Autonvuokraukset Killeen Fort Hood Regional lentokenttä

Plussat: The staff was not helpful. They did not have the vehicle or a similar one available for my reservation. The clerk stated she wasn't sure about the seating capacity for the vehicle she tried to pawn off. I told her I must have seating for 7 as was reserved. We walked around the parking lot and she showed me that the vehicle I wanted was on a doughnut and they couldn't get it fixed until they had 5 flats to fix. I drove an hour to pick up this car. She offered a 12 passenger van that looked like a church bus or a Highlander with seating for 5. Neither was acceptable. She didn't care that I had already driven an hour to get the reserved vehicle. She stated they called and left a message, but the number they used was not the number on my confirmation and I never received it. She made no attempt to make the situation better or offer a remedy other than a car that was too small or a tank.

Miinukset: The agent at the Killeen Airport was not courteous or helpful in any way. When I got upset, she seemed to think it was funny.

Plussat: Car was fine when I finally got it

Miinukset: I booked 4 different reservations and was not able to receive a rental until 3 days after I made my first booking. I showed up after my flight landed and was told my reservation was canceled because they had no vehicles. How was I able to reserve one (4 different times) only to show up and not be able to get a car? Made my business trip start off extremely inconveniently.

Like it never even happened

Plussat: There was nothing to like because the location was closed when my flight arrived.

Miinukset: Booked the car, flew in late, and closed leaving me stranded at the airport late at night. No where or no time was the hours of operation given when booking the car.

A reservation that was not a reservation

Plussat: Lockheed the vehicle.

Miinukset: My reservation did not guarantee me a vehicle. Went to pick up location to find that no cars were available. Had to complete a second reservation and also call the location to confirm the availability of a car. Inconvenient and a waste of time and the loss of a day not having access to a vehicle. Very frustrating.

Failure

Plussat: fast to return the ENTERPRISE car

Miinukset: Didn't have a Budget car as they don't have cars promised from the Austin airport