Guanajuato hotellia

Plussat: Like the beautiful city of Guanajuato, this hotel is truly one of the best-kept secret gems of world travel!

Plussat: A gorgeous building with gardens and fountains throughout. Super comfortable bed in an enormous room with a lovely view of the courtyard and surrounding bluffs. We loved using the private movie theater. Spa was relaxing, even if some facilities were closed. Great part of town with several restaurants and small parks nearby. Helpful staff. Quick and tasty room service.

Miinukset: The sauna and men's steam room were closed for repairs. The hot tubs were either tepid or scalding.

Plussat: I loved that the hotel is not located in the old center but just outside. This gives one tranquility, quiet, and a respite from the hustle and bustle.

Plussat: One of the most elegant properties in the world Staff in uniform, attention to detail, exquisite attention to details Two wonderful pools in a small luxury hotel Refined dining and bar Great Sunday brunch location Rafa supervises all of the food and beverages and is incredibly attentive and professional

Plussat: Our trip was AWESOME , hotel is BEAUTIFUL pool is warm, food is amazing and they have the local craft Allende beer which is soo good. would i stay here again ,, YES One thing.. our air conditioning in the room was horrible it smelled SOO BAD, we basically spent the whole time with windows and doors open, which is not bad cause the natural air is good. We complained on the 1st day and nothing happened 2nd day we waited and hit town came back and still nothing happened 3rd day called 2 x and nothing finally fustrated with the fact, walked down to reception and asked them to please help with the air.. Maintenance finally came out to the room tried fixing it , couldnt figure it out ask if we wanted to change rooms but we agreed to stay with the expection they bring out a fan so they did Besides that mess it was beautiful , i would recommend them to fix the air in that room :) thank u for all the attention again its a beautiful hotel!!

Plussat: What started as an old home has been transferred into a stylish classic hotel with so many amenities. A beautiful pool area, a terrace with a view and a hot tub, a spa, and several places to dine. It was a quiet oasis on a lovely street in a part of Guanajuato where we have not formerly spent much time. A busy time in town, but this was a blissful place that was truly hard to leave.

Plussat: Spectacular property. Great service. Best location.

Plussat: Everything

Plussat: The hotel environment, room facilities and bathroom with shower size , spa

Miinukset: Slow service with bar and restaurant

Plussat: Rooms are very spacious and spotless, great restaurants, great location, amazing pool and rooftop bar with incredible view of the city!!!

Miinukset: Main restaurant doesn’t open every day!!!

Plussat: Comfortable beds, great amenities, beautiful view, quiet area

Plussat: El lugar muy bien restaurado y lleno de objetos de arte . Excelente ubicación y instrucciones de buen nivel . Los cuartos amplios y cómodos .cama muy cómoda . Linda vista y Excelente baño.

Miinukset: Muchas escaleras. Falta iluminación en los cuartos y pasillos En el cuarto abajo del bar hace mucho ruido y no lo avisan de antemano

Plussat: Great service and location

Miinukset: Poor bathroom amenities

Plussat: This hotel is beautiful, it's architecture, it's spaces. We loved out room, very clean, great water pressure, excellent design. I would stay once again.

Miinukset: It would be nice to improve some aspects related to personnel attention, some small details, but in general they were always able and supportive

Plussat: The convenience of having all the amenities in the hotel. The room was spectacular it made me feel relaxed and comfortable.

Miinukset: Upstair guest were making a lot of noise at night. We called front desk to let them know about the situation and it still continued. Other than that we enjoyed our stay very much.

Plussat: Beautiful place with the best personnel and great location. They were extremely nice and helpful. I really recommend this hotel.

Miinukset: Nothing

Plussat: The view of our suite (6) was amazing. It has got the best view over the city in the hole hotel. We loved the combination of art and the old architecture a lot. And the hotel is also really close to the historic city center which is great to explore the city quickly as we had to, because we only stayed one night.

Miinukset: There was nothing i didn't liked. We had only one little issue with the temperature of the water in the pool and in the shower. For us it could have been a bit warmer.

