautiful hotel with a large park and duckpond for rowing across the street

Plussat: Excellent room, views.

Miinukset: The hair dryer wasn't in it's place.

Plussat: The area is very nice and also this hotel had a nice vintage design. The breakfast was good as well.

Miinukset: The noise from trucks and vehicles passing through was kind off pissing for us during the early morning. I would recommend to install some double glass windows maybe.

Plussat: Close to historical center with a beautiful view to the city. Difficult to park in the city but the hotel has a yard where we could park the car.

Plussat: The staff were very friendly, and the hotel was the cleanest of all we saw on our Mexico trip. Also the location is good, and the view from our window was great, we had something like a balcony so we could really enjoy the view. The bathroom looked unusual but it felt authentic. Breakfast is not buffet, but it was just enough.

Miinukset: We had a room at the topmost floor but the hotel lacks elevator, not a big deal though. The bathroom window is just glass so we had to cover it with a towel for privacy.

Plussat: Breakfast was the best we had in Guanajuato! Juevos Mole. Alex and Lola and the rest of the staff were excellent. Location was fabulous. We loved the unique architecture of the building, with the old stone oven, spiral staircase, etc.

Miinukset: The bed was a little too firm for us.

Plussat: The location was very convenient and safe. Close by many places to visit. Room was very spacious, had two balconies with amazing view. Everything was clean.

Miinukset: The bed and pillows are very uncomfortable. The breakfast that I had included in my stay was alright, with the minor detail that they serve you the same thing everyday, unless you order something else which is not included.

Plussat: Private parking and air conditioning

Miinukset: The bed was hard.

Plussat: Where to start! Our room was gorgeous, spotless, with one of the most beautiful bathrooms I've ever seen. The hotel itself is in an architecturally interesting renovated old building in the centro historico, walking distance to everything but just a bit out of the noise and hubbub. The staff was friendly and helpful and always available. The breakfast was served in a beautiful setting and was delicious and plentiful. I would come back to Guanajuato just to stay here again!

Miinukset: There is nothing negative to say. Everything was perfect. I have one very small suggestion and that is to put a small towel hook or rack near the sink so one can hang the towel up to dry.

Plussat: All the staff were exceptionally kind and helpful with directions, reservations and accommodations. The rooms and restaurant were beautiful, warm and pleasant to explore. The owner, Pilar, was wonderfully welcoming and gave us a hundred year history of Antigua’s growth from a bakery to a hotel, since we were curious about how an older building had become so beautifully decorated, furnished and designed. Truly a 20 year Labor of love by her husband and herself. They even designed an internal parking patio, which is rare in Guanajuato.

Miinukset: What’s not to like about a Garden of Eden right in the middle of a Paradise town!! At what hotel can you arrive in the dark because of a traffic accident on the freeway and have the host walk you to a nearby Italian restaurant and make sure you get to a performance at the Juárez theatre on time!!!

Plussat: Location is great!

Miinukset: No hot water !!

Plussat: Everything!! The owners very nice people and also the staff!! The hotel is beautiful carries a lot of the history of the town. Continental breakfast simple but good quality. Parking available in the hotel.

Miinukset: Nothing

Plussat: It is perfectly located. A couple of blocks away from Teatro Juarez.

Miinukset: Vert loudly. You get to listen to everything inside and outside the hotel. If somebody is talking outside their room you will get to hear it.

Plussat: The staff was very friendly and helpful. The hotel was walking distance to shops and restaurants.

Miinukset: We had 3 people in the room and we were only given 2 bath towels and 2 bottles of water each day.Annoying!

Plussat: The location of the hotel is wonderful. It is safe and very clean. The breakfast is good and it is important to note that it is not in the hotel building but in another hotel.

Miinukset: It is central so it is noisy at night. Staff does not always speak English but they try hard to and at the end, we understand each other.

Plussat: Friendly staff, everything at a fair level.

Miinukset: There’s no table, so not convenient. Breakfast at another hotel, but starts at 8, not available if leave early.

Plussat: I felt very welcomed all the employees were above and beyond. very friendly always with a big smile on their faces.

Miinukset: everything was perfect the only thing i do not like it was the pressure of the shower it was very weak, it was taking for ever for the hot water to come out , sometimes we had to wait 3 minute until i can feel the warm water.

Plussat: The property was centrally located off the centro. Nice walking distance to restaurants and centro area. Staff exceptionally friendly and nice!

Plussat: Breakfast was very nice!

Miinukset: Old towels, didn’t like that the cleaning personnel moved all of our open luggage and closed it... rearranging it.

Plussat: Staff were very friendly and helpful with the language barriers being English speaking. The room was very spacious and comfortable.

Miinukset: The tub wouldn’t drain completely when showering.

Plussat: A friendly and helpful staff. Convenient location.

Miinukset: Free Breakfast was poor. Rooms are average for this price segment.

