Hotellit lähellä Hanoi Noibai

Plussat: - very nice staff but it’s hard to communicate with them cos of the language - good breakfast

Miinukset: - small swimming pool with cold water - impossible to swim in ☹️ it was the biggest disappointment for us! We chose hotel cos of the swimming pool - in my opinion hotel is a bit overpriced - I wouldn’t stay in the hotel again

Plussat: All

Miinukset: Nothing

Plussat: Excellent service, facilities, gym and pool.

Plussat: All great as usual

Miinukset: Nothing

Plussat: room, facilities, tiny caffe Latte for breakfast rather than a mug

Miinukset: check-in 3 PM or later.

Plussat: B8

Miinukset: There was no sanitary hose (bum gun) in the bathroom. My first stay in a 5 star hotel in Asia without one. First hotel of any kind in Asia without one. Credit card used to secure booking and, according to booking.com, was only supposed to be used secure the booking was charged on the day of booking. I wasn't aware of this a caused extra charges to be leved on my card. This is a dishonest practice and needs to stop.

Plussat: Beautiful hotel with incredible views!! Front desk team is super helpful and smiling! We love it! The nearby is also very good and relaxing! Thank you very very much!

Miinukset: Strange smell on the room , feel very wet and high humidity ,lots of mosquitoes. Need to renovate immediately. Thank

Plussat: Relaxing overwater bungalow in the quieter end of Hanoi but close to all the tourist sites Great facilities on site and Loved the steam room. Enjoyed a great relaxing high tea

Miinukset: Challenging when things are so spread out. Mosquitoes were challenging but to be expected.

Plussat: Great hotel and staff.

Miinukset: Nothing.

Plussat: Staff at the reception desk was really helpful!

Plussat: Very hospitable

Miinukset: Infra is old ( tv , phone etc)

Plussat: Room interiors are good. The mattress is not too soft for the people with sensitive back. Breakfast has good selection of all kinds of dishes including vegetarian options.

Miinukset: 3 days after I checked out after paying the full bill there is a transaction of VND 15000000 done by the hotel on my credit card. I had to hot list my cards due to this reason. I do not know why I have been charged or whether someone stole my card details at the hotel. Beware when you hand over the card to anyone at the hotel to pay the bill.

Miinukset: In case you are in a hurry, Hotel provide box to take your breakfast out

Plussat: Nice and couteous staff, breakfast with a wide range of choice.

Miinukset: Nothing I didn't like.

Plussat: Nothing

Miinukset: It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.

Plussat: Great hospitality received from all staff and I lovely surprise of a room upgrade on arrival

Plussat: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.

Miinukset: The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.

Plussat: Great hotel and service love to stay again.

Plussat: The breakfast was outstanding

Miinukset: Nothing

Plussat: Nice place and very kind staff. Highly recommended.

Miinukset: Ni

Plussat: Communication prior to our arrival was swift and friendly. Pick-up from the airport and transfer to the train station on time and comfortable. Very attentive and friendly staff at the reception who will arrange everything for you. The room (2 bedroom apartment) was huge and comfortable and perfect for the start of our 6 week journey with our 4 year old. Unfortunately the weather was too cold for the swimming pool but there is enough to do and see in Hanoi.

Miinukset: The hotel is a bit far from Hanoi city centre (max 20 min / 200K vnd). Not a big problem and for us a conscious choice as we didn’t want to be in the middle of the 4 million mopeds. A 5 star hotel that charges additional costs for a cappuccino during (the included) breakfast is new for us. But we experienced the same at our 5 star resort in Hue so maybe it’s normal here?

Plussat: All is perfect.. more than hotel.. super room with all the utilities... i love the balcony. The best choice in Hanoi

Miinukset: Nothing

Plussat: Very spacious apartment with very comfortable beds. There is a washing machine and fully equipped kitchen which is very useful (mainly with kids, I was doing a machine every day and with the drying cycle, clothes were ready to wear within 4 hours). Garden is beautiful and facilities are very good as well.

