Hải Phòng hotellia

Plussat: The location and the view is breathtaking! So beautiful it’s indescribable!

Miinukset: It’s very difficult to get there. Almost impossible to make short trips to cat ba city.

Plussat: Beautiful location just past the village amongst scenic farmland / bushland. The staff were extremely helpful in telling us about the local sights and also assisted in organising transport back to Haiphong afterwards. The food was delicious too. A wonderful stay.

Miinukset: Nothing.

Plussat: Great stay in peaceful location away from Cat Ba town. Whisper bungalow is situated right by the Cat Ba National Park making it a perfect location to explore; the boat ride over was amazing to start with! Whilst I was there I went on a great boat trip swimming and kayaking around Lan ha bay. Cuong the owner was really welcoming and helpful - organising the boat trip and transport from the hotel. The food there was amazing - some of the best I’ve had in Vietnam. I’d definitely recommend staying here if you want to be away from the hustle and bustle of Cat Ba town.

Plussat: Everything! Rooms had a comfortable bed, fan, air con, mosquito net and a washroom type bathroom. Outside of rooms have small table and chairs to sit and relax. Location is in Viet Hai fishing village which is a wonderful tranquil setting away from the hustling towns and cities. It is located at the other end of the national park and is a short walk from the bungalows to the start of a hike which has amazing views (around 400m from bungalow and hike of 45min-1hr each way). You can hire bicycles to go around the village and it’s so peaceful! The owner and his family are very attentive and did everything to make our stay good. The food was good and they helped arrange transport and offered to arrange activities if we wanted them. Note: we had to get a 45 min ferry from Ben Beo harbour to Viet Hai where we were picked up by electric buggy. This was all explained when we made our booking and went smoothly! Couldn’t be happier with our stay here! Thanks :)

Plussat: Extraordinary place in the middle of Cat Ba National Park. Very special and the staff very friendly. Totally recommend it if you are planning to stay in a place surrounded by nature and live a real experience

Plussat: Very relaxing. You will have to catch speedboat here but the loacals are very friendly

Plussat: Secluded location, excellent food, helpful host

Plussat: The staff were super friendly and helpful, we booked 3 days but I had a bag leg and could not do much hiking. As that’s the only thing you can really do there the staff told me I can cancel one day for free ! :) the cabins nice and comfortable

Miinukset: The food was limited, there was no menu with prices and you can only eat at the set times, and don’t get a choice of what you eat. The location is only accesible by ferry and once your there the only thing you can do is go hiking. It’s a nice place to go escape the world but has limited activities.

Plussat: Good information on typhoon whipa. Very good handling of the situation. Thank you Cuong!

Plussat: Great location in beautiful jungle village Something different from the tourist locations perfect for relax and clean your spirit. Great food

Plussat: Everything. The location is good. A supermarket next door. The staff very nice. They go extra mile for guests, get me the best deal for transport to Hanoi, very friendly. The room is clean and complete with facilities, kitchen, microwaves, hot water, washing machine, iron, you name it, they got it. Like a home with someone cleaning it everyday. How good does it sound.

Miinukset: Nothing. It’s good enough for solo traveler

Plussat: I loved the service, i was pleasantly surprised by how helpful and approachable they were. I wish i stayed longer.

Miinukset: Nothing i could fault

Plussat: an amazing place to stay with your family. this suite has a great view and very convenient. we loved the pool although it was kind of windy on cloudy days

Miinukset: there's normally no breakfast included when we book via booking.com

Plussat: good bed, bathroom,

Miinukset: private transfer pay is reasonable 60 USD, 7seats, hiphong to halong (bi chay)

Plussat: Great place for families. It was nice staying in 1 room and being able to cook simple meals. Other hotels in the city cannot accommodate a family of 4 in 1 room. The washing machine was a nice perk. It had a built-in dryer too! Big-C market is next door for food shopping. Staff was very friendly. Will try to stay here again on out next trip to Hai Phong. Rooms have great views of the surroundings.

Miinukset: I would not recommend the breakfast for an additional $8 USD per person.

Plussat: The surrounding environment is convenient. The employees are kind. It is a clean hotel.

Miinukset: Place a hair dryer in the mirror. Check the heating condition frequently.

