Guanajuato hotellia

Plussat: I like the room, the view ,the patio everything was really nice

Miinukset: I like everything

Plussat: The pleace it's beutyfull out side

Miinukset: The service it's bad. The rooms are old and not real clean.

Plussat: The architecture. Staying at a castle

Miinukset: How unwelcoming staff are No tea/coffee facilities in the room No "don't disturb "signs. So you get a knock every morning from the cleaners How run down the place is

Plussat: Everything

Miinukset: I think only need a fan, in the restroom

Plussat: The external of the building was really nice and clean.

Miinukset: Our room was dirty, I forgot my sandals so I had to walk barefooted and the bottom of my feet got almost black with from all the dirt. The telephone didn't work and the staff said that they will send someone to fix it but it never happened; therefore we couldn't order room service. There was no bar and the restaurant looked more like a banquet hall.

Plussat: It was a great old castle. No, it was not like a modem hotel... but that’s part of the charm. If you like staying at the historic properties I’m Europe you’ll like this.

Plussat: Great location, beautiful place and very clean.

Miinukset: I asked for the menu to order some food and they never brought it. I called twice...

Plussat: Spacious and clean rooms

Miinukset: Staff could be friendlier...

Plussat: Breakfast buffet was quite expensive but tasty.

Plussat: Beautiful property, nice and friendly staff, attention to detail.

Miinukset: Nothing to write here.l7

Plussat: Great facilities, spacious and comfortable rooms. Very good WiFi. Parking on premises.

Miinukset: I didn't like the fact that my window was facing the courtyard of another hotel which had a party going on at night (not the hotel's fault I know). I asked to change room as the party would continue until late. The hotel refused in changing me the room as the hotel was "apparently full". Nothing was done from their side, therefore I went to the pharmacy and I bought earplugs in order to sleep that night. I would have appreciated them offering me earplugs as a solution not me going late at night to buy them.

Plussat: Location, Clean facility

Miinukset: We Had 3 rooms. one in Good conditions, the second one with a lique at the air conditioner that was droping the water in the carpet, we asked to fix it and they never did. Those 2 rooms were in a new building at the 5fth floor The third Room was at the end of a long corridor in an old building, and had a lot of problems like they did not had light at the shower, the air condinioner was not working and the key did not work correctly. We asked to repair and they did after 2 days.

Plussat: Serene and comfortable

Miinukset: The food was expensive and not that good. I don’t mind expensive if it’s good.

Plussat: The hotel itself is so beautiful designed with arches and a Spaniard mission theme. The staff was kind and helpful and it seemed like they enjoyed their job and wanted to hotel to succeed

Miinukset: The internet in my room didn’t work and the staff tried to fix it but they couldn’t. The lobby had internet so I ended up using that. The pillows were hard and tough to get used to but when you’re tired from walking around the city you can sleep on anything. Parking is far from the hotel.

Plussat: The attention of the hotel's personel

Miinukset: A little bit noise

Plussat: Location is great

Miinukset: The beds are so hard & the a/c was leaking water, it's smells to much of humidity

Plussat: Food at the restaurant was delicious. Cooks were very friendly and accommodating to our requests. We're a vegan family. Withing walking distance to main attractions and it's downhill. We would catch a taxi to return to the hotel.

Miinukset: Beds, pillows, and linen aren't that comfy. Bedding wasn't warm. No hand towel or rug for bathroom floor which was VERY slippery. Room was very different from the one in the pictures in the site. If you're traveling with a stroller make sure you're room is on the floor that the elevator is. We had to walk more stairs to get to ours.

Miinukset: The noise. You can hear everything that goes on outside your room.

Plussat: The room is very spacious and comfortable.

Plussat: Nothing

Miinukset: The room was noisy, and dirty, as well the bathroom. The staff wasn’t kind and they didn’t know the answers about some complaints. WiFi wasn’t available in the room because of the routers distance.

Miinukset: Hotel staff did not know a word of English try to translate that the room was nasty and had went carpet and they did nothing about it horrible stay at the place beware.

Plussat: Everything in the hotel was good and clean. People were respectful. Didn’t have anything missing

Plussat: This an old hotel with lots of charm. It's pretty basic but served our needs for one night. Room was large and clean but dated.