Plussat: The view from the master suite and the pool

Plussat: Everything. It’s gorgeous.

Miinukset: Blank

Plussat: Everyone was great at this property! t]The reception staff, the wait staff at the restaurants and bars, and the women who cleaned our rooms all made our stay more enjoyable! The rooms were very comfortable with large spacious bathrooms nad great bath products. I loved the infinity pool they had and the rooftop bar had great views of the city, both day and night!

Miinukset: My only complaint was that the prices for food/drink at the restaurant was a bit pricier than other places in the city that had same quality food.

Plussat: The building is great and unique, rich in artistic works. They renovated it only a year ago. Large rooms, large bathroom and excellent water flow. The common areas are pleasant to sit down and the view is lovely

Miinukset: When we arrived at the hotel they gave us a room from the one we ordered. The receptionist claimed that it was not their problem but that of the booking site and that they had no place in the hotel. Just as I went downstairs and showed her that I had booked a room with a balcony, she suddenly found a room. It was an unpleasant experience for a high class hote Be aware that the regular room doesn't have a window.

Plussat: The location was perfect! Quick walk to all tourist places and breakfast was delicious. Room was very spacious and excellent service. Would highly recommend to anyone visiting Guanajuato.

Plussat: Nice old house, very well located in downtown

Plussat: adequate breakfast choices, clean room, quiet nice staff

Plussat: The location was in the centro , close to everything! It was not as noisy as we thought it would be!

Miinukset: Nothing

Plussat: We had a very spacious and clean suite with a balcony view of the Basilica! Central location makes it very easy to explore the city on foot and we walked everywhere during our stay! Breakfast is really good with different hot dishes everyday and breakfast staff is very cordial and efficient! We really loved the vibes surrounding the hotel! Guanajuato is so full of life and La Casona is definitely part of the charm of this lovely city!

Miinukset: Only thing we had a little issue with was the bar next door blasting music deep into the early morning on a Friday night, but that wasn’t the hotel’s fault.

Plussat: We didn’t stay at the Casona, our room was not ready and they offered a room at Hotel Regina, on the street behind. Its was ok, especially because it was a one night stay. The staff was very helpful. The room was clean, but a bit noisy. It was our choice to take the room and not wait for the one we had originally reserved.

Miinukset: There was a big glitch with the taxi that was requested by the hotel for an early morning drive to the airport. It did not arrive but the receptionist managed to get us one. Taxi service should be more reliable.

Plussat: Great central location to the main sites. Breakfast is wonderful and varied, and the staff is very friendly and attentive. The room was clean, large, and comfortable.

Miinukset: We had a two-level room, and the air conditioner was oddly placed so that it cooled the lower level (which was never warm) and didn't cool the upper level (which was always too warm).

Plussat: Location was great! It was very clean, spacious with a balcony. Staff was friendly and breakfast was really good!!!

Plussat: Wonderful place thank you.

Plussat: Staff excellent, room very comfortable, great location

Miinukset: Lighting in the room a bit dim

Plussat: This hotel is one of the best I have ever stayed in. I won't spoil any of the surprises but lets just say that this hotel goes the extra mile. The room was fantastic (we received an upgrade on arrival). The staff were so friendly, helpful and interesting. The facilities were excellent including the spa, we had a treatment while visiting and it was very professional. I would visit this hotel again in a heartbeat. Thank you for such a wonderful experience.

Plussat: Beds were comfortable, hotel was very clean and stylish, customer service excellent, and location was amazing.

Miinukset: The first room we saw had multiple beds and quite large but no window. The staff was able to move us to another room but I think it should be noted that there’s no window.

Plussat: Hotel was wonderful and so was sraff

Miinukset: The elevator was not working 90% of the time so we had to walk up 3 flights

Plussat: The staff were very attentive and hospitable. The hotel is centrally located. Had a wonderful experience!! Would definitely come back!!

Plussat: Location and staff

Miinukset: The bathroom was too small for a property of this level.