Plussat: Modern super clean large friendly helpful. Excellent

Miinukset: Breakfast

Plussat: We had a 3 bedroom appartement and its perfect if you are traveling with the family. The rooms are big and you have everything that u need like washing machine. big bathrooms and big living room to chill.

Miinukset: nothing

Plussat: Location is good. You can go shopping, supermarket, cinemas and other by walking. Clean and nice service

Miinukset: No

Plussat: Good service and clean apartment with kitchen

Plussat: Hotel very new and in excellent condition, but small rooms compared to other hotels.

Miinukset: Toilet too small, legs hit the toilet rolls and trash can does not fit if you are on the toilet. Also hurt myself on the steel door handle when trying to enter the toilet (as too small) resulting in a small cut.

Plussat: Breakfast

Miinukset: Nope

Miinukset: not the level of a high class hotel but the price is equal to a 5 stars hotel

Plussat: Location is excellent,Hotel room is clean we stayed 21 floor breakfast is good ,staffs is very friendly.

Miinukset: We stay 3nights the front manager refused to give me a free upgrade because they get me on 22floor without air -condition I only get to change room later ...the spa at the TOP floor Bad experience! Super lousy

Plussat: Both our rooms were clean and simply nice. Everything just looked simple and neat. The suite was beautiful, had everything we needed. The hotel had many things that made the hotel feel complete. Service was great. Very kind staffs. Liked that there were access to the morning buffet, gym and pool however we visited during the cold season so we weren’t able to enjoy the roof top pool. I was very happy with service when it came down to laundry. I had a few baby clothes to wash and needed it the very next day and got it back within a few hours on the same day. This meant that I had to pay 50% of the total amount for express but they were kind enough to not charge me for that fee so it ended up being cheap.

Miinukset: I noticed that by the pool there were no seats. I think that would be nice in future if I had ever returned also for other future visitors that may come across the hotel. We found the temperature for our rooms too warm so we wanted to lower the temperature but the aircon/heater was too hard to adjust. We think it was due to the set temperature the hotel has set.

Plussat: Nice hotel, good location, good service

Miinukset: charge me for using business center, variety of breakfast

Plussat: the bedroom is quite nice

Miinukset: the hotel is still in soft opening, no facilities available, but we get notice after booked and can't cancel. toilet spray is over too strong. tasteless tom yam soup.

Plussat: Pool gym and restaurant area perfect. Food was lovely at restaurant. Plenty of choice on the menu, bristish vietnamese korian and Indian... Rooms spacious and comfy beds.

Miinukset: We only stayed at Hai Phong for one night before going on a boat round Ha long Bay. Not much to do for tourist

Plussat: Amazing staff, always smiling and helpful and always there when you needed anything.

Plussat: Great location....nice atmosphere

Miinukset: Slightly run down and old style.

Plussat: The staff was very helpful.

Miinukset: N/A

Plussat: Room size

Miinukset: Musty smell in room

Plussat: Good location, the hotel is comfortable and well equipped, staff is quite well trained, great breakfast.

Miinukset: Rooms a little bit old (bathtube tap...). The swimming pool was under repair which was not clearly mentioned when we booked. Also the hotel is doing some construction/maintenance works which can provoke some noises. Because of these little things I think the price of rooms is not justified.

Plussat: restaurants (bar , terrace and restaurant ) are perfect staff is nice, professional and helpful rooms are comfortable

Miinukset: SPA could be better

Plussat: One of the best hotel in Hai Phong. Good location and facilities. Saying this, there are not many hotels in Hai Phong but more brands are coming soon.

Miinukset: Being one of few “luxury” places in Hai Phong Hotel takes good advantage of this. It’s a bit overpriced for what you get. Place is a bit tired and swimming pool although being nice but just racked away at the back yard with no sun whatsoever. As Hai Phong is developing I can see that more international hotels brands are coming to city. This hotel would need to step up its game to compete or it won’t survive in long run.

Plussat: Staff was very helpfull, they helped us to buy boat tickets for the next day,very smiling and friendly, give some informations about the city to see

Plussat: Has all requirements to have an enjoyable stay

Plussat: Nice hotel .... Big clean room

Miinukset: NOISE from the road ....Although I was on the 9th floor you could still hear the "toot-toot" from the cars and TRUCKS all night. If possible get a room on the other side of the hotel

Plussat: amenities and staffs in feeling spa.

