Kansas City hotellit lähellä Country Club Plaza

Plussat: Awesome location close to everything in the plaza area.

Miinukset: Small room but that's part of historic hotels

Plussat: Staff friendly and helpful

Plussat: Very nice staff and location.

Miinukset: Room was small and seemed a bit cramped. Wouldn't be comfortable for an extended stay.

Plussat: We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.

Plussat: Nice place. Good location.

Miinukset: Valet expense.

Miinukset: Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.

Plussat: The staff at Hotel Sorella went out of their way to help me when I became very ill during trip. Their chef made me special soup, and the banquet manager even drove me to the hospital when that eventually occurred. The front desk did everything they could to accommodate my needs as I could not leave my room. While my business trip was ruined due to the illness, they made it a lot more comfortable. I would come here again and again!

Miinukset: Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.

Miinukset: Rust in the tubs on the marble

Plussat: Fireplace Coffee Breakfast Location

Plussat: Love the 2 room 2 bathrooms

Miinukset: The staff was confused by the fact that I paid online and tried to charge me additional tax and fees. Parking is also very hard for larger vehicles.

Plussat: The hotel was clean, the staff was friendly and helpful, and the close proximity to the country club plaza

Miinukset: The hotel was described as to having an indoor pool, which it didn't

Plussat: Room was clean and liked having kitchen.

Miinukset: Asked for early check in but unable to get in earlier.

Plussat: Our room was clean and had a kitchenette a large screen TV and a great layout overall everything that the pictures showed

Plussat: The room had a full kitchen, a huge flat screen t.v., a fireplace, and the bed was extremely comfortable. Also, the staff was very friendly and helpful! The breakfast was very tasty, as well!

Miinukset: I'm grasping at straws to find things I didn't LOVE about the hoteI! I guess the "heated" pool wasn't overly heated and was pretty small. A hot tub would be great!! Also, would have loved some sort of breakfast potato/hash browns with the breakfast.

Plussat: walking distance to shopping and park staff were extremely friendly bed was comfortable

Miinukset: pool was a bit small but it was indoor

Plussat: Location was awesome.

Plussat: location and parking

Miinukset: One very slow elevator -had to wait for 6-8 minutes sometimes-staff uses same slow elevator

Plussat: Great location just off the Country Club Plaza. Good parking options. Staff very welcoming and helpful.

Miinukset: No.

Plussat: location. excellent to shopping at the Plaza area.

Plussat: Location & clean room.

Miinukset: TV was broke...only couple stations worked. People parked in no parking zone which made it hard to get out. Told front desk but nothing was done about it.

Plussat: Breakfast

Miinukset: Nothing

Plussat: The staff was nice and things looked clean. Breakfast was great. While we were there, some kids over flowed the orange juice drip tray and the staff was on it to clean it up. You could tell they were a little upset but they worked together to get it cleaned up.

Miinukset: It cost $5 for a fridge so I could keep my breast milk. I realize $5 is not that much but that's food for my kid. $5 adds up.

Plussat: great breakfast!

Miinukset: plumbing in the rooms needs an update. Makes lots of noise.

Plussat: Great staff spacious parking beds comfortable lots of shopping near by

Miinukset: Bathroom was dated pillows were horrible so soft you needed 10 to make a decent pillow hot water was not great and water pressure was horrible

Plussat: The staff and customer service is exceptional. The location is great as well.

Miinukset: The whatever million dollar renovation the website lists - was not enough million. The photos provided on hotel websites are excellent but not a true testament to the hotel condition. There was mold in the shower (multiple places) and mold on the window frames (multiple places). The tubs were not resurfaced correctly and are rusty and peeling. The towels were frayed. The wall coverings already have I don’t even know what on them. Our outer bedding was not clean. Beds should be true queen. Overall the cleanliness and attention to renovation detail was just not there. The recent renovation description on site would suggest the hotel is more elevated than what it truly is. We chose this hotel for the Sheraton name and reputation- while the price tag definitely met- everything else did not. It’s an old hotel. & still feels like an old hotel regardless of the new coat of lipstick. Parking is area standard, but overpriced. Hotel breakfast on google summary and maybe on hotels.com states that it’s included- it’s not but a very overpriced $17pp. The pool and spa are appreciatively partially indoors & heated, but again - the photos make it look like a really nice elevated “oasis.” And it’s not. We spent more money to stay at this hotel vs another closer to crown center thinking we were staying at an elevated and updated hotel- and were disappointed. There are newer more affordable priced options downtown.