Plussat: Staff are great and helpful. Included breakfast was outstanding at great restaurant next door. Location can't be beat. There is some noise from the adjacent Jardin Union, but inside room was quiet. Rooftop views are amazing.

Miinukset: Rooms are very variable, but quite nice. Only downside that we experienced was our Cynthia room, while quiet even though next to elevator, had no drawers except one tiny nightstand draw, and the armoire only accommodated the length of a sports jacket. Gown had to be hung from the curtain rod for entire stay. Likewise nowhere to place toiletries except on stand in shower area that got very moist, so we moved the stand to the WC. Putting in some under sink drawers would help a lot, big enough for some clothing as well. Otherwise it was a great stay.

Plussat: Breakfast was taken in a restaurant two doors away from the hotel, and it was very good, with generous portions and a wide choice of dishes. However, it was only available from 9.00 a.m. onwards, which would have been problematic for anyone wanting an early start. Fortunately for me, I did not need breakfast before 9.00 a.m.

Miinukset: I was very disappointed in the room which I was given. Astonishingly, there was nowhere to put my clothes - no cupboard or wardrobe or clothes drawers. There was a desk, but no chair on which to sit at the desk. The lighting, while modern, was rather dim, so it was hard (almost impossible) to read a book. The ceiling was low, the view was on to an inner courtyard, and there was inadequate seating from which to watch TV or read. I am amazed that a hotel of this quality should offer its guests accommodation like this. It is true that when I complained, I was offered the chance to change rooms, but it did not seem worth the disruption for a stay of only two nights. The manager admitted I had been given the worst room in the hotel, but offered no explanation of why I had been put in that room.

Plussat: The hotel is beautiful, elegant (gorgeous Julieta 209!) and in an excellent, central location. The staff is super friendly and attentive. It was my husband's b'day and the staff not only offered him a beautiful desert, but they also prepared a greeting card with personal greetings and signatures of EACH and ALL the staff! Amazing and moving! Kudos to1850 for affording us a perfect Guanajuato stay!

Miinukset: We would have appreciated more complimentary coffee capsules and water...

Plussat: Staff, location, cleanliness all outstanding . Included breakfast was beyond outstanding.

Miinukset: Lack of any drawers and minimal storage space in our particular room.

Plussat: Great location! Between Basilica and University

Plussat: Great location, great food

Plussat: Good location. Kind staff.

Miinukset: Everything perfect

Plussat: everything

Plussat: The staff is amazing. Perfect location. Walking distance to pretty much everything. My wife speaks spanish I dont. The staff spoke English to make it easier. They called a taxi for us back to the airport. They are very helpful and give us good care

Miinukset: Kinda noisy on the weekends if your room overlooks the university

Plussat: Amazing location! It was center to everything and the staff was very friendly and went above and beyond for us.

Miinukset: Nothing..everything was great

Plussat: Unique building with great views of the city. Very central location and easy to walk to POI. It was also wonderful being able to "valet" the car as parking is very limited with in the center of the town.

Plussat: Great location in the heart of Guanajuato. Confy big double beds. Very clean. Helpful staff. Good breakfast.

Miinukset: Breakfast is in a nearby building but it was not an issue.

Plussat: Great location, clean, lovely staff.

Miinukset: Nil.

Plussat: The view The privacy Quiet Helpful staff

Miinukset: Broken chairs No way to secure windows in open position Too much dust Linens were stiff

Plussat: Very friendly staff. Off street parking. Great location.

Plussat: Breakfast was the best we had in Guanajuato! Juevos Mole. Alex and Lola and the rest of the staff were excellent. Location was fabulous. We loved the unique architecture of the building, with the old stone oven, spiral staircase, etc.

Miinukset: The bed was a little too firm for us.

Plussat: Excellent Hotel with a traditional style and a lot of character without losing in comfort. Very nice views over the city from the room. the staff very friendly and attentive. The breakfast very complete.

Miinukset: n.a.

Plussat: Our favorite place to stay in Guanajuato. Staff is very gracious and helpful. Rooms spacious and comfortable. Views of the city spectacular.

