Kairo hotellit Az-Zamālik

Plussat: From the moments you enter the doors you feel luxurious. No hustle, no hassle just all professional service from the start. If you are a snobb or not picker you may disagree but my experience was outstanding.

Plussat: Bad staff spicily one of reception name ( aly ) Room not clean at all Bathroom totally closed when you take shower you will feel like you wanna die Old , it not meet my expectation at all But breakfast it was amazing

Miinukset: Bad staff spicily one of reception name ( aly ) Room not clean at all Bathroom totally closed when you take shower you will feel like you wanna die Old , it not meet my expectation at all

Plussat: Generally excellent

Miinukset: Breakfast was average.

Plussat: It was amazing location and Staff the food was delicious,,,thank you so much

Plussat: Its so clean and sestamiezed

Miinukset: الموظفين في الاستقبال ومديرهم لا يعرفون فن التعامل مع النزلاء ولا يعترفون بخطأهم ولا يعتذرون. لا انصح بهذا الفندق بتاتا إلا إذا أردت أن تفقد اعصابك .

Plussat: The room was very nice and clean and the nile view was beautiful especially at night. Also, the staff was very helpful and friendly and the hotel receptionist who checked us in (his name was Ahmed) was too sweet and friendly we could tell from how welcoming he is that we would have a pleasant stay and we surely did.

Plussat: The pool is so relaxing and with an incredible view. The room’s view was really nice overlooking the nile. Staff are very friendly, work fast and very efficient.

Miinukset: Everything is soooo overpriced. You have to pay for a massage to use the jacuzzi which doesn’t make sense at all. The room had some flaws. Like a broken fridge. Insufficient tissues & insufficient drinking water.

Plussat: Everything

Miinukset: Small pool and very busy during peak season.

Plussat: Location is very beautiful - restaurant inside hotel was amazing - special thanks for MR. Emad Farag ( food & Beverage Manager ) was brilliant manager and really do everything to see guest are happy

Miinukset: Reception stuff were very aggressive and speak with you without look to your face and refused to answer any questions and told me it’s our business and refused to make anything for me really i hate this wonderful hotel and services for reception stuff . If I didn’t went with my wife I was leave and don’t care about money . Please take care about your reception stuff attitude because you have wonderful hotel and perfect services inside hotel specially restaurant location

Plussat: The gym had a nice view

Miinukset: Everything except the bags handlers

Plussat: This is a great hotel on a traffic free location, with fantastic views on the Nile, good swimming pool. Of course it's Cairo (-:

Plussat: Nothing

Miinukset: Wi-fi is unusable. Food was good, but the menu is not No beer..

Plussat: the view

Miinukset: how come a four stars hotel doesn't have a valet parking however the parking was far away by 4 km and this is not what they claimed, they were about to charge me extra 400 Egyptian pound, there is no laundry service and they offered an iron and laundry table, yes they upgraded me to a suit but there was a bee inside!!! they were too tough to a friend of mine who came to pick me up and refused to let her park infront of the hotel for 5 min. Finally i don't really recommend this hotel.

Plussat: Nothing

Miinukset: Poor value Small swimming pool

Plussat: Location. It's a great location for all the sights in the city.

Miinukset: The noise. Every. Single. Night. Till 03:00 AM, loud and tinny music blares from the boats out front. The infernal racket isn't kept out by the glazing.

Plussat: Location is very good View is very good

Miinukset: Nil

Plussat: Very nice place. Good, central location. Friendly and helpful staff.

Miinukset: No beer.

Plussat: It was bad experience

Miinukset: The staff are bad and not professional

Plussat: Great location

Miinukset: Noise that glass system not soundproof.

Plussat: Location

Plussat: In the heart of cairo city The roof was very nice place to stay at night with family Clean hotel and very friendly stuff Great breakfast

Miinukset: Limited food collection at the restaurant on the roof

Miinukset: Old Furniture, Bad and slow internet Connection, No body answer the telephone, Request responds is very slow, No car Parking .. Hotel Parking is very far

Plussat: Location was very fine

Miinukset: Old furniture and limited facilities , the chikin was slow all of the staff were very kindly except one was not tactful from the reception

Plussat: Everything was fantastic

Plussat: The Room was excellent, very clean, and well equipped for a three stars hotel

Miinukset: The view.

Plussat: Staff availability and readiness to assist at any time.

Miinukset: Location is good enough for Zamalek, but far from transport hubs.

Plussat: Best location. Clean rooms.

Miinukset: Room rather basic.

Plussat: there is everything we need

Miinukset: realy needed a complet lifting on the hotel (painting ; change floor covering etc...) breakfast very basic

Plussat: Nice and cozy; staff are friendly.

Miinukset: Breakfast is not good Having to pay for every little thing i ordered immediately; such as water. It can be put on the final bill instead.

Plussat: Is very good place and hospitality and friendly staff

Plussat: It’s a quiet stylish hotel in a good neighborhood, with shops, art galleries and restaurants. The staff are helpful and polite.

Plussat: The survice was too slow.....when you call for something...they transferre the line but no body pickup after that.....and when u ask for something they take much more time to get it to the room

Plussat: Location and open-air garden and pool.

Plussat: Location, atmosphere

Miinukset: They stuff don’t have the quality for a 5 stars hotel! I fight a full day after several contacts to get a toothbrush.

Plussat: Nice place.

Miinukset: Nothing.

Plussat: Location

Miinukset: Below standard staff

Plussat: Location

Miinukset: The room AC needs maintenance

Plussat: Cozy , ground floor on garden

Miinukset: Nothing

Plussat: Food was good. Security went with us on an excursion

Miinukset: No shops close but nice ones inside. Would have iked one for bargains!

Plussat: Absolutely nothing, only the amazing location of the hotel.