Miinukset: nowhere to walk around outside. no local groceries or shops nearby

Plussat: Happy that the check out time is noon.

Plussat: Our colleague was regular customer here, this has always been our 1st choice whenever they travel to Hai Phong

Plussat: The sauna/jacuzzi facilities

Miinukset: The price of the food in the restaurant, the quality of the food for the price, the location of the property, the value for money

Miinukset: The room is really old and bed smell. I've been to the spa, it was terrible! The price is too high for the quality of the hotel

Plussat: Beds were comfortable, staff were friendly and extremely helpful

Miinukset: Nothing

Plussat: Room is spacious and clean

Plussat: Nice, quiet modern hotel.

Miinukset: Slightly too far out of town for me as I had meetings in the centre.

Plussat: Was made to feel welcome and staff very friendly

Plussat: The bed and the Aloe Vera yoghurt at breakfast.

Miinukset: Its a bit outdated. The coffee is terrible during the breakfast.

Plussat: Very nice breakfast. Very comfortable Thanks.

Plussat: Staff does their best to help customer in all possible ways. I was very happy that hotel gave me a take away breakfast at 5 am in the morning. I really appreciate their efforts.

Miinukset: Reception staff can speak very limited English. However staff does their best to help customer in all possible ways.

Plussat: Service felt very personal

Miinukset: All good

Plussat: Very helpful staff.

Miinukset: No AC az the corridors, no Ac in the gym, dead cockroach in the conference room.

Plussat: Elegance

Miinukset: The possibility to smoke in the area between the room on the floor

Plussat: Nothing

Miinukset: Overpriced. Construction works well after working hours - they were repairing the lift and the noise was unbearable. We got a smoking room even though we asked for non-smoking. Going back in force between the reception and our 8th floor, we finally were moved. The new room didn't stink like cigarettes but the smell in the bathroom was awful. Laundry is a special topic. They charge per item, not per kilo! every panty or t-shirt would cost you 15-30 dong, so I calculated that washing my 3 T-shirts, 3 panties, 2 pairs of socks, and a dress would cost smth like 200 dong or 300 if I want express laundry (ready before next morning). They call it "spa hotel" but spa was a joke! You can only use a swimming pool for free but the water in the pool is very cold. Really cold. You have to pay extra for using sauna. The atmosphere in the spa is not welcoming either - cold rooms, cold hands of the therapist, bright light in the massage rooms, no music.

Plussat: Big room

Miinukset: Jackhammering from construction at 9am

Plussat: Staff was friendly

Miinukset: The food was disappointing, Coffee was not good. Most Americans wouldn't like, They put our luggage in wrong place and lost it for awhile it seemed. Later they had me identify luggage. Seemed like a ghost hotel, as there was hardly anyone staying there. Very dull!

Miinukset: Water was leaking from toilet

Plussat: The staff were excellent and the hotel is great. Strongly recommend it.

Plussat: Location, well priced, friendly staff

Plussat: Great location and staff were so lovely and helpful

Miinukset: Nowhere near as nice as the photos and dissapointed with the cleanliness

Plussat: It was quite cheap and was very good located, right next to it where some offices to book the tours, I recommend the second one when you turn right after you go out of the hotel. It was okay for two nights but I wouldn't go there again.

Miinukset: The rooms where okay, but the bathroom was quite dirty. I got also some towl whoch was dirty and not really clean, so I had to use my own one. We where on the 7th floor and it was really noisy! You could hear your neighbours because of the thin wall. It was really loud the whole night and evening.....

Plussat: The bed was good, the room and the bathroom were clean.

Miinukset: The hotel is at the Main Street of Cat Ba City just next to a lot of Karaoke Clubs. Till 2 am it was quite loud even in the room. Our room had a window, but the next house was 50 cm next, so absolutely useless. In the Night there was a power Shotdown for 2 hours- the ac doesn’t worked and it was getting extremely warm in the room. If you prefer a quite place to sleep, don’t stay at cat ba dream hotel.

