Hotellit lähellä Hanoi Noibai lentoasema

Plussat: Excellent environment and services from all staffs! Surely would come back to visit this hotel again! Various cuisines bear around. The staff can even help to provide service of birthday cake!! Love it!! Highly recommend !!

Plussat: The staff are extremely caring. The room I booked wasn’t available, so they upgraded me free of charge. The room was exceptionally clean. The breakfast was good. There are nice shops underneath for groceries or dining.

Miinukset: The property charged my card under a different name which was slightly concerning at first but, I wasn’t double charged and they were quick to respond when inquired about it.

Plussat: It felt like home and very very spacious, we got upgraded to 3 bedroom apartment and it was really beautiful and clean with plenty of room , washer dryer was a plus as we were travelling for 15 days. Great stay

Plussat: Great location; very efficient & friendly reception staff... good breakfast :)

Miinukset: All OK except for the construction site next door (a little noisy)

Plussat: It was the best hotel I have ever been stayed. My family arrived there very late, but Henry, the Hotel staff was very kind for us. He tried to make us comfortable. I would never forget it. The breakfast was great. Two morning meal was a little different, so we could enjoy various food ourselves. If I go to Hanoi, I would like to stay Fraser Suites Hanoi‎ again. Thank you.

Plussat: Clean

Plussat: Great location and staff along with good breakfast

Miinukset: Nothing... all Good

Plussat: Great staff, perfect apartment, good breakfast, convenient location if you want to get away from the city center

Plussat: Great service

Plussat: Friendly and happy faces . All the staff people were good and helpful

Miinukset: Location not excellent but still good . Taxi’s cheat so as a tourist need to watch out.

Plussat: The location

Miinukset: The mosquito

Plussat: Very nice and clean hotel with a very polite and great staff.

Plussat: room, facilities, tiny caffe Latte for breakfast rather than a mug

Miinukset: check-in 3 PM or later.

Plussat: The staff were unbelievably helpful , food was amazing at the bar. Breakfast bar had an amazing selection. Bed was ridiculously comfy !

Miinukset: Price of a beer.. but still tasty

Plussat: Check in was good, everything went downhill from there

Miinukset: Food was poor for dinner - hotel discounted by20% when we complained. Based on dinner experience did not attempt breakfast, but ate outside hotel.

Plussat: Clean, elegant and great service Amazing breakfast!

Plussat: Water only 350 ml 2 bottles provided. Ordered for a bread basket at 7:00 PM, toasts sent as full range not available. Such deficient service not expected from a 5 star hotel.

Miinukset: Water must be freely available, ice cream not available at 11:00 pm. No 24 hr coffee shop... bar closes at 11:00 pm. Rooms on first floor... no lifts... bad knees hurt.

Plussat: service and the professionalism of each and every one

Miinukset: unrepaired bathtub tile, it may look small issue but it counts...amenities are provided and set-up was great and housekeeping was excellent, however those tin issue need to be paid attention.

Plussat: Location, Staff were professional, best breakfast I have had in all my travels

Miinukset: N/A

Plussat: Everything was Perfect!

Plussat: Staff are excellent. Rooms are spacious and comfortable. Breakfast is excellent

Plussat: Good hospitality!

Plussat: Breakfast was amazing even though it is pricy. Being a bit far from the center you can have a nice relaxed night or just chill a bit during the day without hearing all the honking. However, you mostly need to take a taxi to reach any desired point in Hanoi City.

Miinukset: The staff in the hotel could speak a bit better english/french/german/spanish. It was difficult to ask for recommendations on good trips and restaurants although they did try their best and were always very friendly.

Plussat: The service was fantastic. Had a few issues booking through a third party website and the staff were extremely helpful and very quick to resolve it. Also... That breakfast was amazing

Miinukset: Can't think of anything

Plussat: Nice and couteous staff, breakfast with a wide range of choice.

Miinukset: Nothing I didn't like.

Plussat: Nothing

Miinukset: It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.

Plussat: The staff,and the breakfast were good

Miinukset: The location, way out from the centre,rest all was ok

Plussat: The staff, the facilities and the overall stay is very good.

Miinukset: Some areas are dated and some modernisation could go a long way.

Plussat: Room interiors are good. The mattress is not too soft for the people with sensitive back. Breakfast has good selection of all kinds of dishes including vegetarian options.