Miinukset: Food in general is average (breakfast and room service) and can be improved The location is very nice, calm, away from the noise of the old quarter, however, you will need a taxi if you need to go anywhere, which is very cheap and the staff at the reception will order it for you. We never had to wait for more than 5 min before getting our taxi.

Miinukset: The must re stock mini bar sply green tea and all at complimentary section They must give more water bottle or change the size of bottle

Plussat: The room is very large and clean, with a beautiful view of Westlake.

Miinukset: It’s a bit far away from the city center. The drying function of the washing machine in the room is out of order.

Plussat: Very polite staff esp David at reception was very helpful and well informed

Miinukset: A bit far from the city centre

Plussat: Excellent suite size.

Miinukset: The bed was very hard for my back.

Plussat: Had the ambience of home with facilities to match the best hotels. Spacious, well appointed, well planned, great housekeeping, great service, excellent staff, great food at the restaurant, great compound and almost perfect experience!

Plussat: Very good serviced apartment for family and those who would like to have a comfortable and quite holiday. It was like a home stay, so we could really relax and fully enjoy our holiday. Playing tennis is another excellent benefit of this apartment. Breakfast was not super diverse and luxurious, but we really enjoyed breakfast here, very tasty rice noodle and fruits. It was really very peaceful stay. Good restaurants near by this apartment, only walking distance.

Miinukset: Bed linen looks a bit old. Due to cold weather, we couldn't enjoy swiming.

Plussat: Friendly helpful staff Large rooms Safe location

Miinukset: Washing machine and dryer plays up Average Breakfast

Plussat: Very kind staff in the restaurant

Plussat: Nothing

Miinukset: It was a massive rip off, uncomfortable, disorganised, unclean, old fittings and completely the opposite of the 5 star resort it advertises itself as

Plussat: How clean

Miinukset: Location

Plussat: This was our third time stay in the month of December, always great service.

Miinukset: We weren’t able to book the Lakeview side this last visit, it is much noisier on the city view side.

Plussat: Great service, Lake view room, clean modern decor. Very comfortable

Plussat: The staff couldn’t be more helpful, the hotel is located on the Westlake. The room was very comfortable and modern. We have chose this hotel for its value and will use it 3 different times on our travels.

Plussat: Gym, pool, sauna, jacuzzi, big rooms

Miinukset: Food is expensive, location is quiet far from old district

Plussat: my experience was good at your hotel.

Miinukset: -

Miinukset: I didn't know that I booked a room without window. It was not written at the room description.

Plussat: The staff is friendly. The hotel is good but the location is perfect, super close the airport, delicious breakfast.

Plussat: 15 min kävelymatka lentokentälle. Silti erittäin rauhallinen ja viihtyisä sijainti. Ravintoloita sopivan lähellä. Iloinen palvelu. Toimiva WiFi.

Plussat: Proximity to airport

Miinukset: Excess charge by the agent of hotel to go to Halong Bay in government bus.

Plussat: Not far from airport ( around 15 min walk to international terminal 2, and around 25 min walk to domestic terminal 1). The room is clean.

Miinukset: We asked about early breakfast and they promised to prepare it, but in the morning we didn't get it. Also, you can hear everything around you, because walls are really thin. Firstly, I couldn't sleep because of all people around and after 3 p.m. because of rosters. For this price you should get something better

Plussat: Close to the airport Clean bathroom Friendly staff Good AC

Miinukset: The curtains didn't block out much light

Plussat: Good room, friendly staff, good breakfast. Close to airport.

Miinukset: A lot of noise outside, a person was talking over a speaker system at 6.00 am in the morning

Plussat: Proximity to airport

Miinukset: Unreasonable ,Excess charge for normal bus booking from the hotel.And also 3% charge while you pay by card in everything.

Plussat: Nice place to stay overnight, clean and quiet with helpfull staff. Difficult to say something more cause we got there late in the evening and left very early in the morning.