Miinukset: Horrid experience on all levels! The management and staff clearly can't handle high occupancy. My wife and I have never stayed in a 'supposedly' 5 star international hotel with such poor service and disorganization. 1) How can a reception of a 5 star hotel not answer the phone, ever!! I acknowledge the hotel was very busy, but this should not be the guest's problem there must be a system in place to still adequately care for the existing guests. 2) The room service was always always very late. In one instance, we ordered a wine bottle which came with no cork screw and the staff member who brought it initially and then had to bring the cork screw later, was extremly rude and aggressive, which is categorically unacceptable for a guest to experience in a supposedly 5 star hotel. Moreover, on our 2nd day I asked for a tissue box (in the morning) as the one in the room was consumed, and I was told there was none anymore in the hotel. How can a 5 star hotel run out of tissue!!!! Also we asked to borrow scissors, and also hotel told us they dont have any. We also needed an HD cable to borrow for a couple of hours to watch some wedding videos, they didn't have one and made us buy one for 270 EGP. 3) On our 2nd night, the reception erroneously checked out our room 505 instead of checking out the actual guest checking out from 506. Hence, all of a sudden, my room cards stopped working and for the rest of the night I had to pay all my room service orders in cash as my room stayed checked out in your systems and this was resolved really late at night. During this time, 3 or 4 different reception staff (absurd lack of communication) kept calling my room every half an hour to discuss this issue as if they just discovered it, despite it happening a few hours earlier, which is extremly annoying for any guest, let alone for honey mooners. 4) The furniture of the rooms looks and feels like it hasn't been renovated since the 80's, horrible furniture.

Plussat: The garden and the location.

Miinukset: Service is bad, the check in and out took me more than 40 minutes in each.

Plussat: Staff is amazing- super helpful, kind, responsive, courteous, and they go above and beyond to make your stay enjoyable. Special recognition to Mohamed in reception, Mona Helmy at the Executive lounge, the EXCELLENT housekeeping staff of floor 5 in the Zamalek tower, the dinner and staff of the Soraya Gallery were AMAZING, the bell staff, the staff of the women's changing rooms (the hot tub, sauna, steam room were impeccably clean). The suite in which we stayed was exceptionally clean and staff was attentive at all times during our stay. The hotel is beautiful and you feel like you are experiencing history as you walk around the grounds. Cannot wait to go back to this hotel and encourage all travelers to stay here if they plan to visit Cairo!

Miinukset: The hotel taxi staff was a great driver, but we did not like that he kept pushing unwanted additional services (i.e. his connections for "transportation" which consisted of overpriced camel/horses to Pyramids with clearly sick and underfed animals; overpriced boat ride. We kept saying no but he would find other ways to have us pay for additional services.

Plussat: Location and breakfast buffet

Miinukset: My room door was outside...

Plussat: Impressive hotel, but don't expect max efficiency, we are still talking about Egypt :)

Miinukset: Minimal glitches with staff and responsiveness, but nothing to spoil the stay or anything.

Plussat: Not a lot actually. See below.

Miinukset: Food and drink was extremely overpriced and mediocre. An example which sums up the hotels attitude to the guest was two 1/2 litre bottles of water in the room with a price tag on them of EL. 24 each (approx 3 Euros) Accommodation although clean was rather tired - not what I expected for the 'Offer price' on a deluxe room.

Plussat: every thing specialy the bachyard cafee

Plussat: the most i liked was the outlets of the hotel.

Miinukset: i didnt like the rooms as they look a bit old fashioned.

Plussat: Excellent and highly trained Staff, especially Front Desk staff and their management

Plussat: nice&comfort hotel

Plussat: Hotel facilities

Miinukset: House keeping disturbace to make the room even the not disturb sing is hung outside the room

Plussat: inclusive of all services

Miinukset: they did not recognize your website, but luckyly the manager was a german national and have resolved it.

Plussat: The garden

Miinukset: They dont give u the room and the view u like

Plussat: room view

Plussat: Location

Miinukset: Old

Plussat: I liked the view the most

Miinukset: The bathroom in the first and second floor

Plussat: Location

Miinukset: Cleanliness, staff and facility

Plussat: The staff was very kind and helpful. They even remit me my lost of the room key card. (I dont advice other visitors to trow it away but its happening to be lost. Be responsible guys :) Later I found it in my luggage - I will return it if I visit Cairo again!) Breakfast was more then enough (at least for me). It was clean and comfortable with some minor exceptions. Towels, additional blankets, soaps, shampoos, tissues - was all in place.

Miinukset: WiFi signal was very weak in the room. I had to almost stick on the door to get good signal for Viber and FB talks. It was important for me coz I was on business trip. But the speed was fine I think. Put some signal-repeaters guys. They are not so expensive! There was some negotiations about the correct room, but this will keep in secret for me ;)

Plussat: very well located, friendly staff, very spacious room!

Miinukset: The rooms are old and need to be renovated The breakfast buffet was disappointing: no fruit available, despite multiple requests, very limited choice... I dind't like the fact that people smoke around the hotel

Plussat: The hotel was in center and breakfast was good thanks to all staff.

Miinukset: I have nothing to complain

Plussat: Close to my work

Miinukset: No pool

Plussat: Very OLD, room felt dirty sheets were dirty water leaking in the bathroom

Miinukset: The hotel should be demolished

Plussat: Staff were great. From the usher to the concierge. Great at all times! Also the guys at the breakfast room! Great people. Very efficient

Miinukset: I got charged a different price from what I booked on the booking website. I guessed they upgraded me without my request. But the room was really nice and big.

Miinukset: The receptionist at the check in was very unhelpful and the breakfast cutlery not washed properly with food particles stuck on it.. I tried finding a clean one but I couldn't:/