Autonvuokraukset Salt Lake City lentokenttä

Plussat: Not much. Very unprofessional operation.

Miinukset: More shuttles. It took nearly 40 min. By the time we were at their facility- we’d been on the ground for 1.5 hrs. The facility looked horrible, unclean. No staff. There was a line of 10 people- 2 agents at the counter (while eye avoiding managers stayed in their office) Inefficient, each rental took about 10-15 process. Surprise charges: $150 deposit on a credit card (not a debit) - said nowhere on your confirmation there would be. Car was well worn, many small dings, maintenance message (non critical), smelled like deodorant over smoke, and a shaking wheel (alignment issue) at speeds over 50mph. Total time from shuttle wait to pickup to drive off 1.5 hrs. Return was easier in that the kid just waved at the shuttle bus and said he’d email me my receipt.. thankfully we caught it.

Miinukset: !) the company was not at the airport, they took us 8 mile away, we stood inline for 20 min , then they couldn't find our reservation because the computer would not let us put any time in except 12 Noon and we arrived at 11:00 pm in 3 Hours the computer bumped us from their system, he said we would have to go back to the airport to get a car , he only had 6 cars and he was overbooked at that. We asked when the next shuttle would go, and he said that there were no shuttles for the night. You will have to take a cab or an Uber of something. So stranded 8 miles from the airport and 11:00 at night we went outside and tried to use the Uber app which did not work so we tried Lyft when we were interrupted by another customer having recieved his car said he would take us back.

Plussat: Waited for over an hour to find out there were no cars.

Miinukset: If they had cars

Plussat: The driver on the way back to the airport (post-dropping off the car) was friendly. That was the only good thing about our experience.

Miinukset: We had to wait 30 minutes in 20 degree weather for the shuttle to pick us up from the airport to rent the car. The staff was rude and not helpful (especially Ben, who was yelling at us when we wanted to add a spouse driver... which is supposed to be included anyways). The Fox policy states that you don't have to pay to add a spouse as driver, because it's included - Ben said that because we booked through Kayak, we didn't qualify for Fox's rules and regulations. We asked to speak with a manager but there was no manager on site so we called customer service - the wait was so long that we were on the phone for an hour and never heard anything. The car had scratches all over it. We will never ever ever rent through Fox again. Ever. Kayak, I suggest taking them off of your rental options because customers will just be unhappy with their experience.

Plussat: When I dropped off the car the staff was nice.

Miinukset: I waited forever for the shuttle. Then, the rental lot was pitch black. I was told to find my car by just hitting buttons on the fob. I couldn't find it. The staff helped, but the car was blocked in. Finally got it out and had to use cell phone flashlight for inspection. Then I had to go back in to drop off the form. It took so long and I was exhausted.

Plussat: Staff was not helpful, they have tons of additional charges

Miinukset: Not renting from them