Plussat: The location was very convenient and safe. Close by many places to visit. Room was very spacious, had two balconies with amazing view. Everything was clean.

Miinukset: The bed and pillows are very uncomfortable. The breakfast that I had included in my stay was alright, with the minor detail that they serve you the same thing everyday, unless you order something else which is not included.

Plussat: Private parking and air conditioning

Miinukset: The bed was hard.

Plussat: Everything!! The owners very nice people and also the staff!! The hotel is beautiful carries a lot of the history of the town. Continental breakfast simple but good quality. Parking available in the hotel.

Miinukset: Nothing

Plussat: The room was really large and the decoration was really authentic Location is excellent, minutes away from everything yet in a quiet area

Miinukset: The breakfast was really basic (only juice, coffee, one piece of local pastry and a small plate of fruits) - could add some eggs or meat, to make it a complete breakfast

Plussat: All the staff were super supportive and kind. Good location to sightseeing.

Miinukset: Hot water was not available after dinner time. Not sure the reason, but might be due to a limited supply capacity.

Plussat: Great beds and can't beat the location

Miinukset: Our last night we had to leave for the airport at 4 am but below us it sounded like they were building a house. Hammering or doing construction at 1-2 am. So no sleep that night but probably just a one off

Plussat: Nice big bed. Great shower with lots of hot water. Location couldn’t be any better

Plussat: the property is a cute little house mounted on the walls in the hill , might be a problem if you have access luggage as you need to climb stairs to get to the hotel , but with us Carlos the staff was very helpful , he helped us with the bags both on arrival and departure . rooms are super cozy and cute , beds are veryyyy comfortable . i loved the hotel it was just like its town colourful , cute , compact and full of warmth . staff was extremely helpful , especially Carlos he went out of his way to help us <3 !

Miinukset: we got a room facing the road which faces a school , so it got a bit noisy in the mornings ! but hell it was like our alarm every morning , helped us be on time lol .

Plussat: Location

Miinukset: They only accept cash

Plussat: Staff are helpful. The location is excellent.

Plussat: Very unwelcome place

Miinukset: I was told I was going to pay 37 per night and I ended paying 60 per night!!!

Plussat: The location is perfect

Plussat: Location

Miinukset: A little noisy, but it's in the center.

Plussat: Regarding bed clothing it was definitely not luxury. If it hasn’t been for the jacuzzi this should have been noted as a 3 star hotel.

Miinukset: Besides bed clothing the breakfast was not high quality. Tea, for example was not even served in a proper tea pot & bread was not fresh.

Miinukset: Air conditioning leaked all night. Was noisy outside. Bed was not that comfortable.

Plussat: The property was absolutely beautiful. The location, while a bit away from the town center, was easy to get to, and the town was an easy walk.

Miinukset: Breakfast service was a bit off. They need to learn to serve tea properly.

Plussat: Beautiful hotel with a large park and duckpond for rowing across the street

Plussat: Staff was awesome, they went out of their way to make us fell welcomed. Presidential suite super spacious and the decoration was superb. If you live peace and quiet, you will love this hotel.

Plussat: Excellent room, views.

Miinukset: The hair dryer wasn't in it's place.

Plussat: amzing neighnourhood! the pool has a panoramic incredible! and the breakfast pretty good!!

Miinukset: anything, for me is all ok a wonderfull vintage

Plussat: Staff very friendly and helpful. Easy parking. Great central location.

Plussat: The area is very nice and also this hotel had a nice vintage design. The breakfast was good as well.

Miinukset: The noise from trucks and vehicles passing through was kind off pissing for us during the early morning. I would recommend to install some double glass windows maybe.

Plussat: The property id beautiful and the staff are very welcoming and accommodating. It was quite but close enough to Centro to get there easily by cab.

Miinukset: Nothing really.

Plussat: The beds were very comfortable. The location is excellent; it's a block away from the city center (Teatro Juarez), so it's easy to get there, but at the same time it is more private and quiet. The staff is friendly and helpful.