Plussat: The location was perfect, downstairs drinks was very delicious

Miinukset: The room facilities were old, TV couldn't work and the AC kept having trouble the room keepers were too loud in the morning you can't sleep much

Plussat: San and the staff were absolutely brilliant during my stay. I arrived on short notice and everything was tended to. The hotel arranged for my tours and onward travel which all also exceeded my expectations. I was given excellent local tips and the room was great and spacious with a stunning view of the pier. All of this for a very, very reasonable price. Thanks to all at the friendly and wonderful Cat Ba Dream for making my stay fantastic and memorable! I know where I’m staying when I visit again and will be recommending this place to everyone.

Plussat: Great views over the bay, central location and the owner/manager super helpful Re tours and organising onwards travel

Plussat: The room was spacious, clean and the bed are comfy! The owner is amazing and always very helpful. The hotel is literally opposite the pier, lots of restaurant, mini mart and bars around the hotel, is really convenient.

Miinukset: Nothing

Plussat: Location is great if you get the sea facing room

Miinukset: Very basic rooms, washrooms didn't have proper soap and shampoo

Plussat: Great location, very accessible to eating places and city center. Staffs are friendly. They offered me a free upgrade from Superior to VIP room. Totally worth it for a business trip.

Plussat: I didn’t no that got shuttles service that can pick up Guests from the airport to the hotel.

Plussat: Good for one Night, good breakfast

Plussat: Cleanliness

Miinukset: wifi

Plussat: - fast check in - clean

Miinukset: - breakfast could be better

Plussat: Staff was nice, location was good and the breakfast was ok.

Miinukset: Well... The hotel is quite old and humid. Moisture in the room, bathroom, smell of old and humid. It was not dirty but the whole image seemed not very clean, maybe because its old. I stayed in much better and cheaper hotels all over Vietnam.

Plussat: Good location

Miinukset: Quite old and the room was not very clean. The elevator was not working since it was being fixed. I guess during the following weeks it will remain stopped. Staff not very friendly and when we arrived we couldn't use electricty during one hour, so it was extremely hot inside the room.

Plussat: Very nice clean and the staffs are so helpful

Plussat: Clean and very central

Miinukset: Nothing much to be fair

Plussat: The value for money! It looks like there are a lot of hotels in Hai Phong but they are expensive and the reviews are poor. This one is really good, the location is nice and the room has a tub.

Miinukset: It may seem a but noisy inside the room

Plussat: Great staff very friendly and helpful

Plussat: Seafood dinner perfect, beer was cheap

Plussat: It is good facilities

Miinukset: It is a bit far from City center. Suitable for business trip to some industrial park and port.

Plussat: Price is cheap

Miinukset: Far away centre

Plussat: Not much to say here. It was livable.

Miinukset: They could work on their cleanliness and overall maintenance of this property.

Plussat: Breakfast was very good. Haiphong is an industrial area so would suit people on business trips.

Miinukset: Only stayed here on the way to Halong Bay so only stayed overnight. It seems there is construction all around. Good place to stay if you have to visit Hai phong

Plussat: Nice looking hotel

Miinukset: Took one hour to check in. No laundry facilities at 9pm no room service at 9pm.

Plussat: Security and Breakfast.

Miinukset: Facilities were quite dated, seemed almost like an abandoned hotel quite eerie.

Plussat: They have facilities. Swimming pool is fine. Gym equipment professional enough for small body workout. Could be little cheaper, i think $33 is good price.

Miinukset: To far from the city centre. No motorbike rental service to get to city centre. Hard to get grab bike or taxi from hotel to city centre.

Miinukset: Website was misrepresented over and over again to the point that they were blatantly lying about facilitiesthat either didn’t exist or were far short of expectations.

Plussat: The mood of the place is great and the staff are very nice!

Miinukset: The room was dusty and quite dirty, also the toilet wasn’t completely clean

Plussat: Chill beachfront hostel, great place to hang out and meet new people, rent motorbikes and nice "family dinner" every evening. Very remote location, perfect place to have some relaxed days in paradise.

Plussat: Excellent location! Right on the beach and a very relaxed environment!

Miinukset: We opted to stay in a tent which was incredible, but boiling hot in the evening! There were no lights either - a solar powered camping light would make a huge difference!