Miinukset: 3 days after I checked out after paying the full bill there is a transaction of VND 15000000 done by the hotel on my credit card. I had to hot list my cards due to this reason. I do not know why I have been charged or whether someone stole my card details at the hotel. Beware when you hand over the card to anyone at the hotel to pay the bill.

Plussat: The kindness and service of the staff

Plussat: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.

Miinukset: The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.

Plussat: I was very impressed that they were able to extend my stay to 1pm check-out as I arrived around 2am in the morning

Plussat: Big room, and nice pool area. Good training facility. Nice view. Some good restaurants near by. Good value for money. The staff were friendly and helpful.

Miinukset: A little bit outside the city. The restaurant and breakfast is not up to European standards, but okay.

Plussat: Location staff and rooms was comfortable!

Miinukset: They were all booked up when I wanted to stay for a month

Plussat: Perfect as always

Plussat: I would like to reconfirm how convenient is this residential place, after residing more than 10 times there. Staff are really helpful and considerate. Room are great, whatever you exspect from 5 star Hotel , specially beds.

Miinukset: The only thing could be improved is the variety of breakfast options as it might be boring after a while.

Plussat: Our stay was so comfortable. We loved the hotel and the staff we so friendly and helpful. Special mention to Jenny who helped us book the day cruise and Thomas who saved the day and helped me track my phone down as I had dropped it at the puppet show. The residences were lovely and spacious we stayed in the two bedroom apsrtment which had a beautiful view. We will be back, thank you so much

Miinukset: That we couldnt stay longer

Plussat: Well maintained and clean property.. location wise it’s away from the downtown, however is good for families who wish to have this kind of relaxation..

Plussat: WOW! this hotel is amazing. Nicest hotel we have stayed in Asia. Room was huge, clean and very comfortable. Staff were super friendly. The pool and gym facilities were brilliant. Highly recommended this hotel

Plussat: We could enjoy hotel service quietly and privitely. The pool is large and well maintained.

Miinukset: The meal menu is monotonous and food are not very delicious. There is no nice restaurant near the hotel.

Plussat: Brilliant customer service spacious clean comfortable rooms.

Plussat: This is hotel is perfect and excellent for Vacation and business. The crew was nice and kind, very helpful. We are a family that came there to vacation and we enjoyed. we are recommended on this hotel for who is traveling in Hanoi. This is the best hotel in Hanoi. Thank you about all!!

Plussat: We stayed a few days in Hanoi centre (old quarter), and after the Halong bay tour in the Diamond Westlake. The centre of Hanoi is extremely hot (in summer) and busy, so we actually liked the remote location of this hotel and the big pool to spend the hottest hours of the day. There is a bit of wind over the lake, which makes a big difference compared to the centre (although still hot ...). And, a free shuttle brings you to the centre and back in 30 minutes. Taxi is around 80k dong (3 euros). The rooms are very large and clean. Lots of things to do for the children.

Miinukset: It's a large complex, more like appartments then hotel.

Plussat: Thank you for the warm and friendly service! Everyone was just very helpful, and they even gave me a free upgrade with a view of the lake.

Plussat: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.

Miinukset: nothing. lack of power socket in the small bedroom

Plussat: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.

Miinukset: nothing

Plussat: It was perfect for family

Miinukset: It's a long way from the city. but there is the shuttle

Miinukset: Breakfast was not so good, but ok.

Plussat: The location is nice views around

Miinukset: The lights in the room is so dark. Make me feel not so comfortable.

Plussat: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.

Miinukset: nothing. only no air-condition in table tennis

Plussat: Comfort in the room

Miinukset: Wifi was not good

Plussat: The breakfast was nice without being great. I got there at 0930 and there was no juice left. Theres not a lot of variety but what there is is good

Miinukset: Probably the loacation. The hotel itself is great but I walked for an hour to find the more touristy spots.

Plussat: Check in is fast and efficient. All the hotel staff including the housekeeping staff speak English and are always keen to assist.

Miinukset: I've stayed at this hotel four times now and have not been offered an upgrade based on my loyalty to this hotel on my visits to Hanoi. Many hotels that I stay at as a repeat guest do value loyalty and offer free upgrades to the next room category.

Plussat: The room was fantastic and the facilities are great. The staff were very helpful and accommodating.