Plussat: Nice staff when we arrived 11:30 pm they went out to buy bread to our sick dothet they fix a nice price on a taxi to the AirPort. breakfast was super! The room was very clean! Good english spoken!

Plussat: Spacy, comfortable room. Very nice staff.

Miinukset: Some traffic nouse In the morning

Plussat: The room is HUGE. Beds are big and comfortable. We stayed for only one night as we had a long layover. Hotel is just about ten min from the airport with free pick up. The return trip to the airport via cab is also very cheap, I think about USD 3. Staff is friendly. The hotel can also arrange for bus tickets and trips.

Miinukset: Did not use the bathtub as it seems not so clean. It is also weird that it has no shower curtain. We did have to use it for washing up though, because the wash basin was clogged. Food at hotel is ok. We ordered Bahn Mi but it turned out different from picture (toast was served instead).

Plussat: The room was huge

Miinukset: Noisy, breakfast was awful, the water took ten mins to warm up and it was a pathetic dribble really. There was a huge jacuzzi bath in our room that would have taken days to fill.

Plussat: It was hard to find a good hotel close to the airport and this hotel is quite close (about 10 min drive). Good service. Well organized pick up from airport and also arranged a taxi for drop off.

Miinukset: I would not recommend it for a holiday stay. We had a room at the street side which was quite noisy and for the same price you can easily find nicer hotels in the city center.

Plussat: The staff are friendly.

Miinukset: The floor is dusty. The cleanliness could be improved. The lighting of bathroom is too dark.

Plussat: Location is 7 min. from airport. Perfect for sleepover between flights. Staf (Tina) is friendly and efficient. Room was big with big windows and good internet. Everything was as advertized.

Plussat: Comfortable bed and room.

Miinukset: The breakfast offering a little to sparse.

Plussat: The staff. all of them are so nice and very welcoming. They always give me the room that I want.

Miinukset: none that I could think of the moment

Miinukset: We booked a suite here thinking it would be a small bit of luxury compared to a normal double room. On arrival, we realized the rooms were very average, the aircon didn’t work as well as we wanted it to, there were geckos in the hall, our fridge didn’t work at all and we had to request bathrobes since there were none in the room. Finally, when we checked out, we were shocked that they charged us SIXTY Australian dollars for a medium sized load laundry. Only when I complained, did they “realize” it was “only” a forty dollar charge- which is still ridiculously overpriced for Asia. Lastly, they charged one of our associates cards’ three times after check out. She only realized a few days later. Would NOT recommend this hotel at all.

Plussat: We like the area. It is in between the airport and downtown. Everything is convenient. There are restaurants and grocery nearby. And what we love most is the front desk agent. Her name is Joly. She is very helpful. We had a hard time exchanging our money to Vietnam Dong (VND) but she exerted her effort to call someone and let us changed our money in the hotel. She also helped us with our itinerary and booked a restaurant for us, and even gave us a late checkout. we really appreciate her. And lastly, she is so thoughtful that before we flew back home, she gave us some goodies. We will definitely come back.

Miinukset: To add more breakfast choices and repair the bathroom. because it's leaking

Plussat: - Service - got an upgrade

Miinukset: - bad smell - mold - dirty windows, no good view - bad and dirty bathroom conditions; drain was clogged; very bad smell - bad TV signal - although we got an upgrade it was not worth the price

Plussat: They have good staff and location is good and also very near to the airport. Staff service is good and response time is very good . Decent place to live . Lake view from room is good and lake view from roof top restaurant is very good

Miinukset: Property is very old , amenities are very old the . Breakfast was at good no variety and timing for closing is not as per the schedule mentioned in the booking. They need a serious renovation and top floor can be happening place , if they do real makeover. They should monetized the place and location.

Plussat: The service was great! The food in the restaurant was incredible! The room was perfect. High quality design and comfort

Miinukset: The stairs to the rooms. However they are getting an elevator! We'll definitely be back

Plussat: Great staff but they charged more about $2. Good food also.