Plussat: The staff are very helpful and friendly. Our room was clean and quiet, and I got the best sleep I have ever had in a hotel, usually my biggest complaint about hotel rooms. Perfect location, will definitely be back!

Miinukset: Nothing! Everything was perfect!

Plussat: Lobby bar and breakfast staff were excellent!

Miinukset: No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!

Plussat: The staff was very pleasant to us during out stay, we were on our honeymoon. They even gave us wine and some comped drink tickets to the hotel bar. Overall the facilities were great and we would probably stay their again.

Miinukset: We had called down to get some plates and silverware to use to eat some of our leftovers from dinner, 45 minutes later I had to call down again since we still hadn't received anything, they were then delivered by two security guards not even hotel staff. The gentleman at the front desk was very apologetic to us about having to wait that long.

Plussat: Everyone is always friendly, great service everywhere, spacious room, comfortable bed

Plussat: We stayed in the TWA room! IT WAS AWESOME! I LOVED IT!

Plussat: Breakfast staff helped give us a recommended place to get our vehicle windows fixed. Driver was very talkative and sweet to all guests.

Miinukset: Customer is NEVER right here! GM and Staff (excluding breakfast and driver) don't understand hospitality and customer service. Over 10 people in 2 nights to include me had our VEHICLE WINDOWS smashed in the hotel parking lot. Cost me $245 to fix. GM did not seem to care as no staff gave us any warning and it happened to others just the night before. After all 7 of us spoke with him he offered no compensation for our room or support. I booked through 3rd party and he has no copy of my reservation and told me it was my problem not his, took me an hour to check in. Others staying were put in rooms under renovation or booked two beds and opened their door to find one and were told to deal with it. DO NOT STAY HERE! I have never written a review for a hotel but for Michael and the 816 - they earned it - spread the word!

Plussat: Very nice hotel in the western district close to all the fun stuff

Plussat: Very helpful staff, swift courteous service. The location of the hotel is very pleasurable and nice for young couples and family with children.

Miinukset: I am with handicap. I liked the room. I did not find any inconvenience.

Plussat: I spent a lot on this hotel bc my girlfriend insisted we stayed here but the accommodations was no better then a motel 8, very disappointed

Miinukset: Beat up bathroom, no fridge sticky floor

Plussat: The location was the best thing about the hotel. We enjoying being able to walk to shops and restaurants.

Miinukset: Check in wasnt very friendly or helpful. The amenities were explained to the people checking in before us but not to us. The room didn't have enough outlets and the bathroom was dated. But my biggest complaint was the tub. It wasn't clean and black sediments were coming up from the drain and also through the spout. We called the front desk and they came to clean it but it didn't solve the problem. This was frustrating because we were needing to use it to get ready and leave for an event.

Plussat: Great location

Miinukset: The bathroom in my room was not clean, I found a wet town on the bathroom floor, the shower had a black like substance around the edge of the shower.

Plussat: Really enjoyed the stay! If you're looking to experience the nightlife of Kansas City, 816's location on Westport is perfect. I chose this hotel to experience the city as well as for a medical school interview. The shuttle was prompt and the driver very personable. The hotel is still going through some renovations. The shower can get a little messy because it's open. However, overall, I really enjoyed the stay.

Plussat: This hotel is in a great location in Westport and within walking distance of several bars and restaurants. The staff was very friendly and accommodating.

Miinukset: They are undergoing renovation and our bathroom was awkward - a sliding barn door with no privacy. The shower also had only a half barrier, causing the floor to get wet. The hotel knows there's work to be done to fix this. Our bed was also way too firm.

Plussat: Staff was kind.

Miinukset: I've not seen a hotel lobby this filthy in all of my travels. It made me suspect of the cleanliness of the room. I didn't sleep well bc if it.

Plussat: The price and location were great.

Miinukset: The hotel is under renovation. It should look really nice when they're done though!

Plussat: Excellent customer care. Drink vouchers. Style, photography, etc. Location.

Miinukset: Room/bathroom cleanliness could improve, however I understand they are approaching a renovation.