Miinukset: The free WiFi is only available in the lobby and it's really slow, 3G.

Plussat: The room was sold out and and didn't stat here

Plussat: Close to Parque de las Ranas, where they had a stage and a giant screen for the Festival Cervantino.

Miinukset: The bed I slept on was worthless. It would squeak anytime I barely moved. I could not get a good night's sleep. Also, I was never able to get wi-fi signal, even though I stayed on the second floor.

Plussat: Loved how close is was to downtown yet still quite from the hustle and bustle of downtown.

Miinukset: At first the shower drain was clogged they fixed it the second day!

Plussat: It had a rustic feel, facilities were clean.

Miinukset: The last 2 nights, a group of young students who came to the city for a competition kept my wife and I up almost all night. On both nights we called reception to complain and the first night it worked but not the second. Kids were laughing, slamming doors, running on floors, it was bad!

Plussat: Hotel looks nice and traditional. Staff is kind and helpful.

Miinukset: Worst wifi on earth. No fridge.

Plussat: Location

Miinukset: Tv poor reception. No remote or way to turn on air.

Plussat: Warm water

Miinukset: Very bad wifi. Goes down regularly. Not possible to do work. Very awkward room.

Plussat: Hotel location , the room and the city.

Miinukset: When we arrive to the hotel everything seems good but when we went to eat out and came back after one hour and try to take a shower we noticed the water is not hot we called the front desk more than 4 times they said you need to let the water run for few minutes...we did it more than that but water still pretty cold for us and our baby. So, we ask for another room but they said nothing available. ...and no refund. We removed our luggage and asked them for management to speak with but they said they are unavailable at the moment. We called the police for help and even showed the police our room shower and he realized water is not hot enough...and he maid a report for us and we left hotel and back to our city again......very bad experience for my family vacation yesterday.

Plussat: Nicely decorated.

Miinukset: Too expensive for where and what it is.

Plussat: Location & comfort where great value for the money. A little quieter part of town - would recommend to others seeking peace at the end of the day.

Miinukset: Not much to dislike

Plussat: Comfortable and clean place. The staff was very kind...

Plussat: It was a nice hotel, location is on a strip mall but it’s good. Room was spacious and comfortable.

Miinukset: Wished we could’ve had an early check in, the place was not packed and there was availability. Some places had bad cell reception and WiFi.

Plussat: Breakfast good. Convenient supermarket opposite.

Miinukset: Overpriced for the standard. Not really 4 star as claimed. Too far outside the historic centre unless you have transport.

Plussat: Great breakfast Friendly staff

Miinukset: Checking in process tedious Rooms were not ready when we checked in late afternoon No key for one room Safe not working in one room Rooms not fully stocked

Plussat: Quiet room.

Miinukset: They don’t have late checkout, I call because I was out in a tour that I was going to be one hour late , and they told me not , that they need the room and tell me you need to comeback now , even I says my luggage was ready and the room was fear clean .

Plussat: Rauhallinen sijainti keskustan tuntumassa. Alas voi halutessa kävellä. Ylös tullessa käytimme Uberia. Vieressä kauppoja yms.

Miinukset: Huoneessa wi-fi hieman heikko ajoittain.

Plussat: In a good spot for supplies

Miinukset: I like the old style hotel..

Miinukset: The bathroom

Plussat: - location - the lady who made breakfast eggs. in general she must have super power because she made eggs the morning of the wedding, she served food the wedding night and she made eggs again the next morning. I wonder when she slept but she was still very warm, welcoming and friendly and I hope the hotel pays her properly