Miinukset: The walls are.thin and you can hear the next door person

Plussat: Great location in Tay Ho. I used to live just across the street. It is the expat area, so lots of english speaking restaurants and bars in walking distance.

Miinukset: No running water for 2 nights in a row. I've stayed at Green Mango before and not expecting anything fancy for what they are charging but it has gotten a bit run down. Pretty sure I could hear rats running around one night, was even willing to overlook that but have to draw the line and not having running water. The first night the water was off for about 30 mins, the second night it was off for at least 3 hours. I went to dinner and came back and it was still not back on, there was no sense of urgency at all, they just told me to wait maybe another 2 hours. I asked them to refund my last 2 nights so I could move to another hotel, the owner agreed to refund only one night and asked me to wait another 15 mins - if the water was still not on, they would refund the other night. I wasted another 15 mins hanging around there, sure enough the water was not back on but then they refused to refund the last night - the rationale being that it was past the 12pm checkout time?!

Plussat: Staff were helpful

Miinukset: The pipe fell off from the sink - the bath was awful

Plussat: Nice staff, clean room.

Miinukset: The bath was uncomfortable - too high, no curtain and no holder for handshower.

Plussat: Nice big room, cold air con. Easy to walk to local shops and bars.

Miinukset: The road was very loud and busy outside. Dusty and a lot of building work happening around us.

Miinukset: They’re changing the water pipes outside. Too noisy and dusty for the moment.

Miinukset: Not clean. Bathroom

Plussat: Overall a great little place to stay in a good location.

Plussat: Location. This place is no longer the Green Mango. Mar Hai sold it and if you have been here before this place is nw completely different.

Miinukset: No water, no vegetarian options for breakfast, no late check out you pay. Replied that they could do a single bed for my son, couldn’t do that on arrival. I miss the old green mango that I have been coming to for years. I miss the service and warmth that was the green mango. I will not be returning

Plussat: It was in a good location

Miinukset: It was very dirty, dirty sheets and pillow cases. When asked for clean ones the staff said they didn’t have any

Plussat: near west lake area, near bars, shopping malls, temples, restaurants, lake view

Miinukset: over priced for the standard offered. superior room has no window and cost way more than it should. no kettle in the room.

Plussat: great location in the center of Tay Ho's bustling expat scene. The rooms facing West Lake have great views.

Miinukset: the AC could not be turned down from 18 degrees, there was no wifi and no hot water for the shower despite leaving on the hot water heater for several hours beforehand. Add a small lumpy hard mattress and a leaky shower and it was a fairly uncomfortable stay all around

Plussat: location was very good , they could have given us the lake view instead of back balcony . This always with booking .com booking hotels never give the scenic view when booked here. Staff a well behaved but breakfast was utter waste not of standard. Need to improve that .

Miinukset: breakfast

Plussat: Location and friendly staff.

Miinukset: Old facilities, barely cleaned, cockroaches and mosquitos in the bathroom.

Plussat: I like the location of the hotel, cleanliness and friendly staff.

Miinukset: Hotel have to work on breakfast food options. Options are very limited.

Miinukset: Fridge did not work or not turned on,very small room,hard bed.

Plussat: Lovely property, beautifully design and decor, with helpfull friendly staff. Would love to come back and stay again! Will be recommending to anyone staying in Hanoi. Thanks again. A*

Plussat: Good location - accessible! Staff very helpful and polite.

Miinukset: Bathroom needs work. Wifi service must be secured. Curtains look dirty and dusty.

Plussat: Breakfast was very tasty. The staffs were so kind. After check-out, I could use shower.

Miinukset: There was no table to put my PC. There were not enough space to put my toiletries.

Plussat: Staff is very helpful and supportive. Choice of breakfast is limited but very tasty, good quality and quantity. will visit soon.

Miinukset: Maintenance could be improved like bathroom doors are worn out lot of calcium deposit on taps. AC could be more efficient.