Miinukset: Our booking said that breakfast was included but when we arrived the staff in the restaurant said that it was only the Continental breakfast, which includes one glass of orange juice, coffee and white bread. For the room price I expected more. I complained in the front desk and we were upgraded to American Breakfast, which includes eggs, hotcakes, etc. I think that the description in the booking could have been better in regards to breakfast to help guests avoid the unpleasant surprise.

Plussat: Big room and art

Plussat: This hotel is right in the heart of town. It has a lovely colonial decor, and the rooms are very comfortable.

Miinukset: The noise can carry somewhat from the town.

Plussat: Really friendly staff. Great room. Really comfy bed. Nice little seated area. Tiny princess balcony. Hot shower. Good food at restaurant. Fast WiFi. Piano music one day. Snack dab in the center of Guanajuato.

Miinukset: Because the hotel isn’t carpeted, sound does kind of carry. I recommend that you request a quiet room. My room faced the street. Which was fine except for the car alarm that kept on going off one morning.

Plussat: Rooms had high ceilings which helped the room from becoming too stuffy. Staff was friendly. Location was nice. Within walking distance most things.

Miinukset: Room was right outside a stairwell which made privacy and noise an issue. Also forget about going to bed early on Thursday, Friday or Saturday, there is a nightclub right next door to the hotel so we were forced to listen as well as feel the vibrations from the club music till about 3 AM. The security safe in our room was not securely bolted down. While the safe did work, all someone had to do was pick up the entire safe and they could of made off with our passports, extra CC and traveling money. The safe wasn't heavy either. I could lift it with one arm. Bathroom window which was the only ventilation for the bathroom overlooked an alley which was apparently used by alot of people to smoke and chit chat. The smell coming from the shower drain was just foul. The first night I ran to the La Comer (supermarket/ walmart clone) to buy an air freshener to help with the smell. I think the hotel staff knew about this since they would always place a towel over the drain (which helped alittle). The only storage in our room was a wardrobe (think closet). No drawers or shelves in the room or bathroom. So be ready to live out of your suitcase.

Plussat: Loved the staff!

Plussat: Wonderful room with a spacious patio. Nice staff. Upscale decor and nice touches such a good coffee in room.

Miinukset: I didn't like that the room rate did not include breakfast. Also that there was. O elevator.

Plussat: The property was centrally located off the centro. Nice walking distance to restaurants and centro area. Staff exceptionally friendly and nice!

Plussat: Breakfast was very nice!

Miinukset: Old towels, didn’t like that the cleaning personnel moved all of our open luggage and closed it... rearranging it.

Plussat: The location was great, The room was realy confortable and bigger

Miinukset: There are anybody at reception, Get the keys was a litter confiuse

Plussat: Interesting furnishings, good beds, lots of pillows and towels. Friendly, accommodating staff.

Plussat: The staff was so nice. Immaculate! Great location. Fun rooms. Staff carved out a parking space for us right in front. Satff also very helpful.

Miinukset: From the booking it looked like we were going to get a room with a bathtub but we didnt. Anyhow to much to do so bath wouldnt have happened anyway. Just wish booking.com would make it more clear which room you are getting when it appears you have an option. Minor complaint, the salsa that came with breakfast was really watered down. Shouldn't serve it in that condition. The morning before was better.

Plussat: Excellent location for people without a car. Check in was smooth. Room was perfect except for bathroom door which let in light from the lobby/reception area. So the room was never real dark. Bathroom door had to be kept closed all night because of barking dogs. Hey, but that's Mexico....would recommend.

Miinukset: Room not dark enough. And barking dogs...but can't do much about that. Bathroom door kept the barking sound out.

Plussat: Rooms are nice, furniture is lovely and the bathrooms are special. stuff was very friendly and even we had to move the room for two nights, they managed to give us another double room in the end. It’s about 15 minutes from the historic center. I recommend this hotel.

Miinukset: The water wasn‘t hot all the time but no big deal

Plussat: The hotel is so clean and comfortable. The room, and especially the bathroom, was very spacious. The balcony on our room was also a great additional space.

Miinukset: The breakfast was great! But, the coffee could be stronger.