Miinukset: When we arrived nobody at the reception spoke English. We were guided to our room which had that sewy smell described in many reviews here before. Our friends had the same smell in their rooms coming from the bathroom. What made me angry the most was that upon arrival for breakfast after the first night we provided our room number as requested by the staff at the entrance. There was a confusing list our room was not on and we were asked for a breakfast voucher which we didn’t get at the reception the afternoon we arrived. Our room number and our friends room number were noted on a piece of paper and after a while the man from the staff came back and claimed we didn’t pay for breakfast. I showed him the mail from booking.com with the confirmation that we payed and he said he will check again. The next morning the same procedure: we said our room number and started having breakfast. After finishing we left and suddenly the same man followed us and aggressively told us to pay now for breakfast. Only after an intense discussion at the reception (and it is very difficult to discuss if no one speaks English) we were told that it was ok and that we payed. No sorry here though. We finally got two vouchers for breakfast. One to hand to the man who followed us and one for the next morning. Glad everything went according to the common procedure.... Some smaller things we wouldn’t have been so angry about without the breakfast payment incident: Concerning the bathroom I liked in particular a sticker on the mirror telling us that a dripping water tap costs about 40 liters of water per day. But to have some warm water for the shower we had to let water run for about 5 minutes. Also not great for the water consumption. The soap provided by the hotel that we unpacked was replaced every day by a new which I also didn’t find very sustainable. It would have been sufficient to leave a fresh package in case we run out of it but not throw away the peace of soap every day.

Plussat: Nothing everything is bad

Miinukset: Very noisy during our stay, it was saturday 21st of September and my sons birthday the following day. We werent able to sleep nor relax as the music was too loud and noisy! I booked this hotel because it says the pool is heated but its so darn cold and when I asked the reception they insisted its 27degrees but its far colder than that! I wished she jumped into the pool and check it herself as it was freezing. The elevator is too far as you have to climb stairs before you can use it. The breakfast buffet is terrible, very bad taste and cold and very low quality. They were preparing the menudo soup past the breakfast time when it should be ready for guests who wants to start their day early!

Plussat: Construcción and space

Miinukset: Water pressure is poor and make it difficult to shower and flush the toilet

Plussat: The hotel is located far from the center but it is really good if you are staying for a night. There is a big shopping mall and lots of shops. Huge underground parking (which is free if you stay in the hotel). The room is really good, clean and has a nice view on the city. Breakfast is good and tasty.

Miinukset: -

Plussat: A friendly and helpful staff. Convenient location.

Miinukset: Free Breakfast was poor. Rooms are average for this price segment.

Plussat: The hotel is an old but well maintained hotel, like the interior design like an "hacienda"

Miinukset: The handwasher from the bathroom has a filter like a shower making it rwally messy to use

Plussat: Outstanding service from front desk and restaurant breakfast has lots of choices highly recommended

Miinukset: One member of staff, Amanda at the desk, was extremely pleasant and efficient. NIght desk clerk not so much. The facility is old and dingy, in need of a face lift if not razing. There was no hot water at the sink in our room. Walls are paper-thin; normal conversation level of guests in the next room kept us awake at night. The Applebees restaurant adjoining the hotel served perfectly horrible margaritas, food was mediocre at best, though a baked potato and and another potato dish rose above the ordinary.

Plussat: The space of the room was amazing. Anything I needed they where there to help!

Plussat: The addres on the web takes you somewhere else and we were lost for allmost 2 hrs. That is very frustrating

Miinukset: The water was not clean . one of our doors did not locked and one bedroom smell alot a smoke

Plussat: The property is pretty big a lot of things to do

Miinukset: The day I stayed there was a big group of kids that camped trough the night they where playing and screaming till 11 pm we where really tired that day and wanted to rest but unfortunately this event happens and at night it rained like around 2 am and there was a big leek on the roof we hade to move the bed around because one of the leeks was right above our bed

Plussat: Great service, lush gardens, great food! We loved our cottage

Plussat: Everything was pretty good, service, and clean, They offered us free rides to go to Guanajuato Downtown.

Plussat: Lovely setting amongst trees hundreds of years old. Cabin smelt musty but after airing out it was fine. Beds very comfortable - they looked new. Plenty of hot water and good water pressure. Swimming pool huge and warm ? 30c. Interesting walk into the local village.

Miinukset: The food in the restaurant was disappointing. Breakfast was OK and the waiters tried hard. The shower could be updated in Cabin 3.

Plussat: there was a noisy group of kids staying at the hotel near our reserved rooms, so the staff offered us to stay in bigger rooms further away, which turned out to be the Hacienda's previous chapels. this turned out to be a very nice and special experience. there was also a nice restaurant at the site with good food. Good value for money.

Miinukset: The problem is that this Hacienda is registered as Guanajuato, but it is more than 10 km away from Guanahuato, closer to the city of Silao. The way is a bumpy road through shanty-towns, not exactly a nice trip from the city, definitely not at night. so if you you're planning on staying there and going out back to Guanajuato - forget it.