Plussat: Gym, pool, sauna, jacuzzi, big rooms

Miinukset: Food is expensive, location is quiet far from old district

Plussat: A lot of facilities like gym, sauna, swimming pool, tennis courts and golf driving range

Plussat: helpful staff, nice pool, central but quiet location

Miinukset: don t opt for the rooms without window, they are noisy and pretty depressing. luckily the staff was helpful to chance

Plussat: Great spot, large pool and good gym. We booked last minute and ended up with room with a bath in the middle of the room. Very fancy!

Miinukset: Breakfast was a bit lacking.

Plussat: Nice view at night

Miinukset: No convenient shop nearby.

Plussat: Very convenient location. Kind hotelier. Clean room.

Miinukset: Ni nothing.

Plussat: driving range into the lake connected to the Hotel, that's simply awesome.

Plussat: Comfortable bed and clean

Miinukset: Breakfast very basic. The photos are not representative at all of the breakfast. Dog barked all night Advertises shuttle service to airport but this is only if you book most expensive room. Nowhere to eat around hotel at night.

Plussat: Spacy, comfortable room. Very nice staff.

Miinukset: Some traffic nouse In the morning

Plussat: We stayed at Viet Village overnight between flights. We had a King Room on the 7th floor, which is up a flight of steps after taking the elevator to the 6th floor. The hotel arranged a driver to pick us up, and gave us recommendations on places nearby to grab a late-night bite to eat. The bed was large and comfortable, so we were able to get a good, albeit short, night’s sleep. The large room was a bit dated, but spacious and very clean. There was good water pressure and plenty of hot water in the large bathroom. The room had good lighting and was quiet enough during the night. The wi fi connection was good. We used the air conditioning and the temperature of the room was just right. The location of the hotel near the airport was perfect for us since we arrived late at night and left again the next morning. We appreciated the early breakfast at 6:30 before our flight, and the hotel arranged a taxi to take us to the airport. The staff are extremely helpful. Excellent value for money.

Miinukset: The very large bathroom didn’t have a mirror, although there was a mirror in the bedroom. And the bathtub had a telephone shower, rather than a stand up shower.

Plussat: Such a lovely little hotel. The owner and his family are a delight and I thank them for such a warm welcome and care to our needs. Exactly what you would have hoped for when booking an overnight stay. Thank you for ending our holiday in Vietnam with a ray of sunshine

Plussat: The room was extremely spacious and the location was perfect for an early morning flight.

Miinukset: Not a very good spot for recruiting reliable Grab taxis, suggest you delegate that to the hotel.

Plussat: The staff are friendly.

Miinukset: The floor is dusty. The cleanliness could be improved. The lighting of bathroom is too dark.

Plussat: Friendly staff and wonderful breakfast. Good hotel for a 1 night transit.

Miinukset: The heater did not work so well.

Plussat: - room was large, clean and comfortable. - bathroom was spacious and the shower worked great. - breakfast was fantastic. Big portions. - staff was very friendly and accommodating. - very accessible to the airport.

Miinukset: Some minor noise from the nearby highway in the morning but not very bothersome.

Plussat: The jacuzzi bath and beds were super comfy. We booked close to the airport as we were flying to Bangkok the next morning

Miinukset: The airport shuttle was misleading. In the description it says you get a free shuttle to the airport and one of the reasons we booked, but then we were told it was pick up from the airport

Plussat: Room condition is clean and good for stay. Hotel staff is very kind to support all required things. There was delay of flight schedule and it took long time for baggage. But, driver wait long time at the gate with our name plate. This was really helpful for us to move hotel at night time.

Plussat: Very basic and dated. Good enough for transiting, specially if you on the budget.

Miinukset: Could be transport provided. Taxi drivers from the airport not interested to take you to this place. Too close for taxi but too inconvenient to walk as it’s on the other side of highway.

Plussat: 15 min kävelymatka lentokentälle. Silti erittäin rauhallinen ja viihtyisä sijainti. Ravintoloita sopivan lähellä. Iloinen palvelu. Toimiva WiFi.

Miinukset: Breakfast could use some help.

Plussat: Close to the airport and the staff were very helpful and friendly

Plussat: Very close with Airport

Plussat: Very clean and lovely spacious room. The breakfast was good too. Very helpful staff and family friendly

Plussat: brekfast was not very fancy but good enough. place was clean and all staff were kind.

Miinukset: some staff speak in english, but some of them don't.

Plussat: Close to airport, Wi-Fi

Miinukset: There was no hot water, no breakfast even if we paid for it, hardly get a taxi în the morning although paid for it

Plussat: Very close to the airport. Staff helped us with our lost luggage.

