Manila hotellit Santa Cruz

Plussat: The bed and pillow are soft and comfy

Miinukset: They don't have videt in the toilet. Also, the service was very slow. Swimming pool staff are so harsh to my nephews and nieces keep on shouting at them! Not worthy to pay for executive suites!

Plussat: The spacious room and good food

Miinukset: Buffet needs more choices, toiletries added more like shower gel etc, no vanity mirror at the table, had to stand to put on makeup

Plussat: We have stayed here several times over the past 3 years. Proximity to family in Tondo is the biggest reason we stay here. It is right across the street from SM mall. The mall offers everything from restaurants, to grocery store, to department store, and movie theater. Great for traveling with young children. The kids loved the pool area on the 11 floor. Also a bar in the pool area.

Miinukset: The restaurant on the ground floor is just bad. Unfortunately, this is where the complimentary breakfast is served.

Plussat: The room its ok

Miinukset: No bidet in cr

Plussat: Very nice, clean and modern facility

Miinukset: No real negatives

Miinukset: The long wait for check in and they make our supplier lost to our room

Plussat: Customer service is good

Miinukset: Aircon and hot water for most of rooms is not working

Plussat: Good value for money and very helpful staff. Located right by a train station but a little further away from key attractions than other hotels.

Plussat: The staff are very polite. I was able to park.

Miinukset: The toilet seat cover cant stay in the up position so you have to clean it evertime you have to sit because it has pee on it. Also the ref isnt working.

Miinukset: You can hear the noise from the other room.

Plussat: I was impressed with the service of the staff and the respect and pleasantness I was shown. Any issues with the room were attended quickly and professionally. The room was compact ( I am a tall person). I chose the hotel because it was in the area I wanted tom stay

Miinukset: The bed was somewhat harder than I am used to but I realise it is difficult to cater for all tastes.

Plussat: Rooms were very clean

Miinukset: Location not the best and beds could be more comfortable.

Plussat: The hotel is nice, clean and affordable. It’s also near the mall and hospital.

Miinukset: The location is in front of the street so it’s quite noisy.

Plussat: I didnt like it at all

Miinukset: The hotel was in a bad part of town water pressure in shower was barely enough no microwave poor tv reception room service was poor food was not good if they even had what u wanted it was often under cooked it was just not enjoyable

Plussat: Big room (Deluxe), nice guards, helpful receptionists.

Miinukset: They have rats that are noisy and scary... The room smells bad. The bathroom has rust and smells awful. The lobby smells like septic tank during the day. We stayed here last year and the main problem we encountered are mosquitos but til now the rooms still feel itchy because of mosquitos.. did not refill our hotel supplies we stayed there for 4 days and we only refilled by asking them for it. The cleaning service was awful the attendant went home without finishing the work. Not worth it.It's not really worth it.. you'll encounter problems like rats, mosquitoes, awful spetic tank smell, smelly room like old furniture smell.. hotel room cleaner wont finish cleaning your room, you have to ask for hotel supplies refill, though the guards and receptionists are nice... The maintenance staff are kinda unethical by the way they talk to us we are very respectful but the way they answer our questions they look annoyed... I also upgraded my room and the receptionist miscomputed my bill twice so she had to tell me that she will refund this bcos of this and that.. is not safe for walking at night doesn't have pedestrian near the hotel so it's scary.

Plussat: Did not have breakfast

Miinukset: Unclean rooms

Miinukset: The room, and the amenities..

Plussat: From guard to staffs they were very accommodating.

Plussat: Great location I enjoyed everything the hotel had to offer

Plussat: The location is near the mall. The room is secured, privacy guaranteed, and the staff were all courteous.

Miinukset: There was a couple small roaches creeping on the bathroom. The towels smelled like it wasn't dried properly after laundry.