Plussat: Nothing

Miinukset: The bed had no sheets. They put me in a tent that didn’t have bug nets and I got bitten all night, our motorbikes got stolen!!! For the price we paid we didn’t get breakfast. The staff were rude and arrogant and I’m a very easy going person. They were laughing at us about our motorbikes going missing and couldn’t show us footage from cameras. I paid for a dorm bed but they put me in a tent next to the speakers o. The beach and they didn’t stop playing music until 6am. No sheets, pillow covers and couldn’t close the tent. Mind you I was to big for the tent anyway. I don’t normally complain about anything but this was so bad I had to warn others.

Plussat: The tour with Jack was amazing! Loved it! The staff is very nice and friendly! :)

Miinukset: Too much noise on the beach at night.... Not a quiet place to rest!! Update the services you propose (no bikes, no kayak)

Plussat: If you want something very chill and hippie this is the perfect place. we went there after reading all the reviews and stayed in the tents, which was as clean as a tent can be and the cleaning ladies provided us with clean sheets. Although the tent gets really hot in the morning, the view is so incredible that makes up for waking up sweating. The staff is really nice and helpful. We went there when Theres was a festival going on and it was amazing to experience that, surrounded by people from all over, and the singers were absolutely incredible. We really enjoyed our time at woodstock

Miinukset: The place is not super clean, the bathrooms specially, but all already expected when you go camping in a place named Woodstock. We read a lot of review about food poisoning and decided not to eat any of the food there and bought some noodles in the market before, I guess we made a great decision because everyone that took part on the family dinner at night (with all the staff) were having bad diarrhoea the next day.

Plussat: The room was great, clean,fresh and spacious. Had enough hot water for showers. Overall really comfortable

Miinukset: Restaurant area really dirty. Had to wipe the tables whenever we ordered food. No cutlery on the tables and extremely dirty condiment bottles

Plussat: Nice vibe, cool place. Feels a Bit like a Festival

Miinukset: The food is not good and to expensive comparing to other places at cat ba.

Plussat: Everything

Miinukset: Nothing

Plussat: Good place to chill by the beach. Just needs some fine tuning

Miinukset: The beds had sand on and insects.

Plussat: Great for solo traveling. Warm friendly and inclusive atmosphere

Plussat: It’s the only hotel on the island. The vue is amazing. And all the tourist boats stop on the other side of the island. The bungalows are lovely. Of course the beach is not very clean cause of the pollution, but it’s not their fault and they clean the sea and the beach twice a day. I saw monkeys and goats on the hill. You can organize excursion from the reception. We had one day trip on the bay, private boat. It was beautiful. We had kayaking during lunch so we avoid all people. The captain of the boat cooked so many delicious things for us and we asked to stay on the bat until sunset. Amazing experience.

Plussat: James, the manager

Miinukset: ?

Plussat: The location is located in a secluded island so you can relax. We like the tower overlooking the hotel and the mountain karst within the hotel area.

Miinukset: Aircon is not available 24/7 and will be closed from 4-8pm. Property needs maintenance and employees need to smile often.

Plussat: The bartender and server was amazing! We loved the monkeys and the food and drinks were good!

Miinukset: Placed In the wrong room. Beach wasn’t the best.

Plussat: Having a private beach and the views were beautiful. The food and drinks were lovely, if slightly overpriced compared to the main island of cat ba.

Miinukset: Double check which property you are choosing as the ‘standard bungalow’ is nothing more than a shack in the forest full of bugs- if that’s what you want then it’s great. But we felt duped. The monkeys were quite vicious- and whilst we appreciate they are wild animals I lost some of my breakfast and lunch to a scary monkey and we ended up being trapped in our accommodation due to them taking over our outdoor area.

Plussat: Staff were lovely!

Miinukset: Staff were lovely but majority had poor English. Delay in checking in as they did not have our booking for some reason. Rooms were more basic than came across online. Food I felt was more expensive than it deserved to be. Sea in HaLong bay is very polluted.

Plussat: The location is superb! Enjoyed our stay here despite a lot of negative experiences with the resort.