Plussat: Staff extremely helpful and friendly and help. The only good thing in this hotel

Miinukset: Extremely overpriced, they charge 100% rate, but delivered 40% service. Owner is not interested in keeping guests happy, the price is too high for what the hotel had to offered. Free breakfast is too limited not what they promote in their website and is not good at all. Air conditioning is too loud in almost all the rooms, and the two rooms on first floor had a heavy sewer smell. Hot water takes a loooong time to start running and only on the morning there is hot water, forget it if you want a shower during the day. There are. Leaks if it rains is a safety hazard the wet floors not suitable if you have kids. DON'T WASTE YOUR MONEY THERE ARE MUCH MORE BETTER CHOICES FOR THAT KIND OF. MONEY

Plussat: Everything was perfect - would book it again!

Plussat: Location, design, space, security, attention...etc

Plussat: This hotel is amazingly beautiful and quaint. The decor in the hotel is very modern and tasteful. I was pleasantly surprised by how clean and so close to the city center it was. Jesus answered any questions we had, and also had his cousin Lulu (which is amazing) help us out. She is very kind and very helpful with whatever was needed. I would highly recommend this place, because of the atmosphere, cleanliness, and the attentiveness from both Jesus and Lulu.

Miinukset: The only thing we would change is having someone at the front desk and better internet service.

Miinukset: One member of staff, Amanda at the desk, was extremely pleasant and efficient. NIght desk clerk not so much. The facility is old and dingy, in need of a face lift if not razing. There was no hot water at the sink in our room. Walls are paper-thin; normal conversation level of guests in the next room kept us awake at night. The Applebees restaurant adjoining the hotel served perfectly horrible margaritas, food was mediocre at best, though a baked potato and and another potato dish rose above the ordinary.

Plussat: Beds were too hard

Miinukset: One of the ladies on the desk gave us misinformation regarding shuttle service to the airport; said there was service when there wasn’t.

Plussat: The breakfast

Miinukset: The place is old

Plussat: I did not like any single aspect.

Miinukset: We could not pay for the night with card when we arrived, we had to wait till next day for the machine to work. No AC, insects in the room. You sell at the store in the lobby noodle soups but there are no utensils to eat with, and after telling me you were bringing some from the apple beas outside, no one came. I had to wait an hour for an actual respond. I had to eat what I bought from you with my hand. Everyone hotel in the planet has breakfast till 10am not 9:30! what is that? The only one who had initiative was the waiter at breakfast. Everyone else was very disappointing.

Plussat: Is near downtown and nice

Plussat: your staff were the best

Miinukset: N/A

Miinukset: Location was at least 10-15 minute drive from the historic downtown depending on traffic. Good location if you don’t mind driving and trying to find parking downtown or taking a taxi. Also the internet become very spotty (goes in and out) during the evening.

Plussat: Reception was friendly. Amanda and other staff was very helpful.

Miinukset: Wanted to bring this to the reception but forgot. The bathroom sink faucet water flow pattern makes surroundings messy. Flow pattern should be fixed for a better hand wash

Miinukset: Multiple readings GPS to property were faulty. On arrival at the hotel, GPS readings had us turn around and go back 1.7 miles. Breakfast both days was cold.

Plussat: The staff, especially Regina was very kind and helpful . The view is just amazing. Highly recommendable. you can arrive by taxi late at night even after funiclar stopped working.

Plussat: Everything!

Miinukset: There was no AC... but it was still a beautiful place to stay

Plussat: I liked the location and the view from the city, and plus they gave you a free unlimited pass for the fonicular, which is an ascensor.

Miinukset: The mattress was a little uncomfortable.

Plussat: View, location and easy access to the fonicular

Miinukset: That you need to ask for the iron and the fridge was outside the room. The bathroom door dosent lock well. No A/C The bed is to small

Plussat: The view

Miinukset: No air conditioner

Plussat: I didn’t eat we went to downtown

Plussat: Everything was wonderful. Complimentary funicular tickets with priority access and a beautiful view from a clean and comfortable apartment.