Plussat: Just OK place for reasonable price. Friendly and helpful staff. All in all, OK.

Plussat: The room was clean and comfortable, breakfast was great, the price was fair, very close to the airport which was great for me.

Miinukset: The staff had s bit of trouble with english, and struggled with helping me with itinerary and travel plans.

Plussat: The service was great! The food in the restaurant was incredible! The room was perfect. High quality design and comfort

Miinukset: The stairs to the rooms. However they are getting an elevator! We'll definitely be back

Plussat: Great staff but they charged more about $2. Good food also.

Miinukset: The walls are.thin and you can hear the next door person

Plussat: Nice staff, clean room.

Miinukset: The bath was uncomfortable - too high, no curtain and no holder for handshower.

Plussat: A very good location in Tay Ho. Staff were helpful

Miinukset: There were no problems but there is no elevator so carrying my bags up the stairs was a bit tiring. The lady did help carry my other bag but I felt sorry for her as it was also heavy although she insisted on helping. I had no other problems staying there though

Plussat: Very smart room. Very hospitable staff. I was late down for breakfast as I was tired but they insisted on giving me a big fruit salad and an iced green tea, which was lovely.

Miinukset: I booked a room with a lake view but no matter where I looked there wasn't one. However, there are no lifts and fear to get a tiny view of the lake I would have to go even higher than the 4th floor. Would also like a vegan option on their menu.

Plussat: Beautiful old room with a lot of character

Plussat: Good Location in Tay Ho district

Miinukset: Can be noisy

Plussat: Very helpful staff. Excellent food in restaurant and for Breakfast.

Plussat: I checked in late and there was someone waiting to help me. The room was spacious and clean. I forgot a couple of things but luckily, the room was stocked with things like shampoo, toothbrushes, toothpaste, etc. Breakfast was fantastic!

Plussat: The breakfast was good, came free with the room. Had I had more time, I would probably have ordered more food as the portion was not huge but the quality was good. The wifi worked well, there was plenty of hot water and the location is very good, not very far away from some good restaurants. Staff were super friendly and very helpful, check in was easy and painless.

Miinukset: Some strange stains on the couch in the room and the walls could use a coat of paint. if you're a light sleeper, I would recommend rooms at the back of the building, as the traffic can be a bit noisy.

Plussat: Location is good, breakfast tasty and staff are friendly

Miinukset: The bathrooms could have shower curtains and the noise isolation could be better from street

Plussat: The view from room window is awesome.

Miinukset: Menu for lunch especially, should offer more variety.

Plussat: The room and the location plus the staff are nice

Miinukset: No pool

Miinukset: We booked a suite here thinking it would be a small bit of luxury compared to a normal double room. On arrival, we realized the rooms were very average, the aircon didn’t work as well as we wanted it to, there were geckos in the hall, our fridge didn’t work at all and we had to request bathrobes since there were none in the room. Finally, when we checked out, we were shocked that they charged us SIXTY Australian dollars for a medium sized load laundry. Only when I complained, did they “realize” it was “only” a forty dollar charge- which is still ridiculously overpriced for Asia. Lastly, they charged one of our associates cards’ three times after check out. She only realized a few days later. Would NOT recommend this hotel at all.

Plussat: The staffs are nice and friendly.

Miinukset: The room was not how it looked like in booking website. It was more like a motel room with a dodgy design. There was a strong stuffy smell first when we entered the room and there was some water on the floor. The floor was a ceremic tyle instead of wood or parquet. There was a small of cigarette everywhere in the room especially on the certain. There was no hot water on the last day we stayed. We paid 2.7 million Vietnamese Dong for 2 nights for suite and the room they gave us was not worth the money we have paid.

Plussat: The staff are friendly and service-minded. The neighborhood and location are nice, though we hear a little bit of noise from main road. The view atop from the room is fantastic!

Miinukset: Just a little bit of noise from main road

Plussat: Nice staff, very polite and helpful, nice masseuse. Great view.

Plussat: The room was clean. Morning buffet was good. The view from cafe in 12th floor is beautiful

Miinukset: Extra pillows with different sizes Staff forgot to give customer's passport

Plussat: We like the area. It is in between the airport and downtown. Everything is convenient. There are restaurants and grocery nearby. And what we love most is the front desk agent. Her name is Joly. She is very helpful. We had a hard time exchanging our money to Vietnam Dong (VND) but she exerted her effort to call someone and let us changed our money in the hotel. She also helped us with our itinerary and booked a restaurant for us, and even gave us a late checkout. we really appreciate her. And lastly, she is so thoughtful that before we flew back home, she gave us some goodies. We will definitely come back.