Miinukset: Food is highly overpriced and the worst we had in Vietnam. It’s the only option on the island. When we arrived, we had to pay immediately for the whole stay, which made a bad first impression. Trips and activities they provide are overpriced too. There is a lot of trash in the bay and around the resort due to the monkeys. We expected the room to be nicer, it’s VERY basic. Sheets and towels both had dirty stains and the room smelled musty. The resort needs a management change and a proper renovation.

Plussat: Beautiful setting Friendly helpful staff We went on amazing kayaking trip organised by the resort.

Miinukset: The food was terrible and over priced and very few things on the menu. I even sent a dish back. The rooms were damp and smelly (mould). We have travelled through Vietnam for 3 weeks and this was the most expensive place (treat at end of trip) but it was probably the worst place we stayed. I read the reviews before booking but thought it couldn't really be that bad but it really isn't worth the money.

Plussat: Location is gorgeous All arrangement makes you feel great for a short holiday.

Miinukset: Nothing in particular. Resort is a typical 3 star Vietnamese hotel. To rate "good" is fair enough.

Plussat: Bungalow (rather hut) was made from bamboo. So the feeling was really natural. Also one cockroach came for visit. It’s one room space with everything. Bed was comfortable with mosquito net, AC worked well. Location is great! There was almost nobody, we rented kayak and went to other islands. Beaches and sea are great for swimming. Breakfast were really good. Also monkeys visited us during breakfast. They want to steal the food and can be aggressive.

Miinukset: Toilet was stinky inside so it stank when flushed. Doormat before bathroom part looked very dirty like never cleaned. Kitchen in this resort is the weakest part. You cant go enywhere else, you have to eat there or be hungry. They are trying to cook some westy food, but is not so good. Also their vietnamese creation are weard. Meals are very pricy and was expecting more. I would recommend to resort manager to change the whole menu. Add some good fresh sea food/fish, some good and easy vietnamese food (com f.e.) and something from west if you need to have this.

Plussat: Location and sea view

Miinukset: Too old. Need some renovation Breakfast menu exactly same for 6 nights

Plussat: Room and air con was nice.

Plussat: I really liked how friendly the staff was and the location of the hotel!

Miinukset: There is room for improvement at the cleaning.

Plussat: Location was central so easy to get around, easy enough to arrange day trips etc if you wanted to. Bar & swimming pool on top floor was nice to chill out in in the evening. If you’re looking for somewhere cheap and not to fussed on standard then it’s fine.

Miinukset: Breakfast was very mediocre. The walls and windows were paper thin, we could hear the noise of the other guests just walking up the corridor, not to mention we didn’t sleep due to the music outside the hotel was very loud. The room smelt damp.

Plussat: pretty good , and a wonderful vue on the bay

Plussat: Location and view of the sea

Miinukset: We asked twice to have the room cleaned during a two night stay. Both times they agreed, both times they didn’t do anything.

Plussat: The location and the coffee. The view was beautiful from our bedroom which was spacious and the sky bar was grand.

Miinukset: Ants all over the bedroom, cleanliness was extremely poor. The reception a staff were not helpful at all and didn’t seem to want to offer any help or advice to new arrivals. The sky bar staff were however, very friendly. Breakfast was disappointing, would be better if it had cereal however the coffee was lovely. The place seems very run down and dated but has potential. The safe also didn’t work.

Plussat: Great location at the port and central to bars and restaurants. Hotel had a scooter service for 4USD per day, which was handy. Receptionist was lovely.

Miinukset: Room wasn’t that clean - floor not swept / washed. Rooftop bar was a joke, not good service and water looked not clean (we didn’t get in). Also got the weirdest massage of my life.. a girl came is and basically started slapping my arms and back. This went on for ten mins until I told her to stop. We stayed an extra two nights and regretted not staying at Oasis2, we met people and went there for drinks - looked far nicer and was the same price. Loved Cat Ba, but the hotel was distinctly Meh.

Plussat: Clean, comfortable, with an indoor swimming pool and bar. The breakfast had a wide selection of choices. The view from the breakfast room was beautiful! The hotel is at a great location and the staff are eager to help organise bus trips/boat trips/ motorbike rentals or anything for you. Very satisfied.