Plussat: Staff

Miinukset: There is no ac

Plussat: The view was of the city below was amazing.

Miinukset: There was no air conditioning.

Plussat: The location is excellent. I was able to see the beautiful town view of Guanajuato from my room.

Plussat: Location is spectacular and the beds are comfy!

Miinukset: The dining options for room service

Plussat: The pool is really nice. The hotel is very pretty and there is a lot of water pressure, which is great. People i the front desk are very nice and helpful.

Miinukset: The beds were very uncomfortable. The hostess from the restaurant has a bad attitude. There is a smell in the hotel. We think it is related to the tunnels around. It smells like butane gas.

Plussat: The location of the hotel is excellent, right next to the park Juarez and Juarez Theatre.

Miinukset: The hotel doesn’t have parking lot and the one they have is very far away from the hotel. It is not a 5 stars hotel

Plussat: Location

Miinukset: Pool and whirlpool was cold!!!

Plussat: Location

Plussat: The staff was extremely nice and helpful and you could not ask for a better location.

Miinukset: Our room had a cover over the shower drain because the smell from the pipes/sewer tended to leak back up. Not horrible but mildly unpleasant.

Plussat: The pool was very relaxing.

Miinukset: The electricity went out and came back quick.

Plussat: Great location. In the middle of town, easy walk to everywhere.

Miinukset: I wish we could have stayed longer.

Plussat: The breakfast was included and it was good (fruit, pan dulce, juice, coffee). The room we got (2) was amazing, i loved the room a lot. The staff was friendly and helpful. The security was also friendly and welcoming.

Miinukset: The hotel has a small pool and jacuzzi. The heater or something was not working well and needed to be fixed. We could use the pool but it was at best room temperature. I was really hoping that after the long day of walking I could soak my body in a hot jacuzzi. This would have been the cherry on top but besides this, everything was wonderful

Plussat: Decoration, building...

Miinukset: We could not sleep because of noise.

Plussat: Great location! Very clean! Staff were awesome! Rooms were very nice!

Miinukset: Nothing really!

Plussat: Location is the point! 11 min walk to Pipila Monument, 5 min walk to city center, but to the most, this hotel itself has a roof with excellent view!

Miinukset: I spent 10 min looking for the gate, hopefully there is a sign.

Plussat: The style of the decor

Miinukset: No

Plussat: The staff was able to accommodate our needs and helped when we needed them.

Miinukset: The construction was a little noisy but they were gone each night so that made it good. The hotel was not easy to find.

Plussat: The location, it was clean.

Miinukset: The staff. Rude and arrogant. Fact the manager charged the credit card used to guarantee the booking despite the fact that this is in breach of the terms and conditions. When I went to pay at the hotel (in accordance with the terms and conditions) I was told that as it was not specifically requested, this hotel will charge the guaranteeing credit card. This increases the cost of this hotel with the conversion fee! Despite addressing this at the time with the manager and pointing this out, I was told it would not be reversed. The attitude was horrible. Much better accommodation options are available in this beautiful town.

Plussat: Staff was amazing

Miinukset: Same breakfast everyday

Plussat: The view from the terrace is spectacular. Room was small, but it did have everything needed for a comfortable stay. Everything is very clean and well maintained. The location is just a few minutes away from the city main plaza.

Miinukset: Although this Hotel its listed as "Pay at the propriety", my credit card was charge in full before my arrival and they weren't able to cancel it. I experienced some issues with the hot water in my shower.

Plussat: Amazing view over the city, beautiful roof top terrace, very friendly staff and owner (who lives on site), comfortable and well-designed rooms and common areas.

Miinukset: We liked everything. The staff asked us when we wished to have breakfast served and so we assumed it was included. Just be aware that you will pay for breakfast at the end. It is nice to have the convenience of breakfast without leaving the hotel.

Plussat: If you are not in excellent condition physically, you might reconsider staying here.. It is a very long hike up steep stone stairs to reach hotel, especially when carrying bags. But the View from your room is definitely worth the hike! No parking available, private parking separate fee. Don’t bring a rental car, rent a taxi or shuttle from airport..