Miinukset: To add more breakfast choices and repair the bathroom. because it's leaking

Plussat: They have good staff and location is good and also very near to the airport. Staff service is good and response time is very good . Decent place to live . Lake view from room is good and lake view from roof top restaurant is very good

Miinukset: Property is very old , amenities are very old the . Breakfast was at good no variety and timing for closing is not as per the schedule mentioned in the booking. They need a serious renovation and top floor can be happening place , if they do real makeover. They should monetized the place and location.

Plussat: The receptionist was very nice.

Miinukset: The room I was staying at had a few problems- the sliding windows cannot be locked and the room could potentially be entered from the room above quite easily. Also the room stank of cigarette smoke from the people smoking above. There was a bug in the bed and felt itching all night. Disgusting!

Plussat: The quietness of the hotel. It was very peaceful and the setting of the whole bedroom was actually good.

Miinukset: The bed linen was not clean and the mattresses were not comfortable in such a way that the bed springs made noise .. The bathroom was also not squeaky clean.

Plussat: Staff were super friendly and beds were decent.

Miinukset: No view from room

Plussat: Nothing Don't know

Miinukset: Location quiet Serene clean Reception awesome

Plussat: This is an excellent hotel and the best value in Tay Ho, where I've stayed many times. The staff are kind and friendly and so helpful. Its really professional. The room is comfortable and nice even for long stays. Good for business travellers too. Easy to walk in the area to cafes, restaurants, fruit vendors, and the lake and calm local temples such as in Yen Phu Village. Easy access to downtown Old Quarter, train station, bus station, or the airport. The value is exceptional.

Plussat: Receptionist is very enthusiastic and patiently answered my question

Miinukset: Room facilities are somewhat old. The billboard is not obvious. I got off at the intersection and walked into the street where the hotel was located. At the beginning, I didn’t see the hotel and walked past.

Plussat: The staff were very friendly and helpful. The room I was staying in looked like at hadn't been cleaned in a while, but they cleaned it immediately. The location is great and close to the lake and restaurants.

Plussat: Absolutely nothing.

Miinukset: Unit was dirty on arrival with hairs in the bedding and fridge. Rooms do not seal entirely and unit was filled with smoke from othr units. Communicating with the staff is nearly impossible with limited English.

Miinukset: As i stayed at a colder time of year, a source of heating would have been good as the room was very cold. The room ,especially the bathroom, did not look like it had been cleaned, there was a brown stain on the duvet & cupboards falling apart. A tray with cups and a kettle was provided but no tea or coffee to use?! The bed was very hard and uncomfortable. There was also a smell of smoke in the room. I was just glad that I only stayed the one night!

Plussat: Location

Miinukset: Staffs and owners Room is smaller than the picture

Plussat: Nice hotel, more traditional than a lot in Asia. Comfy beds, decent in room facilities. The staff were friendly and helpful. Didn't eat the free breakfast so can't comment. In an area with lots of restaurants, a little way from the main tourist attractions of Hanoi but easy to reach in a taxi or Grab. Convenient for airport.

Plussat: This is a well located property for meetings in the Tay Ho area. The room was clean and bed was comfortable. It was very quiet.

Plussat: The decor was fabulous and the staff were all extremely friendly and helpful.

Plussat: Area

Miinukset: Dirty bathroom

Plussat: Good location and comfortable bed

Miinukset: Really loud from local night club. Paid for superior room...it had no windows, the shower flowed into the floor with no drainage and two big tiled stairs... Dangerous. Staff had no idea of my booking, place was very dated

Plussat: Good location by West Lake

Miinukset: A bit dated, no elevator, we were one of the only guests so they didn’t put out breakfast

Plussat: the only good thing about this hotel is the location, but there are so many much nicer and more comfortable hotels. Will not stay or recommend to stay there to anyone I know...

Miinukset: breakfast, wifi are terrible. No lift in the hotel.