Plussat: Great location on the main street in Cat Ba. Friendly English speaking staff and excellent breakfast buffet. Hotel recommended the day trip to Halong bay/Lan Ha on Captain Jack's boat, this was one of the best and most beautiful boat excursions we have done and it cost only $25 (American).

Miinukset: Rooms are a bit old but this is really not so bad, large and clean enough. At check-out they accused me of breaking a glass in the room which we didn't. After telling them that its not possible we just used both glasses before check-out they said its not a problem, don't know if they were looking to charge me extra? This was a bit annoying.

Plussat: The location is fine, thought it’s in a tiny town so really the only way to be worse would be farther away from the water. Adjoining restaurant staff were nice

Miinukset: There were literally 4 different types of hair in one floor tile area. The bed was very hard with the springs poking through and the sheets were dirty. The room did not smell well and all the amenities were very old.

Plussat: Breakfasts were amazig.

Miinukset: Cold water in the shower all day and bathrooms were a bit dirty.

Plussat: The woman at reception is fantastic - super friendly and very helpful. The hotel was exceptionally clean and given that it was low season we were upgraded to a sea facing roomwith a balcony which was great.

Miinukset: The only downside is the volume of music pumping from clubs floating in the Harbour across from our room. It’s tragic that such a magnificent place that could be enjoyed by all is now being branded as cheap party/backpacker jaunt that dominates the entire stretch. I’m all in for a good party but not when I need sleep at 2am

Plussat: The hotel was situated in a great location and had really friendly staff. ‘Hoi An’ the manager was especially lovely and acted quickly to correct any issues we had. The room was spacious and beds comfortable.

Miinukset: The shower head was quite narrow but that is standard of Vietnamese showers.

Plussat: We live in Haiphong and visit Cat Ba often. This is the hotel we choose to stay in because of location, value for money, and our positive experiences with the staff. We like it here. In our opinion it is the best location in Cat Ba Town.

Miinukset: We prefer this location, but others might like to be closer to the beach. Our last stay the breakfast waiter was kind of grumpy. We found that a bit unusual for Vietnam where most service staff that we've encountered are incredibly pleasant.

Plussat: Central location along the waterfront

Miinukset: Some how cold feeling through the place Lack of warmth No one in the reception present most of the time. Found out through staff that it was run by government.

Plussat: The receptionist and the lady taking care of the motorbikes is very polite and nice. The room comes with a balcony overlooking the bay. The breakfast is nice and big portion. It's just at the edge of the main strip where the happening are. Walking distance to the Hydrofoil Pier. The bike rental from the hotel is very cheap. Just 80,000 VND for morning to 7pm. They require you to leave your passport with the reception upon check in and only upon check out you make payment. Payment can be in cash or Credit Card. Lovely place. With nice staffs. We will be back.

Miinukset: The bathroom lights is too dim. The tap water at the basin is a bit salty. The pillow is very hard. The aircon always off itself at 3am. Then you have to get up and restart it again.

Plussat: The staff was very friendly and the place was relatively empty during my stay so I liked that, the tour the y offer are very reasonably priced and the location is good.

Miinukset: First of all the info is not accurate, my booking was for the gieng nocgh hotel but it turns out it was not, is for the cat ba central hostel backpackers. Is was actually trying to avoid hostels filled with backpackers so that is deceiving. Something that was not mentioned is that the room would share and bathroom with othrr rooms. Is booked and just female dorm. To avoid having to share and bathroom with men and well that did not happen. The shower heads are mostly broken just like the doors and eventhough u have hangers there it is not possible to hang u clothes because anywhere u hang them they will get wet. The shower is not really and shower it looks more like the shower head that are placed in the toilet. There are absolutely not plug ins in the bathroom so no way to use hairdryer or anything for that matter. The big dorm has and nice balcony with and great view but nowhere to sit or enjoy it,so it like not having it.

Plussat: The staff was incredibly helpful, always ready to help and arranging. The beds were really comfortable, I enjoyed the room though for a 10+ beds dormitory, it's not always the first thing that comes to mind !

Miinukset: I don't mind the breakfast being held in another building, but each time the dining room was messy, tables uncleared, not really appetizing.

Plussat: Good price / quality Helpful and friendly staff Very nice view when you have sea view.