Plussat: The hotel is an old but well maintained hotel, like the interior design like an "hacienda"

Miinukset: The handwasher from the bathroom has a filter like a shower making it rwally messy to use

Plussat: Nothing

Miinukset: It's old

Miinukset: Multiple readings GPS to property were faulty. On arrival at the hotel, GPS readings had us turn around and go back 1.7 miles. Breakfast both days was cold.

Plussat: Breakfast poor

Miinukset: Breakfast

Plussat: The space of the room was amazing. Anything I needed they where there to help!

Plussat: It’s what you expect, nothing fancy but clean, also good service and quiet.

Miinukset: I think it’s a little to expensive for what it actually is but at least is clean, bathrooms need updating but no a problem.

Plussat: Great beds and can't beat the location

Miinukset: Our last night we had to leave for the airport at 4 am but below us it sounded like they were building a house. Hammering or doing construction at 1-2 am. So no sleep that night but probably just a one off

Plussat: Nice big bed. Great shower with lots of hot water. Location couldn’t be any better

Plussat: the property is a cute little house mounted on the walls in the hill , might be a problem if you have access luggage as you need to climb stairs to get to the hotel , but with us Carlos the staff was very helpful , he helped us with the bags both on arrival and departure . rooms are super cozy and cute , beds are veryyyy comfortable . i loved the hotel it was just like its town colourful , cute , compact and full of warmth . staff was extremely helpful , especially Carlos he went out of his way to help us <3 !

Miinukset: we got a room facing the road which faces a school , so it got a bit noisy in the mornings ! but hell it was like our alarm every morning , helped us be on time lol .

Plussat: Location

Miinukset: They only accept cash

Plussat: Staff are helpful. The location is excellent.

Plussat: Very unwelcome place

Miinukset: I was told I was going to pay 37 per night and I ended paying 60 per night!!!

Plussat: Cleanness. Location. Friendly staff.

Miinukset: Beautiful place, clean, nice and friendly staff. Excellent location close to everything. Recommend.

Plussat: Locations

Miinukset: Bed

Plussat: Location! It’s right next to the Pipila lookout, so the view is the best (and sorry the only good) part of this hotel. For solo female traveler who wishes to take time and shoot sunset/sunrise with tripod and camera, I would recommend as safer choice.

Miinukset: I really want to like this hotel, but it was overwhelming and I’m glad I only stayed a night. *I will definitely be back to Guanajuato itself though! 1- Check-in not available on time I had to wait 30min+ past promoted check-in time. 2- Room changed without notice I booked a room “with balcony” because my purpose was to take sunset/sunrise view from 2nd floor balcony, the best and safest spot for myself and camera. Nothing was mentioned upon check-in, then realized once opened the door, I got a 1st floor room “without balcony”. I asked, then the front agents suddenly stopped communicating in English and only respond when I use Spanish google-translation. First- oh because it’s all booked. Second- we have water pipe issues with all rooms with balcony... ??? 3- questionable CLEANLINESS Upon entering the room, not only I was shocked to realize I have no balcony but to look down the floor with hairs all over. And on table, around bed. They have no room to switch, so housekeeper came in to wipe briefly. 4- questionable CLEANLINESS And at last I found a dirty socks hanging behind the bed. 5- Room temperature It was chilly at night but there was only one thin sheet, and rolled up blanket in old cabinet- not encouraging to use.

Plussat: Very comfortable beds, overall spotlessly clean, and great location.

Miinukset: The shower drain was not cleaned out and there were still hairs present from previous guests.

Plussat: Modern room and amazing view of the entire city. Quiet compared to being downtown

Miinukset: We didn't know about the lift that takes you up to the hotel/it was not in service when we arrived, so bringing our luggages down the stairs was hard. But fortunately when we left at the end of our trip, hotel staff accompanied us to the lift and we got a taxi downtown.

Plussat: The hotel comes with the best view in Guanajuato! You will be ideally situated by the Monument of Pipila and you have free unlimited access to the Funicular which only takes about 3 minutes to get to the center of Guanajuato. Many rooms have balconies which is perfect to relax and take in the beautiful views. Keep in mind that the funicular closes at 9:45 pm after which you can either walk up or take a taxi back to the hotel. The staff has been amazing and the hotel is very clean. I would stay here again.

Miinukset: Nothing

Plussat: Great location, overlooking the city with free usage of the fernicular. Room was nice, great big balcony and good bathroom and big bed.

Miinukset: Staff was a bit cold. No breakfast. Old fashioned.

Plussat: Fantastisk view and the staff was very helpful!

Miinukset: The is not a lot of privacy in the room we had. The toilet to the room next door and the hallway, was only seperated by a thin glassdoor, which is even a bit transparent so you can see the light through during the night.. and hear everything...

Plussat: I like the location, the room was very clean.

Miinukset: I didn't like that they charged me 3 night and I only stayed one night.