Plussat: Pictures online are not accurate at all. Old hotel and very cold. Had to complained multiple times to get a heater and extra blankets. Very loud as there was a wedding there until 1am. Super loud music and not able to sleep until 3am.

Plussat: Lovely hotel in beautiful historic building in great central location

Plussat: Great little hotel in the middle of the plaza. Close to everything.

Miinukset: Lots of steps with no elevator.

Plussat: Very nice and spacious room and lovely hotel. Very friendly staff.

Plussat: The appearance and style of the hotel.

Miinukset: It was very dark and cold everywhere. But I guess it goes with the style of the hotel.

Plussat: The breakfast ordered off the menu was very good. The location was excellent, in the center. The outdoor dining was a treat. The front desk was very helpful.

Miinukset: nothing

Plussat: Location (main plaza) Ambiance

Miinukset: Some rooms are small

Plussat: Beautiful view from two terraces. Would stay there again.

Miinukset: Room location was horrible overlooked a main thoroughfare alleyway Terribly noisy

Plussat: Great location - in the central area of the city Bed was very comfortable and the room well appointed Very nice bathroom with great shower and lots of hot water

Miinukset: There was no air conditioning and although it was cool outside at night, there is an entrance to a major street tunnel right behind the hotel so it was quite noisy if the window was open. May want to consider a room on the front side of the hotel which may be less noisy at night.

Plussat: Great location, lovely room

Miinukset: Parking 15 minute walk and pricey

Plussat: Great location. A short walk to the town’s’ main attractions.

Miinukset: Room was a little dark, but you could ask for one facing the street.

Plussat: Great location

Miinukset: Breakfast was at another location not this hotel but walk was short. My only wirry woukd be during bad weather

Plussat: Great location, exceptionally clean.

Miinukset: All ok

Plussat: Location is perfect. Room is comfortable. And breakfast buffet is great.

Miinukset: The bed will noisy if you shake it haha

Plussat: excellent breakfast, clean great location

Miinukset: nil

Plussat: Tunnelma oli jotenkin kotoinen, rauhallinen.

Plussat: The breakfast at the hotel 2 blocks away was very good. Hotel location was excellent. The staff at the front desk were very pleasant and helpful.

Miinukset: Our room was on the side of the building above the traffic tunnel. I could not have sleep without my ear plugs. My husband has diminished hearing and is able to ignore sounds.

Plussat: Location. Outside of the hotel has 3 good street venders. They are all good. Staff were very helpful about taking the bus option to Leon airport. I’m a female solo traveller, Guanajuato was very safe.

Miinukset: Had a room with virtually no window. Property reflects the price. Paid price in local currency at the hotel was higher. too tired to argue but please check the amount. WiFi was very slow at times.

Plussat: Super nice staff, nice small terrace with nice view, comfy rooms with two double beds, great price, best location

Miinukset: Well the great location has its cons as well - the building is old so it is poorly soundproofed - at 7am the church bells start ringing every couple of minutes, so if you want to sleep in, take a hotel away from here

Plussat: Nothing

Miinukset: The staff was absolutely awful. They were totally unhelpful, and were rude & inconsiderate.

Plussat: good service from staff especially Mr. Fabun

Plussat: The location is good.

Miinukset: Very basic facilities.

Plussat: While difficult to find it is in a good location within walking distance of major city sites.

Miinukset: We had two beds in our room, when pulling back the covers on one bed there was obvious dirt in the bed. My wife forgot 2 shirts in the room. We had checked out and went back a couple hours later. The staff checked the room and they were missing. The contacted cleaning lady who said they were in the laundry. Staff didn't have key to laundry. Lady took a bus back to hotel and delivered one shirt. The other is gone for good. This is unacceptable. Additionally, parking problem should be advertise with options upon arrival. It was a nightmare. The staff were very kind and actually went with us in our car to show us where to park.

Plussat: The price and location is great, the staff super amicable

Miinukset: If you’re sensitive to noise, it is quite loud

Plussat: Great location, room was comfortable and had good bathroom facilities.

Miinukset: Room was a little damp, but opening the windows fixed this. Noise from the street (passing bands, cars with loud music, church bells) kept us up at night till 1am.