Miinukset: Basic breakfast Black hairs on floor and bed sheets (although they are washed)

Plussat: Location and reception staffs are nice

Miinukset: Poor breakfast.

Plussat: The rooms were very clean and the staff were friendly

Miinukset: Bathrooms with no shower screen, bathroom floor is flooded with water when ever you shower!

Plussat: I did like the location. Just far enough away from the real hub of the the town, but close enough to walk anywhere.

Miinukset: The beds were very hard. I woke up both mornings with my hands asleep. Staff could not understand much English, but we managed. Within the town, the vibe was good, and travel arrangements back to Haphong were easy and reliable. Cat Ba is not easy to get out to, nor is it easy to leave. Just trust the arrangements.

Plussat: The location is very good our room had excellent views of the bay. Easy access to Cat Ba town.

Miinukset: Everything else. Old broken furniture. Badly fitting windows allowing noise. No shower cubicle, we had to crouch under the sink to use the shower so as not to flood the bathroom. No safe in room. Shabby badly maintained communal areas. Only edible food for Westerners at breakfast was eggs. Staff were uncommunicative, sheltering behind the reception desk wrapped up in jackets. I didn't expect a lot as Cat Ba is a developing resort, however we were very disappointed. There is a much nicer small bar/restaurant/bungalows about 3 mins away which was less than half the price. We asked to see the rooms and they were lovely plus there was a pool. A real 'Oasis'. Most of all we were very disgusted with our airport pick up. We paid $60.00 and were told we would have the best driver on Cat Ba who spoke English. Instead we were dumped at the ferry, with our cases. We got on the ferry not knowing what was happening. There was a small car waiting at the other side which drove us to the hotel. Compared with the excellent transfers we had during the rest of our travels around Vietnam this was extremely expensive. We paid about £45 for a lovely driver from Hue taking in all the sights on the way. We also got a bus who picked us up from the Hotel and took us to our hotel in Tam Coc a 4 hour drive for £12.00 each. The coach took us across on the ferry. I had thought this hotel was probably the best choice but it's never worth the $40.00 per night that we paid.

Plussat: The Hung Long is just off the busy strip and has lovely views of the harbour. Breakfast was very good. Room was spacious and very nice. Staff were great. We had one meal in the restaurant which was very good. The hotel itself was quiet (although you can't escape the music from the floating restaurants anywhere in Cat Ba town).

Miinukset: Had a balcony which was great but a couple of chairs would be nice.

Plussat: Location was great. Our room over looked the harbour. Staff were helpful

Miinukset: Our room was cold with no heating. We told reception and they brought us a halogen heat which helped. None of freebies mentioned by booking.com were in the room example. Safe deposit box, fruits and cookies. After complaining they moved us to another room with safe deposit box. Breakfast food was cold and very limited choice for the room rate. Also no heating on the first morning in breakfast room untill second morning of our stay. Staff tried there best to make things right, but I'm afraid are stay could have been better. Reading past reviews the hotel has repiled and said they would make improvements but nothing has changed. On top of this the hotel is listed in Lonely Planet as the place to stay in Cat Ba.

Plussat: The hotel is slightly apart from the busiest part of the town. Everything is clean. The breakfast is OK, not great.

Miinukset: The staff were not very helpful or friendly, they did not even look up from the desk as you entered each time. Unusual in Vietnam, where staff are generally helpful and pleasant.

Plussat: Location was perfect

Miinukset: Bathroom style was different

Plussat: location

Miinukset: Hotel need to renovate location is good but hotel is very old,bathroom is not well equipped.

Plussat: Anna was very attentive, helpful and informative. She was excellent and supported by friendly staff.

Plussat: Nice and clean spacious rooms

Miinukset: Less cost effective than other properties on same dates.

Plussat: Very helpful stuff! Help me organizing my business visits to different part of the city.

Plussat: There are local restaurants near the hotel. I could visit Cát Bà Island by high speed boat from the port. It is around 10 minutes from the hotel by my foot.

Miinukset: The room was not silence enough. It might be depends on the room position.

Plussat: The staff were very friendly and extremely helpful.

Miinukset: The restaurant. Extensive menu but very little actually available for lunch and dinner.