Plussat: The only location is worth for business traveller

Miinukset: Wifi is very slow, breakfast very poor, no lift in the hotel and everything in the rooms is quite old. I dont really understand where does such high ratings come from

Plussat: The staff are so friendly and efficient! Great traditional style architecture and furniture - you don't find hotels like this easily in Hanoi anymore. Moreover, its in a great location on the West Lake and I had a garden side room and it was really quiet!

Plussat: The rooms were clean and well maintained. The was friendly and helpful

Miinukset: It was a little overpriced for thr room and the dinner at the hotel

Plussat: - close to the airport

Miinukset: - a lot of stuff is broken in the room - staff isn’t really motivated - not really clean - smells like cigarettes

Plussat: Friendly staff

Miinukset: Please hotel owner, make sure an employee is always downstairs at night. Now i stood there as a girl alone in a dark alley ringing and yelling for 15 minutes. Furthermore the bid bed seemed to be slept in before and in my breakfast i found wings of a bug or something.

Plussat: Great location for airport, good WiFi, perfect stopover stay

Miinukset: Not many spare sockets for charging devices, shower was over toilet

Plussat: The staff were really polite. My suitcase was carried upstairs for me. When there was no breakfast, the guy behind reception offered to make me something else which was kind.

Miinukset: There was no running water in the bathroom tap. I was told to get up for breakfast as half 6 and then when I went down, I was informed it didn't start until half 7.

Plussat: location close to the airport

Miinukset: TV was not working power supply not stable, 4x power outage in 11 hours. No breakfast

Plussat: Excellent location, clean enough and guy on reception was friendly and helpful. Was perfect for what we needed it for!

Miinukset: The tv didnt work. Probably could have asked the ask the guy on reception to take a look but we were there for just few hours so seemed pointless

Plussat: Cups and jug in room

Miinukset: The shower water smelled

Miinukset: There is only a kid at the front desk. He was sleeping behind the counter when I needed to check out and would not hear me calling him. I had to go around the counter to shake him! Then upon payment he didn't have change, had to give me in other currency! He couldn't help me get a taxi either, I had to go under the rain find a taxi myself. The hotel is near the back of the airport, so not near any entrance. Taxi took 15min to airport terminal. Room was shabby, damp and smelled mould. Windows wouldn't close and there are a lot of mosquitoes. They don't have a restaurant and I didn't get the breakfast (but after sleeping here for one night I wouldn't haven't eaten anything in there anyway). I was in a hostel in Hanoi before coming here, the hostel was cheaper and extremely superior to this "hotel". I regret staying here.

Plussat: We checked in 12pm midnight. The staff told us there is no more room. We were insisting on that we have booked via the website. And if the hotel does not let us check in, we will still be charged. It is midnight check in and we were so tired. We wanted to rest for few hours before going to the airport for the early flight. But the room is terrible. It is worse than 1 star hour hotel ...

Plussat: Close to airport.

Miinukset: Very dated, no towels, no tea or coffee and staff were very pushy with booking tours.

Plussat: It was in a good location

Miinukset: It was very dirty, dirty sheets and pillow cases. When asked for clean ones the staff said they didn’t have any

Plussat: My daughter and I changed rooms on the day we arrived, so we had a view over the street to the LAKE. Fabulous view and worth paying extra. Staff were lovely. Laundry not ironed, which was our only complaint.

Miinukset: As I have said, unironed laundry and I think they were understaffed.

Plussat: great location in the center of Tay Ho's bustling expat scene. The rooms facing West Lake have great views.

Miinukset: the AC could not be turned down from 18 degrees, there was no wifi and no hot water for the shower despite leaving on the hot water heater for several hours beforehand. Add a small lumpy hard mattress and a leaky shower and it was a fairly uncomfortable stay all around

Plussat: Location and friendly staff.

Miinukset: Old facilities, barely cleaned, cockroaches and mosquitos in the bathroom.

Plussat: I like the location of the hotel, cleanliness and friendly staff.

Miinukset: Hotel have to work on breakfast food options. Options are very limited.

Plussat: DIFFICULT TO FIND SOMETHING ACCEPTABLE HERE, THE LOCATION IS THE ONLY CONVENIENCY TO ADVICE

Miinukset: THE BREAKFAST HAS BEEN THE WORST EVER AND THE COMPLETE ABSENCE OF SERVICES MADE THIS HOTEL A SURPRISE, IN NEGATIVE WAY.

Miinukset: Fridge did not work or not turned on,very small room,hard bed.

Plussat: Location wise

Miinukset: Room not as per advertised.