Plussat: Location, location, location! It is centrally located to everything this beautiful city has to offer! The attention to detail is incredible and the views from the our balcony were breath taking....

Plussat: Everything! The location ist fantastic, try to get a hotel like this with great views of the city, it's more than worth the money! Our room was beautiful, big bathroom, lovely balcony. Another great feature : the fantastic, delicious breakfast!

Plussat: The location is incredible!!!

Miinukset: The noise late at night coming from the street...

Plussat: Room was too hot and the air conditioning wasnt that great.

Plussat: In the heart of the main square.

Miinukset: We had a balcony over the square. Be prepared for the sounds and music at all hours. It was no problem for us but if you want a quiet room book a room at the back of the hotel.

Plussat: The balcony view and location are unbeatable. The bed was extremely comfortable. In addition, the staff were more than accommodating.

Miinukset: Nothing!!!

Plussat: Location is good

Miinukset: The isolation is so bad you feel like you sleeping in a street.Most of rooms needs to be renovated

Plussat: Location. Balcony seating at restaurant. Great having coffee in a.m.

Plussat: Location was excellent. Staff was okay... Not great

Miinukset: Room wasn't ready. Rip in the carpet. No toilet paper in room when I arrived. Too noisy at night. Overpriced. Should be priced at $40 per night

Plussat: Location Locaion :)

Miinukset: Everything was good.

Plussat: The staff was really nice. The rooms were very clean. The location is great because it is super convenient. Overall was a great experience.

Miinukset: It was all great.

Plussat: Location

Miinukset: Because the hotel is located beside some restaurants and bars, is hard to sleep at night, the music in the bars is extremely high so, my recommendation is, if you have problems to sleep with noise around you this hotel is not for you.

Plussat: Nice balcony view, very clean

Miinukset: Towels brand new and a lot of lint coming off from it

Miinukset: No air conditioning.

Plussat: Clean room, friendly and helpful staff. Good breakfast

Miinukset: The room was quite warm despite having the fan on. There was also music from the street or restaurants and it was quite loud but by the time we returned from dinner around 11:30pm it was actually quieter.

Plussat: The staff is great and friendly! Super cordially and accommodating to our needs.

Miinukset: It didn’t have an elevator however the staff takes the luggage up & down.

Plussat: The building is very traditional and charming. Location is very central, opposite a beautiful church. Very helpful and friendly staff. Clean and comfortable room.

Miinukset: WiFi connection is quite weak. Due to the central location is a bit noisy at nights (bars nearby) also the bells from the church ringing during night. The hotel provides earplugs thankfully :)

Plussat: The location is great! Everything is walking distance!

Miinukset: The room was warm. The fan was not helpful.

Plussat: Closeness tio everything. Attentions from front desk personnel. Excellent

Miinukset: Maybe. The. Bed. Little hard.

Plussat: The location is the best thing this hotel has going for it - it couldn't be more central! Though some of the rooms face the street right in front of the cathedral with very loud bells which ring on the hour.

Miinukset: The continental breakfast was very disappointing (serving Bimbo bread which is not a good thing in my book). They should be serving a well-made breakfast with cooked options (included) like in all other hotels that I have stayed at in Mexico in this price range. I also didn't like that the room number and the name of the hotel were on the key cards. This is not a safe or professional way of operating. There is no lobby only a small reception area and no wifi in the rooms. The duvets were thin and worn out.

Plussat: Excellent location. Clean room. Friendly staff.

Miinukset: No parking on premises. It took a good 15 to 20 minutes drive to a different hotel parking lot. Plus $100 pesos taxi ride back to hotel. No elevators. We stayed on the 3rd Floor.

Plussat: The complementary waters and the breakfast.

Miinukset: The internet was incredibly slow.

Plussat: The view

Miinukset: The room Didn’t had enough light .. and the stairs.. it should have a ramp or elevator for people with disabilities

Plussat: It was hot at night no A/C

Miinukset: Location

Miinukset: Noise but i guess it's fare because it's right in the center of everythingn.